I approached a few different installers regarding solar at my home and was left more confused than when i started! I sat on a video call with an advisor called Matt who really put me at ease and exp... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
I approached a few different installers regarding solar at my home and was left more confused than when i started! I sat on a video call with an advisor called Matt who really put me at ease and exp... Voir plus
L'entreprise a répondu
We already had a solar panel installation which we inherited from a house purchase. But we didn't have a storage battery! I contacted Titan and a storage battery was fitted within a week of pl... Voir plus
Installation seemed to go ok but my first quarter electricity bill after I got an electric car showed by consumption had gone from zero to 150kWh per month. Looks like they’ve sequenced things incorre... Voir plus
L'entreprise a répondu
I've had my solar installed by Titan and it's going great. The installer peoples were nice and friendly and the various people I spoke to in the office were very helpful!! I wanted to wait until I sa... Voir plus
L'entreprise a répondu
Titan Energy brings together two specialist companies. Titan Energy Systems manages customer contracts and project coordination; Titan Energy Installations Ltd, incorporated on 11 January 2024, carries out the installations. Our leadership team brings 25 years of combined leadership experience. After UK Solar Experts entered administration, Titan acquired its order book and assets to help affected customers continue their projects. We honoured their original prices and deposits already paid, and their IBG protection remains in place.
Hollan House, Hatters Farm, Stott Lane, M24 6XL, Middleton, Greater Mancheser, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I was recommened to Titan by a work colleague who had recently purchased panels.
I last thought about solar many mnay years ago but never bothered. But thought, why not give it another try.
Got in touch and first spoke to Matt.
He was very friendly, and great to talk to. He give us a complete run-down on all the details, numbers and what is involved.
The numbers looked too good to be true.
But we trusted and believed him, and ordered our solar panel set up with a battery.
From then we had contact with many of the Titan staff, sorry if I miss someone. All were equally as freindly and knowledgeable..
Bethany
Olivia
Dylan
We had the survey and a heat pump was suggested.
Another chat with Matt and, well...we bought that as well :-)
The process was very smooth with good communication, from surveyors, scafolders, equipment delivery, and finally the fitters themselves.
Everyone was very friendly and helpful.
The fitting was done in a day and after which we were given a full demo of the app and equipment.
Everywhere was left tidy too.
Can't wait to change to a tarrif that pays ME, only the second day and already I have exported 10kwh to the grid for FREE, at the time of wrting this 5.6kw is leaving!
But, more importantly, I can already see my reliance on the grid has drastically dropped. Only the standing charge and a couple of watts here and there.
Yes it is a large outlay, but I calculated that we were effectively paying 10 years worth of energy up front, at todays prices. If you consider increases in costs in the future, and add to that the revenue from sold units to the grid and payback will be much sooner.
Thank you Titan for everything...
Mike & Liz

Réponse de Titan Energy Systems
Fast efficient survey and quote process. Fitting the whole 12 panel system, converter and battery including bird protection took just over 4 hours. The fitters were first class and very professional, helped me install the solar app and took me through its use.
Cleaned up after themselves and left the house and exterior area in an immaculate condition. Would definately recommend Titan. The who system is working like a dream and now looking forward to the system paying for itself.

Réponse de Titan Energy Systems
From the initial phone call to switch on of the installed system took less than 2 weeks.
System was installed in a day !!!!
All working and watching the app, as it shows how much energy is generated, is better than watching YouTube !
No hitches whatsoever and a very reasonable price for the large system I had installed.
19 panels, 7.5kw inverter, 2 x 12kw batteries and a gateway switch.
Thanks to Matt, Olivia, Dylan and Bethany, it’s been a pleasure to do business with you.
Next stop….. Heat pump !

Réponse de Titan Energy Systems
I have been very impressed with Titan Energy's installation, from enquiry to survey was less than a week with installation in less than 2 weeks for the panels, batteries and EV charger. What I particularly liked about Titan is the clarity of their costs for every part of the install. The Ops staff who make all this happen have been excellent, keeping me informed at every stage with telephone calls and text messages, nothing has been too much trouble and I must have spoken to all of them. Thankyou, Bethany, Dylan, Lucy and Jacqueline.
The installers were efficient and considerate. I was advised that I needed some pointing carried out on the roof and they contacted the Ops Staff to request a delay in the removal of the scaffold. All told a positive experience. Thank you.

Réponse de Titan Energy Systems
Avoid at all costs. I signed up and never got any work done. 7 months of chasing and trying to get them to carry out the work have left me trying to get the deposit returned through my bank
It’s the same website same numbers and staff. But claiming it’s a different person that has stolen your money and not supplied or carried out any work. As a professional trade man it’s companies like you that make the industry impossible for the honest people

Réponse de Titan Energy Systems
Pushy sales after a meeting of 1:30 hours given 10 minutes to make my mind up, prices are to change in 2 days. did not provide up to date accreditation or provide liability insurance. After 2 days and repeated phone calls and messages nothing was provided. Red flag for me. Dale who proclaimed to be the company boss… not sure as Lucy is the CEO (apparently.) Paid a deposit and that was returned a few day after making my decision to stop the purchase. Within my 14 days consumer rights. After cancelling the order the scaffolding company turned up the next day. Dale I found very rude after I cancelled my order by sarcastically ending our call by saying to me have a good life and put the phone down on me. I would stay clear lots of red flags.

