Great range of tiles with comparatively chaeper prices than other big retailers. Vanities, taps and flooring upstairs with a good range. Friendly and helpful staff who applied a 50% discount on a tile... Voir plus
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Lisez les avis des autres
Amazing service. My email enquiries were responded to promptly and efficiently. Absolutely love the products we chose. They are all high quality and reasonably priced.
Alisson looked after us during our selections, and we felt well supported in making decisions. They had metal swatches matching the finishes we’re using in our bathrooms, along with timber samples for... Voir plus
L'entreprise a répondu
Good customer service. They were proactive to offer us the delivery when they have not received the products from the suppliers on the day we came to pick up. The delivery service was good. Thank you... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Australia online tile store🥇 Fast delivery national wide 🚚 5 samples for $15, 100% refunded with next purchase!!! / Tile / Design / Life /
Coordonnées de contact
4-10 Fisher St, 2128, Silverwater, Australie
- (02) 7804 4588
- sales@tilemall.com.au
- tilemall.com.au
4,7
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Nice helpful people
Nice helpful people. And easy to find what i wanted then arrange for delivery.
20 avril 2026
Réponse de Tilemall Pty Ltd
Hi DePassey,
Thank you for your kind review!
We’re glad to hear you found our team helpful and that it was easy to find what you needed and arrange delivery. We really appreciate your support and hope to assist you again in the future!
Regards
Nikki
Perfect service and delivery
Great service, quick delivery and had everything we needed
28 avril 2026
Réponse de Tilemall Pty Ltd
Hi Bruce,
Thank you for your wonderful feedback!
We’re so glad to hear you were happy with the service and quick delivery, and that we had everything you needed. We really appreciate your support and look forward to helping you again on your next project!
Warm regards
Nikki
Réponse de Tilemall Pty Ltd
Hi Suzanne,
Thank you for your lovely feedback!
We’re so pleased to hear you were happy with our service. We truly appreciate your support and look forward to helping you again in the future!
Best regards
Nikki
I like the experience with the tilemall…
I like the experience with the tilemall but the experience with the delivery company was difficult. There was no service that I can track the delivery and the tracking number I got from the confirmation email wasn’t actually the tracking number so it caused a bit of confusing and delay in our project.
9 avril 2026
Réponse de Tilemall Pty Ltd
Dear customer,
Thank you for your feedback, and I’m really sorry to hear about your experience with the delivery.
We understand how frustrating it must have been not being able to track your order properly, especially when it impacted your project timeline. This is certainly not the experience we want for our customers.
We will be proactively working with the delivery company to improve communication and ensure the tracking process is clearer and more reliable moving forward.
Thank you again for bringing this to our attention, and we truly appreciate your patience and understanding.
Kind regards,
Brook
wrong colour really disappointing
16 mars 2026
Réponse de Tilemall Pty Ltd
Hi Glen,
I’m very sorry to hear that the colour received is not correct .
If the item you received is indeed incorrect, please kindly contact us via email with your order details and some photos, and we’ll assist you with arranging a replacement.
We’ll do our best to resolve this for you as quickly as possible.
Kind regards,
Brook
The tiles are excellent quality and were delivered quickly, even though we live in WA
The selection of tiles is extensive. I was nervous ordering tiles online, but am relieved to say they look exactly like to photographs on line.
6 avril 2026
Réponse de Tilemall Pty Ltd
Dear customer ,
Thank you so much for your kind feedback!
We understand that ordering tiles online can feel a bit uncertain, so we’re really glad to hear that your tiles matched the photos and met your expectations.
We truly appreciate your support and hope you enjoy your new space!
Kind regards,
Brook
Réponse de Tilemall Pty Ltd
Hi Glenn,
Thank you for your kind words!
We’re so glad to hear you’re happy with both the product and our service. We really appreciate your support and look forward to assisting you again in the future.
Kind regards,
Brook
ADP counter top basins
I have purchased 2 counter top basins on online. I am happy with the whole experience with the company. The service was prompt and efficient from the order to delivery. Their step by step communications to advise me of what’s happening next with my order was a top notch. Each basins were packed separately in small boxes first, wrapped around with bubble packaging, and then packed in bigger boxes to have extra protection, which was excellent. I would use Tilemall again.
27 mars 2026
Réponse de Tilemall Pty Ltd
Hi Hwaja,
Thank you so much for your detailed and thoughtful feedback!
