Trainers Factory Avis 

Asked for a refund was toldvthatbthey do not do refunds etc. Under uk anything bought online can be refunded no questions asked within two weeks of purchase. They also force you to ourchase things through their clear pay system. Which is a credit arrangement. This company is dody they buy their trainers from stock x and sell them to us at a profit. IF YOU SANT WANT TRAINERS GO TO STOCK X

Experience was positive. After reading other reviews I made sure I ordered in plenty of time. Took a couple of weeks but great trainers

Perfect transaction from delivery to quality

The goods arrived but just took forever! I chased the seller via email and no reply until I sent the second chaser.

Great company, excellent customer service would recommend

With Christmas approaching please do not be fooled by this company, if I could upload here I would send you all my communication with them, they absolutely sell fake trainers you can buy in wellsbourne market in Stratford for £25-£40 (exactly the same product)
I paid near £500 for two pairs of fakes (verified by Nike) the one I have Royal Mail postage proof of return they speak to you in broken English pretending you never returned (I have a receipt for proof) my purchase was over a year ago but most importantly this is a reminder to be careful. I would say some reviews on here of positive are from people don’t realise they have a good replica of the trainers or people linked to the company writing themselves
Anyone who wants proof I can email all my correspondence!

Having fast reply’s great customer service and just really helpful to be honest with you I’m grateful

These are fake trainers i want my money back

The trainers are so fake it is actually offensive. The fakes don't even closely resemble the real deals. I've seen better fakes in Southeast Asian Markets. Bought some Nike Air Max 90 Surplus and compared them next to my real pair (That were bought from different store but were a size too small) and the difference is horrendous. Don't buy from these scammers. They say they not scamming but they are.

Very good price and quality items.
My only negative is delivery time,

They will sell you fake trainers from China and charge you what you would expect to pay for a real pair of trainers. Avoid at all costs. They will refuse to return. I’ve ended up with fake trainers that I couldn’t even sell on eBay as they’ve failed authenticity verification and told they were counterfeit. What more evidence do you need! Avoid at all costs!!

Sold me fake trainers, they said I could return now I’ve been waiting days for an address to send them to.

My item has still not arrived. Very poor at communication.

Just had it confirmed that our trainers are fake.

Horrific experience. Just like a load of other reviews on here, I received fake trainers (Nike Air Dunk Low Panda). I actually paid more than the genuine recommended retail price for them so I was gutted when I saw the quality of them. Stitching wonky and unravelling & generally just finished really badly. They were supposed to be for a present for my son but there was no way I was giving anybody these. Countless email exchanges was going nowhere fast. None of the telephone numbers advertised on their website work either. In the end Klarna had to step in and thankfully I got a refund. Wasted hours and hours with this company and would like to warn others not to make the same mistake that I did. Be warned. My son has since bought a genuine pair from the nike website and they are in a different league in terms of quality.

COMPLETE SCAMMERS!
I ordered trainers from Sheidys. They arrived but were far too big and not true to size. Emailed to request a return but no reply. Emailed again to say will return following return policy on website. No response. Returned using Signed For Royal Mail. Checked track & Trace but royal mail unable to deliver as NO ANSWER! Emailed them again and tried calling but no response. £36 is a lot of money for some people all i ask for is a refund as the trainers were far too big for me!

** update 17/06/23

It’s unheard of with any reputable company having 54% out of 383 reviews stating that they were not completely happy, out of which 39% GAVE A 1-STAR REVIEW. This proves Trainersfactory are the liars not the customers.

Common themes of the reviews are Fake trainers, poor customer service and Liars, this is exactly what you have proven in your unprofessional and incompetent reply.

Customer reviews matter and your response speaks for it self.

AVOID THIS COMPANY. FRAUDS AND SCAM ARTISTS!!!

I received (Fake) trainers, they arrived 2 months after ordered. Argued via email for a further 2 months for a refund. Thank fully I originally paid through Klarna and Klarna were the ones to refund me not trainer factory.

I’m shocked at such blatant fraudulent activity by Trainer Factory, I won’t be surprised if they are under criminal investigation with all the identical reviews stating fake trainers. I also won’t be surprised if they claim (as per other reviews) that they don’t recognise my name, the oldest trick in the book 😂

I’ve reported them to trading standards and also have reported the director of the company (quick search via companies house).

Trainers perfect as described customer service good replied to query on email
Within the day