They sell counterfeit shoes and Rob your money. Don't buy from this website. They will lead you on of a refund with no intention of giving you your money back. Big Scammers
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Lisez les avis des autres
For evrey1 on 🌎 how u know if the website is legit before ordering from a site ... go on Google and type the postcode. If the building come up as a business department we're more than 1 business is... Voir plus
These trainers are unreal!!… just received a pair of Jordan 4’s Military black… so so nice and as promised they came when they said they would come. These were for my daughters 16th birthday and she i... Voir plus
L'entreprise a répondu
Should of trusted my gut and saw the dodgy site for what it stood for... a dodgy company! Purchased on here out of desperation to get a pair of otherwise sold out trainers in time for Xmas, silly me a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Trainers Factory is your go-to destination for authentic, head-turning sneakers at unbeatable prices. Born in the UK, we specialize in delivering the hottest styles from brands like Nike, Air Jordan, Adidas, and Yeezy—without the premium price tag. Whether you’re a collector, trend-setter, or just after everyday comfort, we’ve got over 900 styles ready to ship. Fast delivery, real quality, and a team that genuinely cares—Trainers Factory is where sneaker culture meets customer satisfaction
Coordonnées de contact
321-323 High Road, RM6 6AX, Essex, Royaume-Uni
- +447868707391
- sales@trainersfactory.co.uk
- trainersfactory.co.uk
2,3
Bas
397 avis
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Disgusting firm to deal with
Disgusting firm to deal with, lie constantly about all aspects of purchase, contact information, delivery date, delivery, issues with courier, issues with Klarna and refunds, I will never use them again and suggest you do with concern.
29 décembre 2022
Avis spontané
Réponse de Trainers Factory
Thanks for reviewing your experience, we apologize for that. If you have any problem after ordering. so we have investigated your case, and please don't worry about your order. Just get in touch with us via email: sales@trainersfactory.co.uk. we will solve your problem quickly.
…fist order excellent in all but second order not happy
This second order fist order was excellent excellent all round but this second order not to good already just under 3 days the sitching is coming away so not happy with this order
21 mars 2023
Réponse de Trainers Factory
Thanks for reviewing your experience, we apologize for that. If you have any problem after ordering. so we have investigated your case, and please don't worry about your order. Just get in touch with us via email: sales@trainersfactory.co.uk. we will solve your problem quickly.
thanks
PURCHASE AT YOUR PERIL
Do not buy from these people. PURCHASE AT YOUR PERIL. Trainers were fakes and also didn’t fit properly .When I tried to return the throw their very dodgy returns policy at me ( basically if they don’t fit, it’s because you didn’t measure correctly !) Took a month to finally get a return address and they were beyond rude and difficult to deal with. They finally after much arguing, agreed to refund and sent me a return address. I called the number that was with return address and it was a someone who had ordered on StockX!!! Basically only send you return address when they manage to resell item! It’s unbelievable. I literally sent my returns to a random buyer who knew nothing about Trainer Factory.
3 janvier 2023
Avis spontané
Réponse de Trainers Factory
Hello
Thanks for reviewing your experience, we apologize for that. If you have any problem after ordering. so we have investigated your case, and please don't worry about your order. Just get in touch with us via email: sales@trainersfactory.co.uk. we will solve your problem quickly.
and we want to tell you something about our trainers. they're real and authentic. if you have a size issue so no problem we will change it to the correct size. because we are always here for you just tell your order number to our support team. so we will resolve it don't worry
thank you.
Trainers Factory...
Fantastic trainers for my partner. He loves them. Waited a bit longer for delivery but was worth the wait. Browsing online for his next pair of Jordans as he collects them. Superb!
21 mars 2023
Réponse de Trainers Factory
Hello Lorraine Gibbons.
Thank you for the positive review. We appreciate it. As we do strive to provide quality service to customers. Have a lovely day.
Réponse de Trainers Factory
Hello James.
We are very happy that you took the time to give us feedback. We hope to see you again soon!
Thank you.
Still waiting for them.
18 mars 2023
Réponse de Trainers Factory
Hello we hope you are well .
but we want to tell you about your parcel. your parcel has been delivered.
( is your order number 8154.) ( order date 10 March 2023 ). this is your tracking link https://www.royalmail.com/track-your-item#/tracking-results/XL957672459GB. and ( Your item was delivered on 21-03-2023.)
and please check your email because you have already received an email about your order.
