Ting Mobile (by DISH Wireless) Avis 

I recently went overseas and told TING I was going and that I wouldn't be using anything but wifi to communicate. When I got home, you can imagine my surprised when I was charged over $100 for mobile data, which I had turned off. When I called I asked what had happened and if I somehow turned data back on why couldn't I download my texts with wifi. They could provide no explanation and once, even hung up on me. I ported my number out to Mint (and couldn't find a way to stop my account otherwise) and again was surprised to be charged for a full month's service despite my leaving their coverage half way through the month. No satisfaction at all from the Customer Service.

Absolutely horrible company! Their website has Boost Mobile phone number on it and not any phone number that is their actual customer service. My partner is literally saying "this is the biggest nightmare" trying to even figure out how to contact them to change service to a new phone.

We used to love Ting for it’s excellent customer service. The last three times we called for help all three associates were clueless. The first was rude, the second barely spoke english, and the third was just useless.

Pros: we’ve been with them for over 10 years. The cellphone plan has been a good price for us.

Cons: they cut our service off without an email or any notice only three days after payment did not go through. They do not send reminders when the card on autopay is going to expire. They do not send a bill prior to withdrawing the amount owed.

Was sold a locked phone. Service has become unusable at times. Need to restart to receive SMS

A Cautionary Tale: The Pitfalls of Choosing Ting Mobile
In an era where customer experience is paramount, Ting Mobile stands out not for its innovative services but for its glaring inadequacies. A multitude of customer grievances highlights a catastrophic failure rooted in poor management and ineffective offshore support that leaves users feeling abandoned and frustrated.

A Leadership Lacking Vision
At the helm of Ting Mobile, leadership seems misguided, failing to prioritize the fundamental necessities of their clients. Reports indicate that this disconnect trickles down to the frontlines, resulting in a company that appears indifferent to customer satisfaction. One dissatisfied customer declared, “It feels like the executives at Ting don’t care about us—only about profits. They’ve stripped away any semblance of quality service.” This lack of vision creates an environment where customer concerns are trivialized, ultimately leading to a detrimental user experience.

Offshore Customer Support: A Recipe for Disappointment
Ting Mobile’s reliance on third-party offshore customer service has been particularly disastrous. Numerous reviews paint a picture of incompetent support staff who lack the expertise to resolve users' issues effectively. A troubling account shared by a frustrated user stated, “Getting help feels like an exercise in futility. The agents are often unresponsive and don’t understand the problems. It’s as if I am communicating with a brick wall.” Such experiences diminish trust in the support system intended to assist clients during crucial times.

Coverage and Connectivity: A Subscriber's Nightmare
Adding insult to injury, the actual service coverage provided by Ting Mobile is shockingly inadequate, often leaving users with dropped calls and sparse connectivity. A user lamented, “I switched to Ting hoping for a deal, but now I can’t even make a phone call in my own home. It’s infuriating!” This is a prime example of how prioritizing cost over quality can lead consumers into a frustrating maze of disappointment.

The Shocking Complexity of Billing
Furthermore, the billing system employed by Ting is nothing short of a convoluted nightmare. A user who recently encountered unexpected charges stated, “I signed up for a simple plan and ended up paying double because of confusing data charges. I feel betrayed and misled.” Such unpredictable billing practices are evidence of a company that fails to respect its customers, leaving them vulnerable to unwarranted charges that only serve to deepen their frustrations.

A Dire Warning for Consumers
Choosing Ting Mobile is fraught with peril, and the experiences of countless customers should serve as a stark warning: look elsewhere. The risks of enduring subpar service, ineffective customer support, and unpredictable billing can quickly outweigh any potential savings. Consumers would be wise to seek a validated provider—one that prioritizes quality, customer care, and reliability over mere profit margins amidst a sea of dissatisfaction.

