tiney Avis 

276
•
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Starting my training as childminder with Tiney has been nothing short of exceptional. From the very first conversation , their team demonstrated a clear commitment to guide me throughout the whole... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Jo at Tiney Bears Tiney Home is the most fantastic childminder! Every day she goes above and beyond to create the most enriching experience for the children. Her home setting has an abundan... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We used our childminder from tiney for our autistic 4 year old. He was incredibly well looked after and loved every minute of it which is rare for him to find somewhere he enjoys so much and our child... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Anisa at Tiney Cubs Tiney Home Nursery made my very shy son feel very comfortable right away and he has been able to settle in well, I am able to drop him off without any worry and fully content as a... Voir plus

À propos de l'entreprise

  1. Service de garde d'enfants
  2. aussi dans
  3. Baby-sitter
  4. Fournisseur de services d'éducation et d'orientation professionnelle

À propos de tiney

Écrit par l'entreprise

Who are tiney?
At tiney our mission is to enable affordable childcare for parents, high quality early education for children and amazing careers for childminders.

We are the UK's largest registered childminder agency, responsible for quality assuring and working alongside our community of fully registered childminders.

There are now over 1500 tiney homes open or coming soon around the country, run by childminders from a wide range of backgrounds but all united by a mission to change children's lives. We are proud of our big, warm, vibrant professional community of early years educators; they are the heart of tiney.

Our Training Offer
tiney offers a fantastic supported training pathway to childminder registration and ongoing support to our registered childminders through our app, continuous CPD, events, community coaching programme, discounts and benefits and much more. To find out more about how to become a childminder visit tiney.co/childminders/new-to-childminding/

Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

276 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(276)

89 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

Not user freindly

Parents perspective - no option fot invoice , bank transfer or ability to us tax free childcsre moneys when joining tiney and cannot sign contrsct u til made this payment

Have asled tiney to provide but they claim they do not have a bank account which seems odd ? Obvisouly is a lie but worries me whatelse would they lie about jist to get your card details

In conversation with tiney uodste review based on outcome

My childminder contacted tiney and convinced them to waiver the fee - dates are difficult to get on the app , first invoice was qrong but they repsond quickly to the. Hildminder so i think is a good service for the childminder side

16 décembre 2025
Avis spontané
Logo de tiney

Réponse de tiney

Hi Georgia,

Thanks for your feedback!

I'm sorry to hear about your experience. I've spoken to the team to better understand what happened.

To pay for childcare, tiney childminders accept payments via invoices to their tiney wallet, and all of the government payment schemes you’ve mentioned are fully supported 💛

We do have an enrolment admin fee (covering the cost of onboarding your family to the tiney app and platform) that we can currently only accept card payments for. That's why in this case we waived the fee, as you mentioned to the team you didn't have a card and so couldn't pay in this way.

We use stripe (a global payments platform with the highest security) for safe and secure card transactions and do not store card details.

Based on your feedback, we will look into accepting payments for the guardian enrolment fee via bank transfer and other methods.

If you’d like to discuss this in more detail, please email community@tiney.co, and we’ll be happy to look into this further.

Noté 5 sur 5 étoiles

Tiney always go above and beyond

Tiney always go above and beyond to support me, my families and my business. I am truly grateful to them as I am able to continue with my passion and live my dream job. Tiney encourages independent growth and opportunities to rise to your full potential. I am proud to be an 'Outstanding in education' Tiney childminder.

9 décembre 2025
Avis spontané
Logo de tiney

Réponse de tiney

Thank you so much for sharing this Sherrella, it means a lot to us. We love seeing you thrive in your setting and we’re proud to support you as you grow your amazing tiney business. Keep shining! 🌟

Noté 5 sur 5 étoiles

Clean and welcoming environment

Clean and welcoming environment. Joy is such an amazing child minder.

5 décembre 2025
Avis spontané
Logo de tiney

Réponse de tiney

Thank you, Nelly! So lovely to hear this about Joy and her warm, welcoming environment 😊

Noté 5 sur 5 étoiles

Very informative training

Very informative training

3 décembre 2025
Avis spontané
Logo de tiney

Réponse de tiney

Thank you so much Onome, we’re really glad you found the training informative! 😊

Noté 1 sur 5 étoiles

Extremely disappointed with Taney's safeguarding, complaint handling, and overall professionalism.

