I approached a few different installers regarding solar at my home and was left more confused than when i started! I sat on a video call with an advisor called Matt who really put me at ease and exp... Voir plus
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I approached a few different installers regarding solar at my home and was left more confused than when i started! I sat on a video call with an advisor called Matt who really put me at ease and exp... Voir plus
L'entreprise a répondu
We already had a solar panel installation which we inherited from a house purchase. But we didn't have a storage battery! I contacted Titan and a storage battery was fitted within a week of pl... Voir plus
Installation seemed to go ok but my first quarter electricity bill after I got an electric car showed by consumption had gone from zero to 150kWh per month. Looks like they’ve sequenced things incorre... Voir plus
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I've had my solar installed by Titan and it's going great. The installer peoples were nice and friendly and the various people I spoke to in the office were very helpful!! I wanted to wait until I sa... Voir plus
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Titan Energy brings together two specialist companies. Titan Energy Systems manages customer contracts and project coordination; Titan Energy Installations Ltd, incorporated on 11 January 2024, carries out the installations. Our leadership team brings 25 years of combined leadership experience. After UK Solar Experts entered administration, Titan acquired its order book and assets to help affected customers continue their projects. We honoured their original prices and deposits already paid, and their IBG protection remains in place.
Hollan House, Hatters Farm, Stott Lane, M24 6XL, Middleton, Greater Mancheser, Royaume-Uni
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The installation date started steady materials were delivered and the team arrived Max first and Kal got themselves organised and straight into the job Steve arrived later checking everything went well and linked the wifi and system ready to show me how to use and work with the system isolation gateway and to confirm I was happy with the job

Réponse de Titan Energy Systems
Titan energy installed our solar system, I want to let everyone know what a fabulous company this is, the customer service is brilliant and the communication is spot on. They really do go above and beyond to assist you, sort things out any issues they are only too happy to help. Lovely professional staff. 100% fantastic company well recommended. X

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The products are robust and the installation went well.
However there was a problem following the energy supply crises. I was guided through this difficulty by Titan and especially the expertise and patience of the very excellent Admin Assistant Leighton Devlin.
This process covered several weeks and is not related to a date of experience

Réponse de Titan Energy Systems
Couldn’t have wished for a better more professional experience . The whole consultation and installation was completed in less than a week. From initial enquiry right up to certification the whole team have been absolutely on the ball with support and friendly advice where necessary. Steve the Ops manager was particularly helpful in tweaking my plans to get the installation to look right and be as efficient as possible. The scaffolders were here to erect within a couple of days and then back again at seven p.m. to get it removed on time. (Unheard of for scaffolders, they can leave stuff up for weeks! :) Materials were on site the morning of the installation and 2 guys did the whole installation in a day! Panels, inverter, batteries the lot. Shout out to Arnold and his mate on the roof for that one. Would whole heartedly recommend this team to anyone considering solar.
My advice to anyone thinking of going down the solar route is , do your research and get a good idea of what you (think) you need. Then discuss options on the site visit with an experienced professional who can see the job and advise accordingly. Be aware that if you go (as I did) over a certain size (3.68kw) for the inverter there will be a delay in obtaining the necessary G99 certification which can be up to 8weeks. ( My mcs and g99 came under that at six weeks in total, all taken care of by the support team) and now waiting up to an additional four for the mPan from the grid) so build that into your plans.
Effectiveness? Mine is a six kilowatt hybrid with battery storage (6kw so far) and I’ve been totally self sufficient since the day of the installation. Bear in mind the weather is remarkable and we’ve had 6 weeks of sun. But my last dual fuel energy bill was £29.50. Admittedly it’s summer so we’ve used very little in the way of gas , but I’ve got two hot water cylinders which heat on timers every day plus all the standbys, kettle, fans, tv ‘s etc . The batteries are the absolute game changer. If you can afford it they are a must. I kept delaying, for some years, installing solar panels because of the expense, the look, and the effectiveness of the technology. The relatively low cost of effective storage has made all this redundant and the freedom to be able to put the washer or the tumble drier on without glancing at the red bit on the smart meter at any time of the day (or night) is strangely liberating and almost joyfull .
So, my recommendation is do it, you won’t regret it. It’s a big decision and you do hear horror stories about people landing in a bureaucratic mess with certificates and safety issues, poor quality workmanship,companies going bust etc.
Obviously I can’t make comparisons with other companies but judging by my own experience I can recommend Titan Energy for a total stress free experience. They deliver on the promise. Can’t say fairer than that.

