Corporate Travel Management (CTM) Avis 

CTM are the worst company I have ever had to deal with. How they got the "quarantine contract" would be interesting to know. It is Thursday, 5pm in South Africa and since Monday I have been trying to change the quarantine hotel dates and get confirmation that it had been efficiently processed. My wife's visa had not arrived so we had to change flights and the hotel. Since yesterday we have probably spent a fortune in phone calls and to no avail. Every time we phone we speak to a different agent, have to repeat the whole story, give references then are left hanging for 45 minutes plus to be eventually cut off "again". The quality of the lines are abysmal, there is sadly a language barrier and the agents who have been trained properly are in the low percentile. Today I was told that CTM only send out the travel change confirmation the day before travel. How then are we supposed to fill in the PLF 48 hours before???. We need the changes emailed as soon as they have been requested to double check that they are `100% correct (again I have little faith in the agents). If there are any errors I am sure CTM will not be slow charging the 200 Pounds for late adjustments. Passengers in already stressful times are completely at their mercy. It is time this contract was awarded to a company that is professional. Come on Boris these people are your future constituents and votes.

I tried to book an hotel quarantine from this horrible company. They had to give an invoice for PLF and they didn't give it on time. I called them 3 times. Once they told me I will have it within 3 hours, they didn't give. Then I called them and they replied 20 mins later. Then they shut the phone and I couldn't even tell the problem. In my final call, they didn't even reply. I waited to connect for 20 mins again and they didn't reply after they hang up. There was a silence for 10 mins. I am forced to go to an amber list country. I will sue them when I arrive to the UK. My university was ready to cover the quarantine fees but now I gained extra costs because of this company's awful service.

A complete nightmare, they hang up after 1 hour of waiting. Then if they answer the audio is awful, the person answering keeps quiet and hangs up if you tell them if they are on the line, which they are, but they make every effort to hang up. No idea how Boris Johnson gave the monopoly to this company, a total scam and joke.

WORST SERVICE EVER. I had to cancel my flight at last minute because CTM didn't send me confirmation of payment email containing invoice which I needed to fill out my passenger locator form. I sent them numerous e-mails but they didn't bother replying. I called them every hour for two consecutive days but they never responded. Now, I have no idea how to book quarantine hotel with CTM as I come from a red list country & quarantine is mandatory but CTM won't accept my payment and booking. What do I do? UK government needs to step in and sort it out. I'm fuming with CTM.

Completely unprofessionals and liars. Big time fraud company. They will not attend phone calls and respond to emails. I have sent request for my family booking for quarantine and just sent me the booking reference. Despite of sending lot of emails to check that why booking is not confirmed, they did not bother to write back. Luckily after called them many times, a lady picked up shishma and told me booking will be confirmed within 48hrs of departure and same approach was from other team members anjali, rabeeca etc. When nothing received within 48 hrs, I called them again and they changed the statement from 48hrs to 24hrs. Even they did not send me within 24 hrs. They keep you on hold and call disconnected. There is no complaint department who could be approached and let them know what they are doing is wrong. You have to pay for this pathetic service and still they are not happy to give professional service. They switched off the booking line so that they will not bothered. I lost money on Pcr test and has been sent back from the airport not to have booking with CTM. There is no check and balance for this company. I will suggest to go to any green or amber list country and spend healthy 10 days there and go to your destination rather to spend money on a liar company. Very much angry and disappointed.

I am appalled by the service. I have been trying to book a quarantine hotel through this service and have had 3 payments rejected. I booked a fourth and have had no invoice reference issued that I need for my PLF. I am in a desperate situation as I need to get back to the UK. I have tried to call their number for days with no response, emailed several times with no response as well. It is mandatory to go through CTM and I just cannot believe this has been approved as a service provider by the UK government. There is NO service at all and thousands of people will need to use them to make their way back to the UK from a red list country. It is shameful that we have to pay GBP 2285 for a room and still have to be treated with such little regard as customers and as citizens/residents of the UK. Can someone please advise how I can get the invoice reference or another number that they actually answer? I have to miss my flight and will be incurring more charges to my return due to the incompetence of this company.

