Transform Avis 

From the moment I picked up the phone to discuss my procedure I felt at ease. Miss Lopa Patel was amazing, was very empathetic, listened to me & understood what I wanted. The hospital staff were also wonderful nothing was too much trouble for them.

I spoke to Amy regarding my revision surgery, she was absolutely amazing so helpful she went above and beyond to help me.

Hannah Kerrigan - (Patient Aftercare) went above and beyond to make sure I received the information I needed from my medical records.
Excellent communication and response time.
Thank you

I was so nervous about going into surgery but I had a lot of support from the team and I did it. The surgeon was supportive and came to check how I was doing afterwards and offered advice. I continuously receive calls and emails to check how I am. I attend appointments to change my dressing. I am still recovering but I can honestly say so far my experience with transform and the whole of the team from booking to surgery to after care have been amazing

It was great from start to finish all the staff were amazing helpful and kind

I had a phone call from Shanaz from transform to check up on me after my surgery. She was so friendly and easy to talk to. She put my mind at ease. She gave me all the information I need if I need anything. She’s a credit to your team and company Christine

I’ve just had a conversation with Jennifer who is head of patient services as I had an issue that needed resolving with booking dates. Jennifer picked up my issue, offered me some new dates that sadly didn’t suit me - however she very quickly sought to resolve this, and got me a date that is ideal and is really soon.
Thank you for helping me Jennifer, it is really appreciated.

I have been waiting quite some time for revision surgery and over the last 12 months spoken to many people. Today I was lucky enough to speak to SHANAZ, all I can say is she is the most professional, caring and kind person I have spoken to. She has gone out of her way to get everything arranged for me. Thank you Shanaz you are a star xx

Terrible aftercare. Left with open wound. 3 ops in 5 months. Now left with nerve pain and RMO sent votarol gel instead of proper pain relief. No communication between, nurses and surgeon. Having my appointments cancelled and now complaints team refusing to deal with this serious case

Shanaz sorted my concerns and got straight back to me

I went to see my surgeon in October who agreed I further procedure was required.
Since then, if I hadn’t rang myself I don’t think anyone would have contacted me. I’ve rang probably 8 times with every time being told all the paperwork is in but “it’s with management”.

The whole thing is really getting me down, I just want it all to be over but I’m just stuck in this limbo.

I finally feel able to write an honest review about this place.

I chose to go with The Hospital Group in 2018 as I had seen great reviews. I had good experiences prior to the surgery but poor aftercare which led to an infection, and subsequently zig-zag scars and a flipped breast implant. In addition to this, the main reason I had the surgery was because I had significantly uneven breasts (14 cm difference between nipple drop - one G cup and one C cup). After everything had healed, I had significant scarring, one flipped implant with made them look odd, and size 36G. I had asked for approx 36DD but understood it wasn’t possible to get it exact, but this difference was extreme.

Thankfully, they agreed to do a revision surgery free of charge. The company has now turned into Transform Hospital Group. I had this procedure done in April 2021, but unfortunately there were issues again with the aftercare. I met with my surgeon multiple times and in November he said I will get a new surgery as another implant had flipped.
I chased this many times but didn’t hear anything back from them until 12th April 2023 - when they said that because “ on 7th October 2022, Transform Hospital Group Limited (the "old" company) were placed in Administration”. Yet the same hospitals, most of the staff I had dealt with in 2018 were still there, the website, all remained the same. They simply changed their name on companies house, waited long enough to go over a 5 year period (even though my most recent surgery was 2 years prior) and said that they “did not take on any liabilities of the old company”. It’s truly appalling and I urge you to reconsider - my peers who have been to Turkey have had better aftercare than this!

I’ve not actually had any surgery, however I enquired & feel disappointed with my experience so far.

I had an initial call with a lady called Kerry who was polite & helpful, I then paid £50 for a consultation with a surgeon, however I never received any confirmation email. I got in touch with Kerry again to try find out if I had the appointment & whether I could get something in writing but she’s just completely ignored me. Ive also tried writing an enquiry to their team with the details but have again been ignored. I’ve tried calling the lady I spoke with but the phones switched off.

