Great service, they had a record in store of the grout and grout colour I purchased 4 years previously, and had it in stock to take away.
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We had spent months visiting bathroom shops. We literally went into tiles and stone with little hope. Met Freya and within the week she bought everything together and created our dream bathroom. She d... Voir plus
Tiles and Stone Direct is far more than your average tiling store — the personal service is outstanding. The team really listens, offers thoughtful advice, and always does it with a smile. Manager Fre... Voir plus
I would highly recommend Tiles and Stone Direct. We were assisted by Freya W. who was absolutely brilliant. From start to finish we received amazing customer service, she helped us pick the tiles f... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Tiles and Stone Direct in Chelmsford, Essex are a tile shop providing a superior selection and quality of natural stone, ceramic and porcelain tiles. We provide unrivalled services to the retail, construction, architectural and design industries, serving both the domestic and international markets.
Coordonnées de contact
Unit 2, Springfield Industrial Estate, Cuton Hall Lane, CM2 6PB, Chelmsford, Royaume-Uni
- 01245461275
- info@tilesandstonedirect.co.uk
- tilesandstonedirect.co.uk
4,7
Excellent
331 avis
Demande des avis aux clients
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N'a pas répondu aux avis négatifs
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Always very helpful and knowledgeable
Always very helpful and knowledgeable. Happy to share ideas and make suggestions on whatever project I undertake. Reasonably priced too.
6 octobre 2024
Réponse de Tiles & Stone Direct
Dear Mark,
Thank you for your 5 Star Review.
Please email us pics when you have completed your tiling project.
Kind Regards
Sagren
Very Professional
A very helpful Tile Shop. Good stocks of adhesives and grouts at decent prices. Easy parking.
30 septembre 2024
Réponse de Tiles & Stone Direct
Dear Jonny,
Thank you for 5 Star Review.
It's great to receive a complementary review from someone in the tiling industry.
Kind Regards
Sagren
All the staff are very knowledgeable
All the staff are very knowledgeable, friendly and so helpful. They have a huge selection of beautiful tiles.
Freya is a star. Would highly recommend them
25 septembre 2024
Réponse de Tiles & Stone Direct
Dear Andrea,
Thank you for your kind words and 5 star review. I will pass on your, "Freya is a star" to Freya...
Great to see that our efforts are recognized by our customers.
Kind Regards
Sagren
Amazing helpful staff
25 septembre 2024
Réponse de Tiles & Stone Direct
Dear Jennette,
Thank you for your 5 star review and positive comments. I will pass it onto the team.
Kind Regards
Sagren
Great displays and choice at their…
Great displays and choice at their showroom, helpful staff and prompt delivery.used these guys three times now and always a great service from start to finish
24 septembre 2024
Réponse de Tiles & Stone Direct
Dear Ceramics on the Hop,
Thank you for your positive comments and review.
Ps: I like the name... "ceramics on the hop" certainly catchy.
Best Wishes
Sagren
A great selection and very helpful
A great selection and very helpful, knowledgeable staff who went the extra mile for us. Would highly recommend.
4 septembre 2024
Réponse de Tiles & Stone Direct
Dear Richard,
Thank you for your recommendation and 5 star review.
Kind Regards
Sagren
Very Pleased!
We ordered tiles for our kitchen and entrance area fully. We experienced excellent customer service from Freya and Liam who were very patient and gave us expert advice about choosing the right tiles. We are so happy with the result and will be ordering again for our bathrooms soon.
15 juillet 2024
Réponse de Tiles & Stone Direct
Dear Babs,
Great to hear that you had excellent service from the team.
We design and supply all bathroom products and can also arrange installation if required.
Kind Regards
Sagren
Two girls didn’t even look at me when I…
Two girls didn’t even look at me when I walked in only the Lad asked if I needed any help
30 août 2024
Réponse de Tiles & Stone Direct
Dear Richard,
I humbly apologise for the staff having missed you on your visit to our showroom. I have shared your comments with the team and we endeavour to correct this.
