I approached a few different installers regarding solar at my home and was left more confused than when i started! I sat on a video call with an advisor called Matt who really put me at ease and exp... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
I approached a few different installers regarding solar at my home and was left more confused than when i started! I sat on a video call with an advisor called Matt who really put me at ease and exp... Voir plus
L'entreprise a répondu
We already had a solar panel installation which we inherited from a house purchase. But we didn't have a storage battery! I contacted Titan and a storage battery was fitted within a week of pl... Voir plus
Installation seemed to go ok but my first quarter electricity bill after I got an electric car showed by consumption had gone from zero to 150kWh per month. Looks like they’ve sequenced things incorre... Voir plus
L'entreprise a répondu
I've had my solar installed by Titan and it's going great. The installer peoples were nice and friendly and the various people I spoke to in the office were very helpful!! I wanted to wait until I sa... Voir plus
L'entreprise a répondu
Titan Energy brings together two specialist companies. Titan Energy Systems manages customer contracts and project coordination; Titan Energy Installations Ltd, incorporated on 11 January 2024, carries out the installations. Our leadership team brings 25 years of combined leadership experience. After UK Solar Experts entered administration, Titan acquired its order book and assets to help affected customers continue their projects. We honoured their original prices and deposits already paid, and their IBG protection remains in place.
Hollan House, Hatters Farm, Stott Lane, M24 6XL, Middleton, Greater Mancheser, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I wouldn't gave them more was fantastic dealing with them Beth and her team was marvelous 👏 ❤️

Réponse de Titan Energy Systems
Very informative, quick fitting, work men Very helpful and very careful,

Réponse de Titan Energy Systems
The team that installed our battery were very professional and friendly. They helped us with an ongoing problem that we had had with our electrics for 16 years. Can't fault the Company, would certainly recommend.

Réponse de Titan Energy Systems
Great communication, dedication, understanding, and totally legitimate 100% insurance backed deposit.
My father approached titan hoping to improve his solar system. A deposit for works was taken but when it turned out not to be the right thing for us the deposit, as promised, was retuned in full.
Everyone I spoke to at titan was well trained on the phone, took time to listen and truly seemed to care for their customers.

Réponse de Titan Energy Systems
Very professional company with friendly staff. Nothing to much trouble and consult at every stage. No hard sell just an on line zoom meeting, then if you wish a surveyor will come and talk through options. If not they will not bother you like others do. Brilliant system covering all of our electricity and making money as well. However after a few days the "App" from the makers showed faults. I thought about looking on the web but when I did I saw an email from Titan telling me not to worry as it was the outside company who had a temporary problem and within an hour the app was back on. No problem was still making us electricity Could not fault this company

Réponse de Titan Energy Systems
From first contact to installation we felt we were well treated by experienced and helpful people. The way that the initial quote was put together with us through an online discussion was really helpful and helped us to understand the benefits. The surveyor helped refine what was best, installation went well and we have been helped by other staff at Titan. So far so good after a week!

Réponse de Titan Energy Systems
They were fast and efficient, completely talked me through the app and explained everything. Thankyou

Réponse de Titan Energy Systems
On our solar journey: The decision to go Solar was a simple one, savings are worth very little, so it made sense to invest in something that had a real return.
I got around 4 quotes and having tested the market we went with Titan. From the initial meeting with Chris, to the survey, everything was quick and professional. On agreeing the installation everything went perfectly. The scaffold company chaps were great, they turned up on a Wednesday, installation team were great friendly chaps that were a pleasure to have around, completed by 2pm on Thursday and then scaffolding removed on the Friday.
All in, a super friendly, professional and painless process.
If you are taking the plunge into Solar I would recommend you speak to these people.
Jason

Réponse de Titan Energy Systems
From the first contact with Titan Energy, then on to the survey, and installation of the Solar System, was carried out professionally. The install technicians carried out the install without any disruption. The area was left clean and tidy after installation and all debris removed.

Réponse de Titan Energy Systems
Very polite worked hard a great group of people that worked as a team and competed the job cleaned up even hoovered some sawdust they made

Réponse de Titan Energy Systems

Réponse de Titan Energy Systems
After some initial minor issues with surveys etc, Dale the owner stepped in and got things back on track in quick succession.
The installation went well and the team doing the work were all polite and courteous and did a grand job.
Just waiting on final documents to come through and assistance from the after sales team to get set onto the best tariff/supplier.
Big thumbs up. Happy to recommend to anyone looking at getting a solar and/or battery installation.

