When searching for a vertical radiator with the right BTU's Trade Radiators had just what I was looking for. Using their website was easy and delivery was prompt. I'm very happy with the quality and l... Voir plus
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Lisez les avis des autres
Good customer service when trying to establish if a towel rail was the right size. Also possible to mail a person and not mail a "chatbot"! Good range of radiators and towel rails including dual powe... Voir plus
Unbelievably good customer service from Kim. I bought several radiators back in 2022. Two of these had faults in the paintwork which became more obvious over time. I got in touch this week (4 years af... Voir plus
L'entreprise a répondu
I have used Trade Radiators a few times, it’s always my first choice when looking for feature radiators. Always competitively priced Delivery is spot on too, items always really well packed, never... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Operating online since 2004, Trade Radiators has a huge range of radiators, heated towel rails, valves and accessories on their website, all at fantastic prices. If you're replacing a single radiator, or completely refitting a whole house, make Trade Radiators your first port of call. A massive variety of styles, sizes and finishes are available, so you're sure to find something perfect for your home, office or any other place in need of heat! All radiators and rails come with free delivery to all mainland UK addresses. There is a customer support team available via phone, email and live chat to give advice and answer any questions.
Coordonnées de contact
82 Mitchell Street, G1 3NA, Glasgow, Royaume-Uni
- +441412250430
- info@traderadiators.com
- traderadiators.com
4,6
Excellent
659 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Really happy with trade radiators
Really happy with trade radiators - helpful staff on the phone and excellent secure next day delivery. I was also happy with the price!
18 novembre 2025
Avis spontané
Réponse de TradeRadiators
Thank you so much for your lovely review! We're delighted to hear that our team were able to help and that your delivery arrived safely the next day. It’s great to know you were happy with the price too! We really appreciate you choosing Trade Radiators and hope to serve you again in the future.
Kind regards,
Kim Brines
Getting a refund on a returned radiator…
Getting a refund on a returned radiator is REALLY painful. It's been over two weeks and the stock response is "we're chasing this up with the warehouse". Not impressed.
23 octobre 2025
Avis spontané
Réponse de TradeRadiators
Hi Adrian
We’re really sorry for the delay and the frustration this has caused. We completely understand how disappointing it is to wait this long for your refund. We’ve now processed your refund in full, and it should appear back in your account within 3-5 working days.
We appreciate your patience while we resolved this. If you have any further questions, please don’t hesitate to get in touch directly with our customer service team.
Kind Regards,
Kim Brines
Woudnt let me mum and me return…
Woudnt let me mum and me return radiator within their returns policy date and am left stuck with radiator I can't use and hasn't been unpackaged. Me mum used to order all the time won't be anymore. Disappointed is an understatement
1 juillet 2025
Avis spontané
Réponse de TradeRadiators
Hi
Thank you for your review.
I'm sorry to hear that you were not satisfied with your experience. Unfortunately, based on the limited information provided, I'm unable to locate any orders or identify the issue. We have reached out for further information but you have failed to get back to us.
Should you wish to reach you, you can contact our team directly on 0141 225 0430. We’ll be happy to assist you further.
Kind regards,
Kim Brines
Lovely products at a good price
Lovely products at a good price - the valves particularly are beautiful. Also really friendly and professional customer services.
17 août 2025
Avis spontané
Réponse de TradeRadiators
Thank you so much for your kind words! We're thrilled to hear you’re happy with the quality and pricing of our products—especially the valves—and that our customer service team made a great impression. Your support means a lot to us, and we look forward to serving you again soon!
Best Wishes,
Kim Brines
First radiator arrived and one end was…
First radiator arrived and one end was missing paint and the other too much around where the vent would go (picked). Contacted customer services and they assured me the new one being sent woukd be checked before leaving warehouse. New one arrived with same issues. Absolutely shocking service and quality control. Apologies for the inconvenience doesn’t cut it when you’ve been lied to and driven a 30 mile round trip to customers house only to feel embarrassed by your lack of overall care .
28 août 2025
Avis spontané
Réponse de TradeRadiators
Hi
Thank you for your review.
I'm sorry to hear that you were not satisfied with your experience. Unfortunately, based on the limited information provided, I'm unable to locate any orders or identify the issue. We have reached out for further information but you have failed to get back to us.
Should you wish to reach you, you can contact our team directly on 0141 225 0430. We’ll be happy to assist you further.
Kind regards,
Kim Brines
Great communication and product.
