Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

So! After reading the poor reviews to this site I thought I would give a review too. Absolutely fantastic! Just received my item and I’m so pleased with the fit and quality. I have to admi... Voir plus

Noté 1 sur 5 étoiles

No doubt they are scammers I ordered a camera 16 days ago and never arrived, after dozens of emails I received three different answers each contradict each other .finally two days ago placed the order... Voir plus

Noté 3 sur 5 étoiles

When advertised it was this big box that folded out and nearly filled the table. What was delivered wast a box around A4 size so no where near the same . But the Gonks where nice

Noté 1 sur 5 étoiles

Absolutely awful. I purchased a garment which turned out not to be suitable. There are no return instructions or lable in package. I have emailed 3 times, sent a messaged on messenger & posted on Fa... Voir plus

À propos de l'entreprise


Coordonnées de contact

2,6

Bas

TrustScore 2.5 sur 5

40 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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Noté 1 sur 5 étoiles

No doubt they are scammers I ordered a…

No doubt they are scammers I ordered a camera 16 days ago and never arrived, after dozens of emails I received three different answers each contradict each other .finally two days ago placed the order just to not refund me , I will go everywhere and expose this scammers

24 mars 2026
Avis spontané
Noté 3 sur 5 étoiles

Check the size

When advertised it was this big box that folded out and nearly filled the table. What was delivered wast a box around A4 size so no where near the same . But the Gonks where nice

21 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Got my xmas cushions today very…

Got my xmas cushions today very disappointed with them nothing like the picture won't be ordering again

13 novembre 2025
Avis spontané
Logo de Toohap

Réponse : Toohap

We are very sorry to have brought you an unpleasant shopping experience. This is absolutely not the level of service we should provide. We assure you that we always put customers first and are committed to providing the highest quality service. We will feedback your opinions to the supplier, and at the same time, we will unconditionally resolve your after-sales issues. We understand your feelings. In order to solve your problem more efficiently, please send your details to our customer service email: service@toohap.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please believe that we will not let you end this shopping experience with loss and disappointment.

Noté 1 sur 5 étoiles

Avoid Fake advertising

It took ages for my parcel to arrive and silly me got duped as the advertised items on facebook were for Laura Geller products which were promised, alas poor imitations arrived weeks later, nothing like the ones that were promised which were Laura Geller make up.I wouldn’t bother with a refund because you’ve to pay for them to get shipped to China. I think this type of miss selling is typical of a company like this and they continue to rip people off by conning people with their fake advertising I was led to believe it was an British company had I’d know I wouldn’t have bothered Avoid avoid avoid dreadful quality and not the same products as advertised.

25 juillet 2025
Avis spontané
Logo de Toohap

Réponse : Toohap

We are very sorry to have brought you an unpleasant shopping experience. This is absolutely not the level of service we should provide. We assure you that we always put customers first and are committed to providing the highest quality service. We will feedback your opinions to the supplier, and at the same time, we will unconditionally resolve your after-sales issues. We understand your feelings. In order to solve your problem more efficiently, please send your details to our customer service email: service@toohap.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please believe that we will not let you end this shopping experience with loss and disappointment.

Noté 1 sur 5 étoiles

Not impressed at all my parcel was lost…

Not impressed at all my parcel was lost over a week ago I have proof of this
I requested a refund which seems to be asking for the impossible 🤔 customer service are useless. I have turned my issue over to trading standards 🙃 avoid at all costs

7 juillet 2025
Avis spontané
Logo de Toohap

Réponse : Toohap

We apologize that you haven't received your package yet. International deliveries typically take seven to fourteen days to arrive. This is absolutely not the level of service we should provide. We assure you that our customers are always our top priority and we are committed to providing the highest quality service. You may not have contacted us through the correct email address, which may have delayed your resolution. We understand your frustration. To resolve your issue more efficiently, please contact our customer service email address: service@toohap.com. Our dedicated customer service team will verify your shipping status and provide you with the best solution within 24 hours.

Noté 1 sur 5 étoiles

Stay clear

Turned up late, tried to return as it wasn't suitable and they took ages to respond and when they did replied by offering £18 instead of the £42 and they also said it was expensive to return due to the place is overseas and it was at our expense to send back

13 juillet 2025
Avis spontané
Logo de Toohap

Réponse : Toohap

We sincerely apologize for the unpleasant shopping experience you've experienced. This is absolutely not the level of service we should provide. We assure you that our customers are always our top priority and we are committed to providing the highest quality service. Whether you're returning a product for a refund, we will unconditionally resolve any after-sales issues. We understand your concerns, and to resolve your issue more efficiently, please contact our customer service email: service@toohap.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.

Noté 1 sur 5 étoiles

I ordered an outfit

I ordered an outfit, which took an age to arrive, when it did the item of clothing was unsuitable, sent email as it states to find out how to return the item, I sent three altogether no response. My last email I got replies saying we have responded but actually responded with nothing. Now stuck with an outfit that's unsuitable and having to pay for. I will never order from this site ever again. So to anyone thinking about it, I'd stay well clear.

5 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

AVOID

Ordered from what I thought was a uk company. Took 6 weeks to arrive. Poor quality and I have tried countless times to email , messenger them etc they actually blocked me!! No means to return despite me pleading for a refund and return address. Sent me a support email in Chinese!! Absolutely sham I have started a claim on PayPal to try and retrieve my hard earned cash back. Would give 0 if I could. Oh and on the same day of purchase I ordered a couple of dresses from another company called Alively weirdly both items received in the same parcel!! The dresses weren’t suitable either and have had exactly the same trouble trying to return for a refund there too. They actually emailed me and asked me to close the dispute with PayPal and then they would refund me erm….. absolutely not. AVOID.

4 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

If I could give 0 I would

If I could give 0 I would.
Quick enough to take payment, took almost 6 weeks to arrive and even after a week of daily emails still not able to return the items.
Avoid this company like the plague 😡

7 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Absolutely awful

Absolutely awful. I purchased a garment which turned out not to be suitable. There are no return instructions or lable in package. I have emailed 3 times, sent a messaged on messenger & posted on Face book but no reply/ response at all.
I now have a garment which us unsuitable and waisted my money. Absolutely disgraceful!

3 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Terrible Customer Service

Received item, it was not the same colour as advertised on their website. I sent them an email asking how to return and they have completely ignored me. You can't return an item unless they give you an address which can only be done via email in which they ignore. Terrible customer service!! Avoid this company at all costs.

24 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

Polygels an absolute waste of money...

We bought some polygel kits from this place and they were absolutely terrible. Wouldn't cure under the LED lamp. I had to chuck them in the bin. Absolute waste of money and huge mess!

28 février 2025
Avis spontané
Noté 1 sur 5 étoiles

0 ratings given

0 ratings given. Thought I was ordering a 2 piece suit from Angela's site on tic tok . But it was toohap , , do not use this site , complete rip off . Never received it. ...UPDATE...
Received today, really poor quality, sizes aren't true to size , would not use this site again

7 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

Just dont

I don't even remember asking for the item I received. I don't recall the order not cos am drinking and making orders left right and centre. I bought apparently a 2 piece shorts and top. The top was different from picture and too big even though I apparently ordered a medium and it was so big. Ordered refund on a purchase of £22.99 and asked if okay in an email when requesting to send it back if I would accept £12. Anyone else had this experience......shifty

5 juin 2024
Avis spontané

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