TradeYourPhone Avis 

⚠️ Very disappointing experience with Trade Your Phone

I sent my Pixel 6 to Trade Your Phone after receiving an initial valuation of £68.

After receiving my phone, they reduced the valuation to £4, which I rejected. They then offered £6, which I also rejected. Despite me rejecting both revised offers, they still transferred £6 to me.

I never agreed to sell my phone for £4 or £6. I am now trying to get my phone returned.

Very disappointing experience and, in my opinion, extremely poor communication throughout the process. I would recommend anyone using Trade Your Phone to keep screenshots of the original valuation, revised offers and all correspondence.

I hope they resolve this by returning my phone.

Excellent service from the guys yet again! Sourcing the latest phone at the best prices in the Uk.
Fab job guys keep it up.

Always excellent service at Phones 4 U. Super reliable phones and great value.

Found adam very helpful & i am not getting on well with phone

Terrible service, states a figure for device and then once received they drop the price massively, then you still have to wait days for the money. Total Scam and Pray on the vulnerable.

Really easy to use website, great customer service, next day delivery on packaging for phones to be sent back in, with Tracking labels etc. Posted follow day, received email to confirm phones had be delivered & being checked. All completed from quote to payments 4days. Excellant service, great price for our old phones, highly recommend

Excellent service received
I have no complaints about the service provided

FRAUD AND THIEVES. THEY STOLE MY PHONE AFTER Ok REJECTED THE 5€ embarrassing offer they gave me
I have to take them tk the financial ombudsman service STAY AWAY CUETOMERS

DO NOT TRY TO SELL TO THIS COMPANY!!!
They knock off 70% of the value they Origionally offer and make up false faults. Then refuse to return the phone to you and do not reply to emails.
Complete scam of a company, stay clear

Really fast repairing my charging port and then offered a me a fair price for a case and charger. Cant recommend enough. Top service from Mo and the lads

100% fraud. Writing
Review
I strongly advise people to avoid using services.These 5 stars ate fake.
My experience was extremely unprofessional and frustrating. I sent my mobile phone using the instructions they provided, with Royal Mail tracking and proof of delivery. The package was accepted and delivered. However, when I contacted them several days later because I had not received my payment, I was told that the envelope had supposedly been “tampered with” and that they had raised the matter with Royal Mail.
My question was simple: if the package was visibly tampered with when it arrived, why was it accepted in the first place instead of being rejected at delivery?
I was then told that photographs would be provided. I explained that photographs taken after receiving and opening the package would not prove when or where the alleged tampering occurred.
The conversation became argumentative, and I was then told that Royal Mail could take up to three months to respond and that, at best, compensation might be around £100. This was despite the agreed value/payment for my phone being around £227.
Only after I stated that I intended to report the matter to the police was the money eventually paid to me.
Based on my personal experience, I found the handling of this matter extremely unprofessional and unacceptable. I would strongly recommend that anyone considering using this company does their own research and thinks very carefully before sending them anything.
I personally will not be using their services again.

Excellent service easy to achieve my sale

Total scam offer you a price and then you send the mobile phone and they offer you a ridiculous low price, you reject it and they make 3 more offers all which are a total joke, then when you reject and ask for your phone to be returned they charge you £5…shop around and avoid these cowboys

Avoid, avoid, avoid! They lure people in with what look like reasonable offers and then upon receipt of the phone reduce these by 80% or so. Very difficult to avoid the feeling that one is being scammed. Take your old phone elsewhere!

I sent in an iPhone 13 Mini with a shattered back glass. I declared it accurately as "Broken" from the start. They initially offered a low valuation of £68, but after receiving the device, they revised the offer down to £30, claiming it was "not economically repairable."

The phone is 100% operational the screen, touch, cameras, face ID, and logic board work fine because I've been using the phone up to the date of sending it in. Calling a fully functional device "not economically repairable" simply because of cosmetic back glass damage is completely misleading.

Declaring a phone as broken should mean the valuation already accounts for damage. Trying to knock an operational phone down to £30 scrap value feels like a predatory tactic hoping customers just give up and accept pittance. I rejected the revised quote immediately and asked for my device back. Avoid.

Fantastic service as always at TYP

Excellent service provided
Very helpful in every criteria
Good value for money

I've had a fantastic experience with TYP. The service was absolutely top notch
I couldn't be happier
Thanks

I recently traded my device in with TYP and honestly, I’ve been really impressed with their service. Everything was so easy and straightforward, and the whole process was much smoother than I expected. The staff were really helpful and friendly too. Definitely recommend TYP if you’re thinking of trading in your device.