Réponse de Titan Energy Systems
Definitely five stars since there was no part of the whole journey that wasn't perfect.
Really nice people to deal with from sales, through installation to aftercare.
Matt spent a lot of time explaining how the system would work, never appearing to get exasperated when we had to ask him to go back and start again.
Lucy, Dylan and Leighton were outstanding in organising the installation. Phone enquiries were dealt with efficiently and waiting time to speak to someone was never more than a couple of minutes.
Brad and Oliver, installers, were the icing on the cake. They arrived when they'd said they would, executed a fast and impeccably neat installation and their technical knowledge was awesome. Importantly, they were the company's own installers, having driven hundreds of miles to do the job, not just any old local pop-up.

Réponse de Titan Energy Systems
Was a bit a curios how good and genuine they was and it was the perfect from start to finish they talk you through everything if you’ve got a question and call they happy to sit and explain to you

Réponse de Titan Energy Systems
Genuine 5* service from initial sales and design experience with Matt to installation and set up from Richard and Graham - then Dylan setting timers this morning.
SALES AND DESIGN…
Matt was exceptional. His honest approach stood out - important when so many charlatans out there. He was so knowledgeable, helpful, patient and fair throughout the process - I never felt pressurised at any stage.
He suggested battery only installation as “best fit” from the start - I had long chats with other suppliers including leading utility companies - Octopus were super helpful as well - but, Matt was just “ahead of the game” in design and knowledge.
NB All these other companies came to the same conclusion on what suited us having not been so positive in first place !
FROM THE START…I just felt could trust Matt. He didn’t let me down.
INSTALLATION…
Richard and Graham arrived an hour or so late due to traffic - we never thought would get installation completed in a day, before that, but, they competed the whole job in a timely and tidy fashion. Explained what they were doing and how it all worked. Very neat and accurate job, zero fuss and mess. Batteries and inverters all lined up on the wall perfectly. Working as hoped already.
5* for Richard and Graham as well.
SETTING UP…
Dylan set timers remotely to co-incide with utility providers overnight cheaper rates - was so, so, SO easy.
Would highly recommend Titan Energy, honest, decent, knowledgeable, professional and helpful.
First class service.

Réponse de Titan Energy Systems
TITAN ENERGY IS A SCAMMING COMPANY WITH A SCAMMING DIRECTOR. (If you look on company house you’ll get your answers)
Uk solar experts went into administration and then the director simply changed the name to titan energy but claimed to recall the contact list and job list from ‘uk solar experts’.
This company will no doubt go into administration again and nobody will get their deposits back again even though it states on their websites it’s ‘protected’ for 120 days. It is a lie.
The customer service I have received over the past few weeks has been nothing but appalling, arguing with myself over the phone and lying. One day claiming to have my deposit then another day not having it. I feel sorry for the other people that have lost hard earned money to this scam.
They did nothing but mock me and show no sympathy to our situation.
To top it off, when they took my deposit into administration they phoned the day before installation to cancel because ‘you have been massively under quoted’ which was a lie, they just wanted more money to cover the fact they lost my deposit.
Hope this helps people before they waste their money.

Réponse de Titan Energy Systems
I emailed three times to ask for our deposit back, and received no return of any of my emails. I had to go through my bank to enable them to regain my money back. Not impressed at all, especially we were told without any doubt we could have our deposit back with no trouble.😈

Réponse de Titan Energy Systems
Do not use this company, I felt railroaded into committing with them (I did cancel the contract) after the previous company (Uk Solar experts) had gone into liquidation! I had cancelled that contract but didn’t get my deposit back due to administration, this company took over and said if I cancel the contract they won’t pay back the deposit but would honour the contract. However the invoice came through and was different to the original contract!!!! I felt I was being scammed so cancelled the contract. Funnily enough the two websites are exactly the same…. Make of it what you may!

Réponse de Titan Energy Systems
All the staff I've communicated with have been especially helpful, very efficient, truthful and transparent which was a major factor for me! They explain their products very thoroughly and also in layman's terms if necessary. I've still to have the installation but up to now it's been a very pleasant experience, very efficient, just all round lovely people to meet and do business with

Réponse de Titan Energy Systems
Very good service. Very helpful and a big thank you to Matt for explaining how things worked and what I required for my setup

Réponse de Titan Energy Systems
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.