Really disappointing as I feel like the company came across well at first but I just don’t really trust them now all seems off. I would be wary of paying the fee for a consultation again.

Enquired about a procedure, received a few texts and now I’m being bombarded with calls multiple times a day. And to top it off, it’s an AI on the other end.

I have NEVER used this company. Not once. Yet they continue to send me messages like clockwork. I have asked them MANY times to stop, and they simply ignore me.

This is unacceptable, unprofessional, and borderline harassment. If this is how they treat people who aren’t even customers, I can’t imagine how badly they treat the ones who are.

Avoid this company at all costs. They do not respect consent, privacy, or basic human decency.

Generally the treatment I received was good, but there were a few areas that I felt need attention. The consultant/surgeon and his surgical team were great and faultless. From my first appointment with them to my operation day. Although I did encounter a few problems along the way. Firstly the original lady assigned to helping me through my journey, didnt’t reply to my messages for four days and eventually call me and said she couldn’t cope with the job and her child and her manager was now taking over my case. Spoke to her manager a few times but was quite hard to get hold of her. She advised that someone would be contacting me with a time for my operation, supposedly on 27th December. I had no contact therefore presumed there was a date change? I was woken by the phone ringing about 8am with a voice saying where are you ? You were supposed to be here at 7.30am. I started to get ready and organised transport to the hospital which was about 1 and half hours drink from my home. I had received a text message from the medical team saying an appointment has been made for me on the following Monday(29th December) ?When I arrived the staff and everyone was very efficient and all went to plan. Care throughout operation day was excellent. I saw a nurse this week for a wound review. She was very nice also and she advised all was healing well. So generally my care was good but there could have been improvements.

I had my breast reduction on 5th November 25.I slept over at manchester elect hospital but had some breathing problems, the nurses kept a check on me all night as my oxygen level was not the best. I asked the nurse how the operation went and was told they were unsure but to ask the surgeon on my six week check. I didn't heal well and ended up with having 2 lots of antibiotics off my local doctor and a locum at Manchester clinic. I rang plenty of times to see my own surgeon Dr lopa patel. I sent pictures of my breasts and the infection. Still did not see my surgeon, just a nurse. When my 6 weeks check was ready I was given differnt days and they would phone back with confirmation. This didn't happen I had to ring and ring to finalise my appointment. All the after care gave were excuse upon excuse. I finally get a date and time to go to the hospital to see my surgeon. Infact i had a call from after care to confirm i was attending around an hour and a half before. I said i was. I drove for over over an hour to Manchester still with leaking breasts to see my surgeon. When I got there i was greeted by a nurse . I asked the nurse where the surgeon was. I was told in surgery but she would see me ASAP. The nurse changed my dressings and went to tell doctor lopa patel I was ready to be checked. The nurse came back a bit hesitant to say that the surgeon had gone home earlier that day. I then drove home very angrily. Th aftercare rang to see if I was OK with another lot of excuses. Asking would I face time Mrs lopa patel. To show my wounds I refused and said I wanted to see her face to face. I then received a call the next day full of apologies and excuses. To book in to see the surgeon in January. This i agreed to I still had the infection so I needed the conformation that all was OK. They said they would confirm with the surgeon and see if I needed more antibiotics and to set a date to see Mrs lopa patel, in January. This was a while ago way before Christmas but I am still waiting. I have so much appreciation for the nurses I saw but that is it . I wonder if I will eventually see the surgeon to actually see how the operation went.

