Tokopedia Avis 

I can't pay by credit card. When i try to save my credit card on the website, it just keeps giving errors for no reason. The only ways to pay then for me are to pay at the supermarket with a code, and when I went to two supermarkets they said their system had an error so they couldn't take my payment..

Also the website is not in English. I've decided just to not order anything from them. i also can't even seem to manage to find their phone number or mailaddress anywhere.

To all foreign buyers: this is NOT like Amazon or Ebay, far away... This is Far West!
Thousands of product counterfait with the seller saying "original 100%", sellers that can use the "no refund" policy, products out of stock but the advertisement is still there (you pay, you don't get nothing... You MUST ask: "is it in stock?" before buying).

I bought a product, the seller simply didn't do nothing, after 2 days the order was automatically cancelled and the money back, NOT in my pocket, but on the tokopedia account, and NOT the full amount. So I bought again from a different seller, but I had to add the money difference. For a bug, the product results paid in some part of the website, but not in some other.
Result? I paid twice, I didn't get nothing.
I tried hard to find a customer service, but apparently there isn't any. It's a roulette, now you know.

UPDATE: apparently the best way to get some customer service is to go in Tokopedia FB page and spam angry comments on random posts... They will contact you in few minutes!

Everything good until you don't need their "perfect" tokopedia care. My order was canceled by seller, money has not been refunded. I tried to open complaint ticket and guess what...it's not possible bcs of some bug on site. I wrote email to them, automatic reply reffering to the site where it is not working. Never more.

I love tokopedia. I think it's the best e-commerce marketplace. The design is super simple and clean. The experience purchasing products there, has been great.

No change or refund protection. Seller basically has power to deny any complaint. Even for buyer pay for shipping charge. No regulation for fake items or misleading pictures. Beware for group of scam users.

Gudang dot COM HATI HATI PENIPUAN BILANG GA EXPIRE. BARANG EXPIRE. HARGA BARARANG 2.2 JUTA DIBALIKIN CUMAN 300 RIBU. Tokopedia tidak bisa bantu

I was always had good experience when I purchase stuff using Tokopedia, especially from the official stores. Therefore I never contacted their customer service before.

Recently I bought their new product i.e. discounted voucher. They stated in the app that the voucher can be redeemed in several store locations, including their online store. However, when I tried to redeem the voucher online, it failed. I tried to redeem in tokopedia and the brand's site itself, but nothing worked.

It was very difficult to find customer service's point of contact in their app. As if it was not enough, they did not acknowledge their mistake in the product description and they did not take any responsibility, although I have sent screenshots as proof and waited for hours because I had to go back and forth with the customer service. My voucher was unusable and they did not refund my money. Both their service and business partner are sucks.

Been a loyal customer since 2016, it's never disappointed. Great customer service, great UI/UX and many discounts for loyal costumer.

Tokopedia have way more reviewers than it's competitor. Makes me trust the seller even more. That is the only reason i stayed at Tokopedia. I use this as daily research for my shopping urges even though i ended up not buying a thing. It's UI is clean, still have pop ups event which i hate so much. Still, i prefer this than shopee/lazada/bukalapak. You just need to read the review and choose either you buy it or not. Avoid any kind of problems since the customer service is a bad.

Hati2 belanja ditokopedia,
saya membeli optik kabel berikut konverternya, setelah dikirim dan saya pasang, ternyata konverter tidak bekerja dengan baik, pada saat dicoba suara yang keluar hanya dengungan. saya sudah coba menghubungi penjual, namun penjual selalu mengatakan barangnya tidak rusak, dengan alasan pemasangan yang salah. saya sudah diskusi dengan teknisi samsung, dan jelas bahwa apabila suara mendengung kerusakan ada pada konverter.
Namun tokopedia tidak bertanggung jawab, dengan alasan barang sudah diterima. Jadi hati2 anda belanja di Tokopedia, ternyata hanya Broker yang tidak tanggung jawab, Tidak seperti ONLINE SHOP yang lain

Wow! so many 1 star eh ?

i don't know then bout the others people why they having many problems with tokopedia.

