Travcart Avis 

Réponse de Travcart

2 févr. 2026

Hi Mr. Harris,

Thank you very much for sharing your positive experience with us! We’re delighted to hear that you were satisfied with the communication and overall service you received from Travcart. Clear, timely, and transparent communication is something we truly value, so it’s wonderful to know that this stood out during your experience with us.

We’re especially pleased that our team took the time to understand your needs and provided clear explanations whenever you had questions. At Travcart, we believe that listening carefully and offering honest guidance is key to helping our customers feel confident and comfortable throughout the process.

Your feedback means a great deal to us and encourages our team to continue delivering the high standards of service we aim for every day. We look forward to assisting you again in the future and ensuring another smooth and enjoyable experience.

Warm Regards,
Team Travcart !!

Réponse de Travcart

2 févr. 2026

Hi Jim,

Thank you so much for taking the time to share your wonderful feedback! We’re truly delighted to hear that your booking experience was smooth and hassle-free, as that’s exactly the level of service Travcart strives to provide every customer.

It’s especially great to know that Lloyd Martin made such a positive impression with his friendly, patient, and supportive approach. We’ll be sure to pass along your kind words to him—recognition like this means a lot to our team and motivates us to continue delivering exceptional service.

At Travcart, we take pride in ensuring every step of the booking process is clear, comfortable, and stress-free, and your review reassures us that we’re on the right track. We’d be absolutely happy to assist you again in the future and look forward to making your next booking just as seamless.

Warm Regards,
Team Travcart !!

Réponse de Travcart

6 janv. 2026

Hi Peter,

Thank you so much for sharing your wonderful feedback with us. We are truly pleased to hear that you were impressed with the level of customer service you received from Travcart.

We’re especially delighted to know that Eliza Watson handled your booking with such care and professionalism, keeping you informed at every step of the process. Clear communication and consistent updates are a core part of how we serve our customers, and your feedback perfectly reflects the dedication our team puts into ensuring a smooth and stress-free experience.

At Travcart, we strongly believe that excellent customer service builds trust and long-term relationships. Your kind words and acknowledgment mean a great deal to us and serve as great motivation for our entire team to continue delivering high-quality, reliable travel support.

Thank you once again for recognizing our efforts and for giving credit to the company. We truly appreciate your trust in Travcart and look forward to assisting you with many more travel plans in the future.

Warm Regards,
Team Travcart !!

Réponse de Travcart

6 janv. 2026

Hi Mr. Singh,

Thank you very much for taking the time to share such detailed and positive feedback about your experience with Travcart. We are truly grateful for your kind words and are delighted to know that you received great service, especially when booking a ticket for your mother’s travel to India for the very first time.

We understand that arranging international travel for a loved one can feel overwhelming, and we’re pleased to hear that Eliza Watson was able to support you throughout the entire booking process. Her commitment to providing clear guidance, honest advice, and accurate information reflects the high standards we uphold at Travcart. Your appreciation of her efforts means a great deal to us, and we will gladly pass along your feedback to her.

At Travcart, we pride ourselves on being more than just a booking platform. Our goal is to offer reliable, transparent, and customer-focused travel solutions that give our customers complete peace of mind. Knowing that we were able to make your experience smooth, reassuring, and trustworthy—especially for such an important journey—reaffirms our commitment to excellence.

We sincerely appreciate your strong recommendation and the confidence you placed in Travcart. We wish your mother a safe, comfortable, and pleasant journey on 26/11/25, and we hope it is a memorable experience for her.

Thank you once again for choosing Travcart. We look forward to assisting you and your family with many more seamless and enjoyable travel plans in the future.

Warm Regards,
Team Travcart !!

Réponse de Travcart

6 janv. 2026

Hi Mr. Oyedepo,

Thank you very much for sharing your feedback with us. We’re truly glad to know that you had a good experience and that you really enjoyed yourself while traveling with Travcart.

Hearing that our customers enjoy their journey is incredibly rewarding for our entire team. At Travcart, we focus on creating smooth, well-organized, and stress-free travel experiences so our customers can relax and fully enjoy every moment of their trip.

Your appreciation encourages us to continue delivering reliable service and personalized support at every step of the journey. We are grateful for the trust you placed in Travcart and are pleased to be a part of your travel experience.

