Great range of tiles with comparatively chaeper prices than other big retailers. Vanities, taps and flooring upstairs with a good range. Friendly and helpful staff who applied a 50% discount on a tile... Voir plus
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Amazing service. My email enquiries were responded to promptly and efficiently. Absolutely love the products we chose. They are all high quality and reasonably priced.
Alisson looked after us during our selections, and we felt well supported in making decisions. They had metal swatches matching the finishes we’re using in our bathrooms, along with timber samples for... Voir plus
L'entreprise a répondu
Good customer service. They were proactive to offer us the delivery when they have not received the products from the suppliers on the day we came to pick up. The delivery service was good. Thank you... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Australia online tile store🥇 Fast delivery national wide 🚚 5 samples for $15, 100% refunded with next purchase!!! / Tile / Design / Life /
Coordonnées de contact
4-10 Fisher St, 2128, Silverwater, Australie
- (02) 7804 4588
- sales@tilemall.com.au
- tilemall.com.au
4,7
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great customer service
Great customer service. I had issues with my order when it first arrived and the team rectified the problem immediately
20 mars 2026
Réponse de Tilemall Pty Ltd
Hi there,
We’re glad we could resolve the issue quickly and that you’re happy with our customer service.
Kind regards,
Brook
Excellant service
Product exactly as described, service was really helpful and when we requested speedy delivery they obliged, very happy!!!
3 mars 2026
Réponse de Tilemall Pty Ltd
Hi Ingrid,
Thank you for your feedback!
We’re thrilled to hear you’re happy with the product and our service, and that we could get your order to you quickly.
Kind regards,
Brook
Great experience dealing with Tilemall
I purchased an ADP Halo Wall Basin from this company and picked it up from their Silverwater warehouse. The customer service was excellent, and the warehouse itself was large, clean, and well organised. I would definitely buy from this company again when the opportunity arises.
19 mars 2026
Réponse de Tilemall Pty Ltd
Hi there,
Thank you for your feedback!
We’re glad you had a great experience with our Silverwater warehouse and customer service. We look forward to helping you again in the future.
Kind regards,
Brook
Excellent communication
When the products that we ordered were not in stock and were on back order the guys from Tilemall contacted us to offer alternative products so we could continue with our project. The quality of the items is excellent and the shower mixer body and handle feeling like a top quality products.
The shower arm and head perfectly match our heated towel rails.
18 mars 2026
Réponse de Tilemall Pty Ltd
Hi Andy,
Thanks so much for your kind feedback—we really appreciate you taking the time to share your experience.
We’re glad our team could assist with alternative options to keep your project moving, and it’s great to hear you’re happy with the quality of the products. It’s especially nice to know the shower mixer, arm, and head all came together perfectly with your heated towel rails.
If you need anything further down the track, please don’t hesitate to reach out—we’re always happy to help.
Kind regards,
Brook
Réponse de Tilemall Pty Ltd
Hio Frank，
Thank you for your feedback!
We’re really glad to hear you found our service fast and helpful in finding exactly what you needed. That’s exactly what we aim for 😊
We look forward to assisting you again soon!
Kind Regard
Brook
Very helpful and the best range of…
Very helpful and the best range of grout colours in Australia
17 mars 2026
Réponse de Tilemall Pty Ltd
Hi Kerri,
Thank you so much for your kind feedback!
We’re really glad you found our team helpful and that you were happy with our range of grout colours — we take pride in offering one of the best selections in Australia 😊
We look forward to helping you again on your next project!
Best
Brook
Efficient and professional
Efficient and professional! Jenny was especially helpful for information, ordering. Tilemall is a great place to shop for tiles. Comes highly recommended. Thank you.
15 mars 2026
Réponse de Tilemall Pty Ltd
Hi ,
Thank you so much for your kind words and recommendation!
We’re delighted to hear that you had an efficient and professional experience, and we’ll be sure to pass your feedback on to Jenny — she’ll be very pleased to hear it.