Update to my review:

Two-critical questions remain unanswered.
1. Why was my son kept on the provider's register for weeks after the childcare arrangements had ended and after a safeguarding complaint had been filled? 2. Why was Early Years Funding claimed for weeks after arrangements had formally ended.

While I appreciate that an unannounced visit took place, the investigation response still did not address the detailed examples I provided. A single one-hour visit cannot realistically validate or invalidate weeks of documented concerns.

I hope Tiney will reflect on this feedback and consider strengthening both their safeguarding and transparency for parents. However, based on my experience, tiney is not an organisation I trust, and I would never place my child again with any of their providers.

My child attended a Tiney-registered setting, and we experienced a series of serious concerns relating to care, hygiene, communication, and emotional wellbeing. When I raised these concerns formally with Tiney, the investigation was extremely superficial. Despite detailed evidence and a very long list of issues, their “assessment” consisted of a single visit and a short conversation with the childminder - after which everything was declared “unsubstantiated”.

As a parent, this leaves me with absolutely no confidence that safeguarding issues are being taken seriously or investigated with the depth they require. It gave the strong impression that the priority was protecting the provider rather than protecting children.

Tiney refunded the fees I had paid, which quietly acknowledged the seriousness of the situation, but their written conclusion completely downplayed the concerns. The inconsistency between these two actions is deeply troubling.

Another major issue is the lack of proper oversight of provider records. Even after childcare arrangements ended, my child continued to be marked as “absent” on the childminder’s register. This raises obvious questions about record-keeping and potential misuse of funded hours.

In my experience, Tiney’s complaints process is not fit for purpose. It is bureaucratic, dismissive, and leaves parents with no meaningful support when concerns involve a provider registered under agency. Parents considering Tiney should be aware that if they ever need real safeguarding support or a thorough investigation, they may not receive it.

I would urge all parents to do extremely careful due diligence before trusting their childcare arrangements to Tiney. I expected a professional, child-focused agency; what I experienced felt more like a provider-protection service that a safeguarding body.

31 octobre 2025
Avis spontané
Logo de tiney

Réponse de tiney

Thank you for your feedback. I'm Viktoria, the COO of tiney. I’ve carried out a thorough investigation of all the points you raised with the teams involved.

Upon receiving your email, we conducted an unannounced visit to the childminder’s setting. This is our standard approach when concerns are raised, and it mirrors exactly what Ofsted or another regulator would do in the same situation.

As you know, Ofsted inspected tiney last year and praised our safeguarding and quality assurance: https://www.tiney.co/blog/tiney-receives-highest-ofsted-inspection-report-grading-again-in-our-2024/

Following the concerns you raised, two senior members of the tiney team (our Head of Safeguarding, who has 30+ years of early years experience and is a former childminder, and a member of the Safeguarding Team who is a social worker with 20 years’ experience) visited the childminder in question.

This was an unannounced visit, meaning we arrived at the childminder’s premises without notifying them beforehand. The childminder had no opportunity to prepare or influence our investigation.

We observed the childminder’s interactions with the children for approximately an hour, specifically focusing on the concerns you highlighted. We found that the childminder’s relationships with children, hygiene practices, communication with children and parents, and educational approach were all fully in line with our high standards and with EYFS regulation.

Following this visit, we replied to your complaint to confirm that the visit had taken place and that we did not find evidence supporting the concerns raised.

I reviewed that response, and you are right that it did not include a detailed overview of the specific findings. I can see how this may have come across as dismissive, and I apologise - this was not our intention. We should have shared those detailed findings, and I will work with the team to ensure we improve this going forward.

The fee was refunded by the childminder as a gesture of goodwill. Because the payment was made through Tax-Free Childcare, we processed the refund, but it was the childminder’s decision. We should have been clear that this does not imply any admission of fault by either the childminder or tiney.

You were also right to point out an error in record-keeping. The day after you alerted us, we corrected this in the system.

When a funded contract ends, we receive guidance from the local authority (either directly or through their communications with the childminder) to ensure any remaining funding is used correctly. We digitised attendance record-keeping in our app so our team and parents can quickly identify and review any inconsistencies.

Overall, we invest heavily in both our team and our technology to ensure every tiney childminder meets the highest standards. I’m sorry that your experience wasn’t positive, but I stand firm that our Safeguarding Team acted swiftly and comprehensively in response to the concerns you raised. We could have done better in our written communication with you, and in ensuring that the terminated enrolment was reflected immediately in the system, and I will make sure we learn from this and improve both areas.

