TopCashback Australia Avis 299

Great cashback app - saved a ton over a couple of years and so easy to use. Has great range of retailers and no issues with any purchases with cashback. Highly recommended.

Smooth experience.
Cashbacks always come through unlike competitors.

Just so easy and simple. Love Topcash.

Cashback was declined after months with a generic reason. I did not use any voucher code, extension, or other cashback site. Ticket was closed straight away, leaving no proper chance to appeal. Very poor support and no clear resolution.

It feels like a Ponzi, cash backs are not tracked properly you have to lodge a case everytime

$140 spent at Amazon. Cashback earned: $0.69 and you have to wait 11 weeks

I guess it’s better than nothing and I guess the delay makes sense to stop people returning item

69 cents? Really? It almost feels like someone is having a bit of a teenage joke. It’s an oddly specific 0.49% cashback, not even a clean 0.5% 😂

The site is covered in big percentage offers, so seeing an actual return of 69 cents on a $140 spend feels pretty underwhelming.

The referral scheme also sounds better than it is. You can earn $25 for referring someone, but only after they’ve earned $10 in cashback. At this rate, they’d need to spend around $2,040

So yes, technically there is cashback, but in my experience it was tiny, slow to become payable, and nowhere near as impressive as the headlines make it look

Hi TopCashback Australia,

Thank you for your response.

I understand that cashback validation may involve the retailer or affiliate network. However, from a customer perspective, I purchased from Temu because of the cashback offer advertised through TopCashback. On that basis, I do not think it is reasonable to say that TopCashback has no control or responsibility over the outcome, particularly where customers are being directed to retailers through your platform and your marketing.

Could you please advise how this can be resolved and what steps I need to take for the claim to be reviewed again? I can provide the invoice showing the full payment amount, with no discount code or partial payment applied. HOWEVER, the ticket was closed immediately after the decline decision (after I had waited around four months for the outcome). This gave me no proper chance to respond or provide supporting documents. I have submitted another ticket but have not received a response.

It also appears that this is not an isolated issue. There are many similar complaints from other customers reporting cashback being declined with the same generic explanation and limited evidence provided. This raises a fair concern that there may be an issue with the tracking or validation process.

Could you please reopen or escalate my claim for review. Let me know how this matter can be resolved. Advise what documentation you need from me. Confirm why the ticket was closed without allowing a response after the decline.

I am happy to provide the invoice and any relevant supporting information. I would like this matter reviewed properly and fairly.

Regards,

True cashback with possiblity to withdraw earned amount. Good cashback %. Very pleased.

Cashback accumulates fairly quickly and layout process is easy

Custom service reply my message quickly, and solved problem in time.

Always smooth tracking and payout options. Plus points as I can payout even cents. This is why Topcashback is my choice for cashback.

TopCashBack is my preferred Cash Back provider in Australia. I'm actually shocked how good these guys are !! No glitz or glamour - just doing what they say they would do it .. when they would do it. Consistently great and the rare times there is an error, this has been corrected immediately. I'm going to use them now ..
They didn't even offer me anything to write this .. they just asked if I could and I'm taking the time out of my day to write about them.

This has been an easy way to get a little back from my usual spending - it's great that there's no restrictions on the amount you can withdraw once the cash has been verified. So far the experience has been exactly as they advertise.

The easiest, best way to reward yourself on purchases

Very easy to use. Great to get cashback on things you need to buy.

Love that I get money back on my purchases. Customer service is excellent and quick to respond to any questions.

It was very easy to use and shop on this sight and of corse the cash back. Thank you

Great way to passively earn some extra cash. It can take a while for funds to be payable, but still a great deal for being able to get something from purchases made simply by clicking thorough via this site's.