Thrive Market Avis 

Shipments come quickly, incredible variety of healthy products, customer service is so fast & helpful. Couldn’t imagine shopping anywhere else for the more out of the box health food snacks and just general groceries!

I have loved Thrive Market for years. I love the quality products they offer. I have a subscription for items our family regularly uses. But imagine my surprise when I randomly get charged over $300 by Thrive Market. I go look and there are random items added to my regular subscription order that I have never seen and have not added to my cart. I call customer service and they say it's because I filled out a quiz and these items were added to my cart based on my answers. That is ridiculous and absolutely predatory marketing! This should be reported!

I generally like Thrive Market and have used them for quite a while. They offer a large selection of specialty and hard-to-find foods, and having so many products in one place is convenient.

That said, there are two recurring issues that have left me disappointed.

First, packaging. In many shipments, heavy items such as cans are packed alongside bags of chips and other fragile items. As a result, I frequently receive crushed snacks. To their credit, customer service has usually provided credits when this happens, but it has occurred often enough that it feels like an ongoing problem rather than an occasional mistake.

My bigger concern is the membership renewal process.

I was not trying to cancel my membership. I simply wanted to turn off auto-renew because I wasn't using the service enough to justify paying for another year. I still had months remaining on my current membership and specifically told customer service that there was nothing wrong with the company.

Instead of simply disabling auto-renew, I was put through multiple rounds of retention offers. I was asked why I didn't like the service, offered coupons, offered discounted renewal rates, and repeatedly given sales pitches despite clearly stating that I only wanted auto-renew turned off.

At one point I explicitly asked them to stop trying to upsell me and simply process my request. Even then, I received additional offers and pricing options instead of assistance.

What should have been a simple account setting took far longer than necessary because Thrive does not appear to allow customers to disable auto-renew themselves and instead routes them through a retention script.

The most frustrating part is that the issue was resolved immediately once I became firm and threatened to escalate the matter. That suggests the request could have been handled from the beginning.

I don't have a problem with companies offering a retention discount once. What I do have a problem with is having to repeatedly decline sales offers in order to make a basic change to my account.

If Thrive allowed customers to manage auto-renewal directly from their account settings, I would have had no complaint at all.

I love Thrive market the products are great and the prices are even better! The beat the grocery stores by dollars!! I will happily continue to buy from them!

La peor experiencia en subscripciones. Te la ponen fácil para iniciar la experiencia de compra y no paran de bombardearte en publicidad para que te suscribas. Pero cuando decider anular tu suscripción es lo MÁS DIFICIL DE HACER. NO DAN OPCIONES, TE OFRECEN REGALOS Y TODO PERO NO ACTÚAN CON LA MISMA RAPIDEZ . Dependes de alguien que lo haga no hay independencia. Nunca más !

I had trouble with a new order and the ai worked with me until it could go no further then it connected me with a live agent on chat. The problem was gradually resolved to my ultimate satisfaction.

I had an issue with my delivery. Laundry detergent had opened up and saturated my whole order. They were quick to offer to ship an entire new order.

Because Vitacost is closing, I am looking for a new online source of health food and environmentally good products. In order to see what products Thrive Market carried, I had to become a member and pay for a subscription. I found that it carried very few of the products I use, and half the ones it carried were out of stock. They do not even carry a one ingredient calcium citrate supplement. In addition, based on a questionnaire about your preferences, the website presents you with a pre-filled shopping cart of items it "decides" you want. You have to delete the ones you dont want. I had to delete all of them and then start looking for the products I wanted. Of the nine products I wanted to purchase, only two were on its website and in stock. Even products in the brands it advertises as carrying, the selection is very small. Three items they carry that I wanted to buy were out of stock. It was a very disappointing experience. I cancelled my membership.

Great company, comparable pricing, and excellent customer service. I've been a member since 2015 and I will happily continue to use this company for life. I have been able to feed my family and accommodate my food allergies and healthy habits with the help of Thrive Market. On occasion, when I have had issues with orders, the customer care team always goes above and beyond to repair the issue.

Wonderful company, great products and amazing customer service!

Great products and the best customer service I have ever received

They add stuff to your cart automatically based on what they think you'd like and you have to go through and delete it. It's like they're trying to sneak in a product without you knowing. It feels sneaky, not helpful. It's also time-consuming to delete 12 random products totally $107 they "added for you". This is a stupid, stupid feature and is super annoying as a customer.