Thank you
Appalling service rude customer service…
Appalling service rude customer service fake shoes. Will never use them again. Took 2 weeks to process a refund and being called a liar by them
13 mars 2023
Réponse de Trainers Factory
Hello Shakeela Khan.
Thank you for reviewing your experience, we apologize for that. If you have any problem after ordering. So we have investigated your case, and your order has been returned but you have not sent back our parcel. Sorry if you think we're rude. But we are not rude we were working on our refund policy. And we did not get the parcel back. And has not sent back the parcel yet. We are still waiting. As you were in a hurry to get your refund, please send our parcel quickly as well.
thank you .
Not reliable
I bought a trainers on 09/22, I received wrong order and returned to trainers factory waiting to receive the correct size .
I am waiting for 4 months and not received nothing, not answer, not my order.
4 novembre 2022
Réponse de Trainers Factory
Hello Ana Milena.
Thanks for reviewing your experience, we apologize for that. If you have any problem after ordering. so we will investigate your case, and please don't worry about your order. Just get in touch with us via email: sales@trainersfactory.co.uk. we will solve your problem quickly.
Thank you
Stay away from this company
Please stay clear fro this company. False advertising and what has come in the post is not what is advertised on there website. They arguing a refund and refusing to send returns label. Excuse after excuse. You qre liars and thinking your response will get you anywhere. Your parcel was sent back all proof provided to my bank yourself and clearpay. I have ypur messages begging me to remove my review which I'm happy to post o here. Ypu received the received my parcel and ypu have co firmed this lol
9 mars 2023
Avis spontané
Réponse de Trainers Factory
Hello Sherezade.
Thank you for reviewing your experience, we apologize for that. If you have any problem after ordering. So we have investigated your case, and your order has been returned but you have not sent back our parcel. Sorry if you think we're rude. But we are not rude we were working on our refund policy. And we did not get the parcel back. And has not sent back the parcel yet. We are still waiting. As you were in a hurry to get your refund, please send our parcel quickly as well.
We do not do false advertising. If you wanted a refund, we've refunded you. But we understand you want a free pair. But we have refunded your order. So please send our trainers back
thank you
A very happy teenager with new Jordan’s…
A very happy teenager with new Jordan’s , took a week to come via Royal Mail but v good communication thank you 🙏🏻
17 février 2023
Réponse de Trainers Factory
Hello candice molineux.
We are very happy that you took the time to give us feedback. We hope to see you again soon! We are so grateful for your kind words
Thank you
It is now the 11th day since ordering…
It is now the 11th day since ordering my trainers. And yet I haven’t received them. And you are asking me to rate my experience. You must be joking honestly. I might have something decent to say if you took the time to actually complete your job.
24 février 2023
good shopping
25 février 2023
Réponse de Trainers Factory
Hi Stephen
Thank you so much for your positive feedback your review is the motivation that helps us to work tirelessly for our customers. Thank you
Kind Regards
Jeff Oliver
Fantastic customer service
Fantastic customer service! Happy customer and good value for money. The team were great, especially William.
24 février 2023
Avis spontané
Réponse de Trainers Factory
Hi Ash
Thank you so much for your positive feedback your review is the motivation that helps us to work tirelessly for our customers. Thank you
Kind Regards
Jeff Oliver
Do not buy
Do not buy
I ordered trainers 6 WEEKS AGO AND STILL NOT received them , sent them multiple emails asking where they are and asking for a refund. Still not reply I will be reporting them to the police and getting this website shut down. Avoid
Please do not buy from them
Scamming robbers
1 février 2023
Avis spontané
Réponse de Trainers Factory
Hello Summer Atkins.
Thank you for reviewing your experience, we apologize for the inconvenience. If you have any problem after ordering. So we have investigated your case. So management said, you canceled your order, and your refund is in process. Please don't worry about your order. Simply contact us by email: sales@trainersfactory.co.uk. We will solve your problem soon.
Thank you.
DO NOT BUY!!!
DO NOT, I REPEAT, DO NOT USE THIS COMPANY.
Manipulative liars and selling fakes. Need I say more. Please don't fall for it and make the same mistake I did and buy from this "company".