We look forward to welcoming you back again soon and assisting you with many more enjoyable and memorable journeys in the future.

Warm Regards,
Team Travcart !!

Réponse de Travcart

6 janv. 2026

Hi Mr. Alam,

Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to know that you had a very good experience with Travcart.

We’re especially happy to hear your mention of Lloyd. Our team members work hard to ensure every customer feels supported and confident throughout their journey, and feedback like yours motivates us to keep delivering our best. We will definitely share your appreciation with him.

At Travcart, our goal is to provide seamless, reliable, and customer-centric travel solutions while maintaining the highest standards of service. Your experience reflects the values we stand for, and it reassures us that our efforts are making a meaningful difference.

Thank you once again for choosing Travcart and placing your trust in us. We look forward to assisting you with many more smooth, enjoyable, and memorable travel experiences in the future.

Warm Regards,
Team Travcart !!

Réponse de Travcart

1 janv. 2026

Hi Chloe,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify the situation.

At Travcart, we aim to provide transparent and reliable service throughout the booking process. Your reservation was made under a special discounted airline fare, which requires additional verification and processing time before the ticket can be issued. This is a standard procedure for discounted fares and can take longer than regular published fares. The issuance timeline provided was in line with these airline requirements.

We understand that waiting for confirmation can be concerning, especially when travel plans are involved. However, there was no intentional delay or misleading information provided, and the booking was handled according to the standard process associated with discounted fares. When you requested cancellation, it was processed promptly, and the full refund was issued immediately.

We regret any stress or inconvenience this situation may have caused and acknowledge that clearer communication and more frequent updates could have improved your experience. Your feedback has been shared with our team to help enhance communication and ensure better clarity for our customers moving forward.

Thank you for bringing this matter to our attention. We value all customer feedback and remain committed to improving our service standards. Should you need any further clarification or assistance, our support team is always available to help.

Warm Regards,
Team Travcart !!

Réponse de Travcart

1 janv. 2026

Hi Mr. Singh,

Thank you very much for taking the time to share your feedback with Travcart. We truly appreciate your kind words and are pleased to hear that Jonathan provided clear and detailed explanations regarding your flight options, making the booking process easier and more comfortable for you.

At Travcart, we place great importance on ensuring our customers fully understand their travel choices, and it’s wonderful to know that Jonathan delivered good service and communicated everything in a helpful and effective manner. Your recommendation means a great deal to us, as customer satisfaction and trust are at the heart of what we do. We will be sure to share your positive comments with Jonathan as encouragement for his continued excellent work.

Thank you once again for choosing Travcart. We are grateful for your support and look forward to assisting you with your future travel plans. Should you need any further assistance, please feel free to reach out to us at any time.

Warm Regards,
Team Travcart !!

Réponse de Travcart

1 janv. 2026

Hi Mrs. Onyegbule,

Thank you sincerely for sharing your kind words and taking the time to leave this review for Travcart. We are truly pleased to hear that the agent who contacted you regarding your flight was polite, patient, and supportive throughout the conversation.

We’re especially glad to know that Mark made such a positive impression. His professionalism, calm approach, and genuine care for our customers reflect the service standards we continuously strive to uphold at Travcart. Your thoughtful message and blessings mean a great deal to our team, and we will be sure to pass along your appreciation to him.

Thank you once again for choosing Travcart and for trusting us with your travel needs. We look forward to assisting you again in the future and wish you safe and pleasant travels ahead. If you ever need further assistance, please don’t hesitate to reach out.

Warm Regards,
Team Travcart !!

Réponse de Travcart

1 janv. 2026

Hi Mrs. Obidinma,

Thank you very much for taking the time to share your experience with Travcart. We truly appreciate your kind feedback. We are delighted to hear that your conversation with our agent, Mark Henry, was professional and that he was able to assist you efficiently with booking your flight.

At Travcart, we are committed to providing reliable, courteous, and personalized service to ensure a smooth and stress-free booking experience for our customers. It is always encouraging to know that our team members, like Mark, are meeting these standards and delivering the level of support we strive for every day. Your positive comments will certainly be shared with him as a token of our appreciation.