Additionally, while the support agent I spoke with was really helpful in a matter, I was disappointed that their first point of contact for customer support was tone-deaf AI, and that the helpful person I spoke with was clearly outsourced labor. I don't trust the ethics behind such decisions and it signals gross, profit-rabid practices. You can have b-corp all over your site, but AI CX and outsourced work is antithetical to what you do.

I'm a new customer on a limited budget. I was concerned as some things are sometimes to good to be true. However after my shipment I realized that I found a company that true cares about their customers! When my order arrived there was an issue so I reached out and described it and their customer service person made it right IMMEDIATELY! No huge drama, no disrespect, no attitude just TRUE CUSTOMER SERVICE! The way companies used to be when a customer was important.I no longer have doubts about ordering from Thrive! I will definitely be ordering because the food is clean and good AND I matter to Thrive!

We love thrive market they offer all our favorite healthy, organic foods and their customer service is unmatched. Any time I’ve had an issue it’s been solved within 5 minutes. If an item arrives damaged or stale, they always refund me and go above and beyond and add thrice cash to my account. Truly amazing and I never have to worry.

Thrive Market has great customer service and makes it easy to handle issues. They package the products with care and wrap everything and have a wide selection of products and good prices.

Never ever never do business with Thrive market ,They are the biggest joke. Yes, I did use chat to cnxl my membership because of cost, and wasn't sure if it's worth , I was offered a annual membership for 39.00 for 1 yr....after some thought I agreed to the deal maybe 1mins, but suddenly the deal is off the table , and some fool named sammeer says the deal is gone ,and the acct was cnxld. Really this how these fools do business glad I never truly had any business transactions with them ....and never will hope they go out business. with especially with this business platform.

While customer service seems pretty good, I don't like how difficult it is to find what I need on the website, that they do not carry most of what I need, most of what I did find was out of stock, that they automatically generate orders (which are not things I would ever buy), that I have to pay the $60 for the year before I can even see anything and that my first order arrived totally improperly packaged with a huge spill of cleaning material all over my food and other items, which was a mess to clean up and wasted food and other things that were then contaminated with chemicals. If it had been packaged correctly in the first place, this would not have happened. I am not going to continue the subscription after my order is completed, as this has been incredibly disappointing and much more work and time wasted than just ordering Instacart or heading to the store myself. Hopefully I will be able to get the subscription fee back when I cancel in under one month of joining. The prices are also no better than my regular grocery store. In fact, several items cost more than my local grocery store. When you add the additional Thrive fees onto that, the prices are much higher than most in-person stores.

Quality products and good customer service. I also enjoy that the majority of their packaging is eco-friendly.

I’ve been a customer for over 5 years, placed a number of orders and have liked almost everything I ordered. Decided to cancel recently because I just could no longer justify the cost, I wasn't ordering often enough. I was offered a cheaper rate instead of canceling, which I accepted, but the adjustment was never made on my account. Their AI chat bot is very impersonal and unhelpful. If I’m paying that much per year, I would feel better if that money was going to actual human customer service reps.

⚠️ WARNING: THRIVE MARKET — READ BEFORE YOU SIGN UP ⚠️
Last month I signed up based on YouTube recommendations. First red flag: the advertised 30% off my first order turned into $20 off a $170 cart. I let it go. Then today I got an email confirming an order I never placed. Thrive had silently enrolled me in a subscription and auto-ordered on my behalf — without any clear disclosure at signup.
I contacted them within 5 minutes of the order hitting my inbox. The chatbot couldn't stop it. The phone bot couldn't stop it. I finally reached a human who cancelled and refunded the order.
Then came the real problem: Thrive charges $59.95 for membership and gives you 30 days to cancel. They placed the surprise subscription order on Day 31 — the first day I was outside the cancellation window. When I put those two facts together and asked for a membership refund, they refused.
This is not an accident. This is a designed sequence:
1. Enroll customers with discount promises that don't fully deliver
2. Auto-subscribe without clear disclosure
3. Trigger the first auto-order on Day 31 — one day past the refund window
4. Refuse to issue a membership refund
They waited for the window to close. Then they acted. BEWARE!