23 décembre 2022
Avis spontané
Réponse de Trainers Factory
Hello Jasmine Hewitt.
Thank you for reviewing your experience, we apologize for the inconvenience. If you have any problem after ordering. But we want to tell you something about your parcel. We are dealing with genuine products and the parcel you received is genuine, so please do not worry about your order. Simply contact us by email: sales@trainersfactory.co.uk. We will solve your problem soon.
Thank you.
FAKES! AVOID this company!!
AVOID this company! Was told my shoes were lost in the post so needed to redeliver 4 weeks late. Once arrived they had sent the wrong size (ordered 7.5 and got an 8). 1 shoe had mud on the sole. We suspected they were fake because of other reviews on here so had the officially checked on Legitmark, they were a FAKE! What an awful company.
31 janvier 2023
Avis spontané
Réponse de Trainers Factory
Hello Jenny Rootsey.
Thanks for reviewing your experience, we apologize for that. If you have any problem after ordering. so we have investigated your case, We are very embarrassed because of the late delivery and size issue. but please don't worry about your order. Just get in touch with us via email: sales@trainersfactory.co.uk. we will solve your problem quickly.
Thank you.
They deserve minus stars
They deserve minus stars! They should be closed for scamming people and providing rude service when asking where your order is! Worst company ever and selling fake products with disgusting customer service behaviour! Never buy from them!
30 janvier 2023
Avis spontané
Réponse de Trainers Factory
Hello ruhi Sharma.
Thank you for reviewing your experience, we apologize for the inconvenience. If you have any problem after ordering. So we have investigated your case. So management said, you had canceled your order, and your refund is in process. Please don't worry about your order because we are always here for you. Just contact us by email: sales@trainersfactory.co.uk. We will solve your problem soon.
Thank you.
Honestly I should have known better
Honestly I should have known better. This is a complete scam. Please everyone the 5 stars are fake reviews by people that leave one review or better yet reviews on other scam sites. Do not and I mean DO NOT buy from here. You will receive fake trainers around 2-3 weeks later and they will offer compensation and no refund because they can’t give it back as it’s ordered from a factory in china or wherever.
The guy is a muppet asking his “management team” to review pictures which I can show you guys here happily. The stock x label is fake (even though it’s ordered from a factory 😂). Honestly let me be the moron. So you guys don’t have to. The shoes are not a bad fake tbh but there are some glaring issues one being the stitching is all botched. It’s fine I’ve reported them to Klarna and trading standards and I would advise anyone to do the same. But please god don’t use this god awful scam.
Update after response: honestly there’s no point replying to these clowns. I’ve reported them to trading standards and also klarna which seems to be working as klarna are now investigating them. These are 100% not real they will offer “compensation” as they know they are completely fake. The stock X tag is fake I peeled it off and there is no void watermark. Honestly this site needs to be shut down. Email you what for ? To be fed a load of s**%😂
24 janvier 2023
Avis spontané
Réponse de Trainers Factory
Hello Matthew Mcdade.
Thank you for reviewing your experience, we apologize for the inconvenience. If you have any problem after ordering. So we've investigated your case, but we want to tell you something about trainers. We are dealing with genuine products and the trainers you received. It is real.
And as for the 5-star reviews. So they are all real. And every person feels his advice, thoughts and so on to be correct. But it is not so. If you have any problem contact us by email and we will solve your problem as soon as possible. because we are always for all customers
email: sales@trainersfactory.co.uk
Thank you.
I cannot stress this enough for anyone…
I cannot stress this enough for anyone reading this, This company buys AAA reps from Hong Kong that come with stock x tags they are not AUTHENTIC in anyway they are just drop shipping from DHGate hence the month plus wait for your products. Don’t be scammed and certainly don’t be paying 2-300 quid for some 50 pound dhgate replicas
14 janvier 2023
Avis spontané
Réponse de Trainers Factory
Hi RReaZn
We cant find anyone by that name in our data to resolve your issues kindly reach us at sales@trainersfactory.co.uk. Thank you
Kind Regards
Jeff Oliver
Amazing shoes
Amazing shoes! 5 stars customer service, arrived earlier than expected. Will buy again soon
4 janvier 2023
Réponse de Trainers Factory
Hello Jovita Jonikaviciute.
Thank you for the positive review. We appreciate it. We are so grateful for your kind words. Have a lovely day.
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