TopCashback Australia Avis 292

Réponse de TopCashback Australia

ll y a 2 jours

Hi Tran,

Thank you for providing your feedback.

We are sorry to hear that this has been your experience. It would be very unusual for our team not to provide updates on the progress of a claim or to offer assistance where possible. This is certainly not the level of service we aim to provide, and we apologise if this has been your experience.

We would appreciate the opportunity to review this matter further for you. Kindly send an email to contact@topcashback.com.au with details of your claim, and we will be happy to investigate and provide you with an update.

We look forward to hearing from you and having the opportunity to assist.

Best Regards,
The TopCashback Team.

Réponse de TopCashback Australia

ll y a 2 jours

Hi James,

Thank you for your feedback.

We're sorry to hear about your experience and understand how disappointing it can be when a cashback claim is declined.

We would like to reassure you that TopCashback is not a scam. Cashback is only paid to us when the retailer confirms that a transaction meets their tracking and eligibility requirements. Unfortunately, there are instances where retailers decline cashback claims due to factors such as attribution, promotional exclusions, voucher code usage, or other terms specific to the purchase. In such cases, we are unable to overturn the retailer's decision or provide cashback that we have not received ourselves.

We appreciate that you may not have received the outcome you were hoping for, and we apologise for any frustration caused. If you would like us to review the matter further, please contact us at contact@topcashback.com.au with your claim information, and we will be happy to take another look and provide any additional clarification available to us.

Best regards,
The TopCashback Team.

Réponse de TopCashback Australia

2 juin 2026

Hi Tien Hinh,

Thank you for your feedback, and we're sorry to hear that you're disappointed with the outcome of your claim.
We understand how frustrating it can be to wait several months for a resolution, only to receive a declined outcome.

While we appreciate that you believe none of the reasons provided apply to your purchase, the decline reason we communicated was based on the information supplied to us by the retailer and/or affiliate network during their validation process.

That said, if you believe the decision may have been made in error, we would be happy to review any additional information you can provide.

Please feel free to contact our support team with any supporting documentation, and we will assess whether there is scope to escalate the matter further on your behalf.

We appreciate your patience and the opportunity to look into this for you.

Best Regards,
The TopCashback Team.

Réponse de TopCashback Australia

Actualisé le 2 juin 2026

Hi Aj K,

We're sorry to hear that your experience has left you feeling disappointed.

We understand that it can be frustrating when a transaction does not track automatically and a claim needs to be raised. While the majority of transactions track successfully, tracking can sometimes be impacted by factors such as browser settings, ad blockers, or other marketing channels being involved in the purchase journey.

The claims process exists to help recover cashback in situations where tracking has not worked as expected. We appreciate that this can take time, and we are continuously working with our retailer and network partners to improve tracking rates and reduce the need for manual investigations.

We encourage you to keep working with our support team as they are always willing to help you through any issues you may have.

Best Regards,
The TopCashback Team.

Réponse de TopCashback Australia

2 juin 2026

Hi Barry,

Thank you for taking the time to share your experience.

We appreciate that cashback rates and validation timeframes can sometimes be lower or longer than members expect. Cashback rates are set by retailers and can vary significantly between merchants and product categories. The rates displayed on our site reflect the cashback made available to us by the retailer at the time of purchase.

Similarly, the time taken for cashback to become payable is determined by the retailer's validation process, which includes checks for returns, cancellations, and order eligibility.

We understand that cashback on some purchases may seem modest, while others can offer significantly higher returns. Our aim is to provide members with clear information on cashback rates, estimated payable times, and referral terms so they can make informed decisions before purchasing.

We appreciate your feedback and will ensure it is shared with the relevant team.

Best Regards,
The TopCashback Team.

Réponse de TopCashback Australia

28 mai 2026

Hi Tay Son Le,

Thank you for getting back to us.

Please note that, as outlined in our terms and conditions, cashback is not guaranteed. While we always do our best to help secure cashback for eligible transactions that have met all retailer terms, the final validation decision ultimately rests with the retailer and/or affiliate network based on their tracking and attribution processes.

There are a number of factors that can impact transaction tracking and whether TopCashback is recognised as the “last referrer” for a sale. Some common reasons a retailer may decline cashback include:

- Cookies not being cleared before making the purchase;
- Another website, cashback portal, pop-up advertisement, search engine, or comparison site interacting with the transaction journey;
- Use of coupon or voucher codes not advertised by TopCashback;
- Browser ad-blockers or privacy settings interfering with tracking.

Your claim was closed because the retailer provided what they advised was their final resolution for the transaction. However, the email you received should also have advised that if you had any further questions or supporting information, you were welcome to contact us for further review.

We completely understand that cashback declines can be disappointing. While some transactions are unfortunately deemed ineligible during retailer validation, many others are successfully tracked and paid where all tracking and retailer requirements have been met.

If you would like your claim decision to be reviewed further, please feel free to raise a support ticket or email us at contact@topcashback.com.au. You are also welcome to provide any additional supporting documents or information that you believe may assist with a further investigation.

Best Regards,
The TopCashback Team.