27 juin 2025
Avis spontané
Réponse de TradeRadiators
Thank you so much for your kind words! We're thrilled to hear that you were happy with both our communication and the product. Your support means a lot to us, and we look forward to serving you again in the future!
Kind Regards,
Kim Brines
Great Products & Customer service
We have used Trade Radiators twice, excellent customer service, first time we ordered incorrect valves, rang customer service who helped identify the correct ones needed, arranged return and replacements sent out in days. Products are very good quality, delivery always come when the say and keep you updated of time, would definitely recommend to anyone, company that are always happy to help. First Class :)
27 mai 2025
Avis spontané
Réponse de TradeRadiators
Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear you've had such positive experiences with us—not just once, but twice!
Our customer service team will be especially pleased to know they could assist with identifying the correct valves and making the return and replacement process smooth for you. We always aim to provide quality products and reliable service, so it’s great to know that our efforts made a difference.
Thanks again for your recommendation—it truly means a lot to us. We look forward to helping you again in the future!
Best regards,
Kim Brines
valve scratched
22 juillet 2025
Avis spontané
Réponse de TradeRadiators
Hi Kale
Thank you for your 1 star review.
I'm sorry to hear that your valve has a scratch on it. Unfortunately, based on the limited information provided, I'm unable to locate any orders.
To help us resolve this for you as quickly as possible, please don’t hesitate to contact our team directly on 0141 225 0430. We’ll be happy to assist you further.
Kind regards,
Kim Brines
Awful company
1200w radiator element went wrong within a week they weren't really interested in replacing so I'm buying another one from a different company and won't ever use this lot again
12 janvier 2025
Avis spontané
Réponse de TradeRadiators
Hi Greg
Thank you for your review.
Upon reviewing your order, I can see that you contacted us in January regarding an issue with the element. At that time, we emailed you requesting some additional information needed to proceed with a replacement. As we did not receive a response, we were unable to move forward with issuing the replacement.
Had we received the requested information, we would have been happy to send out a replacement on a next-day delivery basis.
If you are still experiencing issues and would like to proceed, please reply to our original email with the required details. We’ll be more than happy to arrange either a replacement or a refund for you.
Kind regards,
Kim Brines
I was trying to get traditional…
I was trying to get traditional radiators
Trade Radiators has a best deal of 15 Years guarantee on Oslo Nordic Range.
Looks very good as well.
1 juillet 2025
Avis spontané
Réponse de TradeRadiators
Thank you for your review! We're thrilled to hear that you were able to find the traditional radiators you were looking for, and that you're pleased with the Oslo Nordic Range. The 15-year guarantee is one of the great benefits we’re proud to offer, and it’s fantastic to know the design met your expectations as well.
If you have any questions or need further assistance in the future, we’re always here to help.
Warm regards,
Kim Brines
Great experience
Great service . Delivered next day after order. Installer had a query and great customer service. Will definitely use again
30 juin 2025
Avis spontané
Réponse de TradeRadiators
Thank you so much for your kind review! We're thrilled to hear that you were happy with the speedy delivery and our customer service. It's great to know our installer and support team were able to help quickly and efficiently. We truly appreciate your support and look forward to serving you again in the future!
Kind regards,
Kim Brines
Excellent advice
Excellent advice, a significant amount of patience from the adviser I spoke to on several occasions and excellent products that have had a lot of complimentary comments from friends and tradesmen who have been working in the house.
9 juin 2025
Avis spontané
Réponse de TradeRadiators
Thank you so much for your kind words! We're delighted to hear that you received excellent advice and found our team patient and helpful throughout your experience. It's especially rewarding to know that our products have impressed not only you but also your friends and the tradespeople working in your home. We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
Kim Brines
Lovely product, excellent customer service
They say that the true measure of a company is how they respond when something goes wrong. When our radiator was installed, there was a small leak, and I am very happy to report that Trade Radiators did everything they could, at no extra charge, to help us solve the problem. Kim was patient and helpful, and she responded to every question and request I had quickly. We will be purchasing from Trade Radiators again.
9 juillet 2025
Avis spontané
Réponse de TradeRadiators
Thank you so much for your kind words and thoughtful feedback. We completely agree that how a company responds when things don’t go quite as planned is incredibly important, and we’re so glad to hear that you felt supported throughout the process.
We’re especially pleased to hear that Kim was able to assist you with patience and efficiency—she’ll be thrilled to know her efforts made a difference. Thank you again for your trust and understanding. We truly appreciate your business and look forward to helping you with your next project!
