Trainers Factory Avis 

Fake trainers no return address still haven't had a refund or return address every excuse not give you your money back DO NOT BUY ANYTHING FROM THESE SCAMMERS SELLING COUNTERFEIT TRAINERS THEY HAVE FAKE STOCK X QR CODES ON THEM THE COMPANY IF YOU WANT TO CALL IT THAT GIVES YOU THE RUN AROUND WHEN TRYING TO GET YOUR MONEY BACK AND THE CHAT ON THE LIVE CHAT DISAPPEARS WHEN YOU ARE TRYING TO GET YOUR MONEY BACK PLEASE STAY CLEAR OF THIS WEBSITE THE TRAINERS ARE FAKES FROM HONK KONG IF I COULD PUT THE CONVERSATIONS I HAVE HAD TRYING TO GET MY MONEY BACK AND A RETURN ADDRESS I WOULD IT IS ABSOLUTELY SHOCKING THEY HAVE ROBBED ME OF £200 DEFINITELY A SCAM SITE

Absolutely shocking customer service and the tone and rudeness via chat is not acceptable !!!

Sent me the wrong size trainers …. returned at my expense …. then feigned it was my error that I ordered the wrong size ….. have requested a refund (over £200) on multiple occasions - which they are staying is not policy as I ordered the wrong size !

Seriously avoid this cowboy operation and pay a little more for high street prices …. guess I should have taken note of their poor reviews before I ordered !

Initially it was a rocky start as I did not receive confirmation email with shipping details. I contacted number on website and they were very apologetic & helpful. I later received the email & yesterday received the trainers. The trainers are beautiful. I would use this company again. The customer service eliminated any negative thoughts I had.

So I should of listened to people who told me not to buy from this website. They sell fakes I compared real Jordan to their fake ones and damn I was scammed and they even cost more than the real ones ridiculous. And it was hard to return as they keep making excuses. So becarful and buy real ones from Nike and real website.

Counterfeit Trainers Please Avoid
Where do I start. My wife ordered Black Nike Air Vapourmax Plus from this website.
1- took them 10 days or just over to deliver
2- during this time we found lots of negative reviews about their business ethics and sale of counterfeit products
3- she messaged them highlighting her concerns and it seems like they use ChatGPT coz their responses are ridiculously long, odd and very much customer blaming tone.
4- finally received the product and not to our surprise- box was not a genuine Nike box & The label was fake
4- the biggest giveaway was the logo Nike swoosh on the heel.
5- there was a fake stock X tag on a trainer with scan code which was a dud. The tag it’s self was in a bad state
6- there was also a pair of Chinese socks in the box too.
7- went to my local Nike and they concluded that my suspicion was correct the trainers are counterfeit.
8- wrote them back asking for our money back and as expected we got a long email still stating the trainers are real. However now they were happy to refund provided we send the counterfeit product back to them.
9- I promised them that I will be posting all their emails and mine on line and this is the first step towards it
10- there are two names registered to this company both of them are of south Asian nationality not sure if their names that I now have are real or fake. But I will be passing them on to the trading standards and on social media.

11- I am expecting them saying that they don’t recognise my details on this platform and this is because my wife ordered the trainers and she used her details.

12- I will also write to Nike separately so that they can take needed action against this business.

Firstly I want to say thank you for spoiling my boys birthday he wanted Jordan 4 thunders for 1 year for his birthday firstly it took long time for the delivery to come and then a day later we found out they were fake this company is selling shoes for £200 when they are fake I can get a fake pair for like £20 the best thing you can do is to give me a refund.

Excellent customer service and very friendly when dealing with enquiries. Delivery may take a few days more when ordering from the UK, but I cannot fault the product at all(100% authentic). I ordered Jordan 4s for my teen daughter, she absolutely loves them and they are perfect. Will definitely order again! Poor reviews prior to mine left me feeling uneasy about my purchase initially, but I’m glad I proceeded as my experience has been completely positive and I have no bad word to say. Just a perfect example of how you’ll only read into the ‘bad reviews’…don’t be fooled by a few negative narratives! Our trainers arrived within a reasonable timeframe and they are 100% authentic!

Great communication and reliable service. Great quality shoes am happy with the purchase.

