TPT Retirement Solutions Avis 1 710

Jyoti was very pleasant to talk to, helpful and answered all my questions clearly and was very professional. Thank you Jyoti.

I had little to no knowledge about pensions and more importantly my own pension that I have with TPT. I had a call from a Member Support Representative named Jim Primmer and I cannot say how impressed and satisfied I was with all the information and guidance that Jim provided me over the course of the call. The quality of the call was based on the patience and way that Jim addressed all my questions without talking a different language and a way that I could fully comprehend how my pension currently sits and where it will be at the time I would be looking to draw upon it. His very understanding approach and guiding me through taken me to go from zero knowledge to an informed and aware situation that has enabled me to make more confident decisions with my pension. If only there were more Jim's in the world, life would be so much more better. High recommeded service and thank you very much Jim!

Very poor app, locked out of changing investments, over 6 months of no replies to email or chat messages, always thanks we will be in contact, very poor service

Angel Antonia was very helpful and understanding and explained fully what my current situation is

Brilliant, very easy, quick phone response, happy service and great comms well done!

Calm and clear speaking voice of the call handler, listened carefully to my questions. Good clear advice on what to do for my request. Thank you.

Very polite, advised that the line would go quiet while he looks at my request came back to say he was still looking. Well spoken.

Clear and polite advisor. Answered all my questions with ease. Very impressed!

I recently spoke to a TPT advisor who provided clear valuable information & guidance with my pension options.

He explained things clear in a precise manner and was very professional.

I was left feeling informed and very confident with my options going forward.

Amazing support and advice given by TPT advisor. She talked me through everything I needed clarification on.

Very happy with this company staying in touch to keep me informed of my pension. And after calling today speaking to a very polite man called Esman he went through with me on how to set up a portal to view my account and helped with changes putting me at ease. Thank you.

The receptionist that took my call today was very patient and helpful with my enquiry.

I waited a long time to speak to someone but then when I got through the lady was very helpful

My experience was smooth and very professional Usman explained my pension status clearly.
He also explained if I have any issues completing do not hesitate to contact him to go through form.

The lady who spoke to me was very patient and she made me understand exactly what I was expecting to do, she was lovely, a very big shout thanks to her

The staff member that I spoke to was excellent. Listened carefully to my concerns and resolved them quickly and to my satisfaction. I have a learning disability and struggle terribly at times with phone calls due to anxiety. Andrew, who dealt with my call was professional and very patient. The call went so well I didn't get stuck with any anxiety. I didn't tell Andrew that I'm Autistic because I didn't have to.

First of all I want to say thank you to Jyoti for her support and patience while talking to me as I have memory problems. Jyoti talked me through every step of the process, Iam so very grateful to Jyoti Hopefully the rest of my journey through this difficult situation for me will be as smooth as this one. Thanks again for your patience and support. Alister Anderson

Great customer service. Paula was polite, courteous and helpful.

The lady who I spoke to was very helpful and really nice on the phone. It nice to talk with someone who like to help people