Transform Avis 

DO NOT USE THIS COMPANY - once they take your money the aftercare is appalling. Had my surgery in November, my follow up apt with surgeon was cancelled on the same morning with no explanation, in the meantime I have had infected stitches, needed antibiotics which I had to get from my own gp as you cannot get hold of aftercare when you call up it’s ridiculous. I still have 3 stitches not dissolved. The only way you can have any communication is via email so I have been emailing a manager over the last few weeks and they can only offer two dates in March which I cannot possibly attend and now they are saying the surgeons dates for April are not available yet.

All I want to do is discuss my concerns about what’s been done with my surgeon which is proving to be very difficult. April will take it to 5 months!! This process has been so stressful, nobody wants to help, it’s the most unorganised, unprofessional company & im looking to seek advice on what to do next.

Debbie my personal advisor was fantastic. She was so down to earth and very understanding. She was truthful and I’m a 100% going to have my surgery with Transform again. I last had my breast surgery 10 yrs ago and I’m totally reassured that I will be in good hands this time as well.

The surgeon was Mr. Alan Li. A highly experienced Bariatric surgeon which is why, after research, I chose Transform. It’s still early days for me but I’ve had fantastic support from the aftercare team, including doctors at the hospital and Mr. Li himself. I’m very happy with my mini gastric bypass surgery

Like many others have said, the beginning was fine. Spoke to a few people about a procedure, who were very reassuring and kind. Met with the surgeon, who again, was very reassuring and down to earth. Went ahead with the op. Initially everything went well until I needed some nurse aftercare help. My wounds did not heal well and part of the wound, almost a year on, has not closed up leaving a hole in my body. I was told to leave an open wound...open to "let it breath". I was always made to feel like I was an inconvenience when coming in to see a nurse. Every time leaving feeling like I should not have bothered.

I was never made a post op review and had to chase the up. When I went to see the surgeon it was agreed that I would need a revision surgery. I was told I would be contacted.....Almost four months down the line I still have not.

I email and get one response stating someone will be in contact in over a month as the are very busy!! Like what. A month goes buy and still no heard from anyone. I email again... I get another response saying that it has been referred to management and the will be in contact soon. Another month goes by...and you guessed it no response. Filed a formal complaint with them and I get a missed call with a voice mail saying that the surgeon has been trying to contact me and I haven't been responding. I mean I am not sure who you are trying to fool really.

I try and call back and again no one answers. I tried 3 times waiting for around 10 mins each time. It is very bad as we spend 1000s for these procedures and once they get our money they do not care.

The last thing I would say if anyone has read all the way down here, is that you are fine the way you are! Don't go forward with this company as if anything thing goes wrong, or you need extra help, it will not be there!!

Transform has kept incomplete and inaccurate notes and carried out my operation without informed consent ( charging extra for an in front of muscle operation, severing my pectoral muscle without my consent and then misrepresented that the original op took place -when it did not). The cost and venue of the operation changed, the result was not satisfactory, and in my opinion, the aftercare and treatment were poor ( this was echoed by a range of healthcare professionals I consulted with in the 6 months of delayed healing I endured) . I now have both a S20 GBH crime number for the surgical procedure that occured and 2 consults showing both the placement of my implants and that these were put in the wrong sides.
It is my personal belief that they are unsafe. I have reported the facts to the CQC and will be speaking with a journalist to expose them- I have a huge, detailed history of screenshots, messages, emails and private reports to back up my personal experience. This has been a horrific experience and will likely take a long legal battle to resolve. Please do your research- look for groups that expose this kind of practice, not just pages that can be edited or controlled.

I am giving 3 stars as overall my experience has been good but there were a couple of teething issues holding me back from a 5.
I wanted to mention my PA Sophie Marriott who is an absolute credit to the transform company and I hope they value her as much as I have. She has been a rock of support, answered any worries and queries I had, offered great advice and always answered quickly. She often answered me out of her working hours in the evening and at weekends which I didn’t expect but genuinely appreciated, it made me feel that she genuinely understood my anxiety or urgency and she never left me waiting.
Secondly I have to mention the surgical team at the Pines hospital manchester. My surgeon was Mark Gorman and from the minute I met him I warmed to him and felt 100% comfortable. He was clearly knowledgeable and experienced but it was more the way he put me at ease. He didn’t have that doctor vibe at all and there was no awkwardness, he was really down to earth and clearly explained everything. I felt in good safe hands with him and his approach and bedside manner were brilliant. But also his team, the anaesthetist was again fantastic, he explained everything that would happen from start to finish clearly and he had a laugh with me and again just took away all nerves. I have had 4 surgeries under general now and I can honestly say this surgical team is the best I have ever had!!
The negatives were wholly my experience on the ward at the pines hospital, I don’t want to go into major detail so all I will say is you do not receive a private hospital experience and there are major language barriers and knowledge gaps which are a bit concerning. When you are moved to the care of The surgical team however, the level of care cannot be faulted at all they were all superb and an absolute credit to their profession

I had my explant and uplift surgery performed by Dr. Shafiq Rahm. I could not be happier with both the experience and the results.