Jeff was extremely helpful

Disgusting company to deal with.
Fake products and 'customer service' agents who repeatedly lie and fob off.
Breaking the law by not following the UK online selling laws.
Avoid at all costs!!

DO NOT BUT FROM THIS SITE!

Alarm bells began to ring for me when I had to chase them twice for the delivery and the live chat stated that it was their policy for them to be delivered 2 weeks after order.....

I ordered a pair of Nike VaporMax Plus for my sons birthday, when they did arrive straight away you could tell something was off, the shoes barely fit in the box, the swoosh on the heel touched the stitiching, the printing on the size label was all over the place and then there was the smell of glue.

They do go out of their way to try an pull the wool over your eyes to their credit by attaching a Stock X genuine tag to them however a quick google search on how to establish these are fake was able to verify this as well.

They are good quality fakes no doubt, but they do not state this on their website, stay away.

fake shoes should have knew by looking at the prices the amount i opened them it smelt like really cheap toxic glue. Do not trust this website ordered a pair of jordan 4s and i took them to an authentication turned out to be fake. I also asked them for a refund multiple times and nobody has got back to me.

I received counterfeit Air max 90 Surplus from Trainers Factory. In their defence they did eventually refund me but they originally tried to force me to leave a positive review in exchange for a refund. I had to threaten to report them for fraud before they unconditionally refunded me.

As you can see the Fraudster has decided to call me an idiot. On a side note Nationwide have identified them as the culprits for my card fraud. I can evidence all of my claims and I have provided the evidence to the Visa Fraud team.

I never really write reviews but I received so much good customer service that I thought I need to write something. My daughter bought me a pair of jordons 6 and they had came and were to small and need bigger size and I contacted trainersfactory and they were so good they talked me through everything I needed to do and they made the whole process so easy . Also the jordons I received were fantastic and the best quality. Again I can’t speak highly enough of the customer service I received from Abraham Leo. If you are looking quality service, I highly recommend these guys.

New favourite trainers!! Best company for shoes

Air Jordon's trainers were ordered for my granddaughter. They arrived on time. She was thrilled. Trainer Factory were efficient from my initial order, through to delivery. I was kept informed at all stages of the process. I would 100% recommend using Trainer Factory. A. Poole

I order a pair of Air Jordan 4 Retro trainers before Christmas I was worried that they would not arrive in time, but they arrived fine. The customer service was very helpful when I contacted them as I was worried if they would be late.
Great service, good delivery and value for money.

Fantastic porduct and customer service throughout this busy time of year. Even when I was getting a little twitchy about prompt delivery. The team where confident, calm and reassuring to all my queries. Top drawer stuff from a great company!!
Kudos All!

Edit: someone has just rang me off a mobile number from this company asking why ive left this review. That is harassing behaviour. I asked why they were calling me and i hung up and blocked the number.
They also refunded the additional shipping fee after seeing my review.

Ordered yesterday, i then realised it would take 12 days for me to get my order. I emailed them and asked if they are based in the uk and i needed the order asap. I was told they are in the uk but ship from another country and couldnt guarantee i would get my parcel before christmas and they would be shipping it tommorow. I therefore cancelled it yesterday which they accepted and would refund me tommorow.
They have refunded me however have kept the shipping fee which is completely unacceptable considering i cancelled the same day i ordered and the day before they were going to ship them.
Wouldn't recommend.

Straight forward order using clearpay as I didn't trust the reviews I read. I read the terms and conditions of clearpay before ordering from a sellers point as they have to adere to the terms and conditions of using clearpay. They can't sell counterfeit goods or pirated goods, hence why I ordered through clearpay as you can withhold the payments etc etc if you believe the goods are no good. I only use sites that I know you can use klarna/clearpay with as these sites would be veted before the seller is allowed to have a account for buyers to pay through. I will most definitely update when I receive the trainers otherwise I will take the necessary steps to having a refund through clearpay so I'm hoping this isn't going to be the case. I didn't have any problems with using the clearpay option as payment and I also checked on clearpay itself if this site was in the store finder and it is. I've seen so many mixed reviews on here, I went and done my homework first so I have every faith that I get a genuine pair of jordan 4s

Thanks