TPT Retirement Solutions Avis 1 710

Fast and efficient

I called TPT

I cannot get into my Portal and have not been able to for several months, i was told someone would phone me as they were updating the website. I have contacted the team several times. Eventually I got an email from IT but the fix still did not work and you cannot get to speak to them directly when you phone back. Phoned again and was in the middle of a lengthy conversation when the phone went dead. The support person did not try to phone me back. I have phoned them again and now awaiting further contact. I'm just going round in circles, it is very frustrating.

Very polite and helpful

Paula williams was just great, very supportive and friendly. The whole process was so much better when you are speaking to someone like Paula.

Having a rep like Paula made the experience more great. She made me feel that we knew each other

Jyol was very pleasant and knowledgeable. She explained things to me so well and even when I didn't understand and asked her to explain more, she went out of her way to ensure I understood everything. Very patient and polite as well. I was very satisfied with the way my call was handled

Andrew was very helpful and understanding ,,,good at his job

Spoke with Jyoti - very friendly - explained everything clearly. She recommended an appointment call to Pension Wise - who would give me appropriate impartial advice.
Excellent service today.

Was really helpful, knowledgeable, and extremely polite...

A very professional, approachable and helpful service

Staff member was polite professional and resolved my query. Patient and attentive

great service, polite and helpful, supported me to get on the on line portal talked me through every step very informative

Over a year later and they still won’t transfer my pension fund.
What a joke of a company. My employer is trying to move our pensions yet TPT are withholding our transfers and keeping hold of our money.
This has been going on for over a year. Why?
They don’t acknowledge correspondence, ignore official complaints and as a result I’ve suffered financials losses due to their higher management fee and missing out on profit share of my pension fund.
This company should be closed down. They are an absolute disgrace. They claim to not have forms returned to them, but miraculously then locate these 8 months later, yet still don’t transfer funds.

Formal dispute raised with TPT over 2 months ago and they’ve failed to even reply to that.
Escalated to pension ombudsman.

Polite and professional service from Jyoti. Provided all the information that I required.
Thanks 👍🏽

Excellent customer services

The customer service was excellent, helpful and not to complain about

Andrew professionalism

Even though it took 15 minutes to get throughthat wasnt the fault of the call handler