Absolutely amazing! I had a breast augmentation (lift with implant’s) today through Transform and although I can’t see my full results ( they look amazing so far ) I just wanted to thank, apologies if the names are misspelt I was on pain killers! Madhu, Dr samouris ( who did my surgery ) Chode, Dr Khali, Haram, Hannah Tudsbury and Claire Crew for the absolute care and compassion they had during the whole experience. I had my surgery at Harley Heath village on Harley Street. From the very beginning Hannah was so attentive, I didn’t feel forced to book in whatsoever I feel as though she really wanted me to make the right decision for myself. She responded to all my questions (there were many) extremely fast and even when she was on annual leave which does not go unseen! She kept me informed through the whole process and is a huge asset to this company. Claire then called me as soon as she knew my admission time, kindly talked me through the whole process, answered any queries and sent me an email she had already sent me a while back rather than just expecting me to go back and find it. She again is an asset. I went in so nervous and they all completely calmed my nerves from the get go and treated me like I was family in such a professional manner, especially the lovely nurses. I went in for my admission time at 9am, was in surgery by 11am and was out and ready to go home by 3/4pm. They checked in on me so often and were on the ball 24/7 making sure I was ok and understanding all of my needs even if they were silly needs. The girls at the front desk were both extremely helpful and kind. Dr Samouris was very helpful, made sure I made the right decision and made sure to check on me after surgery even though he was really busy. When leaving they all made sure to say bye and let me know to contact them if I needed anything at all. I could not flaw this practice whatsoever and would highly recommend to anyone. There are some reviews that might worry some people which is completely normal.. I didn’t know what to expect, but I can assure anyone looking to book here that it is the best experience I’ve had anywhere healthcare and non healthcare. Update: I just had my first wound care appointment with Comfort and she made the whole appointment really easy and was so gentle it didn’t hurt at all.

I chose to book my surgeries Breast & bum tightening with Transform. My surgeries were booked in for the 25th November 25, I made it clear I was not available after 29th December 25 as I was moving to the US. I was assured this would not be an issue from my initial phone consultation to my nurses appointment to the face to face Consultation with the surgeon. The surgeon confirmed both surgeries could be done on the same day. I was then asked to pay the remaining balance (I had to pay £3,000 deposit as my surgery was only a couple of months away.) I booked my hotel and train tickets. They had been great with responding to my emails / calls at this point. 2 weeks before my surgeries I received a call to say someone senior at the practice had informed them that it was not safe to do both my surgeries on the same day. So they were going to do one on the 25th November 25 (The original agreed date) and the other 3 months later. Which I had made clear was not an option for me from the very first phone consultation. I was then told they would not return my deposit if I did not go ahead with the original date. I obviously argued that this was not my issue as I was clear from the beginning on my availability I was then put me onto someone else and it was passed to management who agreed I should get a full refund as I was given incorrect information from the surgeon in regards to being able to have both surgeries done on my agreed date and that I had clearly stated at each step of the process my availability. I was told my refund had been passed to Management / accounts and would take up to 28 days to be issued (even though I was expected to do a same day transfer when paying Transform. I repeatedly chased for updates on my refund. They took days / weeks to reply to my emails. The 28 days was before Christmas but still no refund! I emailed & called repeatedly asking for a manager to call me to sort this. I was ignored. NO ONE REPLIED OR CALLED ME BACK. Which is extremely unprofessional. I chose Transform in the UK even though it was more expensive (double what I paid in Turkey) Yet once they had my money they did not full fill their promises. I have had to constantly email and call them (with no reply) and in the end 2 days ago I emailed them to make them aware that I was going to contact the Ombudsman / a solicitor to get my money refunded as they were ignoring me. They have still not replied to me but my money was refunded today.
After 10 weeks of chasing. I have had my surgeries done in Turkey whilst trying to get my money refunded from transform.
This is the 2nd time I went to Turkey for treatment and it was a lot simpler and I was looked after as a client. Messages & / emails / calls replied to before and after surgery. Surgeries done on the agreed surgery date and their aftercare was outstanding all for half the price. People worry Turkey is risky. Well I can assure you it was a lot smoother transaction / better communication before and aftercare than I received from Transform.

In response to your reply that is not true. I was told it had been passed to Management, I was not updated and did not receive my refund within the time frame you stated UP TO 28 days it was well over that and I still haven’t received a call from a Manager even though after I left this review Joannie contacted me to apologising & said she would get a manager to call me!!

Shanaz was brilliant just now - very reassuring, professional, empathic and friendly. I am confident my needs will be sorted as she, along with Comfort who is also very professional and is also lovely and very patient, that my forward booked appointments and after care I will help me to recover well, thank you ladies 🫶🏽