Travel Chapter Avis 

A very constructive meeting today with my regional manager to bring some of the website photos up to date and discuss ongoing improvements to the cottage. Linda was extremely supportive and able to answer all queries / make useful suggestions. I’d recommend Holiday Cottages to anyone who is looking to embark on a holiday let on that basis.

I booked a 5 star cottage named The Old Sunday School in St Just, Cornwall for my partner's birthday and mine. I booked it via Holiday Cottages, which is managed by TTC. I can't express our disappointment. The lack of hygiene and care for the cottage was shown throughout the property and the grounds surrounded. There was years of dust, snot on the doors, mould on the walls, broken windows, dirty and sticky floors and used chewing gum. There was an overgrown garden with a rusted inaccessible BBQ, garden furniture covered in moss and bramble. The sofa was stained, food splattered over the kitchen and extractor fan, which was also missing a light. We left the accommodation early in the morning having stayed only one night due to no other safe alternative in the middle of the night. The customer service is an absolute joke. Our stay was booked for 7 nights all pre paid. Staff refused to help with alternative accommodation or refund the money. Three months later and I'm still fighting to get a reply and an apology from TTC and Holiday Cottages, yet I'm still being ignored after multiple complaints and emails sent. Should you value your time and money DO NOT USE THIS COMPANY! The majority of the reviews are fake and my original reviews don't show anywhere on their websites or Trust Pilot! The property advertised doesn't look the same as advertised on Holiday Cottages website! Booking ref: 3621446

We host a holiday let through travel chapter and the team looking after our property is great and do a good job. Their tech lets them down though - there are surprising limitations on the customisability of the booking calendar, the owners app doesn’t have all the information for bookings on it, and we’ve had a couple of other problems.

I booked holiday accommodation with Holidaycottages.co.uk a subsidiary of this company. The place was Lugger Lodge, Swanage. The stay cost £992 for 7 nights. It bore no resemblance to the evocative photos and glowing description. It had a host of excellent reviews . We wanted to turn around and leave immediately but we had travelled 400 miles and it is peak time in the Purbeck area. We ma aged to get a room in a Travelodge and left Lugger Lodge after 2 nights. We were refunded for the 5 nights not used. I have been refused permission to post a negative review on the Holidaycottages website because I was not charged for not being at the property. I feel this is a disservice to other unsuspecting people. If negative reviews cannot be placed it is very misleading.

Terrible experience due to double booking at a cottage in Somerset. A serious error that meant that two families turned up at the same place, with the same keycode. Still waiting for some resolution.

My husband and I have just returned from the most relaxing and comfortable stay at Esk Escape in Longtown Cumbria. The hut was charming and set in an idyllic spot next to the river Esk. The hot tub was a very welcome addition and so easy to use. It’s not very often I’m not ready to come home but Esk Escape is the exception. Just beautiful and thank you to Ann and Peter, who were on hand if we needed anything. We tried two of the restaurants recommended by our hosts The Crown and Thistle and The Hidden River Cafe both definitely worth a visit. We will definitely be back. Just before we left a woodpecker and his wife came to say goodbye!

So pleased we decided to list our holiday let with The Travel Chapter. Our local manager is excellent, always takes time to suggest ideas to make our property better for our guests, easier to manage for us, and maximise the number of lettings we have.

Just listed our seaside property with Travel Chapter. Looking forward to a good season. Whole process is very easy to set up. Thanks to Sarah Keeling for welcoming us on board.

We get good quality bookings with efficient backup for all our requirements. Regular meetings with our Account Manager which are helpful in monitoring our annual return.

As such you don’t engage with the Travel Chapter directly as you’re still dealing largely with your own local agency. There are perils with being part of a huge group so it really depends how that agency was pre purchase by the TC and how successful the integration has been. In the end the quality of your experience depends upon the quality, experience and competence of your individual property manager/s. Suffolk Secrets are good here; other TC owned agencies less so.

We have an amazing account manager who is very proactive, knowledgeable and approachable - Thankyou Carol Thompson for looking after us and our property !

We have had our holiday cottage with Travel Chapter since 2017 and I cannot fault them. All of the staff are helpful and friendly and it takes the stress out of bookings and paperwork. Payments are received on a regular basis and our cottage is busy all year round.

When we looked at booking a cottage we were unsure about our dates. It was really good that someone was available to talk to and were very helpful, more than i can say about some other agencies. We have used holidaycottages on a number of occasions and found the standard of accommodation excellent for them all.

Avril was lovely, first time I’ve met her

First time user. Had a great holiday. Will use again.

We’ve just listed our 2 (unusual) holiday properties with Travel Chapter to give us the benefit of a company with lots of ‘reach’. Sarah, our new business manager, was very friendly, informative and easy to deal with. She has facilitated a smooth sign up process, and our account manager Liz will take over from here. We have high hopes for lots of bookings, but it’s early days so we will have to see. So far, so good.

Recently signed up with Holidaycottages after previously using another company.
Instantly found the support and communication with our first contact Sarah, so much better.
Help easy to access when needed, nothing too much trouble.
Looking forward to working with them long term.

Fantastic Company to deal with. Always helpful, Friendly and at the end of the phone if you need help.
Excellent that we have an account manager who visits once a year.
Holiday letting how it should be!!!
So impressed we are moving all 4 of our cottages to Holidaycottages.co.uk

Travel Chapter failed to honour their agreement to add my property to Airbnb which was agreed in person at the first face to face meeting with their agent. Also prices agreed were not honoured and despite many calls , conversations and actions nothing was done to rectify. Eventually due to loss of income I cancelled the contrast they had breached.

They have issued a county court summons which will be now defended with a counter claim. Passed claim to a back street debt collection company in London who attempted to pressurise me into to paying substantial amount of money.

They have lots of other satellite companies to avoid bad travel chapter reviews , like holiday cottages co.uk and several other as travel chapter reviews speak for themselves with quite large amount of negative reviews in trust pilot. Please be careful when booking anything with travel chapter or holiday cottages or their list of other companies.

Our Account manager Tracy is always very helpful. She shows a genuine interest in wanting to work with us to deliver the best possible experience for all our guests. To this end she shares great ideas, small and large, for improving what we offer.