Great range of tiles with comparatively chaeper prices than other big retailers. Vanities, taps and flooring upstairs with a good range. Friendly and helpful staff who applied a 50% discount on a tile... Voir plus
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Lisez les avis des autres
Amazing service. My email enquiries were responded to promptly and efficiently. Absolutely love the products we chose. They are all high quality and reasonably priced.
Alisson looked after us during our selections, and we felt well supported in making decisions. They had metal swatches matching the finishes we’re using in our bathrooms, along with timber samples for... Voir plus
L'entreprise a répondu
Good customer service. They were proactive to offer us the delivery when they have not received the products from the suppliers on the day we came to pick up. The delivery service was good. Thank you... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Australia online tile store🥇 Fast delivery national wide 🚚 5 samples for $15, 100% refunded with next purchase!!! / Tile / Design / Life /
Coordonnées de contact
4-10 Fisher St, 2128, Silverwater, Australie
- (02) 7804 4588
- sales@tilemall.com.au
- tilemall.com.au
4,7
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de Tilemall Pty Ltd
Hi Justin,
Thank you for your kind words! We’re glad you found us easy to deal with and that you’re happy with the quality and pricing of our tiles. We truly appreciate your support and look forward to serving you again.
Kind regards
Brook
Janie was marvellous to deal with
26 février 2026
Réponse de Tilemall Pty Ltd
Hi Frank,
Thank you so much for your review. Hope to see you on your next project.
Paul
Easy website. Professional sales team.
I ordered a box of tiles, and of course my better half changed their mind about 5 minutes after I hit the submit button. I emailed Tilemall and they took the change of colour in stride, emailing they had altered the order within the hour. We had the box of tiles later that week.
10 février 2026
Réponse de Tilemall Pty Ltd
Hi Aaron,
Thank you for your review. We truly appreciate your support and hope to see you again on your next project.
Kind regards,
Paul
"I had a great experience here
"I had a great experience here. The service was fantastic from start to finish. The tile quality is top-notch, and I was impressed by the wide variety of colors and styles available. A special shout-out to the sales team—they were incredibly patient, answered all my questions, and helped me find exactly what I was looking for without any pressure. I will definitely be coming back for further.
6 février 2026
Réponse de Tilemall Pty Ltd
Hi Zheng,
Thank you for your review. We really appreciate your support and hope to see you again on your next project.
Kind regards,
Paul
Réponse de Tilemall Pty Ltd
Hi Veronica,
Thank you for leaving us a review. We truly appreciate your support and hope to see you again for your next project.
Kind regards,
Paul
Quick turnaround.
3 février 2026
Réponse de Tilemall Pty Ltd
Hi John,
Thank you so much for leaving us your feedback. Hope to see you on your next project.
Paul
Very friendly staff and informative
Very friendly staff and informative, showed us exactly what we were looking for. Thankyou
14 février 2026
Réponse de Tilemall Pty Ltd
Hi Robert,
Thank you for the 5-star review — we really appreciate your time and support. We look forward to assisting you on your next project.
Regards,
Paul
Cost effective quality products
Cost effective quality products. We absolutely love our tiles. The process was super easy. Delivery was timely. And tracking our items was accurate and reassuring.
6 janvier 2026
Réponse de Tilemall Pty Ltd
Hi Kylie,
Thank you so much for leaving us a review — we really appreciate it. We look forward to assisting you with your actual order soon.
Regards,
Paul
Réponse de Tilemall Pty Ltd
Hi Brett,
Thank you for your feedback!
We’re glad to hear the ordering process was smooth and that your delivery arrived as promised. We really appreciate your support and look forward to helping you again.
Best regards
Brook
Quick Processing
4 février 2026
Réponse de Tilemall Pty Ltd
Hi William,
Thank you for your feedback! We’re glad you were happy with our quick processing 😊
Kind regards
Brook
Tilemall was great to deal with
Tilemall was great to deal with. My quote was easy to understand, placing order was quick and easy. Order arrived early and was efficiently loaded up by the team for my builder.
My floor looks great , thankyou Paul & Tilemall for all your help.
29 janvier 2026
Réponse de Tilemall Pty Ltd
Hi Damien,
Thank you so much for your kind feedback, Damien!
We’re glad to hear everything went smoothly and that you’re happy with the final result.
We’ll be sure to pass your thanks on to Paul and the team. Enjoy your new floor, and we look forward to assisting you again in the future!
