After taking my cat to the emergency vet yesterday, reviewing our upcoming autoship order from Thrive was not top of mind. So when Thrive's AI agent said there was nothing it could do, I said "talk to... Voir plus
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I had issues getting it to take my payment...then it said it needed to send a verification code for my account AFTER they got my money. Only they are not sending it to my email. The stupid AI chat... Voir plus
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Thrive market is not only a great place to buy healthy products but also a place that hires people persons that really make it their job to help customer's that need it.
L'entreprise a répondu
Made a $$ error when signing up for their subscription…. Customer rep was very helpful & the issue was taken care of quickly! Thrive Market is a great place to find healthy foods & unusual ‘essentials... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
We are on a mission to democratize access to healthy living. We hope you join us!
Coordonnées de contact
Etats-Unis
- thrivemarket.com
4,2
Bien
6 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Aggressive
Aggressive, persistent marketing. Was coerced into some kind of 'membership' and even repeat shipments.
15 avril 2026
Avis spontané
Réponse de Thrive Market
Hi Terri, thank you for sharing your feedback. We are truly sorry to hear that your experience was disappointing, as that is never the experience we want for our members. We want to ensure that your account is handled exactly how you’d like, whether that means adjusting your shipments or reviewing your membership. If you haven’t already, please reach out to us at help@thrivemarket.com so we can look into this for you. We appreciate you giving us a try!
I had issues getting it to take my…
I had issues getting it to take my payment...then it said it needed to send a verification code for my account AFTER they got my money. Only they are not sending it to my email.
The stupid AI chat box was no help. And I can not dispute the charge on my account until it goes through and I can't contact customer service because I can not get into my account...wtf
28 avril 2026
Avis spontané
Réponse de Thrive Market
Hi Cecelia, we sincerely apologize for the technical issues you've encountered with payment and verification. We understand how frustrating it is when you can't access your account to resolve a charge. If you haven't already, please email us directly at help@thrivemarket.com from the email associated with your account so we can get this sorted out for you. We're here to help!
Auto-ship order cancellation request
After taking my cat to the emergency vet yesterday, reviewing our upcoming autoship order from Thrive was not top of mind. So when Thrive's AI agent said there was nothing it could do, I said "talk to an agent" and the human Thrive representative immediately helped me. My wife and I plan to make a new Thrive order soon and appreciate Thrive's attention to the customer.
28 avril 2026
Avis spontané
Réponse de Thrive Market
Hi Bill, thank you so much for the kind words! We are so glad our team could step in and help while you were dealing with an emergency. We hope your cat is doing better, and we look forward to your next order! Thank you for shopping with us!
Excellent Company
Quick response to my request and fast shipping. The customer service was excellent and I highly recommend this company.
20 avril 2026
Avis spontané
Réponse de Thrive Market
Hi Marie, thank you for the 5-star review! We're thrilled to hear you had such a positive experience. We appreciate your recommendation, and we can't thank you enough for choosing to shop with us!
Réponse de Thrive Market
Hi Jane, thank you for sharing your experience. We pride ourselves on providing the best possible support for our members, and we’re thrilled to hear you had such a great experience with our team. Happy shopping!
Thrive market is not only a great place…
Thrive market is not only a great place to buy healthy products but also a place that hires people persons that really make it their job to help customer's that need it.
27 avril 2026
Avis spontané
Réponse de Thrive Market
Hi there! We truly appreciate your kind words. We believe that healthy living should be supported by a team that genuinely cares, so it’s wonderful to hear that our team made a difference in your experience. Thanks for being part of the Thrive Market community!
Great customer service!
25 avril 2026
Avis spontané
Réponse de Thrive Market
Hi SuZ, we are thrilled to hear you had a great experience with our team. We’re always here to help whenever you need us. Thank you for choosing Thrive Market!
Quality customer service
Good products, quality customer service, fair prices
24 avril 2026
Avis spontané
Réponse de Thrive Market
Hi Rice, thank you for being a member! We're so glad to hear that you’re enjoying our products and feel the pricing is fair. It’s our goal to make healthy living affordable and easy, so your feedback means the world to us!
If I could give 0 stats I would
If I could give 0 stats I would. I was intrigued buy what thrive advertised as I have many allergies, some include onion, garlic, gluten, and cauliflower. Although thrive has sort options for common allergies there is no way to sort all the ingredients that I can't have to filter safe food for me. Unfortunately you can not see this, the filters and set up until you enroll. I signed up for a month but within 15 minutes after access I knew this will not work for me. I requested cancelation and was told I would not be charged again but I would not be refunded my $12.80. I find that ridiculous. I did not order anything and my request to cancel and refund was as soon as I saw hiw Thrive works and that its not for me. Very very disappointed at being scammed out of money.
23 avril 2026
Avis spontané
Réponse de Thrive Market
UPDATE: Hi Beata, we sincerely apologize for the inconvenience and the frustration this caused. We were able to locate your account and have successfully processed a full refund for your $12.80 membership fee. You should have received a confirmation email regarding this. We’re sorry our current filter options didn't quite meet your needs, but we’re glad we could get this resolved for you!
Original Response:
We're truly sorry to hear about your experience, Beata. We aim to make our shopping experience as transparent as possible, especially for those managing specific dietary needs and allergies.
We would like to look into your account and the cancellation request to see how we can make this right. Could you please provide the email address associated with your Thrive Market account? Once we have that, we can investigate the refund status for you further. You can also reach out to us at help@thrivemarket.com, and our team would be happy to assist!
Had a billing issue (mistake on my…
Had a billing issue (mistake on my part) Addressed and resolved same day 🙂
22 avril 2026
Avis spontané
Réponse de Thrive Market
Hi Stacy, thank you so much for the 5-star review! We're so glad we could get that billing mistake sorted out for you on the same day. We’re always here to help whenever you need us. Thank you for choosing Thrive Market!