Réponse de Titan Energy Systems
This is my second business transaction with this company. That, in itself, says how much I value their products and service.
The products I have purchased and has installed have been of superior quality and the installation team(s) have been fast, professional and extremely courteous.
The sales team have also been very supportive and my thanks to Bethany, Dale, Matt and Leighton to mention a few. Thank you very much for your product and support and I will recommend your team at every opportunity

Réponse de Titan Energy Systems
Titan was quick to install, very informative and helpful , the initial quote was thorough and every point explained, I am very happy with my battery installation, thank you Stephen

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Very friendly staff, explained the whole process clearly

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I am very happy with my system of 12 panels and a 11kw battery. Their customer service was excellent with regular contact on the phone, appointments to survey and the date to fit the system, everything took place on agreed dates. The fitters were very professional and friendly and left everything tidy and the system working well. I recommend Titan as an excellent company to do business with.

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The team did an amazing job explaining everything step by step everything done in one week

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We used Titan for our solar install recently. Steve came and surveyed our property in person. I liked this as most others just wanted to perform a desktop audit. The staff were knowledgeable and answered all of our questions reassuringly. The tradespeople who installed were efficient, respectful of our property and left the house and garden as they found it. If we ever moved house we'd be sure to use Titan again. Many thanks

Réponse de Titan Energy Systems
The team from Titan were very professional right from the 1st contact through to completion of the installation. When an issue was found from taking down the chimneys they ensured this rectified before the panel install, including replacing defective velux window which was found to be leaking.
Matt explained the system very well initially and Steve invaluable through the site survey to optimise the set up.The fitting team were fast and efficient to complete the works.
Can thoroughly recommend using Titan Energy for your solar install.

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Had solar panels installed earlier today, the guys were very friendly, helpful and respectful. I have never had any issues getting in touch with the admin staff either who were always available to explain if things were unclear.

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The team arrived when booked and were polite, courteous, and left everything tidy. The installation was everything that had been agreed and all working perfectly. I would recommend Titan to anyone that is thinking of having solar work done in or on their premises.

Réponse de Titan Energy Systems
An excellent experience all round from initial survey to installation and completion of our Solar system Titan were most friendly and easy to talk to kept in touch making sure we were happy with installation their installers were most courteous and tidy would certainly recommend TiTan Energy Systems .G Howie

Réponse de Titan Energy Systems
Great friendly service product work's great saving myself a fortune only down side was the installers left quite a bit of rubbish which I had to dispose of myself but will stick with my 5 Star review

Réponse de Titan Energy Systems
A follow-up to my initial review: I’ve always believed you learn the most about a business when things don’t go smoothly, and Titan really proved themselves in a positive way. After some initial frustration, we were supported by Dylan, Leighton, and Ben, who ultimately delivered a 5-star service through to completion.
As you might expect with the installation of a large number of batteries, we experienced a few teething issues. I won’t go into all the details, but there was quite a bit of communication back and forth with the team.
Ben was extremely knowledgeable and helpful on the technical side, ensuring everything was eventually working as it should.
Leighton initially, and then Dylan afterwards, were both incredibly supportive in helping us understand the issues and working through solutions. They were consistently positive, approachable, and clearly cared about getting things right.
Together, we reached a great outcome, and I would highly recommend them all.
I’d particularly like to highlight Dylan, who truly went above and beyond. The level of customer service he provided is the best I’ve experienced from any company in a very long time.
Thank you

Réponse de Titan Energy Systems
The initial sales pitch and installation were handled well. But my solar panels failed within 4 weeks after installation and Titan’s customer service/after-care was non-existent.
They did not answer their phones or respond to emails. When making contact, they were dismissive and showed no particular urgency.
After a catalogue of missed appointments, unanswered calls and emails, they finally sent a qualified installer 6 weeks later that identified a faulty part and this was fixed in about 10 minutes. Why it took 6 weeks to respond has still not been adressed.
I have made a complaint to the company and as of today (5 weeks later) this has not been responded to or even acknowledged.
HIES has also inspected and apart from the main installation problem, they have also identified some other minor issues.
Its a shame that Titan could not match their initial enthusiasm to sell their product with any decent after care (which was sold as a feature during the sales pitch).
So I do not recommend this company and you should avoid.

Réponse de Titan Energy Systems
Steve managed the project brilliantly. Many thanks Steve you're clearly a great asset to the company. Also, Steve... your assessment of our requirements your recommended upgrade has been invaluable. We're looking at payback in less than 7 years.

Réponse de Titan Energy Systems
Titan kept to the schedule for my solar installation and the equipment is working well and appears to be of good quality. The staff were pleasant and explained the equipment operation and App for monitoring the system. As the walls of my house are white I would have preferred the cable conduit to be white rather than the black used on my system. However, I can overcome this minor niggle by painting the conduit white.

Réponse de Titan Energy Systems
Very nice people to deal with, upfront advice and guidance throughout the whole procedure and excellent value for money. I would recommend them everytime.

Réponse de Titan Energy Systems
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