Best
Brook
A $200 shipping fee from Sydney to…
A $200 shipping fee from Sydney to Newcastle was an exceptionally high price to pay and the tiles finally reached Cardiff literally 6 minutes from the delivery address and after 6 dyas I spent an hour on the phone and online trying to speak to someone who could help. I was able to find someone and the tiles were delivered the next day. The process and cost were extremely disappointing.
21 janvier 2026
Réponse de Tilemall Pty Ltd
Hi David,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
Due to the nature of tile products, all deliveries are handled by third-party freight companies and transported on pallets, which can result in higher costs compared to standard courier services. The pricing is generally in line with pallet freight rates, even for Sydney and surrounding areas.
That said, we sincerely apologise for the delivery delay and the inconvenience it caused. This is not the level of service we aim to provide. We will continue to follow up closely with our freight partners to improve communication and delivery efficiency.
Thank you again for your feedback — it’s invaluable in helping us improve our service.
Kind regards
Brook
Réponse de Tilemall Pty Ltd
Hi Jo,
Thank you for your feedback! We’re glad you enjoyed our range of products 😊
Warm regards
Brook
Réponse de Tilemall Pty Ltd
Hi，
Thank you for your kind feedback! We’re glad you found the experience easy and efficient. We look forward to assisting you again. 😊
Kind regards
Brook
The easiest way to order grout
The easiest way to order grout, the colour was available as well!
Delivered to our door step .
13 janvier 2026
Réponse de Tilemall Pty Ltd
Hi Helen,
Thank you so much for your feedback!
We’re glad to hear the ordering process was easy and that the colour you needed was available. Happy it arrived right to your doorstep 😊
Kind regards
Brook
Very prompt response
27 janvier 2026
Réponse de Tilemall Pty Ltd
Hi Debbie,
Thank you for your kind words! We’re glad we could help 😊
Best regards
Brook
A few hiccups but still pleased!
I found your website a little frustrating because you still had all of the tiles out of stock in with the tiles that you have in stock so it took longer than expected to select the tiles. It would be much more user friendly if they were separated. In addition it took a little longer for the delivery of the tiles because you obviously had to get them in from another store. Also the delivery was just left in our driveway without any notification and we are always home. But overall we are very pleased with our choice of tile. Thank you
21 janvier 2026
Réponse de Tilemall Pty Ltd
Hi Andrea,
Thank you very much for taking the time to share your detailed feedback.
We understand your frustration regarding the out-of-stock tiles appearing alongside available ones. In some cases, while a particular colour may be sold out, other colours within the same range are still available, which is why they aren’t fully separated. That said, we really appreciate your suggestion and will certainly take it into consideration as we continue to improve the website experience.
Regarding delivery, we apologise for the longer lead time and for the delivery being left without notification. Your feedback has been noted and will be shared with our delivery partners to help improve this going forward.
We’re very pleased to hear that you’re happy with your tile choice overall, and thank you again for your understanding and valuable feedback.
Kind regards
Brook
Prompt
Ordered sample tiles over the Xmas period and there was no hold up in sending, delivery.
6 janvier 2026
Réponse de Tilemall Pty Ltd
Hi Suzi,
Thank you for your feedback!
We’re glad to hear your sample tiles were sent and delivered without any delays over the Christmas period. We really appreciate you taking the time to share your experience.
Best regards
Brook
Prompt reply and tile service
Very quick and easy..I would recommend the sample service
5 janvier 2026
Réponse de Tilemall Pty Ltd
Hi Barbara,
Thank you very much for your kind feedback!
We’re glad to hear the sample service was quick and easy, and we really appreciate the recommendation. If you need anything else, please don’t hesitate to reach out.
Kind regards
Brook
We purchased a Otti mirror cabinet and…
We purchased a Otti mirror cabinet and it was delivered fairly quickly to our regional location. We already had one from two years ago and although this was the same model, it looks the same but the timber backing of the mirror door was not splayed like the original meaning it is more difficult to open. Tilemall’s transaction was good.
11 décembre 2025
Réponse de Tilemall Pty Ltd
Hi Peter,
Thank you very much for your feedback and for your kind comments regarding the delivery speed to your regional location.
Please note that this product is supplied by a local supplier, and their range has been updated over time. As a result, there may be some differences compared to the same model purchased two years ago.
We apologise for any inconvenience this may have caused and appreciate your understanding. Thank you again for taking the time to share your experience.
Kind regards,
Brook
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