Best Wishes,
Yasmin Dar
Speedy service
I ordered a radiator at a good price and it arrived next day, I was kept in the loop all the way through. I also ordered the valves at the same time which arrived the next day by a different courier again very easy!
10 avril 2025
Avis spontané
Réponse de TradeRadiators
Thank you so much for your kind review! We're thrilled to hear that you were happy with both the price and the speedy delivery of your radiator and valves. It's great to know that our communication kept you in the loop throughout the process, and that everything arrived smoothly—even with different couriers involved.
We really appreciate your feedback and look forward to helping you again in the future!
Best regards,
Kim Brines
Ref 000778920
Truly disappointing experience. The courier this company is using is not reliable. On five occasions DX failed to deliver the item and keep asking to rearrange the delivery for another day. Three weeks after the initial order my patience ran out. Had to cancel. Hopefully the refund does not take that long
4 juin 2025
Avis spontané
Réponse de TradeRadiators
Thank you for your feedback, and I'm truly sorry to hear about your disappointing experience.
We completely understand how frustrating repeated delivery failures can be, especially after waiting so long. This is not the standard we aim to uphold, and we sincerely apologise for the inconvenience caused by the courier service. Your time and trust are important to us, and it's clear we fell short in this instance.
Please rest assured that your refund will be processed once we have confirmation that the radiator is on its way back to us, and we’ll also be reviewing this case with our delivery partner to help prevent this from happening again in the future.
If there’s anything further we can do to make this right, don’t hesitate to reach out.
Kind regards,
Yasmin Dar
Easy ordering and communication and…
Easy ordering and communication and really helpful phone assistance. Have bought from them in the past, great quality Apollo column radiators. Would definitely use this company again.
14 mai 2025
Avis spontané
Réponse de TradeRadiators
Thank you so much for your kind words and continued support! We're thrilled to hear that you found our ordering process easy and our team helpful over the phone. It's great to know you're happy with the quality of the Apollo column radiators. We truly appreciate your repeat business and look forward to helping you again in the future!
Best Wishes
Kim Brines
Very poor packaging used and damaged…
Very poor packaging used and damaged goods. This company are only the middle men and do not produce any radiators. They should use a better manufacture. Expensive items and inadequately packaged with very slow and poor lead times.
29 mai 2025
Avis spontané
Réponse de TradeRadiators
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and that the condition in which your item arrived did not meet your expectations. This is certainly not the standard we aim to uphold.
While it's true that we work with trusted manufacturers to supply our products, we take full responsibility for the entire customer experience—from order placement to delivery. We completely understand your frustration regarding the packaging and the condition of the goods upon arrival, and we’re actively working with our suppliers to improve both packaging standards and delivery lead times.
Kind regards,
Yasmin Dar
A company worth dealing with.
Helpful and friendly staff who made my requested changes to my order without drama. My radiator was received on time, very well packed with all the necessary brackets & fittings. Their website is informative with dimensions, drawings & pictures, all of which helped me identify the radiator l required. i will certainly use them again.
20 mai 2025
Avis spontané
Réponse de TradeRadiators
Thank you so much for your kind review! We're thrilled to hear that our team was able to assist you smoothly with your order changes and that your radiator arrived on time and well-packaged. It's great to know that our website's detailed information helped you find exactly what you needed. We truly appreciate your support and look forward to serving you again in the future!
Best Wishes
Kim Brines
This company have been so helpful and…
This company have been so helpful and professional, their service has been brilliant. Sending sample colour matching for the designer range has been so useful. As an artist I love look and feel of modern radiators it is an important element of my interior design. I wouldn't use anyone but TradeRadiators, I always find what I'm looking for and I'm always over the moon when they arrive. Mel Winning MA
19 mai 2025
Avis spontané
Réponse de TradeRadiators
Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with TradeRadiators. It's great to know that our colour matching service and designer range have been helpful for your artistic vision—modern radiators really can make a stunning design statement! We truly appreciate your loyalty and kind words, and we look forward to continuing to support your interior design projects in the future.
Best Wishes
Kim Brines
100% in all areas - would recommend
Fantastic products at a great price and quick delivery. Very happy with the radiators and valves and would definitely recommend this company - thank you!
12 mai 2025
Avis spontané
Réponse de TradeRadiators
Thank you so much for your kind review! We're thrilled to hear that you're happy with the radiators and valves, and that our pricing and delivery met your expectations. Your recommendation means a lot to us. If you ever need anything in the future, we're here to help. Thanks again for choosing us!
Best Wishes
Kim Brines
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