Thank you once again for choosing Travcart. We value your trust and look forward to assisting you with your future travel plans. Should you need any further help, please feel free to reach out—we will be more than happy to assist you.

Warm Regards,
Team Travcart !!

Réponse de Travcart

22 déc. 2025

Hi Mr. Chhibber,

Thank you so much for your kind feedback! We’re delighted to hear that your booking experience with Travcart was easy and hassle-free.

It’s wonderful to know that Lloyd was able to assist you efficiently while keeping the prices down—that’s exactly the kind of personalized service we aim to provide to all our customers. At Travcart, we take pride in making travel planning as smooth and affordable as possible, and it’s always rewarding to hear when our efforts make a real difference.

We’re thrilled that you’re glad to have chosen Travcart for your travel arrangements, and we truly appreciate your trust in our team. We look forward to helping you plan many more enjoyable and stress-free trips in the future!

Warm Regards,
Team Travcart !!

Réponse de Travcart

22 déc. 2025

Hi Miss. Morgan,

Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience with Travcart was both helpful and efficient.

It’s fantastic to know that Mark went above and beyond, proactively calling to confirm your booking and again to assist with online check-in. Providing this level of attentive and personalized service is something we take great pride in at Travcart, and your kind words are a real motivation for our entire team.

We truly appreciate you choosing Travcart for your travel arrangements and for taking the time to share your experience. We look forward to assisting you with many more smooth and enjoyable journeys in the future!

Warm Regards,
Team Travcart !!

Réponse de Travcart

22 déc. 2025

Hi Miss. Konana,

We’re sorry to hear about your frustration and appreciate the opportunity to clarify this situation.

The cancellation of your booking was the result of a mass cancellation initiated by the airline, despite the flight itself continuing to operate. Unfortunately, these large-scale cancellations are outside our direct control and can occur due to airline inventory, fare audits, or other operational reasons. This was not a decision made by Travcart.

Once the cancellation was confirmed, we informed you promptly and initiated the refund process in accordance with the airline’s procedures. We managed the funds somehow and got you the new flights well in time, even in a very tight situation.

Regarding alternative flight pricing and layover times, fares and availability are determined by the airline and are subject to significant changes closer to departure. While we understand the inconvenience caused, we are unable to control fare increases or offer compensation for airline-driven disruptions.

Travcart remains committed to transparency and acting in good faith, and we always work within the options and policies provided by our airline partners. If you would like us to review your booking further or provide additional clarification, our support team remains available to assist.

Warm Regards,
Team Travcart !!

Réponse de Travcart

22 déc. 2025

Hi Mrs. Stevens,

Thank you so much for your wonderful feedback and for choosing Travcart for your holiday arrangements! We’re absolutely delighted to hear that your experience was exactly what you had hoped for.

It’s fantastic to know that Mark Henry and Johnathan Cater were able to assist you with such patience, politeness, and care, making the booking process smooth and stress-free. At Travcart, we truly value providing personalised support, and your kind words are a great motivation for our entire team.

We sincerely appreciate your trust in Travcart and your intention to use our services again. We look forward to helping you plan many more memorable trips and holidays in the future.

Thank you once again for choosing Travcart—it was a pleasure assisting you!

Warm Regards,
Team Travcart !!

Réponse de Travcart

22 déc. 2025

Hi,

We understand how frustrating this situation must have been, especially with your travel date approaching, and we’re sorry for the inconvenience caused.

Please note that the flight cancellation was initiated by the airline, not by us. Unfortunately, airline cancellations are outside our control. Once we were notified of the cancellation, we followed the airline’s refund process and kept you informed accordingly.

Refund timelines are governed by the airline, and while they typically advise up to a week or more for processing, we actively monitor the status to ensure funds are returned as quickly as possible. We appreciate your patience during this process and if you may share your reservation details on our customer service email "info@travcart.co.uk" and we will look into this for you.

However, as it is regarding the Ethiopian airline mass cancellation. Be advised that all refunds have been completed already. If you still have not received your refund. Please reach out to us ASAP and we will get it all sorted for you.

Warm Regards,
Team Travcart !!