We truly appreciate your support and look forward to assisting you again in the future 😊
Best
Brook
Really helpful
Really helpful, great customer service and the delivery was received quickly
27 février 2026
Réponse de Tilemall Pty Ltd
Hi,
Thank you so much for your kind feedback! We’re really glad to hear you found our service helpful and that your delivery arrived quickly.
If you need anything else or have any questions in the future, please don’t hesitate to reach out 😊
Kind regards
Brook
Highly recommend Paul & Tile Mall - exceptional!
Paul was exceptional to deal with. He made choosing bathroom tiles etc. effortless, simple, and enjoyable. Tile Mall also has an extensive selection, which made it easy to find exactly what we were looking for. Highly recommend.
13 mars 2026
Réponse de Tilemall Pty Ltd
Hi Helen,
Thank you so much for your kind review! 😊
We’re delighted to hear that Paul provided such an exceptional experience and made the process of choosing your bathroom tiles effortless and enjoyable. We’re also glad our wide selection helped you find exactly what you were looking for.
Your recommendation means a lot to us. Thank you for choosing Tile Mall, and we hope to see you again for your future projects!
Kind regards
Brook
Easy online purchase
Easy online purchase. I was going down to Sydney anyway so picked up from the warehouse. That too was easy to complete! Thanks!
12 mars 2026
Réponse de Tilemall Pty Ltd
Hi John,
Thank you for your great feedback! 😊
We're so glad to hear that the online purchase process was easy and that picking up your order from our warehouse in Sydney was just as smooth. We really appreciate your support and hope to serve you again for your next project!
Thanks again!
Brook
quick post ,easy website
27 février 2026
Réponse de Tilemall Pty Ltd
Hi Kym,
Thank you for your feedback! 😊
We're glad to hear you found our website easy to use and that your order arrived quickly. We really appreciate your support and look forward to helping you again in the future!
Best regards
Brook
Customer service was great- urgently…
Customer service was great- urgently needed tiles delivered to Melb. The team sorted us out and delivery came earlier than planned.
26 février 2026
Réponse de Tilemall Pty Ltd
Hi there,
Thank you for your wonderful feedback! 😊
We’re so pleased to hear that our team was able to assist you with your urgent tile delivery to Melbourne and that it arrived even earlier than expected. Providing helpful and reliable service is always our goal.
We truly appreciate your support and hope to help you again with your future projects!
Best regards
Brook
Just 'OK'
Delivery was prompt, but more expensive than I expected. Unfortunately around 20% of the tiles I ordered where a completely different colour to the rest. When enquiring I was told they were different batches, and the colour I preferred was the old batch, meaning to have all the same colour i'd need to return 80% of the order, wait and then have a colour I didn't want. I received a small partial refund of half the value of the incorrect colour section only, and this was not processed until I chased it up. The tiles themselves were OK for the price, but some (mosaics) were inconsistent in gaps, others had minor cosmetic issues etc... not the highest grade it seems. I would conclude by saying the overall experience was just OK, comunicatiom was good, an alright experience for discount tiles. But I wouldn't re order if premium quality or high grade was the goal.
2 février 2026
Réponse de Tilemall Pty Ltd
Hi Ben,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience didn’t fully meet expectations. As the mosaics you purchased are made from natural stone, there can sometimes be minor variations or small imperfections within an acceptable range, which is a natural characteristic of the material. We do appreciate your understanding in this regard.
Regarding the delivery cost, shipping is charged directly by a third-party transport company. Due to the longer distance and the protective handling required for fragile tiles, the cost can sometimes be higher than expected.
We also apologise for the delay with the refund. Our accounts team processes refunds once a week, which can occasionally cause a slight delay, and we’re sorry for any inconvenience this caused.
Thank you again for your feedback and for acknowledging our team’s communication. Your comments help us continue to improve our service.
