Thrive Market Avis 6 470

I had a wonderful experience with customer service representative Edward. I was going to cancel my account, and he explained some possible options. I still closed my account, but Edward was very pleasant throughout everything. I appreciate when a company has customer service that listens.

Fantstic customer service.

Thrive is the number one online store I use for all of my products, they excel in providing their customers with detailed information about the products and offer the best prices, quality and service.

I had an issue with a payment on a canceled order, and the support person solved it in a timely manner. He was kind and courteous, and made sure the problem was solved before our conversation ended. Great customer service!

Giving this 4 stars so that others can see it and actually know how predatory this business is when it comes to your “data”. Signed up with a business email (seperate to this one). Didn’t realize how hard it was to delete your account. They make you go through the wringer, gaslight you, pretend you ask something you aren’t just to delay you requesting this deletion further. In a clear attempt to tire out the consumer so they stop asking and give up. Then the place they finally lead you to (not to mention the fact you can ask their ai bot on how to delete and it promises to send an email that never comes) makes you put in more information for them to collect and sell just to access data that doesn’t mean it’s actually deleted, and it says as much. You also have to specifically request they don’t sell your data, given their whole thing is positive wellness and being green, it’s a bit ironic how predatory they are when you try to leave (like some weird corpo cult). At least I didn’t put in anything but my link to Google so I was able to delete any association through there (Google) as I hadn’t given them all my info and never fully signed up (others apparently aren’t so lucky). Though I apparently gave them enough to sell my data in a single day. As I wake the next morning and find two texts saying my full name… I only ever used this email here and another website I keep it limited on purpose and accidentally signed up to the site using it. There’s no way shape or form I should be receiving texts in that short of time from clear spammers. I’ve worked in jobs that have made me full aware that something that close in time isn’t just a coincidence. Maybe I’m to “woke”, but it should be assumed you don’t have to ask for them NOT to sell the data you specifically trust them with as a customer. Even then the statement where this form is specifically says you can request but be denied. This site is green coded to make you think their “cool” “progressive” “eco-friendly”, but based on my incredibly terrible experience with their customer service, that all that is greenwashing. Stay far away from this company. There are far better alternative and their reviews here are suss. If they had made it easy and were friendly and didn’t gaslight me and make me go through hoops to delete it, I wouldn’t be here. Consumer beware, you are indeed in for a scare. If I’m not enough to convince you, please see all the 1 star reviews. This shouldn’t be an issue, at all. The fact it is pits this company in a terrible anti consumer light.

The associate was positive and understanding walking me through the process.

Variety of products, fast delivery, auto-ship options, helpful customer service.

Thrive Market is a business that I'm both happy to order from, and very proud to support. They stock excellent products that their own experts have vetted, and support all products that they sell, from beginning to end. Thrive Market shows useful details about all products that they sell, in clear language on easy-to-navigate pages on their website. I have personally experienced how quickly they follow up if there is a problem with a delivery. They provided an immediate response, that was both patient and focused on fully restoring the items that were unusable due to damage in transit.

But best of all, Thrive Market is a non-profit whose mission is to make healthy and sustainable products affordable and available to everyone. Every annual membership to Thrive Market sponsors a free membership for a family in need. Customers are invited to donate towards their mission as well, sharing some of their own savings with others who need some help. Here's what this looks like in detail (quoted from their website):

"If you’re an individual or family in financial need—including teachers, nurses, first responders, students, veterans, and SNAP EBT cardholders—you qualify for a free one-year membership through Thrive Gives. With it, you’ll get access to member-only benefits from Thrive Market."

And for those who are already members, who want to contribute, Thrive makes it easy:

"Any Thrive Market member can gift their savings or any dollar amount at checkout, supporting initiatives like:
* Grocery discounts & stipends for Thrive Gives members to use on our site
* Nonprofit partners that help us reach people in need
* Food & product donations following natural disasters"

The folks at Thrive are always professional, friendly, efficient, and forward thinking. Communication about products and shipping is always prompt and proactive. If every company in the world treated their customers like Thrive, we would all be happier and healthier.

I was put on hold for a very short time. They were very patient when I explained the situation and were very helpful in solving my problem.

It should be criminal how difficult Thrive Market makes it to cancel subscriptions (i'm sure it is in California, that's why they have a different set of directions for customers there). It's not in my accounts dashboard, then they loop me over to the FAQ, then it tells me to talk to a virtual assistant, then the link to open a chat with the assistant never opens. I had to go via paypal just to get their contact information and then they don't answer the phone nor is there a way to leave a voicemail.

I can't believe I bought $14 mouthwash from Thrive Market two years ago and it ended up costing me an additional $195 in unknown auto-renewing membership dues.

Thrive Market's B corporation label is the only proof of morals they have.

Was called back right away. Customer representative was patient and understanding.

The representative made my experience great! While the reason for my call was to cancel a membership fee that was not authorized by me at all- the representative was very helpful and nice and offered a credit for reconsideration and was not pushy about it. Due to financial difficulties, I was not able to keep the membership that was wrongly charged. I merely purchased a gift card for a friend and a week later I was enrolled and charged for a membership never having set up any kind of account or authorization of such additional payment. Overall the representative working for Thrive made my negative experience into a positive one. I will add my friends do like the service.

Customer support was very good. Rarely have any need to contact them in the first place. Was able to speak with a real person and have my issues resolved quickly.

Thrive representatives respond with great support and willingness to compromise to resolve issues.

Customer service is so easy to deal with. Fast delivery, great food with better ingredients!

After shopping at Thrive via the mobile app, i left items in my shopping cart to wait until my next paycheck. Less than 24 hours later, my shopping cart was ordered automatically and without approval. Once I realized this had happened, it had only been a few hours so I reached out to their customer service team and they offered no help. They would not cancel or refund my order and they do not accept returns. So now, not only am I out the money they took from me, I have items I did not want or need now that will go to waste. This company uses predatory practices to force you to keep giving them your money. Items are already automatically added to "recurring orders" so you have to pay extra attention when adding anything to your shopping bag, but now you can't even "shop" without worrying that Thrive market will decide to place an order for you that you are forced to accept and pay for. Shameful.

**edits after business reply:

I do not have any recurring orders, this situation included. The order described above was a regular shopping cart within the Thrive app. I reached out to customer support via email and chat at the time of my order and they were unwilling to help. They do not offer order cancellations, refunds, or returns.
It seems that regardless of Thrive Market's 2024 settlement over shady automatic subscription renewals, they are keen to continue the same predatory business behavior.

Very helpful customer service Aria was awesome!

Scam company with terrible AI customer service. They charge the monthly membership, but what they are sneaky about is you have to opt out of autoship which is a process. They then will just ship you random things. My order included 2 jars of salsa and 5 jars of different marinaras. They processed my order at midnight and then said you only have a short timeline to cancel or its already been sent to fulfillment. Well the AI robot told me this. $250 of random shit they put in my cart later and I have finally figured out how to cancel my membership & you still have to turn off your auto ship after that. But the AI robot assured me if I am dissatisfied with my years worth of red sauce I can donate it to a local shelter, or let them know about product quality within 21 days and they will "try their best to make it right". Not even a guarantee to swap it out, way to stand by your products. Waste of money.

Thrive Market offers a wide variety of healthy brands of food, personal items, and cleaning items. My experience with their customer service department has been very pleasant, helpful and professional. I wholeheartedly recommend this company!