We’re really pleased to hear that you had a smooth experience from ordering through to delivery, and that our communication kept you well informed every step of the way. It’s also great to know the packaging met your expectations and the basins arrived safely.
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
Brook
Great customer service and great…
Great customer service and great products with also great prices.
15 avril 2026
Réponse de Tilemall Pty Ltd
Hi Chris,
Thank you for your wonderful feedback!
We’re so glad to hear you’re happy with our customer service, products, and pricing. Your support means a lot to us, and we look forward to assisting you again in the future!
Kind regards,
Brook
My tiles were lost in transit and my…
My tiles were lost in transit and my tilers had to be rescheduled 3 times.
Paul tried to help me get these tiles to me by the drop dead date but he couldn't get them to me early enough on the day so I had to arrange my own courier and help him unload these tiles by hand!
The shipping fee was refunded and the tiles look amazing.
10 mars 2026
Réponse de Tilemall Pty Ltd
Hi there,
Thank you for sharing your experience.
We’re very sorry for the delivery delays and the inconvenience caused, including the need to reschedule your tilers multiple times. We understand how disruptive this must have been for your project.
We truly appreciate your patience, and we’re glad Paul was able to support you throughout the process and that the shipping fee was refunded as a resolution. It’s also great to hear you’re happy with how the tiles look.
Thank you again for your understanding and feedback — we’ll continue working to improve our delivery experience.
Kind regards,
Brook
Website easy to navigate
Website easy to navigate, prompt service at pick-up.
Great job guys, well done.
Thank you.
13 avril 2026
Réponse de Tilemall Pty Ltd
Hi Maloney,
Thank you for your kind feedback!
We’re so pleased to hear you found our website easy to navigate and had a smooth and prompt pick-up experience. Your support means a lot to us.
We truly appreciate it and look forward to assisting you again in the future!
Kind regards,
Brook
Réponse de Tilemall Pty Ltd
Hi Andrew,
Thank you so much for your kind feedback! We’re really glad to hear you’re happy with the product and our delivery service.
We truly appreciate your support and look forward to assisting you again in the future!
Kind regards
Brook
Réponse de Tilemall Pty Ltd
Hi Monique,
Thank you so much for your wonderful feedback 😊
We’re thrilled to hear that you’re happy with our service, fast delivery, and the quality of our products. It really means a lot to us!
We truly appreciate your support and look forward to assisting you again in the future.
Warm regards,
Brook
Réponse de Tilemall Pty Ltd
Hi Stacey,
Thank you for your feedback 😊
We’re really pleased to hear that you found our service fast and efficient—that’s exactly what we strive for!
We appreciate your support and look forward to assisting you again in the future.
Warm regards,
Brook
Great experience site was easy to use
Great experience site was easy to navigate, find what I needed and check out
7 avril 2026
Réponse de Tilemall Pty Ltd
Hi Ange,
Thank you for your wonderful feedback! We’re so glad to hear you had a great experience and found our site easy to navigate from start to checkout.
Kind regards
Brook
Professional service was able to assist…
Professional service was able to assist in perching the grout and easy to pick up from wearhouse fast service
2 avril 2026
Réponse de Tilemall Pty Ltd
Hi Panagiotis,
Thank you for your kind review! We’re glad our team could assist you with purchasing the grout and that you found the pickup process quick and convenient. We appreciate your support and look forward to serving you again soon! 😊
Warm regards
Brook
Réponse de Tilemall Pty Ltd
Hi Jenny,
Thank you for your kind words! We’re thrilled to hear you enjoyed our service and product range.
Best regards
Brook
Samples in record time…
Purchased sample arrived in record speed and identical to images on web site.
26 mars 2026
Réponse de Tilemall Pty Ltd
Hi Lan,
Thank you for your feedback!
We’re glad your sample arrived quickly and matched what you saw online.
Kind regards,
Brook
The helpful staff
12 mars 2026
Réponse de Tilemall Pty Ltd
Hi Andrew,
Thank you for your feedback!
We’re glad our staff could help and appreciate you taking the time to share your experience.
Kind regards,
Brook
Excellent Service
Excellent display room, awesome customer service, great products and competitive pricing. Paul was super helpful and was able to organise an urgent delivery, even for a small order for me. Well done Paul & Team
22 mars 2026
Réponse de Tilemall Pty Ltd
Hi Ashwin,
Thank you for your wonderful feedback!
We’re delighted to hear you enjoyed our display room and that Paul and the team could assist with your urgent order. Your kind words mean a lot to us!
Best
Brook
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