I was not given the run-around, I was not told I had to visit a specific repair shop or they would only pay a ridiculously low hourly labor rate... I took my car to my dealership (Acura) the dealersh... Voir plus
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Lisez les avis des autres
TOCO warranty worked with my mechanic over the phone and approved his estimate to repair my SUV. As the contract holder the claims process and the repair was completed very fast.
I had an unexpected claim on my vehicle with at only 44,000 miles. TOCO sent out their inspector who verified the claim and authorized the repair. No hassles, no long drawn out process just courteous... Voir plus
L'entreprise a répondu
Dylan was AMAZING! He took his time and explained the estimate, parts, and informed me what was covered and not covered. Although he’s no mechanic, he helped me understand how each part worked. I appr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Toco Warranty’s award-winning service and low monthly payments create an easy, affordable, and stress-free experience- That’s the Toco Promise! Vehicle repairs may be unexpected, untimely, and unaffordable, preventing you from getting home, to work, or wherever your live and car take you. Major breakdowns on vehicles may cost thousands of dollars, and minor repairs may set you back hundreds or more. The cost of parts and labor are continually rising whether you go to a dealership, franchise, or private mechanic. Let Toco get your back! Since 2013, Toco has been keeping customers on the road and out of the shop. Forget those groups that use high-pressure tactics, huge down payments, or worst of all, robocalls! Toco will never do that. Rather than charging customers upfront for years of coverage or requiring a hefty down payment, Toco offers low monthly payments and a no-pressure enrollment consultation. Toco commits to customer satisfaction, transparency, and accountability, earning your trust and keeping you on the road. Toco administers their contracts, ensuring that the claims experience is best in class. During a repair, the Toco Concierge team holds your hand throughout the process, ensuring that you know exactly what is going on and how much time the repair will take. Toco believes that setting customers up for success is dependent on great communication, transparency, and honesty. For your free, no-obligation enrollment consultation, click the link below or visit tocowarranty.com for more details.
Coordonnées de contact
8501 Fallbrook Ave., Ste 225, 91304, West Hills, Etats-Unis
- 855-298-8626
- info@tocowarranty.com
- tocowarranty.com
4,3
Excellent
591 avis
Aucun historique récent de demande d’avis
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A répondu à 100 % de ses avis négatifs
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No run-around!
I was not given the run-around, I was not told I had to visit a specific repair shop or they would only pay a ridiculously low hourly labor rate... I took my car to my dealership (Acura) the dealership called the repair in and Toco paid, no hassle, no fuss. Very pleased!!
12 septembre 2026
Avis spontané
TOCO warranty worked with my mechanic…
TOCO warranty worked with my mechanic over the phone and approved his estimate to repair my SUV. As the contract holder the claims process and the repair was completed very fast.
11 septembre 2026
Avis spontané
I had an unexpected claim on my vehicle…
I had an unexpected claim on my vehicle with at only 44,000 miles. TOCO sent out their inspector who verified the claim and authorized the repair. No hassles, no long drawn out process just courteous quick service. Definitely recommend TOCO to anyone looking for a good warranty.
14 août 2026
Avis spontané
Réponse de Toco Warranty Corp.
Thank you for sharing your experience. Unexpected repairs can be stressful, especially when your vehicle has relatively low mileage, so we're glad to hear the claims process was straightforward and that our inspection and authorization process helped get you moving without unnecessary delays.
We appreciate your recommendation and your recognition of our team’s courteous service. Thank you for trusting TOCO to help protect your vehicle.
Repair shop owner said that he had…
Repair shop owner said that he had never dealt with Toco before and that it was the best experience he had had with a car warranty provider in the 25 years he has been in business.
14 août 2026
Avis spontané
Réponse de Toco Warranty Corp.
Thank you for taking the time to leave a review of your service! We appreciate the opportunity to serve and value being your Trusted Repair Protection.
