Our accounts manager, Tracy Marriott is very good. We don’t need to contact her often but when we do Tracy is very prompt and helpful with replies. Tracy keeps us updated on the performance of the c... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Our accounts manager, Tracy Marriott is very good. We don’t need to contact her often but when we do Tracy is very prompt and helpful with replies. Tracy keeps us updated on the performance of the c... Voir plus
L'entreprise a répondu
My house in Herne Bay, Kent has been available for holiday rentals for many years now and I have worked with several agencies. I must say that the Travel Chapter method of allocating a specific memb... Voir plus
L'entreprise a répondu
Breakwater at Heath Court has a wonderful view of Brixham .Only downside was that the Ground floor Bedroom En -Suite though immaculately clean, as was everywhere else that mattered eg Kitchen and mai... Voir plus
L'entreprise a répondu
Travel Chapter provide a terrible service and charge huge fees to mismanage your holiday home. I have had guests without gas central heating and hot water in the midst of winter becuase of b... Voir plus
L'entreprise a répondu
The Travel Chapter is proud to have built a reputation as one of the UK’s leading holiday letting companies with a network of brands that offer quality self-catering accommodation across England, Scotland and Wales and even parts of Europe.
Royaume-Uni
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Knowledgeable and engaging. Positive attitude. Good insights into the business and progressive ideas.
Have been letting out our lodge in Davidstow with Travel Chapter for 16 years. They are always a pleasure to deal with and very efficient. Our property manager Anna is always very helpful.

Réponse de Travel Chapter
Fishermans View was just what we needed. Clean, tidy, excellent location with all the amenities close or nearby. We had been before but had had to come back early. This time everything was perfect and we look forward to going again. We left something behind in the cottage and the host went above and beyond to help us recover it.
We chose a beautiful 1 bedroom barn conversion in a lovely quiet area of Cornwall and were lucky enough to have good weather all week. The cottage was exactly as described on the site. We have chosen holidaycottages for several years now and have never been disappointed. Sometimes the prices have been a bit high, but so are other sites.
Right from the start of our booking the company were great. Answered my questions and queries quickly. Booking and payment all went through smoothly
We stayed in Nutwood Cottage in Grange over Sands. Lovely quirky little place with everything supplied you could possibly need. Had a wonderful week and would definitely recommend.
Because of the noise within the cottage it spoilt our stay and nowhere on the reviews have we seen anything about noise from the hot water system nearly all day.

Réponse de Travel Chapter
Lovely cottage in a lovely village. Very well equipped. However we are 70 years old and need comfort after recent operations. The description mentioned a garden, lovely, so had visions of sitting in garden read a book. Garden furniture very uncomfortable. King size bedroom was not equipped with a king-size bed. In fact the bed did not let me put my feet over the edge as not long enough and rear board stopped me dangle them over the back of bed as I would normally do. For the rest it was great.
While it’s good to search and find properties to suit your needs the prices can be eye watering. I know location is key but the cost of properties near the sea are very expensive but we’re not talking five star here. We would holiday more often for a reduction of just a few hundred pounds per week. I think greed is doing the company out of more business.

Réponse de Travel Chapter
Secluded attractive character cottage
Good quality beds and bedding
Needs attention to detail - extra thought for cleaning
Beautiful cottage in tranquil countryside, everything was perfect and our host was brilliant!
A lovely welcome from Debbie and Darren and a great lodge. It was equipped with everything you need for a holiday. A covered hot tub and separate games room stand out and this is a secure and safe location with only two lodges. Great for chilling!
We really enjoyed our stay at the cottage. It was even nicer that it looked on the website. It was really close to Corfe Castle and many other must see sites. It was lovely to relax in the conservatory in the evening watching the sun set and the deer and hares in the fields at the back. Plus a steam railway at the end of the drive
Very easy to use, holiday cottage was as described. We had a nice time. Nothing negative to say. Would use company again.
Went on your holidaycottages.co.uk website to book a weekend for 2 adults and 2 kids in the Lake District. We were looking for a very basic cottage in a less touristy area (not Windermere, Ambleside etc), out of school holiday season. I could not believe the prices you are charging for a 2 night break!! A complete and utter joke; way more than your average family can afford. I don’t know how you get any guests at all.

Réponse de Travel Chapter
Easy to book the holiday and paying was straightforward with a reminder when to pay the ballance. Castle and Cobbles was in a perfect location. The town of Richmond has plenty to offer with everything within walking distance of the cottage. A lovely base to explore North Yorkshire and beyond.
The weather and the location
We had a fabulous time in the Lodge, no shortage full equipped.
Down the road we could see Millenthread near Looe.
Beautiful immaculate lodge in a fantastic location. Spotlessly clean and well equipped. Could not ask for more, even the welcome pack was delightful.
The property itself was brilliant, but that has been reviewed elsewhere. I found the interactions with holidaycottages.co.uk very easy, straightforward and informative. I did not encounter any issues so the entire booking process took place online with information received by email.
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.