In conclusion, Ting Mobile's leadership and reliance on inadequate offshore service have created a toxic environment for customers. It’s not merely a matter of poor service; it’s a total disregard for consumer needs and experiences. Anyone considering Ting Mobile should proceed with extreme caution, as the consequences of this choice could be severely detrimental to your mobile experience. Look for a provider that genuinely values its customers, or risk facing the deplorable service that is all too common with Ting Mobile.

Complete bs. Worst company on planet full of idiotic staffs

I would give them less than 0 stars if I could. We had generally positive experiences with Ting until recently (until they got bought out?). However, in the last 2 months we have had nothing but problems:
-my husband bought a new phone from their site, and paid for rush shipping. They did not ship for two weeks, and when he called to ask why, they just kept repeating “it shows here your phone will ship on (date).” No explanation or apology and no refund of the additional shipping cost.
-My son bought a new iPhone from Apple, which only takes eSIM. According to Ting’s website they recently began doing eSIM. We attempt to install the eSIM that THEY PROVIDED, and it wouldn’t work. I called Ting and they told me they don’t do eSIM and that I must be looking at the wrong website.
-due to these issues we decided to swap carriers. Received SIM cards from the new carrier and try to install a card into my husband’s recently purchased phone. It won’t work—so I call the new carrier. A very nice representative spent 90 minutes with me attempting to get it to work. We finally conferenced called Ting. The ting rep insisted the phone is unlocked. I go into Settings and the phone is locked to DISH. The Ting rep then said “oh…. We will submit an unlock request and it will take THREE DAYS.”

So basically, they have no idea what they are doing, the representatives have a script they follow and will not deviate from it/can’t answer anything, and though ting allegedly sells unlocked phones, they actually sell phones that are locked (whether the reps know this, I am not sure).

Just get Mint mobile, they are wonderful!

A little background first. I have a Samsung 7 and it works great. I have had no issues with this phone OR Ting in the past. I have been a Ting customer for years and loved it. No issues at all. Then they informed me they were upgrading to 5g and sent me the "X3" sim. The first thing I did was check to see if the new sim was compatible with my old phone and it is. As soon as I inserted the new sim it would not see the sim! I called Ting and tried everything. They decided to send a 2nd sim. That took about 4 days to rcv the new sim even though they said it would take 2-3 business days. I had my hopes up with the 2nd sim. It connected to the Boost Network. The next day I went to work and got no network connection. All it would let me do is make emergency calls from my workplace. It was the same at restaurants nearby. No network. I contacted them again. Went thru all the motions again; remove and install sim; reset the network to default; set the APN to dish.com. Nothing worked. It seemed to work only near a strong signal. It worked at my home but not at my workplace where it has worked flawlessly for years. I called them again and they sent another sim. Same issue. When I called them again the only explanation they could give is that my phone is too old even though its a compatible phone. The problem I believe is that Ting was sold to Dish and they use Boost network which is horrible. I had no issues when Ting was using T-Mobile. So now I am forced to live with the horrible connection, or buy a new phone and try the current sim or just try another company. I am really disappointed with Ting now. I really don't want to spend hundreds of dollars to accommodate the sim to get a network connection at my workplace. My S7 works great. Why force me to get a new phone to get a good network connection?? Thats crazy!!

I have been with Ting for over 9 years. Their customer service used to be great, but since the merger, it went downhill fast. The new SIM card routine in December 2024 was the final straw. After 3 weeks of my wife's phone not being able to make calls and numerous (5+) calls to customer service (with some calls over an hour long), I got nowhere. The Reps just read off a script and if your problem is not listed, there is no one they will "bump" you up to. Very frustrating!!!