Sir/Madam If you check the records I…
Sir/Madam If you check the records I call three times on the third try, I spoke with Ms Dee she helped me through and explain my concerns and contact to me and got me the HELP I needed to get my vehicle to Vicksburg Ms. for repairs. I am a small business owner and don’t believe in padding employees on the back, but I tell them thank you job well done! Ms Dee , if I say is a ( piece of work) she is GOOD at her job, I no your receptionist has a certain amount of caller to handle, but thank God this Lady handle my concerns. I have been with TOCO for some years now but I have never experienced what I did with that Lady she has concerns and feelings for the customer, after the call I felt her concern was just for me. I am here in Louisiana there’s no Ford service here the closest is in Vicksburg 25 miles away. Thanks Ms DEE. Joe Cooper/ 702-556-5396 THANKS AND GOD BLESS
5 août 2026
Avis spontané
Réponse de Toco Warranty Corp.
Joe, thank you for taking the time to share such a thoughtful review. We’re especially glad to hear that Ms. Dee took the time to listen, understand your situation, and help you get your vehicle where it needed to go for repairs.
We know that dealing with a vehicle breakdown is stressful enough, especially when you’re a small business owner and need your vehicle back on the road. That’s exactly why customer care matters so much to us. Ms. Dee’s willingness to take ownership of your situation and see it through is a great example of the kind of care we want every Toco customer to experience.
We’ll be sure to share your kind words with Ms. Dee and recognize her for a job well done. Thank you for being a Toco customer for so many years, Joe. We truly appreciate your business and your trust in us.
I've had Toco Warrenty for a few years
I've had Toco Warrenty for a few years, and never filed an auto claim until last week. Things got off to a rocky start but eventually it evened out. I'd never done this before and it seemed like it was a communication disconnect with the mechanic and the adjuster. The phone representatives, Aiden, Daryl, Travis and Madison were awesome even when I displayed frustration with this process, they were very sympathetic, understanding and assured me they would do everything they could to help me through this, making sure I got my vehicle. Having employee's like that as the first point of contact is very important in customer service today. Thank you Toco for approving my claim and getting my car back up and running.
3 juillet 2026
Avis spontané
Réponse de Toco Warranty Corp.
Thank you so much for this, and for sticking with us through a bumpy first claim. You're right that the early disconnect between the shop and the adjuster is exactly the kind of friction we work hard to smooth out, and I'm sorry it made the start of the process more stressful than it should have been. Hearing that Aiden, Daryl, Travis, and Madison showed up with patience and empathy — especially in the moments you were understandably frustrated — means a great deal. That first point of contact is everything, and we'll be sure the four of them know their care made a difference for you. We're glad your Cadillac is back up and running, and we're grateful to have had you with us these past few years. Don't hesitate to reach out if you ever need us again.
Don’t buy. They won’t pay
Bought for peace of mind on my vehicle. Had toco for 9 months and needed a repair done. They denied the claim because toco said that Lincoln knew the problem existed. So I had to pay for repair. Toco is useless and a waste of money
10 juin 2026
Avis spontané
Réponse de Toco Warranty Corp.
Toco understands how disappointing it can be when a vehicle repair concern does not result in the outcome you were hoping for. Toco thoroughly reviews every claim based on the terms of the agreement and the information provided during the claims process.
Toco's records reflect that the team remained engaged throughout your experience and continued working with you after your concerns were raised. Toco also made accommodations in an effort to address your dissatisfaction and retain your business.
While it is clear that we did not meet your expectations, we appreciate the opportunity to have served you and thank you for your feedback. Customer feedback helps Toco continue improving both the customer experience and the claims process.
My fuel pump had cracks in it and…
My fuel pump had cracks in it and caused a check engine light that would also cause the car to not pass smog . Toco said it wasn’t fully broken so it couldn’t be covered . Yet … wouldn’t pass smog due to the cracks. Something causing a car to not pass smog would for sure be a complete failure in my opinion … so I had to cancel my contract .
25 juin 2025
Avis spontané
Réponse de Toco Warranty Corp.
Thank you for sharing your experience. Toco understands how frustrating it can be when a vehicle is experiencing a problem that affects drivability or emissions compliance.
