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Lisez les avis des autres

Noté 5 sur 5 étoiles

Our accounts manager, Tracy Marriott is very good. We don’t need to contact her often but when we do Tracy is very prompt and helpful with replies. Tracy keeps us updated on the performance of the c... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My house in Herne Bay, Kent has been available for holiday rentals for many years now and I have worked with several agencies. I must say that the Travel Chapter method of allocating a specific memb... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Breakwater at Heath Court has a wonderful view of Brixham .Only downside was that the Ground floor Bedroom En -Suite though immaculately clean, as was everywhere else that mattered eg Kitchen and mai... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Travel Chapter provide a terrible service and charge huge fees to mismanage your holiday home. I have had guests without gas central heating and hot water in the midst of winter becuase of b... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence de location de maisons de vacances

Écrit par l'entreprise

The Travel Chapter is proud to have built a reputation as one of the UK’s leading holiday letting companies with a network of brands that offer quality self-catering accommodation across England, Scotland and Wales and even parts of Europe.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

397 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 88 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,9

Tous les avis

(397)

47 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great holiday letting company

Have been letting out our lodge in Davidstow with Travel Chapter for 16 years. They are always a pleasure to deal with and very efficient. Our property manager Anna is always very helpful.

10 juin 2025
Avis spontané
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Réponse de Travel Chapter

Good afternoon Tina,

Thank you for taking the time to share your feedback. We’re delighted to hear that our team have been so helpful and efficient, throughout our 16 years of working together.

We truly value you as homeowners with us and your continued loyalty, as always, please feel free to contact us if we be of any assistance.

Kind regards,

Hayley

Noté 5 sur 5 étoiles

Perfect

Fishermans View was just what we needed. Clean, tidy, excellent location with all the amenities close or nearby. We had been before but had had to come back early. This time everything was perfect and we look forward to going again. We left something behind in the cottage and the host went above and beyond to help us recover it.

16 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

A Good Company To Go With

We chose a beautiful 1 bedroom barn conversion in a lovely quiet area of Cornwall and were lucky enough to have good weather all week. The cottage was exactly as described on the site. We have chosen holidaycottages for several years now and have never been disappointed. Sometimes the prices have been a bit high, but so are other sites.

23 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Right from the start of our booking the…

Right from the start of our booking the company were great. Answered my questions and queries quickly. Booking and payment all went through smoothly
We stayed in Nutwood Cottage in Grange over Sands. Lovely quirky little place with everything supplied you could possibly need. Had a wonderful week and would definitely recommend.

16 mai 2025
Avis spontané
Noté 3 sur 5 étoiles

Because of the noise within the cottage…

Because of the noise within the cottage it spoilt our stay and nowhere on the reviews have we seen anything about noise from the hot water system nearly all day.

16 mai 2025
Avis spontané
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Réponse de Travel Chapter

Good afternoon John,

Thank you for taking the time to share your feedback following your recent holiday, however we are sorry to hear that you experienced an issue within the property during your stay.

To help us verify your booking and the property you stayed at, we kindly ask for some more information. You’ll shortly receive a request from Trustpilot, please respond within 3 days. Once we have this information, we’ll make sure your feedback is passed on to the Homeowner Account Manager, who will be able to discuss your feedback with the homeowner to ensure any issues at the property are resolved where needed.

Should you experience any issues during your next holiday booking with us, please do reach out to our friendly holiday support team who are available and happy to assist during your stay.

Kind regards,

Hayley

Noté 5 sur 5 étoiles

Lovely cottage in a lovely village

Lovely cottage in a lovely village. Very well equipped. However we are 70 years old and need comfort after recent operations. The description mentioned a garden, lovely, so had visions of sitting in garden read a book. Garden furniture very uncomfortable. King size bedroom was not equipped with a king-size bed. In fact the bed did not let me put my feet over the edge as not long enough and rear board stopped me dangle them over the back of bed as I would normally do. For the rest it was great.

16 mai 2025
Avis spontané
Noté 3 sur 5 étoiles

Nice but expensive

While it’s good to search and find properties to suit your needs the prices can be eye watering. I know location is key but the cost of properties near the sea are very expensive but we’re not talking five star here. We would holiday more often for a reduction of just a few hundred pounds per week. I think greed is doing the company out of more business.

9 mai 2025
Avis spontané
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Réponse de Travel Chapter

Good afternoon,

Thank you for taking the time to share your feedback, however we’re sorry to hear that you found the pricing disappointing.

We aim to offer a wide selection of properties across a range of price points, to suit different preferences and budgets.

Properties located near the sea can naturally be more in demand, particularly during peak season, which can influence pricing. That said, we do have many coastal options that are more affordable outside of peak periods, and our team is always happy to help you find something that fits your needs and budget.

Thank you again for sharing your thoughts. If we can be of any assistance with booking a holiday property in the future, please feel free to contact us directly and we’ll do our best to help.

Kind regards,

Hayley

Noté 5 sur 5 étoiles

Great lodge and great hosts

A lovely welcome from Debbie and Darren and a great lodge. It was equipped with everything you need for a holiday. A covered hot tub and separate games room stand out and this is a secure and safe location with only two lodges. Great for chilling!

16 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

We really enjoyed our stay at Arlington Manor Lodge

We really enjoyed our stay at the cottage. It was even nicer that it looked on the website. It was really close to Corfe Castle and many other must see sites. It was lovely to relax in the conservatory in the evening watching the sun set and the deer and hares in the fields at the back. Plus a steam railway at the end of the drive

3 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Very easy to use

Very easy to use, holiday cottage was as described. We had a nice time. Nothing negative to say. Would use company again.

16 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

Ridiculous prices

Went on your holidaycottages.co.uk website to book a weekend for 2 adults and 2 kids in the Lake District. We were looking for a very basic cottage in a less touristy area (not Windermere, Ambleside etc), out of school holiday season. I could not believe the prices you are charging for a 2 night break!! A complete and utter joke; way more than your average family can afford. I don’t know how you get any guests at all.

4 juin 2025
Avis spontané
Logo de Travel Chapter

Réponse de Travel Chapter

Good afternoon,

Thank you for taking the time to share your feedback.

We’re sorry to hear you felt disappointed with the pricing for a weekend stay. We work hard to offer a wide selection of properties, and market over 15,000 properties across the UK catering to a variety of group sizes, locations, and budgets.

The Lake District is a popular destination and prices can vary depending on the time of year, property type, and location. That said, we do offer a wide range of options across different price points, and our team are always happy to help guests find a property that best suits their needs.

Thank you again for your comments. If we can be of any assistance with booking a holiday property in the future, please feel free to contact us directly and we’ll do our best to help.

Kind regards,

Hayley

Noté 5 sur 5 étoiles

Easy to book the holiday and paying was…

Easy to book the holiday and paying was straightforward with a reminder when to pay the ballance. Castle and Cobbles was in a perfect location. The town of Richmond has plenty to offer with everything within walking distance of the cottage. A lovely base to explore North Yorkshire and beyond.

9 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Near Looe

We had a fabulous time in the Lodge, no shortage full equipped.
Down the road we could see Millenthread near Looe.

10 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Nirvana !!

Beautiful immaculate lodge in a fantastic location. Spotlessly clean and well equipped. Could not ask for more, even the welcome pack was delightful.

10 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

The property was brilliant and booking easy.

The property itself was brilliant, but that has been reviewed elsewhere. I found the interactions with holidaycottages.co.uk very easy, straightforward and informative. I did not encounter any issues so the entire booking process took place online with information received by email.

13 mai 2025
Avis spontané

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