Trafalgar Umbrella Avis 

Amazing team. Always helpful

Fantastic service from John and the team, managed to process my pay on time despite me forgetting to submit my timesheet by the deadline. Wouldn't consider using another provider

PLEASE AVOID. I have never experienced service quite as bad as this. Never got paid on time.... never got paid correctly. I would invoice for 4 weeks and when pay day came i would only get paid for 1 week due to Trafalgar not processing the other 3 weeks for some unknown reason. I worked on a team with 5 people and all 5 of us were using Trafalgar and we all experienced the same issues. At one point Trafalgar appeared to have been bought by another company. Everyone's Tax code got changed to a K code and we all got rinsed for Tax because HMRC thought we had 2 jobs when in fact it was Trafalgar and the new company who bought them. I tried to raise a complaint with them and was basically ignored...They do not care at all. I could go on all day but honestly it was awful... There are other Umbrella Companies out there, so please explore your options. I have since left Trafalgar and the people on my team are still experiencing problems, which prompted this review.

On several different occasions (5/6) they've failed to pay me on the Friday when I should receive payment without any explanation or notification as to why this is so or why there is a delay. I have to chase it up every time during the following week to prompt them into paying me and on a recent occasion they assured me it wasn't an issue at their end only for my agency to confirm that it was so there's no admission of fault or apology either. If you seek an umbrella company that provides reliable payment and trustworthy customer service look elsewhere.

I'm a current 'employee' of theirs at the moment. It's 18:40 Monday and I still haven't been paid the wages that I billed for on Friday morning. When billing on Friday, I was met with an automated email stating a response should be expected within 3 days!

The whole purpose of this bleak company is to process payroll and pay wages on time!!

If you're reading reviews trying to decide if you should or you shouldn't...swerve! This isn't the first time.

I have never experienced such poor customer service, I have now left them but on my last week I needed to apply for SSP. I called in and asked if I could have a SSP form sent to me but nothing was sent so I emailed over to the relevant department which then I never received a response from. I’ve had issues with them from the very first day. This is now the second review I have written as the first one Trafalgar managed to get removed themselves after I refused to remove it from here. I was asked to remove it by the same customer service agent that was very rude to me on a numerous amount of occasion. Trafalgar make false promises. I would never be using this company again.

I would like to say that Trafalgar have been great in paying me within a few days of invoices being raised. In addition, i had an issue with a timesheet and required payment sooner than the usual time they give.

John Harris went above and beyond for me on this occasion and the customer service is 10/10.

Thank you John

If you require a contracting employer then I would highly recommend this company- I have found the staff at Trafalgar incredibly helpful and quick to respond, even with Covid restrictions (unlike my time with Paystream who I WOULD NOT recommend)

Their fees are very low and payments are made quickly without any extra payment from you (unlike others) and usually sent within 1-2 working days of timesheet being authorised.

High praise to John Harris for being super helpful and friendly since my first contact with Trafalgar. 10/10 Service, thanks Trafalgar!

I would highly recommend. The staff is incredibly helpful, knowledgeable and friendly. They respond quickly to my queries and they always have my back. I have used them for a few months now and the whole process has gone rather smoothly.

Really helpful and friendly staff who answer queries and get back to you very promptly. I’ve used them for around 1 year now and wouldn't use anyone else.

Trash umbrella company with trash customer service and assistance. You will have to fight to get any information out of them & they are rude. Use a different umbrella if possible.

I've contacted Trafalgar on numerous occasions after not receiving SSP, I've received no response. They've offered no explanation, I can't speak with anyone as the phone lines are closed, whilst using their services my salary payments started being received erratically with no explanation as to why the days were changing from one payment to the next, despite point blank asking the question they just tell you "it'll be in before close of business tomorrow". It's always tomorrow and nothing is ever their fault, these problems began before COVID-19 too. If you need the services of an Umbrella company I would AVOID this one at all costs, you'll spend more time chasing people to do their job than you will doing your own job.

No P45 received - left nearly 4 months ago.
I tried to speak with them over the phone or via emails to get this resolved. Always saying the same as in the comment bellow - they awaiting for last payment. Sorry, but it has been long enough for you to get this sorted.

Asked to raise a formal complaint, said they don't have a complaints procedure. One of the HR agents John replied to my request to raise a complaint and said that its not a complaint and apparently they decide if they will accept your complaint or not, never heard of bigger nonsense in my life. I decided to call and same John answered, was extremely unprofessional and rude, made inappropriate jokes and had a good laugh with colleagues in the office while I was still on the line.

EVERY SINGLE COMPANY HAS COMPLAINTS PROCEDURE.

Please do yourself a favor and avoid them.

Always on the ball always in touch when needed and always available if you need to speak to someone.

Very pleased; I've been using their service for over a year now and never had any issues. Fast and reliable. Excellent Service.

Professional service, very reliable and quick.

Professional, prompt service from all at Trafalgar. I have never had any issues and all problems, although there have only been a couple over the last few years, all have been dealt with swiftly and efficiently.

Excellent company, responsive and professional

Great service, easy to use and always on time. Have used the service for over one year and have had no issues.