Tradewetrooms.comAvis 

68
TrustScore 1.5 sur 5

1,4

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Lisez les avis des autres

Noté 1 sur 5 étoiles

They just never answer the phone. I have called multiple times, get put on hold , listen to their music then after a couple of minutes just get disconnected. Immposible to do business with a compan... Voir plus

Noté 1 sur 5 étoiles

Purchased Impey L2 tray and recommended 5m2 membrane. Corners would not adhere so sought to return the unopened membrane roll. TradeWet Rooms refused since 30 days had elapsed. It took longer than th... Voir plus

Noté 1 sur 5 étoiles

Sadly, we would not use this company again. Products failed to arrive on the 2 occasions stated. Damaged products received via a very rude courier. First attempt at contact with the company was... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

DO NOT USE! Tried to return my item within 2 weeks of purchase only to be told I was 3 days late. Contacted the manufacturer who said they would gladly accept the return up to 30 days. Repeatedly told... Voir plus

À propos de l'entreprise

  1. Rénovateur de salle de bains

Informations provenant de diverses sources externes

Established in 2004 Dramco Limited is a leading UK Online Bathroom Supplier, We have been suppling products at trade price to everyone for nearly 10 Years. Check out our Trade prices on www.tradewetrooms.com


Coordonnées de contact

1,4

Mauvais

TrustScore 1.5 sur 5

68 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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N'a pas répondu aux avis négatifs

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1,4

Tous les avis

(68)

4 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

good product

Very good product compared to others available on the market. Installing wet rooms all the time so can tell the difference.

6 février 2014
Avis spontané
Noté 1 sur 5 étoiles

Appauling, rude,

We ordered goods and told that delivery would be in 7days time. We then called during this period to ensure that the delivery date was met, but having taken payment, we were notified that these goods were not actually in stock and we would have wait a further week. Again, WE called to check on the delivery, and again we were told that this would be a further week. Having to co-ordinate multiple trades on site, and postponing people that had set aside time to do the works, we experienced significant costs having to reorganise for abortive time. Eventually, we received the goods 4 weeks later. At no point did Tradewetrooms contact us, we had to chase and query, and at no time was the customer service good - we were met with short thrift as if it this was us inconveniencing them. Notwithstanding the cost of the purchase, good manners cost nothing! Shocking, and as an architectural professional and specifier I would NOT recommend or use them again.

3 février 2014
Avis spontané
Logo de Tradewetrooms.com

Réponse de Tradewetrooms.com

Hello Anonamous,

Firstly thank you for your review and comments.

Unfortunately, occasionally, items are out of stock and have to come in via the manufacturer and then dispatched out, under the rare occasions that this happens there can be a delay within the delivery time, these tend to be special order items.

I would have to say that we did inform you of the delay and you were happy to proceed and were also given the option to cancel the order due to the lead time.

With reference to staff being rude and unhelpful, all our staff are fully trained within wetroom specifications and offer the highest level of customer service. We have no reason not to follow things up or be rude to our customers.

I'm sorry that you feel unhappy about the level of service you have received from us.

Thanks, Tim.

Noté 5 sur 5 étoiles

Reliable, efficient and easy to talk to.

I was able to have a single really helpful conversation, which ended a lot of to-ing and fro-ing trying to understand the differences in the products on the market. The result was great and cheaper than anywhere else. I would highly recommend.

27 janvier 2014
Avis spontané
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Réponse de Tradewetrooms.com

Hi Alex,

Thank you for your comments and review, I'm please our staff found the correct solution for you needs.

Tim.

Noté 5 sur 5 étoiles

Wetroom tray.

Very fast delivery.
I'm a wetroom / bathroom & tiling specialist , and the product was great value for the price.I will def use again !!!

9 janvier 2014
Avis spontané
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Réponse de Tradewetrooms.com

Hello,

Thank you for your review and comments. If you need anything in the future please do not hesitate to contact us.

Thanks for you custom.

Tim.

Noté 5 sur 5 étoiles

excellent service and delivery

IATEMS ARRIVED NEXT DAY WITH NOTHING MISSING AND NOTHING WAS DAMAGED.I WAS ABLE TO CARRY ON WITH MY WORK

19 décembre 2013
Avis spontané
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Réponse de Tradewetrooms.com

Hi Janusz,

Thank you for your comments and review, please everything went smoothly with your order.

Tim.

Noté 5 sur 5 étoiles

Good site and helpful phone service all in one.

Found the site easy to use with a large selection, when I needed extra help all it took was one call. Will keep using them in the future.

3 décembre 2013
Avis spontané
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Réponse de Tradewetrooms.com

Hello,

Thanks for your review and comments, pleased our wetroom specialists where able to assist with your questions.