Réponse de Travcart

22 déc. 2025

Hi Miss. Jeram,

We’re sorry to see this review and strongly disagree with the claim that our company is a scam. We are a legitimate business and do not offer fake flights or intentionally hold customer funds.

In this case, the flights were cancelled by the airline, which is beyond our direct control. Once the airline confirmed the cancellation, we immediately initiated the refund process and carefully tracked the status of your funds throughout. To support our customer and avoid further inconvenience, we processed your refund in full even before we had received the funds back from the airline.

We understand how frustrating airline cancellations can be and aim to handle such situations as transparently and responsibly as possible. We remain committed to acting in good faith, safeguarding customer payments, and resolving issues fairly.

Should you have any further questions or require clarification, our support team remains available to assist.

Warm Regards,
Team Travcart !!

Réponse de Travcart

22 déc. 2025

Hi Mr. Nunoo,

Thank you for taking the time to share your feedback. We’re genuinely sorry for the frustration and inconvenience this situation caused and understand how upsetting it must have been.

We would like to clarify that the flight cancellation was initiated by the airline and not by Travcart. As soon as we were notified, we immediately raised a refund request and actively followed up with the airline on your behalf. In addition, we clearly confirmed to you that Travcart would process your refund directly, even if the airline took longer to release the funds. At no point was it communicated that your refund would be delayed or withheld.

Travcart does not cancel confirmed bookings without airline involvement, nor do we withhold customer refunds. We have continued to pursue this matter to ensure it is resolved as quickly as possible and remain committed to completing your refund.

Also, you must have already received your full refund as of now.

We kindly encourage you to reach out to our support team with your booking reference so we can provide you with the latest update and assist you further. Customer trust is extremely important to us, and we appreciate your patience while we work to bring this to a full resolution.

Warm Regards,
Team Travcart !!

Réponse de Travcart

Actualisé le 18 déc. 2025

Hi Rhoda,

Thank you for taking the time to share your feedback. We’re genuinely sorry for the frustration and inconvenience this situation caused and understand how upsetting it must have been.

We would like to clarify that the flight cancellation was initiated by the airline and not by Travcart. As soon as we were notified, we immediately raised a refund request and actively followed up with the airline on your behalf. In addition, we clearly confirmed to you that Travcart would process your refund directly, even if the airline took longer to release the funds. At no point was it communicated that your refund would be delayed or withheld.

Travcart does not cancel confirmed bookings without airline involvement, nor do we withhold customer refunds. We have continued to pursue this matter to ensure it is resolved as quickly as possible and remain committed to completing your refund.

Also, you must have already received your full refund as of now.

We kindly encourage you to reach out to our support team with your booking reference so we can provide you with the latest update and assist you further. Customer trust is extremely important to us, and we appreciate your patience while we work to bring this to a full resolution.

Warm Regards,
Team Travcart !!

Réponse de Travcart

18 déc. 2025

Hi Mr. Ajibola,

Thank you so much for your kind feedback. We’re delighted to hear that our agent at Travcart was very helpful and able to support you whenever you had concerns about your flight. Building good communication and making our customers feel comfortable is very important to us, so it’s great to know you got on well and felt supported throughout the process. We truly appreciate your trust in Travcart and look forward to assisting you again in the future.

Warm Regards,
Team Travcart !!

Réponse de Travcart

8 déc. 2025

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your recent experience and understand how frustrating the situation must have been. This is certainly not the level of service we strive to provide at Travcart.

While sudden airline fare or availability changes can occur and are unfortunately beyond a travel agency’s control, clear communication and respectful support remain our responsibility. It is disappointing to learn that we fell short in this regard. Please be assured that we take your comments about your interactions with our team very seriously and are reviewing the matter internally to prevent similar issues in the future.

In cases where airline inventory changes unexpectedly, options do become limited. However, we always ensure transparency by informing customers at the earliest, offering alternative flight options, or processing a prompt refund—whichever they prefer. We regret that this situation caused inconvenience for you.

We have also addressed your feedback with the concerned team member, and steps have been taken to ensure a more empathetic and solution-focused approach moving forward.

Your feedback is extremely valuable to us, and we are committed to using it to improve our service and provide a better experience for all our customers.

Warm regards,
Team Travcart!!