Noté 5 sur 5 étoiles

We are happyy🥰

Im really happy with our childminder Blerina❤️
My son really loves her and he is really enjoying there, im glad we found her💕 she always let me know about everything 💕💕

20 novembre 2025
Avis spontané
Logo de tiney

Réponse de tiney

This makes us so happy Joana! 🥰
We’re so glad your little one loves being with Blerina.
Thank you for sharing this, it means a lot 💕

Noté 1 sur 5 étoiles

Do not trust Tiney! They put my child in danger

Do not trust! Tiney put my child in danger.

If I could give Tiney minus stars I would. The most awful experience, I will never ever use a Tiney childminder or any other childminder for matter.

They put my child on danger, by not ensuring the childminder was properly checked. There was a non DBS checked male that had access to the children, and there were other incidents that they failed to disclose.

Our childminder was suddenly suspended because our 'children were at risk and had to be collected immediately. They offered help with finding alternatives childcare, but when I asked for help, they ignored the request! And left us indefinitely with no childcare.

They took 2 months to undergo an investigation before filing a report.

This is a makeshift organisation that doesn't control the quality of care provided. Our child is now at a professional nursery and the difference in care and development is immeasurable.

Stay away from Tiney and Tiney childminders. Unfortunately, the childminder [Petite Nursery] has since got to set.themselves up independently, they should be struck off.

22 avril 2025
Avis spontané
Logo de tiney

Réponse de tiney

Hi there, the childminders were suspended as a precautionary measure while an investigation took place to ensure that children are kept safe at all times. Due to the safeguarding nature we cannot disclose further details about this particular matter, however all processes were followed in line with childminder agency legislation and tiney's internal policies and procedures. We always ensure that any relevant information is shared with other registering bodies for them to consider if an application to register a setting is made elsewhere.

Noté 5 sur 5 étoiles

My grandchild's child minder parveen…

My grandchild's child minder parveen arif is An absolute blessing! My grandson settled in so well and was comfortable it made me feel at ease especially when he had a smile on his little face when I said “say bye ms parveen and will see you again tomorrow “

17 novembre 2025
Avis spontané
Logo de tiney

Réponse de tiney

That’s such a lovely message Noor. We're so glad your grandson has settled so well and already loves his tiney childminder, Parveen. His little smile says everything! 🌟

Noté 5 sur 5 étoiles

My son feel at home

My son feels at home. At first i was so worried that he might not find it fun being away from me but my thinking was wrong. He so much love Nabeela Sodiq’s Nursery. Miss keep up with the good work. Thanks for caring for our worlds. 🙏❤️

5 novembre 2025
Avis spontané
Logo de tiney

Réponse de tiney

Omolara Grace it is so lovely to hear this 🌟 We're so glad your little one feels right at home and that Nabeela’s doing an amazing job creating such a warm, caring space 💛

Noté 5 sur 5 étoiles

Kids Island tiney home Inara Romanova

I couldn’t recommend my childminder Kids Island tiney home enough! My child absolutely loves spending time there. The ladies are incredibly caring, creative and always come up with new, engaging activities every day. The children are wonderfully looked after and get to experience so many fun and educational things in such a warm, friendly environment.

Everything is always spotless and perfectly adapted to the children’s needs. Thanks to them, it’s much easier for me to handle the moments of separation, knowing that my child is safe, happy and truly enjoying their time.

I also really appreciate the Tiney app- it keeps me updated with everything that’s happening throughout the day, so I always have all the information I need and feel connected to my child’s day.

I’m so grateful for the amazing care they provide- choosing this childminder was truly one of the best decisions I’ve ever made for my child.

29 mars 2025
Avis spontané
Logo de tiney

Réponse de tiney

Thank you so much for your lovely message, Aleksandra! 🥰 We’re so happy to hear how much you and your little one love your tiney home. It’s wonderful to know they feel safe, cared for and excited to learn and play each day 🌈💖

We’re also glad the tiney app helps you feel connected and reassured while they’re having fun 📱✨ This means such a lot and thank you for being a part of the tiney community.

Noté 5 sur 5 étoiles

Childminder is very warm and welcoming

Childminder is very warm and welcoming. My child was happy and did arts and crafts. There were also a lot of toys to play with. Highly recommend.