Réponse de Titan Energy Systems
The installers were professional and efficient and caused no problems despite arriving around tea time. We had a few teething troubles with firmware and a sensor connection immediately after installation but within a few days everything was up and running. On a sunny day I'm effectively 'off grid', and even on the first moderately dull one the battery had sufficient power to get me through. Obviously i can't comment on winter performance yet.

Réponse de Titan Energy Systems
From the initial consultations till the install and completion Titan Energy were completely professional and kept to all time schedules.
Matt in sales and the rest of the team are excellent and are very helpful in ensuring they provide the best advice suited to your needs.
Thanks for an excellent service.
Bharat & Naina

Réponse de Titan Energy Systems
Very quick to get an install date. Quality of the install was excellent. MCS and DNO certification all sorted.

Réponse de Titan Energy Systems
7Had my solar panels and battery and invertor fitted last September all had been good until the invertor went offline 4 weeks ago. They then became very hard to get hold off when I did they just sent me all the how to videos which I have done several times. They genuinely don't want to help from what I'm gathering they installed cheaper wifi boosters instead of fitting a wired connection to the invertor. Instead of coming out to rectify this fault a quick wired connection. They have just sent me the details of the insurance company but nothing is broken apart from the fact that they didn't do the install correctly. They will gladly take your money but when it comes to any problems good luck They suddenly are always on the other line or are out to lunch. Just to be clear I was not sent a wifi booster or was I offered a wired connection. The fact that you have changed names should not stop your liability this should of been a wired connection from the start. And yes your ops have said they will try and help but no actual help ever came.

Réponse de Titan Energy Systems
Planned installation date saw high winds and we fully expected the installation team to give up and go home. They waited for the winds to drop and worked till 7pm to get the job done - thank you.
So far so good with everything working as suggested. Just waiting on MCS certificate to take full advantage of solar panel plus battery system. Back office support has been very positive so far too.

Réponse de Titan Energy Systems
Very polite, and they knew what they doing are and Very professional. Everything on time, installers new jolly 😊 people and a clean professional job done ✔️ 👌, would recommend Titan Energy, I have done already

Réponse de Titan Energy Systems
Paid the deposit to secure a certain price,didnt want to go further with the purchase in the end.
Tried 3 days to get in contact with someone to find out how and when I will get my deposit back.
It's been almost a week and all I've got is will get in contact with our accounts people to get your deposit back.
Still waiting...

Réponse de Titan Energy Systems
⁷Whilst the technical review was good, the sale was misrepresented as they say you get a full refund of your deposit, when you don't.
I was told despite the roof survey I would still get my full deposit back on a recorded call, which is the only reason we went ahead, under the guise of nothing to lose. At no point were we advised there was a charge for the roof survey. Only when I asked for the refund and queried why it wasn't the full amount did Bethany advise why, and only by email and thats the first we heard about it! on 19th March. After the event which is not acceptable! Very poor Customer service.

Réponse de Titan Energy Systems
If someone had said to me before I connected with Titan that they would be this thorough, accommodating, and professional whilst being so supportive and patient when dealing all my questions and doubts, I would have said it was a joke or a scam thinking "nothing can be that good". But, my experience was all those things, and more. To get the whole system (27 solar panels, 2 inverters, 6 batteries) all installed and working in one day, well, it is incredible!
A new ASHP is being installed in a couple of weeks.
I'll report back after the ASHP for the final few words. I imagine they will say the same sort of thing.
Titan have done virtually everything, I am honestly amazed!

Réponse de Titan Energy Systems
From the first telephone call to the final handshake of the installers this company has been totally professional. I have worked in a senior position in the Building industry and I can honestly say this company can be trusted with advice, pricing and workmanship.

Réponse de Titan Energy Systems
Excellent company only one complain i have got is the way they set up the app on the fox app there is a new up date I have try and try to down load it but no joy plus I actually think my app has not been set up correctly has the Soc cant altered them at all

Réponse de Titan Energy Systems
We had our solar panels by this company but was contractored out to a smaller company who did the work now we have pigeons nesting because they didn't put the netting all the way around. This small company as now gone bust & the company we payed expect us to come out to sort it. Discussing
Wouldn't recommend you to no one

Réponse de Titan Energy Systems
Amazing! I phoned Titan, and within 4 days, they had fitted an extra battery to my solar panel installation. First, a lorry arrived with the heavy battery on a pallet, and then the two-man team turned up and quickly fitted and tested the battery. Amazing as I live down in Devon a great many miles from Titan's headquarters.

Réponse de Titan Energy Systems
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.