Please get in touch with me and I will aim to rectify your experience.
Kind Regards
Sagren
0780 337 4206
Excellent Service
The attention and service received from our first visit to receipt of the tiles has been excellent, Freya was extremely patient and helpful throughout.
2 août 2024
Réponse de Tiles & Stone Direct
Dear Stephen,
Thank you for your complementary review and singling out Freya for her excellent service.
Kind Regards
Sagren
Fantastic customer service
Fantastic customer service. Extensive range of tiles and very helpful and knowledgeable staff. The entire experience was stress free and enjoyable. I would highly recommend and will be returning in future for any other projects. Thank you.
22 juillet 2024
Réponse de Tiles & Stone Direct
Dear Dipa,
Thank you for your kind words, recommendation and review of your enjoyable shopping experience.
Kind Regards
Sagren
Helpful with ideas
Helpful with ideas - efficient ordering and supplying tiles required
28 juillet 2024
Réponse de Tiles & Stone Direct
Dear Lynn,
Thank you for your 5 star review.
Kind Regards
Sagren
I found my experience with this Company…
I found my experience with this Company unprofessional and just a shambles really.
27 juillet 2024
Réponse de Tiles & Stone Direct
Dear Carol,
I am sorry that we have not met your expectations.
I am aware that this is late (3 months). We have had a change of the management structure over the last 3 months. I will endeavour to correct our behaviour and errors.
Whilst I understand that time as elapsed, if there are any tiling projects that I can be assistance of going forward, please do contact me directly on 0780 337 4206 or 01245 461 275 and I will do my best to rectify our past performance.
Kind Regards
Sagren
Fantastic
As usual excellent service from T & S and Freya goes above and beyond to ensure the customer is satisfied I couldn’t rate them higher.
29 juin 2024
Réponse de Tiles & Stone Direct
Dear John,
Thank you for your review and 5 star service.
Kind Regards
Sagren
Always get great service with these…
Always get great service with these guys, very helpful and friendly.
2 juin 2024
Réponse de Tiles & Stone Direct
Dear Mr Dervish,
Thank you for your feedback and 5 Star Review. I will pass it on our team.
Kind Regards
Sagren Naidoo
Freya was very helpful sourcing some…
Freya was very helpful sourcing some tiles for me which I had picked but had become out of stock!
Kept me well informed about delivery too.
Great customer service!
22 mai 2024
Avis spontané
Réponse de Tiles & Stone Direct
Dear Ran Dhanda,
Thank you for review and I am glad Freya was able to maintain our excellent customer service.
Kind Regards
Sagren Naidoo
Excellent customer service
Excellent service from the staff and my items was taken to my vehicle using correct equipment.
Good customer service all round and definitely will return
23 mai 2024
Réponse de Tiles & Stone Direct
Dear L Johnson,
Thank you for your 5 Star Review. I am glad that we met your customer service expectations.
Kind Regards
Sagren Naidoo
Réponse de Tiles & Stone Direct
Dear Siseliah Kandiah,
We believe that customer service is key to our success.
As a local independent tile and bath showroom we know that this makes a difference where customers will spend. It is great to hear that we have met your expectations.
Kind Regards
Sagren Naidoo
Réponse de Tiles & Stone Direct
Dear Ray Rees,
Thank you for your feedback and 5 star review.
Kind Regards
Sagren Naidoo
Réponse de Tiles & Stone Direct
Dear Daniella,
Thank you for feedback and 5 Star Review. We certainly try our best.
Kind Regards
Sagren
Réponse de Tiles & Stone Direct
Dear Mark,
I am disappointed to read that we have not communicated with regards to your order/enquiry.
I would like to get the opportunity to improve on our poor communication and improve going forward.
I note that I have your contact details on recent orders with us. If it is ok, I will contact you to discuss.
Regards
Sagren Naidoo
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