Best regards
Brook
Good customer service
Good customer service, well presented showroom and good variety of quality tiles
20 février 2026
Réponse de Tilemall Pty Ltd
Hi David，
Thank you for your lovely feedback! 😊
We're glad to hear you enjoyed our customer service and found our showroom well presented. It's also great to know that our range of quality tiles helped you find what you were looking for.
We truly appreciate your support and hope to see you again soon!
Kind regards
Brook
Réponse de Tilemall Pty Ltd
Hi Adam,
Thank you for your feedback! 😊 We’re glad you were happy with our quick service. If you need any help with tiles or samples for your project, feel free to let us know.
Best regards
Brook
Very fast delivery time for sample
18 février 2026
Réponse de Tilemall Pty Ltd
Hi Hayley,
We’re glad to hear the sample arrived quickly. If you need any further information or assistance with your project, please feel free to reach out.
Kind regards
Brook
Do not buy from these people
Do not buy from these people. Bad service and total rip off. Bought 2 boxes of tiles and they were not fit for the purpose. I didn't even want to return them, I want to exchange for the matt version of the tiles. They wanted to tack a fee of 25 % / $50 to put 2 boxes back on a shelf which would have taken 1 minute.
Also when there the other day, they treated another customer rudely. That person phoned up, had bought $10,000 worth of tiles and she was actually chasing them up as there was no communication from them. She was checking if her order would be on time in 3 days and she was told that they had no idea where the order was and could not tell her anything because their warehouse does not keep proper hours the same as when the shop is open. Wow!!!!!
I also had to come back for my tiles as the shop is selling but customers cannot get their goods once they are purchased because they cannot give the goods to people because they have weird warehouse hours.
Do better Tilemall. Your service sucks and you ripping off customers suck as well. When I was there it took over 2 hours to pay/ not even get my tiles as I was constantly being made to wait whilst people were phoning in. Well I thought that I was first in the queue and that people phoning should wait their turn. Obviously not.
Also if you read the many 1 star reviews they have when they answer they are totally passive aggressive and never accept responsibility but always blame the customers. Wow again.
Stay well away from this unprofessional mob.
24 février 2026
Avis spontané
Réponse de Tilemall Pty Ltd
Hi Nadine,
Thank you for your feedback.
We would like to clarify that the restocking fee was clearly explained at the time of purchase and prior to collection. This is part of our standard return policy and covers handling, administration, and supplier return costs.
We understand that this may not have been the outcome you were hoping for, and we are genuinely sorry that your shopping experience did not meet your expectations. Our team always aims to assist customers by arranging stock transfers and preparing goods as requested. At the same time, we also make customers aware in advance that any returns may incur applicable fees.
If you would like to further discuss your situation, please contact our team directly and we will be happy to assist you.
Kind regards,
Tilemall Team
Great product and customer service
The service from Tilemall over the phone was very helpful and efficient and the products are beautiful and as advertised. Unfortunately there was a delay on the shipping with the tiles, but this seemed to be an unfortunate and unusual incident with the courier. Other items were prompt.
22 janvier 2026
Réponse de Tilemall Pty Ltd
Hi Kim,
Thank you for your thoughtful review. We’re so pleased to hear that you found our phone service helpful and efficient, and that you’re happy with the products.
We appreciate your understanding regarding the courier delay — while this was an unusual situation, we’re glad the rest of your items arrived promptly. Thank you for your patience and support.
Best
Brook
Very customer friendly
Good selection, knowledgeable staff. I changed my mind on one order and had no issues returning and replacing it with something else.
13 février 2026
Réponse de Tilemall Pty Ltd
Hi Vas,
Thank you for your great feedback! We're glad you enjoyed our selection and found our team helpful. We’re also pleased the exchange process was smooth for you. We appreciate your support and look forward to assisting you again.
Kind regards
Brook
Réponse de Tilemall Pty Ltd
Hi Lina,
Thank you for your feedback! We're glad to hear the sample ordering process was easy and that you're happy with the quality. We appreciate your support!
Best
Brook
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