Torres Hike Avis 

190
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I wanted to thank the team for the excellent support and responsiveness. I recently suggested a feature that would make the reservation process easier, and to my surprise it was implemented very q... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

All great, thank you. Food was excellent. Reservations easy to access on campsite arrivals. Friendly staff every time! Well done, and we often reflect on the huge logistics behind that working eac... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Prices will be high and take advantage of the tourist( in the camps) In addition, as an Israeli, seeing all the stickers against my country with captions such as “Star of David with a target on it“... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’m not exactly sure why it’s so hard to book these campsites ourselves directly but whatever it is, I am glad I had Jana on my side to help with my reservation on such short notice. She was professio... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Hébergement

Écrit par l'entreprise

We're search aggregator and booking provider. We take care of the complexities of booking reservations in Torres del Paine so you can focus on things that are important.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

190 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 80 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,6

Tous les avis

(190)

42 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Amazing experience!!!!

Amazing experience! Very helpful team, 100% recommended

24 septembre 2024
Logo de Torres Hike

Réponse de Torres Hike

Hello, thank you for your kind words. We are happy you were satisfied with our services!

Noté 5 sur 5 étoiles

Patagonia

Great way to see how to book all your campsites which can be confusing without the site

31 août 2024
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Réponse de Torres Hike

Thank you for your kind words. We are glad you were able to book campsites using our website. Have a great time in Torres del Paine.

Noté 4 sur 5 étoiles

It is great that this site exists

It is great that this site exists, because navigating camping reservations in Torres del Paine park on different websites and organizing your trek would be very cumbersome. I also liked a lot that the system remembered my credentials between different trials on booking. But still there is space to improve (maybe on the side of the camp providers), because it happened to us couple of times, that we were almost finished and then the system told us, that given combination is not possible.

29 août 2024
Logo de Torres Hike

Réponse de Torres Hike

Thank you for sharing your feedback. We appreciate your ideas to improve our website and we will definitely look into it. Enjoy your time in Torres del Paine.

Noté 5 sur 5 étoiles

Great staff! Easy reservation system!

Uncomplicated reservation system! The staff are friendly and very responsive to questions. They'll also assist you in building a personalized itinerary.

28 août 2024
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Réponse de Torres Hike

Hello, thank you for sharing your feedback. We are happy we could help. Enjoy your time in Chile!

Noté 5 sur 5 étoiles

Great experience

Great experience — so easy to book all accommodations at once.

29 juillet 2024
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Réponse de Torres Hike

Thank you for taking the time to write us a review. Enjoy your time in Torres del Paine!

Noté 5 sur 5 étoiles

Great Information

Having all the W Trek information in one place made the reservation process easy. The information includes the number of kilometers hiked per day, meal options, bus and boat information. Hike Torres even has a process for making changes.

29 juillet 2024
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Réponse de Torres Hike

Thank you for sharing such an amazing feedback. We appreciate you taking the time to do this. Enjoy your trek!

Noté 5 sur 5 étoiles

The booking was easy and get good…

The booking was easy and get good support through email communication.

27 juin 2024
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Réponse de Torres Hike

Hello, thank you for sharing your experience. We appreciate your feedback. Enjoy your time in Chile.

Noté 5 sur 5 étoiles

Excellent website

User friendly website for independent travellers.
Makes booking accommodations on the W or O trek simple.
GREAT customer service.

30 juin 2024
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Réponse de Torres Hike

Thank you for your kind words. We are glad we could help with the booking process in Torres del Paine.

Noté 5 sur 5 étoiles

So incredibly easy to use

So incredibly easy to use. Also when I had questions, someone got back to me very quickly on email. Wonderful service. I don't know how I would have booked it otherwise!

15 juin 2024
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Réponse de Torres Hike

Hello, thank you for taking the time to write such an amazing feedback. We are glad you found our website helpful. Enjoy your time in Torres del Paine.

Noté 5 sur 5 étoiles

i have been corresponding via email…

I have been corresponding via email regarding questions I have and Monika has been extremely helpful and timely with her replies.
Any questions I have had she has answered swiftly and accurately.
Very helpful. Highly recommend.

2 juillet 2024
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Réponse de Torres Hike

Claire, thank you for sharing such an amazing review, and enjoy your trek!

Noté 5 sur 5 étoiles

Great customer service

They responded to emails I sent withing 24 hours and made it easy for me to secure W Trek permits without having to pay thousands of dollars extra to a tour guide.

15 juin 2024
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Réponse de Torres Hike

Thank you for your kind words. We are happy we could make the booking process easier for you and we hope you will enjoy the trek to the fullest. 

Noté 5 sur 5 étoiles

Nos ayudó muchisimo

Nos ayudó muchisimo. Simplifico la experiencia de reservar las fechas del w-circuit

15 juin 2024
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Réponse de Torres Hike

Gracias por sus amables palabras. Estamos felices de poder ayudarlo y disfrutar su estadía en Torres del Paine.

Noté 5 sur 5 étoiles

Quick and Easy

Quick turn-around for reservations, well-explained process, and helpful reminder emails.

13 juin 2024
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Réponse de Torres Hike

Thank you for your kind words. It is wonderful to read such an excellent review.

Noté 4 sur 5 étoiles

It was nice to be informed when the…

It was nice to be informed when the bookings could be done. I few glitches at the beginning with the campsite operators.

15 juin 2024
Logo de Torres Hike

Réponse de Torres Hike

Thank you for taking the time to leave us a review. We're glad to hear that you appreciated being kept informed about the booking process. Additionally, we apologize for the difficulties with reservation issues that emerged throughout June. As much as we wanted to ensure a smooth booking experience for all our customers, the failed connection between our booking system and the accommodation providers in Torres del Paine was beyond our control. We hope that despite these initial challenges, you will enjoy your trek.

Noté 5 sur 5 étoiles

The website is easy to navigate

The website is intuitive to navigate. When making reservations, I feel like I have enough information to make the decision on which camp to book, things like distance and difficulty of hikes between each camp.

13 juin 2024
Logo de Torres Hike

Réponse de Torres Hike

Hello, thank you for sharing your experience with us. We are glad you found our website helpful.

Noté 5 sur 5 étoiles

Turn-key trek booking

I had anxiety about booking the O-circuit. I've booked many treks in other parts of the world before and knew how cumbersome and challenging it could be. Add in that there's two companies that manage the refugios/campgrounds (opening up reservations at different times too!) and it felt like chaos potential. Enter Torres Hike. I haven't finished the hike yet (slated for Dec '24) but so far the experience has been nothing short of spectacular. Email updates every step of the way and I got everything I asked for. Thanks team for all of your help, I'll surely be passing along your details to any friends that wish to do either hike in the future.

30 mai 2024
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Réponse de Torres Hike

Thank you for such an amazing review. We´re glad we were able to help. Enjoy your trek!

Noté 5 sur 5 étoiles

"One stop shopping" and good communications!

Securing accomodations on the W are confusing and a bit stressful because of timing and competition for sites. Torres Hike not only made it "one stop shopping" convenient, but they were also very clear in their communications, kept me informed, and were responsive.

3 juin 2024
Noté 5 sur 5 étoiles

Seamless Planning

Torres Hike made planning for a key portion of our upcoming trip very seamless! They communicated well and worked out booking issues on our behalf. Would definitely book through Torres again.

27 mai 2024

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