My credit card was charged double in October 2024. The bill showed the correct amount. My credit card was deducted for double the amount. I disputed the charge with my credit card company for the overage amount. Ting asked me to pay a $15 fee because I disputed the overage amount with the CC company. Please stay away from this company. Something has changed in the last several months. The customer service isn't what it used to be.
Charge 10/18/24 $96.31
Chargeback CC Company 10/18/24 -$48.13
Charge 11/09/24 $65.12 (monthly charge + $15 chargeback fee)
Requested Ting account closed by chat
Refund from Ting 11/09/24 -$48.13
Charge 11/18/24 $48.18
Charge 12/26/24 $48.18
Requested Ting account closed again 12/26/24 by chat

Day 19 and my phone still does not work. My phone will no longer send or receive MMS messages since I installed the new 5G SIM Ting, sent me. They sent me a second new 5G SIM and it still won't work. I have tested the second SIM in 3 phones. It won't work in any of them. I have talked to, chatted with, and sent service requests to at least 13 service representatives. They have "created a ticket" for the tech team twice. When I call to check on the progress of the ticket they say there is no record of it. I foolishly wasted another 48 hours waiting for them to help me. I have a phone that has not worked properly for almost 3 weeks. I am unable to get any useful help. I have gone through all of the troubleshooting on Ting's web site, chat feature, and been on the customer service line multiple times. On one phone call I was transferred to T-mobile Business, and then to Boost Mobile. One of the customer representatives thanked me for being a loyal customer for more than 100 months. After being a loyal customer with 5 lines for that long, they now don't seem to care that my phone works properly.
If you are considering of choosing Ting, be warned they are willing to go to great lengths to NOT get your problem solved.
It appears I am paying for a phone/SIM that does not work and Ting refuses to solve the problem.

Called for 3 days no answer after long wait time. Waited on hold for 54 min for their lousy customer service hang up on me. Never use ting

After many years of having service for Ting we decided to change carriers because their service got WORSE when they were bought out by a bigger company. After moving my service they STILL CHARGED another month of service even though I provided confirmation that the service changed at least one month earlier. Typically, they claimed something about the "user agreement."

AVOID Ting altogether!! Bad phone service and bad customer service.

Sent a new sim card to the wrong address twice. Customer service said they'd send again to current address, but nothing happened for 10 days. Contacted them again, and they said they'd send to the current addres (and did) but left out part of the address. I am abroad and get the mail forwarded, so probably will not receive the SIM before the cut off date.

I used Ting for years after I left the US, it was a great service worth paying for to keep the number ready to go on return trips - until they told me they were sending a replacement SIM to my old address. I told customer service I have moved, they sent the SIM card anyway. It took two more attempts to cancel the account and they don't seem to be responding at all to emails. Really disappointing.

I can’t even access my own account even if I contact customer service. This has happened twice to me because of their antiquated methods!!! I lost my phone in Mexico and they needed the phones ID information to retrieve my login - since it was lost I couldn’t provide it. So I bought a new phone and signed up for a different company. It’s like Ting never consider their customers might lose their phone????? So now, my mother is still on the account because she’s the only was who still has a physical SIM card (ting doesn’t do digital sim) and once again I can’t access my own account with out my mothers phone ID information. She doesn’t live with me and there is no way I’m going to explain to a 72 year old woman over the phone how to retrieve it. COME ON TING!!!! there are modern ways to give me access to my account!!!!! Well, the next time I see my mom in person you better believe I’m grabbing that info and canceling my 12+ year account. Way to go Ting on be a first class dummy. Rule #1 - do not block entry customer entry into your product!!!!!

DO NOT GET THIS SERVICE. I had it for years and they recently made some changes that have made this service very unappealing. You will not be able to get any help, not ever. They are outsourced now. They will overcharge you and there is no one to help. I've cancelled but am still being charged. Still trying to get help.... still trying....

Service is lightning fast! Sometimes faster than my video card! Support is NON-existent!
I needed to pay my bill, with a new debit card and after an hour and a half on hold, I just gave up!
Not only is the wait time a lifetime, but the hold music is absolutely insufferable!

Outstanding service, picked up calls quickly. Polite and easy to understand representatives. Very inexpensive and good reception. They always handle any concern I have had efficiently and most importantly I do not feel pressured to buy services, etc.. like I have with T-mobile or Verizon. My experience with Ting mobile extends back more than two years.