Vehicle service contracts are designed to cover the failure of covered components as defined by the terms and conditions of the agreement. During the claims process, Toco relies on the repair facility's diagnosis and supporting documentation to determine whether a covered mechanical breakdown has occurred. The presence of wear, deterioration, or a condition that has not yet resulted in the failure of the component may not meet the contract's definition of a covered breakdown, even when the condition contributes to a check engine light or emissions-related concern.
Toco recognizes that reasonable people may have differing views on when a component should be considered failed, and we understand your disappointment with the outcome. While Toco regrets that the determination did not meet your expectations and that you chose to cancel your coverage, we appreciate the opportunity to have served you and thank you for sharing your feedback.
Réponse de Toco Warranty Corp.
Thank you for taking the time to share your experience and leave a review. WE appreciate the opportunity to serve and value your business and trust.
Do not deal with Toko warranty, not a reputable stand-up company. They are thieves and liars.
If I could give them -1000 stars I would they are not a reputable company. They don’t cover components that the salesman when you’re being sold the policy tells you that’s covered you have to read the fine print so extremely important. This company is a POS stay very far away. Do not give them your money. I paid faithfully for two years and when I had mechanical breakdowns, they did not cover it. I say again stay very, very far away from this company, they bamboozled me. They lied to me. They are not a reputable company at all costs. Do not use them for your car warranty and anybody that’s reading this review. This is accurate and true warranty statement from an owner of a Togo warranty. They did not cover items that should have been covered. I canceled my policy and they still took money out be very leery. Do not buy this warranty. Stay away. I repeat stay away.
13 mars 2026
Avis spontané
Réponse de Toco Warranty Corp.
We’re sorry to hear that you feel this way. Toco takes customer concerns very seriously and strives to administer every claim in accordance with the terms of each service contract.
Vehicle service contracts outline specific covered components, exclusions, and procedures, and coverage determinations are made based on those written terms. We strongly encourage all customers to review their agreement so they fully understand their coverage. There is no fine print. Toco reviewed the sales call and can confirm that the customer was advised accurately as to what the contract provided coverage for.
Regarding billing concerns, Toco processes cancellations and payments according to the contract and applicable regulations. If there is ever a question about a charge or cancellation date, our team works to review and resolve it promptly.
We remain committed to operating with transparency and in good faith for all of our customers.
Réponse de Toco Warranty Corp.
Excellent! Thank you for sharing your experience
Réponse de Toco Warranty Corp.
While we love Bulgaria and all countries, what we really love is your 5-star review. Thank.
REIMBURSEMENT (You will NEVER get it)
I have been a Toco customer since November 2021 with multiple vehicles, and I am extremely disappointed with the outcome of my first reimbursement claim. I own six vehicles, three of which are covered by Toco. My local service provider, who services all my vehicles, mistakenly provided the wrong mileage over the phone—quoting the mileage of my Kia Optima instead of my QX56. Based on that incorrect mileage, the rack and pinion and wheel bearing issues were considered ineligible for coverage.
However, when I picked up my QX56, the actual mileage was around 124,700, which would have qualified for coverage under my Toco plan. I explained the situation thoroughly, and Toco advised me to submit documentation for reimbursement. Each time I called, I was reminded of the $100 deductible and the requirement to call before repairs—something I have always done except in this instance due to the mileage discrepancy.
I emailed all documents with an explanation on 11-19-2025, and Toco entered them into my portal on 11-25-2025. Today, I was told the claim was denied because Toco could not inspect the issue prior to repair and considered it a high-cost repair. Aidan informed me he was able to get approval for only a $500 reimbursement out of the $2,135 total.
This repair was diagnosed by a certified dealer, and it is well-known that rack and pinion and wheel bearing failures commonly occur around 124,000 miles—regardless of whether Toco inspected it beforehand. I pay $269.81 per month, totaling $12,950.88 over four years, and this is the first claim I have ever filed for reimbursement and the first time I have not followed the precise steps of my contract (again due to the discrepancy). This decision feels unfair and dismissive of both my loyalty and the clear circumstances of the mistake.
18 novembre 2025
Avis spontané
Réponse de Toco Warranty Corp.