Thanks, Tim.

Noté 5 sur 5 étoiles

Great Service, Excellent Price

Everything arrived as expected; next day. When I had a follow up question about getting some matching equipment that was not shown on their web site I got an immediate response that they could get it and also at a competitive price. Cannot fault in any way. So this is an A1 company as far as I am concerned. Will use again and recommend to friends..

7 novembre 2013
Avis spontané
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Réponse de Tradewetrooms.com

Hi Mark,

Thank you for your review, pleased everything arrived on time.

Tim.

Noté 5 sur 5 étoiles

Hassle free and Easy

No complaints here, just hope the product is durable enough to last.

28 octobre 2013
Avis spontané
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Réponse de Tradewetrooms.com

Hi Chris,

Thank you for your review and comments.

Tim.

Noté 1 sur 5 étoiles

Unreliable delivery

Sadly, we would not use this company again. Products failed to arrive on the 2 occasions stated. Damaged products received via a very rude courier.

First attempt at contact with the company was met with an unhelpful assistant. subsequent contact resulted in me having to push for information.

POOR SERVICE ALL ROUND, Not acceptable!

14 octobre 2013
Avis spontané
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Réponse de Tradewetrooms.com

Hello Mr & Mrs Mcafdden,

Firstly thank you for your review an comments, Firstly we totally agree with you that the service that you have received from city link is totally unacceptable. We have had confirmation that you have received your order finally today.

I know this is perhaps doesn't help the situation that we have been in, however we will no longer be using city link as of today for delivery of large Tile Backer Board and this has been confirmed as of this evening.

Having resent 3 deliveries to you, I know Steive has been working hard to keep you up to date with everything that we have had back even checking on Saturday when we are closed.

If there is something that you would like to order from us in the future please call us and speak to my self and we will build a custom package/discount for you.

If you have any other questions please do not hesitate to contact me self and again can only apologise about the inconvenience caused by our courier.

Thanks, Tim.

Noté 5 sur 5 étoiles

Very fast delivery, best price.

Found Trade Wet rooms through Google.
Delivery was fast and the price was the best I could find for the quality I required.
Checkout was a bit difficult, but this was the first time I'd used their payment method.

I wouldn't hesitate to use Trade Wet Rooms again.

27 septembre 2013
Avis spontané
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Réponse de Tradewetrooms.com

Hi Ken,

Thank you for your review and comments, sorry about the issue that you had checking out, we are always looking to improve things.

Thanks, Tim.

Noté 5 sur 5 étoiles

Very accommodating firm

Just ordered off trade wetrooms first contact the staff are very knowledgeable and friendly. Purchase delivered on time at the price agreed and very securely packaged. Would definitely recommend.

27 septembre 2013
Avis spontané
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Réponse de Tradewetrooms.com

Hello,

Thank you for your comments and review, please we managed to help you out and your delivery got there safely.

Tim.

Noté 5 sur 5 étoiles

low price and next day delivery

cheaper than my local merchants on a trade account and next day delivery why bother going out of the house when you can get service like this

19 septembre 2013
Avis spontané
Logo de Tradewetrooms.com

Réponse de Tradewetrooms.com

Hello,

Thank you for your comments and review, If you ever need anymore wetroom kit, please do not hesitate to give us a call.

Tim.

Noté 5 sur 5 étoiles

Good service and very helpful advice

After a couple of calls and a few email including my plans etc Trade Wet Rooms helped me every step of the way.

16 septembre 2013
Avis spontané
Logo de Tradewetrooms.com

Réponse de Tradewetrooms.com

Hi William,

Thank you for your review and comments, pleased we managed to assist you.

Thanks, Tim.

Noté 5 sur 5 étoiles

Efficient, fast and excellent value.

Very high quality product at a reasonable price. Only issue I have is the web page is a little lacking in details e.g. item code-and not all sizes are listed, although a telephone call usually allows one to discover the size one really wants e.g. 50mm x 2.4m x 0.600m!

13 septembre 2013
Avis spontané
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Réponse de Tradewetrooms.com

Hello Sir,

Thanks for you comments and review, we are always in the process of updating sizes etc, apologies that your size wasn't listed on the site at the time.

Thank you for your custom.

Tim.

Noté 5 sur 5 étoiles

Does just what it says on the tin - FACT !

Used Tradewetroms twice now & twice i have been impressed. Ordered what i needed at a reasonable price i might add, and it was there the next day. Prompt delivery, good customer service with people who want to help. Why go anywhere else !!
Excellent, and will be using Tradewetrooms again !...

9 septembre 2013
Avis spontané
Logo de Tradewetrooms.com

Réponse de Tradewetrooms.com

Hi Marcus,

Thank you for your repeat business and review..

Tim.

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