We Love Thrive
Thrive offers, high-quality, clean and healthy food options. The shipping is quick and reliable. The pricing is competitive to almost anywhere else we’ve looked. And the customer service is top-notch!
22 avril 2026
Avis spontané
Réponse de Thrive Market
Hi Jaron, we love hearing that! It's great to know you're enjoying our selection of clean, healthy foods and that our shipping and pricing are hitting the mark for you. Thank you for choosing to shop with Thrive Market!
I had an issue with a FedEx delivery…
I had an issue with a FedEx delivery (they are unreliable in my area for on-time deliveries). My frozen box was all thawed out. Thrive Market listened to my concerns, and replaced the thawed out products when I showed them the tracking information where FedEx delayed the delivery themselves. They handled the issue professionally and promptly. The whole Customer Service process, from chat to emails, was a cut above many other companies I've dealt with.
2 avril 2026
Avis spontané
Réponse de Thrive Market
Hi Tim, thank you so much for the kind words! We’re thrilled to hear that our team was able to step in and make things right after the delivery delay. We know how important it is to get those frozen goods to you in perfect condition, and we’re happy we could provide a great experience. Thank you for giving us a try!
Made a $$ error when signing up for…
Made a $$ error when signing up for their subscription…. Customer rep was very helpful & the issue was taken care of quickly! Thrive Market is a great place to find healthy foods & unusual ‘essentials’ that cannot be found in other stores.
17 avril 2026
Avis spontané
Réponse de Thrive Market
Hi Pam, thank you for sharing your experience! We’re so glad our Member Services Specialist could resolve the signup issue for you quickly. It’s great to hear you’re enjoying our selection of healthy foods and unique essentials. We’re happy to have you as part of the Thrive Market community!
I have used Thrive Market before and am…
I have used Thrive Market before and am happy to have rediscovered it. My only problem is when ordering AI jumps in with suggestions and it is easy to lose the thread of what you were trying to order, but this is a problem with a lot of companies right now.
Thrive Market has way better customer service than other similar companies, and it is easy and speedy to interact with a human being.
16 mars 2026
Avis spontané
Réponse de Thrive Market
We’re grateful for your feedback, and your ongoing membership with Thrive Market means a lot to our team.
BEWARE! one purchase enters into subscription
I bought one item & did not sign up for scheduled subscription shipments. Thankfully I received email warning me of next shipment. I called & customer service cancelled subscription. It was a waste of time making that 1 call & I shouldn't have had to do. Automatically signing people up is wrong.
15 avril 2026
Avis spontané
Réponse de Thrive Market
Hi Sherri, we’re sorry to hear you’ve been having trouble with the recurring shipment feature. We understand how frustrating that can feel. If you’d like to pause your shipments for now, you can turn the feature off at any time by visiting the Recurring Shipment tab.
Recurring shipments are completely optional and can be adjusted whenever it works best for you. If you’d like, we’re also happy to take a closer look and help sort things out. You can reach us anytime at help@thrivemarket.com. Thank you for giving us a try. We’re here to support you.
Great in many ways - just opt out of the text notices
I've been a Thrive member for over 10 years. I appreciate being able to purchase items that I either can't get at my local market or that I can get for less at Thrive. They are great when there's a problem with something that shipped (melted chocolate, broken jar, etc). The one issue I have with them is on there "hurry and order now for a free gift!" text messages, because though they tell me the item is in my cart it often isn't included in my shipment - I recommend you opt out of these notices, and take advantage of the great things Thrive offers aside from the bogus text notices.
11 avril 2026
Avis spontané
Réponse de Thrive Market
Hi Denise, thank you for being a loyal member for over 10 years! We’re glad we can help you find those hard-to-get items at great prices. We apologize for the frustration with the "free gift" texts. We’ve noted your feedback regarding the cart integration issues to help us improve. We appreciate your support and your feedback. If you have any concerns about past free gifts, please reach out to us at help@thrivemarket.com, and we will look into this for you!
Réponse de Thrive Market
We’re grateful for your feedback, and your ongoing membership with Thrive Market means a lot to our team.
Membership and cancelation
Thrive market has a great selection of products, definitely overpriced compared to a Costco or bjs but you are paying for convenience. Buyer be aware should definitely apply here as they try to get you on membership and make it difficult to cancel typical like a gym membership. If you're looking into a membership be aware the company has many tactics to retain your membership dues and that is how they win. I would recommend to dispute the charges.
1 février 2026
Avis spontané
Réponse de Thrive Market
Hi Gabriel, we’re sorry to hear that our selection and pricing didn't meet your expectations. We strive to offer competitive value through our member-exclusive brands and carbon-neutral shipping. We’d appreciate the chance to learn more about how we can improve our website and variety. If you are open to it, please feel free to reach out to us at help@thrivemarket.com. We're here to help!
My problem was resolved quickly with…
My problem was resolved quickly with excellent follow through. Huge variety of products offered, it is a fun place to shop.
9 avril 2026
Avis spontané
Réponse de Thrive Market
Hi there, thank you for the wonderful review! We’re so happy to hear that your experience was fun and that our team provided excellent follow-through on your request. Thank you for choosing Thrive Market!
They addressed my areas of concern and…
They addressed my areas of concern and are a company providing healthy options for us to choose from. Thank you
10 avril 2026
Avis spontané
Réponse de Thrive Market
Hi Carolyn, thank you so much for the 5-star rating! We’re thrilled to hear that we were able to address your concerns and that you’re enjoying our selection of healthy products. We appreciate your support and look forward to serving you again soon!
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