Thank you for your message — and more importantly, for being a valued Toco customer since 2021. We appreciate your loyalty and the trust you've placed in us to protect multiple vehicles over the years.
We understand how frustrating it must be to invest in coverage, file your first claim, and not receive the outcome you expected. That’s never how we want a loyal customer to feel.
When it comes to repair coverage, one of the most critical requirements in our contract is that all claims must be called in before any work is done. This step isn't just procedural — it gives us the opportunity to assess the situation properly, authorize the claim, and ensure fairness for everyone involved. Without that opportunity, we lose our ability to perform due diligence.
Think of it like auto accident insurance: if someone is in a wreck, gets their vehicle fixed, and then sends the bill to their insurer, the claim is almost always denied — not because the damage wasn’t real, but because the insurer didn’t have a chance to inspect, verify, and authorize the repair in advance. The same principle applies here.
While our claims protocols (such as pre-repair authorization and inspection for high-cost items) are in place to protect all parties and ensure fairness, we agree that this situation warrants a closer look — particularly given your history with us and the documentation you've already provided. We’d like to escalate this internally for an additional review and agent will be reaching out to you.
I called to speak to someone in billing…
I called to speak to someone in billing to set up a new charge card for payment as the charge card I was using got hacked last week. She was very helpful in setting up the new card and very polite.
24 novembre 2025
Avis spontané
Réponse de Toco Warranty Corp.
Thank you for taking the time to share your experience. Oftentimes as consumers, we only review or comment when things go poor but great customers like you help share our stories of success. We appreciate the opportunity to serve and look forward to continuing as your trusted repair coverage.
They were alright I did not like the…
They were alright I did not like the wait I experienced
11 novembre 2025
Avis spontané
Réponse de Toco Warranty Corp.
Thank you for sharing your experience. Toco is committed to providing a 5-star experience and would love more details so that we may look up your account and see how we can improve or further assist.
Thank you for your integrity!
25 octobre 2025
Avis spontané
Réponse de Toco Warranty Corp.
Thank you for taking the time to leave a review. We appreciate the opportunity to serve.
Horrible
I submitted a receipt for an oil change reimbursement on May 23, 2025 and they told me it would take 4-6 weeks for me to receive that check. When I called after 6 weeks they told me the reimbursement was never processed but that they would go ahead and do that and send me a check. I waited another 6 weeks and called again and was told I needed to wait another couple weeks, so I did. Once again I called and was told the reimbursement check had been placed on hold but that it would be processed right away and would arrive in 4 weeks. 6 weeks later I called AGAIN (it’s now September 8) and was just told that my check is scheduled for delivery on October 10
That’s almost 5 MONTHS after I submitted my receipt, and several times being told that it was on its way.
I’m glad I never had to submit a claim for something bigger than an oil change, I wouldn’t trust this company to do anything correctly or on time.
8 septembre 2025
Avis spontané
Réponse de Toco Warranty Corp.
Hi Alysia, thank you for bringing this to our attention, and we apologize. We agree that no one should have to wait this long to get a reimbursement and our team is working 911 to resolve. We have sent a direct message to assist and look forward to helping you out. Thank you for allowing us the opportunity to make this right.
Polite and Informative
My experience wasn't timely or great but Dee made it better.
18 août 2025
Avis spontané
Réponse de Toco Warranty Corp.
Thank you for sharing your feedback. We are always looking to improve and our team of specialists genuinely care about your experience. We will be looking into this situation to see if there are opportunities for improvement. We appreciate the opportunity to serve and be your Trusted Repair Coverage.
Réponse de Toco Warranty Corp.
Thanks for taking the time to leave a review. We appreciate your time and business!
I have been with toco a very long time
I have been with toco a very long time. They are very professional upfront. And they talk to you not at you. You feel like part of the family, especially a gentleman by the name of George who helped me greatly in my hour of need. I would tell my friends and family to become part of the toko family.
1 août 2025
Avis spontané
Réponse de Toco Warranty Corp.
Toco appreciates your business, your review, and your trust. We value the opportunity to serve and look forward to being your trusted repair provider.
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