He was extremely professional, attentive, and took the time to listen carefully to my concerns regarding breast implant illness. I felt fully supported and understood from consultation through to aftercare.

The surgical result is excellent, with a natural and beautifully uplifted appearance.
His expertise, combined with his calm and caring approach, made what could have been a daunting experience feel reassuring and positive.

I am very grateful for his care and would highly recommend him.

Also like to Thank Debbie and Juliet and the team at Transform for arranging all my appointments promptly and for their assistance throughout.
Thanks guys!

Kerry was my patient advisor in the beginning, but really became my surgery best friend! Any issues or questions, she was there! She advised, discussed,listened and never judged. She gave excellent advice, and was always there, even post op. The day of the surgery, the team were amazing and the aftercare has been on point. Not as cheap as abroad, but there is a reason for that. Support is second to none.

I would like to give Amy ⭐️⭐️⭐️⭐️⭐️ her assistance and perseverance in assisting me is what I have been requesting from Transform for almost 1 year.
Amy is the only person who has pushed for me to get a second opinion and I’m incredibly grateful.
Transforms aftercare has been abismal, I have been left disfigured and in pain following a breast reaugmentation in March 2025 and my concerns have never been taken seriously.
At one point last year I was told I was a candidate for revision surgery but would have to pay!

I couldn’t be happier with my experience. From the very first consultation, I felt listened to, respected, and genuinely cared for. Dr Gorman took the time to explain everything clearly, answered all my questions, and made sure my expectations were realistic.

The procedure itself went smoothly, and the entire staff was professional, kind, and reassuring throughout the process. Recovery was easier than I expected thanks to the detailed aftercare instructions and follow-up support.

Not worth booking a consultation here. I’ve had several consultations with other doctors, and my experience with Dr Anna de Leo was by far the most unprofessional.

At the start of the consultation, Dr de Leo had headphones in and appeared to be listening to music while her assistant watched me complete a medical form. When the consultation eventually began, I felt she didn’t listen to what I wanted. Even more concerning, when I tried on a size that I liked and that she agreed suited me she then told her assistant to record a completely different size in my file.

This completely undermined my trust. If a surgeon can disregard a patient’s preferences during a consultation, it’s worrying to think what could happen during surgery when the patient is unconscious.

On top of this, the consultation costs £50, which the company states is refundable if you choose not to proceed. After such a poor experience, I decided not to go ahead and requested my refund. Since then, I’ve been sent from pillar to post with multiple emails and phone calls, and the refund has still not been returned.

My advice to others would be to avoid a company that is this disorganised and instead choose a surgeon whose priority is making patients feel heard, respected, and comfortable.

Brilliant experience, well looked after, aftercare has been fantastic

Every aspect of my experience with Transform was positive. Becky who looked after me from the start was fantastic, always responsive and really helpful. There were some issues with my pre op bloods but Janine was also absolutely lovely and so considerate. The two of them did everything they could to accommodate me and make sure the process was as smooth and easy as possible for me.
When at the hospital in Manchester all the nurses and doctors were wonderful, friendly and attentive. Dr Nijar himself was really great, reassuring and an absolute gentleman.
Since my operation the team have been in touch many times to check in with me. I have also been booked in and received follow up telephone appointments with no issue.
Overall, Transform cannot be faulted for the service they provide. It is so personal and everyone goes above and beyond for the patient.
Would recommend to anyone thinking of using them. Life changing.

Want to thank Amy Regan patient aftercare for sorting out my appointments. Amy took the time to explain everything clearly, was able to answer any of my questions.My journey hasn’t been straightforward however Amy has gone above and beyond to get me to this point. Thank you

3 weeks post op after having vaser lipo in 3 areas. Sophie from the start has been great sorted all the dates that suited me. Dr Siddqui has been amazing one of my incisions didn't close properly but he has called me lots to check in and making sure I get the best care. The team on the surgery day were so lovely made me feel at ease and comfortable cant thank them enough. Jeanne my aftercare nurse is lovely and always there if I need anything. Thank you to you all for making my surgery and treatment stress free

The service was very good Sophie answered all my questions about appointments etc quickly and efficiently. Was very friendly and reassuring. Mr Cheema was very friendly and easy going. Putting you at ease immediately. He explained everything and made sure you understood. Very good experience from beginning to now. All staff concerned with my treatment were friendly. Thorough and professional.

I don’t usually leave a review but feel I have mention the outstanding service I received from Transform, and in particular Sophie Marriott. From start to finish couldn’t do enough for us and shes obviously experienced in the role, her patience and knowledge made the decision easy on choosing Transfrom. Diolch Sophie

Sarah was incredibly helpful and reassuring during our phone conversations. Even without meeting in person, she took the time to explain everything clearly, answered my questions thoroughly, and made me feel at ease about my upcoming procedure. I’m very thankful for her help and would highly recommend if you have any questions about your procedure, then speak to her for sure!

Cant recommend enough. Excellent care and great communication. Really happy with my treatment.

From the moment I picked up the phone to discuss my procedure I felt at ease. Miss Lopa Patel was amazing, was very empathetic, listened to me & understood what I wanted. The hospital staff were also wonderful nothing was too much trouble for them.