Toybox Avis 21

The 3D printer and web app is great, but I had an experience that I wish to share. My 7-year-old son was clicking around to get to the page in the portal where he could print something he was trying to print. Somehow he accidentally upgraded from Plus to Pro. It immediately charged $20. When I told support about what happened, they said, and I quote,
"unfortunately, we’re unable to issue a refund for the accidental charge".

EDIT: after I posted this review, they gave me a refund, so I've changed my rating to 4 stars, because I love the printer, and the platform, and the company seems pretty good too.

This printer is a good entry-level device, but the features underwhelmed me. The maximum print size was VERY small (I own an Alpha Two and can’t even print things larger than a POKER CARD), the printer has low gap precision, and it has had problems in the past with warping. I used to be impressed with this printer, but now I desperately want to get an upgrade. Good entry-level device, but very limited.

I wish I had read these reviews first.

This was my daughter’s main Christmas present and it stopped working after 3 prints.

I have tried everything to fix it.

Seems like a LOT of people have the same problem.

garbage ; doesn't connect to wife

Got this for my niece and nephew a year ago and they’ve printed so many things! They don’t use it quite as much anymore, and I told them that I’d pay for a one year subscription. When I requested that the subscription be cancelled after the year mark, they cancelled it immediately. I seem to have had a very different experience than the other reviewers.

The printer wouldn't connect. Customer service gave us the runaround for months, proposing solution after solution that don't work. Eventually they stopped responding altogether. Wasted money and a terrible experience.

Zero stars if I could. Missing package and I am having to fight for a refund. Waiting weeks for my money back will not be helpful.

Very confused with the negative reviews here. We’ve had this since Christmas 2024. It was immediately plug and play and simple enough that my 9 year old happily uses it with no help needed, including switching the filament colors. So far zero problems.

Despite all efforts, following all "help" articles posted and following the instructions sent by the support team, the printer will not connect to the WiFi and therefore we have never been able to use it. A very expensive mistake and a very sad STEM obsessed 10yo are the result of this. Sadly it seems we are not the only ones.

Printer does not print any item properly if it takes over ten minutes or so. I have done all the trouble shooting possible and I tried contacting customer service numerous times, no response at all. I was hoping for a replacement printer but now I would just like to get a refund for this item, but I can tell they're going to wait until I'm outside of my return window before they contact me.. if they do at all. I don't see this company staying in business for long. Save yourself the headache and buy another product. I wish I would have.

The printer itself is very good - decent quality and an array of great toys to print. However! many of the premium toys do not print off correctly and appear to have design issues where the same print will faulter at the same points time and time again wasting food and money. This NASA space rocket is partciulr poor and it appears the machine cannot cope with parts that take 2/3hrs not matter how you setup the machine or precautions you take.
This issue is exacerbated by the very poor level of customer service and the general customer experience. There is no way to contact support other than via online contact form which you then receive an email confirming your query. Weeks and weeks go by and nobody responds despite numerous follow-up emails. Very disappointing,

Our printer started off well, but then the prints just did not work. We tried the troubleshooting tips, worked for a print or two, but then failure again. We have contacted customer support, but one month later still no reply. Going to ask for a refund. Really disappointed in customer service.

Great on-ramp for 3d printing (we have the Alpha 2 model). Takes a bit of figuring out and not everything prints first time but for simple stuff you get it working well. The software that comes with the printer is great with lots of options and ideas for printing. Very good educational toy.

Terrible product. It stopped working almost immediately. Customer services told us to take the product apart and remove the SD card, put it back in then try again. Not only did this not work, but you really shouldn't have to do that to make a brand new £300+ product work.

We got this for my daughter's main Christmas present and it doesn't even work!

Spent $400 on one of their 3d Printers as a Christmas present for my son to find it won't even turn on out of the box. Contacted customer service and after 2 weeks and several attempts to contact the company, have not gotten any response. Doing some internet searching to find tons of other family's having are victims to the same scam.

Terrible product. Stopped working within an hour of using it.

Have 3 3d printers. This was the first one. It was great at the start! After 700 prints (probably 250 print hours total?) it completely stopped working. I tried to print a 30 minutes print, and barely tapped the printer, and it turned off AFTER HALF THE PRINT WAS DONE!? There is no power outage recover, no pause button (my other 2 printers have both of these. They are a standard for 3d printers). The only thing you can do with a print after it's started is cancel it. Plus, the toybox "Official" Filament is over $60 per Kilogram. But, the toybox official filament works worse than my Creality filament (which costs less than $20 per kilogram). Plus, toybox makes you think that they have the only filament you can use on the printer. Ever since toybox released Toybox "Plus," they charge for every feature, and you can't print most of the toys. If the "engineers" at Toybox had a clue on what they were selling, (most of them probably never used a 3d printer in their lives) they would figure out that it would be best to take there printers off the market. Other printers such as the Bambu Labs A1 mini cost $199, wheras Toybox's "Comet" costs the low price of $349. Maybe the toybox is easier for kids, but for nearly double the price, it's not worth. In my opinion, toybox should never sell another 3d printer again. Stay Away!

Edit: Toybox customer service also sucks. The printer has a warranty of 6 months. For a 350 dollar 3d printers, that ridiculous. Also, you can buy 3d printer filament for a toybox that is 1/4th price. Never ever buy a toybox. NEVER!

I was duped into a sign up- first knowledge was a subscription fee taken. I Cancelled immediately- which was ignored and further fee taken, claiming that I cancelled 2 weeks later so further fees could be taken

Got issue first connect and works well after resetting. Helpful and quick staff, fantastic product. Kids just loving it.

Unfortunately the software is just really bad. Mainly the ability to connect the printer to wifi and the iPad. We had bough 20 printers for staff and this issue was persistent across different devices, phones and wifi setup. Eventually, like after 2h, you might get it to connect. Just to find that for the next time use you need to do it again!

The device is well build but unless the App is updated so that wifi is a stable connection I really cannot recommend. Which is a bummer as in principle it’s an easy thing to have and use for the kids.