For myself i'm actually moving out from another E-Com to tokopedia, i found the cheapest and the good quality items in tokopedia, but we must SMART ENOUGH to know the seller, read carefully about the items, discussion and obviously RATING! that's very important.

Well what i have to say we must be SMART BUYER not DUMB BUYER!

DO NO BUY from TOKOPEDIA, Go for SHOPEE or BUKALAPAK Better.

Think TWICE if you want to buy things from TOKOPEDIA. Why?
1. They DO NOT PROVIDE any ACTIVE TELPON NUMBER to talk to.
2. They DO NOT ALLOW you to reply your issue your ways IN ANYWAY. The format of the response is PRE-FORMAT to TOKOPEDIA advantage.
3. Their RESPONSE time is outrageously slow…They are good at giving promises in 1 day, 2 days or so but nothing is done.
4. The moment there was a glitch in their system and your money is already received by Tokopedia. Tokopedia will find 1001 excuses TO HOLD your money. Even though you got the proof of transfer from your bank.
I have been with this company for 6 months. And the more I know about this company the scary I become. It is a very problematic company as TOKOPEDIA plays with your adrenaline again and again. There is NO PLEASURE buying from TOKOPEDIA but PRESSURE.

You better go for SHOPEE or BUKALAPAK.

Please NOTE until today I still have not got a return of my transfer from CIMB to the TOKOPEDIA Virtual Account. I bet TOKOPEDIA purposely try to detain the money. …. Hahaha….

BE REALLY CAREFUL with THIS COMPANY. BUYER BEWARE.

Be very careful with this company, they use shipping providers that steal items during shipping and even if you buy insurance they will not do anything, they take your money, you get nothing and their support team make you wait for months then close your complaint without doing anything.

For 2 months they ask you to wait while they ask the thief if they stole from you, of course they get no response, so they close the case. hilarious this company burn billions in marketing and can not do customer support properly.

The shopping experience is mostly fast and easy. But like other reviewers say there are tons of customer protection measures missing. Customer service is pretty helpless. The worst thing is probably that the site is full of counterfeit products. Another issue is that dealing with quality control from Tokopedia's side like obvious copies of another product, especially in crafts and furniture is not well controlled. Tokopedia chooses to take the quick and easy strategy and not ban, otherwise where's the profit. Amazon does it better. Tokopedia acts as a payment intermediator only. Amazon actually ships the products. With Tokopedia the seller always has your address. Overall not as bad as Bukalapak or any of the other outlets but getting there with certain product categories.

good company for local startup in indonesia

Came out strong to be one of competitors in online shopping world.
Sadly turns out they are not as good as they would claimed.
They offered the basic secure and quick online shopping like other site.

The thing that made them so bad is: They are not as secured as they claimed to be.
If the consumers get scammed or at least get a damaged goods, the refund will never works.
They don't really care about it and as long as the seller can give a delivery tracking number then they are safe (even if the delivery tracking number is not valid!).
The customer service last resort is saying: Please sort it out with the seller directly.
Then what is the customer service here for???

Very bad experience. Not recommended.

I have been spoiled, not only by amazon's customer service, but also by Indonesian online stores such as lazada and semarto where, if one has a complaint about a product, return and refund is made so easy and painless. Tokopedia is quite the opposite! I received an electronic gadget that does not work. Because I didn't try it within the 24 hours allowed for a complaint after receiving it, I have had to engage in tweets, chats, and phone calls for more than a week, none of which has resulted in a plan for a return and refund. I don't expect ever to receive the refund, and I certainly don't expect ever to shop at Tokopedia again.

the app and the website is running well.
but there's an inconvenience when it comes to buying phone credits and games voucher, it's confusing and hard to acknowledge.
the delivery of each items varied, depends on the seller, and the server is doing a great job in protecting customer's money.