20 octobre 2025
Avis spontané
Logo de tiney

Réponse de tiney

Thank you so much for your lovely words, Maria! 🌟 We’re so happy to hear your little one had such a great time. It sounds like a fun and creative day 🎨🧸

Noté 5 sur 5 étoiles

Leona

My son started to leona’s tiney child minder last week She is amazing lady she doing well because my son settled there he playing well. He started new learning things so I am very happy now I don’t worry about my son now thank you so much
Loga

15 octobre 2025
Avis spontané
Logo de tiney

Réponse de tiney

Thank you so much for your lovely words, Loga 💛
We’re so happy to hear your son has settled in so well with Leona! It’s wonderful to know he’s happy, learning, and thriving in her tiney home.

Noté 5 sur 5 étoiles

Tiney provides excellent resources

Tiney provides excellent resources, training, and ongoing support, ensuring that childminders feel confident and well-supported in their roles. The communication is always prompt and helpful, and the sense of community within the network is a genuine strength.

11 octobre 2025
Avis spontané
Logo de tiney

Réponse de tiney

Thank you so much for your lovely feedback Abi! 💛 We’re so glad to hear you’re finding our resources, training, and support helpful. Building confidence and community is exactly what tiney is all about 🌟We are lucky to have you as part of the community too 🥰

Noté 5 sur 5 étoiles

Our childminder Amy is brilliant

Our childminder Amy is brilliant, caring supportive & approachable, we are so at ease letting our child go to her and never have any worries, she has truly been a life saver ! Thankyou so so much

10 octobre 2025
Avis spontané
Logo de tiney

Réponse de tiney

That’s such a lovely message Louise! 💕 We’re so happy to hear how much Amy’s care and support means to your family 🌟 It’s wonderful that you feel so at ease and confident leaving your little one with her 💛

Noté 5 sur 5 étoiles

Chelsi F

My son’s childminder Chelsi F is an absolute godsend! I had my doubts when I first applied but she set my mind at ease pretty quickly. Very professional, very friendly and amazing with the kids. Chelsi keeps me posted on the Tiney app as well as in person. Trips out, outdoor and indoor play. My child loves her and always comes home tired 😂. Would definitely recommend anyone to go with Chelsi.

3 septembre 2025
Avis spontané
Logo de tiney

Réponse de tiney

Thank you so much for sharing such lovely feedback Kelly! 🌟 It’s wonderful to hear how much trust and confidence you have in Chelsi and love that she keeps you updated through the tiney app 📲. Great to hear your little one is thriving and having the best time in her care 🥰💛

Noté 5 sur 5 étoiles

Anna has been a great childminder

Anna has been a great childminder. I have seen her taking good care of my child.

6 octobre 2025
Avis spontané
Logo de tiney

Réponse de tiney

That’s so lovely to hear Science! We’re glad to hear Anna’s been taking such great care of your little one 💛

Noté 5 sur 5 étoiles

What a great experience and opportunity…

What a great experience and opportunity to be part of this amazing community.

26 septembre 2025
Avis spontané
Logo de tiney

Réponse de tiney

Thank you so much for sharing this Ola 🌟 We are so happy to hear that you’ve had such a great experience and feel part of this wonderful community of childminders 💛

Noté 5 sur 5 étoiles

Tiney is very good place too live your…

Tiney is very good place too live your kids they enjoy be very independent learn they are save love it my son go there him feel happy.

10 septembre 2025
Avis spontané
Logo de tiney

Réponse de tiney

Thank you so much for your lovely feedback 🌟 We’re so glad to hear that your son feels happy and is learning lots with his childminder Sumalia, that means the world! 💛

Noté 4 sur 5 étoiles

Aderonke Abiodun is a very nice and…

Aderonke Abiodun is a very nice and patient lady… she cares for my son Great in such a way that makes me comfortable

18 septembre 2025
Avis spontané
Logo de tiney

Réponse de tiney

Thank you so much for your lovely feedback! 🌟 We’re so glad to hear how comfortable and supported you feel with Aderonke’s care 💕😊

Noté 5 sur 5 étoiles

Thank you tiney

I would like to say thank you so much tiney for help and support during my journey of becoming a registered child minder.

19 septembre 2025
Avis spontané
Logo de tiney

Réponse de tiney

Thank you so much, Sana! 🌟 We’re delighted to have supported you on your journey to becoming a registered childminder, we’re so proud of you 👏💖😊

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus