Thrive Market Avis 6 470

I opened a membership with Thrive Market and had some items sitting in my cart. Suddenly, I received an email saying that my order had already been shipped—even though I never authorized the purchase.

Following the advice of an AI assistant, I cancelled the transaction through my bank. Thrive Market also doesn’t seem to provide any clear contact information on their website, which made the situation even more frustrating.

I was told that I should receive the package and then send it back. However, I later received a delivery notification saying that the package couldn’t be delivered because it only had the city and state listed—no full address. How is it even possible for the order to be shipped in the first place without a complete address?

This whole experience feels very suspicious. I would strongly recommend being cautious before getting involved.

My account with Thrive Market was deactivated in Sep or Oct of 2024 but from Nov 2014 to Feb 2025 I was charged for deliveries that I never received. I was not aware of this because I was not monitoring my credit card account at that time, I just paid it off each month and left it at that.  But then I received a package in March of 2025.  I made a mental note to look into it but then forgot.  When I received another box in April I immediately logged into my account but could not find any recent orders listed.  So I checked my credit card transactions and that's when I discovered numerous charges that had not been authorized.  On April 20, 2025 I spoke via chat with a rep from Thrive and was told the matter would be escalated.  But all I got was an email asking for order numbers and telling me to take the matter up with PayPal.  The charges did not go through PayPal!  They were charged to my credit card by Thrive Market, the same card that is associated with my account, and PayPal had nothing to do with it. I provided the rep with every charge, the dates and amounts, and I demanded a refund. I screen-shotted the entire chat. I never received any reply and certainly not a refund. Then last week I learned that they charged me $59.95 for the yearly membership fee even though I DELETED my account when it became clear they were never going to give me a refund. How do they still have my credit card info AFTER I DELETED my account? This screams FRAUD andTHEFT and I will not stand for it any longer. I am now having to provide Chase Bank with the emails and chats I exchanged with Thrive to prove their fraudulent charge on my account and I will also have to report my card stolen because that is essentially what Thrive has done!

Great customer service, outstanding product offerings, prices are often better than anywhere else

The representative was very kind and respectful and courteous on the phone with me and she took her time and explained things to me clearly. She was very polite and she is a true representation of an angel sent from heaven. We need more representatives like her in the world.!!!!!

I would give them 0 stars if I could. They are a ripoff company. Don’t sign up.

The variety and quality of their organic products has been so helpful to me with autoimmune diseases. Their outstanding customer service reminds me of the great service that I received from companies of the past. Kindness changes everything, thank you!

Great products, service, and super-fast delivery

My matter was solved satisfactory. I needed credit for a problem with a product.

Great product quality and customer service!

Last year a Google search for a specific keto product led me to Thrive Market. In order to even see the site, I had to create an account--but I didn’t realize I would be signed up for a membership and charged $65 (after a 30 day trial period was up). I only found out today when I got an email from PayPal about this year's charge. I contacted Thrive Market immediately and they refunded this year, but not last year. So I am out $65 and never ordered a single thing. This is a ripoff.

Broad range of products to select from, excellent customer service.

Quick, friendly, went above and beyond

I received an order that wasn't mine (I am sure the other party was just as surprised)! So I chatted with Thrive and they resent the original order, gifted me a bonus, and let me keep the misdelivered goods. Above and beyond in my book!!

Trying to cancel membership is a NIGHTMARE. Have cancelled three years in a row and they still charge my card until you reach out to their data center to have your card removed. Horrible experience.

Thrive provides great products, prices and service!

I needed to cancel my membership for financial reasons and it was handled in less than a day with no questions asked.

Thrive Market is one of the best online shopping experiences I have had. Whenever there's an issue, I've always had a positive outcome. They truly have GREAT CUSTOMER SERVICE !

I would give them more stars if they were more transparent and open. Product and prices good. However they are not overly clear about signing up for a membership when you order. But they do give a 30 day free trial before they charge for the membership. After looking over their website I decided that I would not be buying very much from them and wanted to cancel my membership before the trial ended. Well, let me just say that "Good Luck". I have found no way to cancel. They say they have a 24/7 chat to help you but when you click on the link nothing happens. Very underhanded system. Fortunately I paid my original order with PayPal and have blocked them from any further payments.

Part of my order arrived damaged. I contacted customer service and the matter was resolved quickly and seamlessly.

Thrive Market is one of the finest online stores you will ever encounter. Top notch customer service, and the products are always the best. You understand why things are consistently out of stock because the company is so good!