How they got UK government approval with such stupid customer services.

A disgrace. Their website crashed whilst I was booking a test and told my to try later. I did and of course was charged twice despite phoning immediately to cancel one booking. This was on July 31st and despite 20 phone calls and numerous emails no refund. CTM owe me £178.
Booking ref cancelled RMLWNL.

CTM is a Fraud of a company. Stuck in South Africa because we cannot get a Quarantine hotel booking thru there website. We came to SA for a death in the family, and no compassion is shown in trying to get us home in the last week. They do not allow you to put in your security number to allow the transaction to go thru. They declined my payment 3 times. Spoke to my Bank and they said CTM are trying to do it thru contact - less for £3715 which NO Bank will allow, which makes me believe that a case of Fraud is going on here in this company. We have cancelled 2 flights and re-booked now a third one with still no firm confirmation of a hotel booking to quarantine. We have spent hours on the phone with no return calls and the phone being put down on us. We have sent emails and have had no response. Is there any alternative company that we can get a quarantine hotel booking? Can someone please advise. Do we use the the code that was originally issued to us but failed on there system for payment to go thru. We are paying additional costs for hotels, phone calls, changing flights. We are destitute and need to get home. Can someone please advise how we can get thru this - not looking forward to the 11 nights quarantine after reading all these reviews, if I can get out of SA

This company is a joke made a booking which they got wrong and booked for London have contacted them several times regarding it and they never reply to emails im due to flight out tomorrow and land in Glasgow and I have no booking no one answers the phone when calling this company 20 minutes at a time and when someone answers they don't bloody speak its a joke and they are leaving people stranded in red country when the reason I was here was for my mothers funeral this company should be total ashamed of them self's treating customers like this

Worst experience ever.. I have paid for my quarantine and been waiting for conformation email and have no response from them.. my flight is just in 24 hours and i'm still waiting.
Emailed them so many times but no response and tried to call them countless times but they never picked up my call.

Their payment system is so antiquated and unsecure my bank (non UK but EU) refused to allow the payment through. They don't direct you to enter your secure bank codes - normal online card payment system nowadays, you don't even need to enter the 3 digit secure code. When I called to ask other payment methods, they just said you have to use their crap system. So wanting to visit my parents after two years but can not buy a covid test for Wales. What am I supposed to do.

If I could give negative stars I would. I booked 3 Covid tests for travel to Scotland in Setember. I suffered an accident and was unable to travel. I tried to contact the company 3 times by phone, terribly long wait times and I was treated rudely and then hung up on the first 2 times. I have now been on hold for 30 plus minutes and counting. I had tried an email with no response so far. Have repeated the email and frankly expect to get nowhere with it. Very crooked operation.

This is the worst travel management ever. They don't answer emails or calls and when they say they'll call you back, they don't. I do not understand how CTM hasn't been shut down yet. This management is so foul in so many different ways. I've wasted so much time and money trying to call them as I am currently not in the UK. How are they the ones taking care of hotel quarantine when their service is garbage. Words can't express how much I hate this so called 'travel management'. I hope you go bankrupt.

Very bad, awful, unprofessional and irresponsible management system. My wife had to cancel her flight because of their stupidity. Legal action should be taken against them. They are harassing people

Absolutely 100% rip off shambles of a company . We live in Wales , had booked to fly from Bristol Airport 28/08/21 to Murcia International, Spain to visit family , WAG rules stipulate we must book & pay for our day 2 test on return from CTM , this we duly did paying £68 each , money was taken from my bank account , first email was received confirming our booking and advising we would get a second e Mail with the required reference number needed to fill in our PLF to return to UK , we did not receive this , despite phoning and being left on hold for 30 mins then being cut off , and sending countless e mails requesting our reference we have had no contact back from CTM and obviously no reference number , we have now booked a test with a private provider in Cardiff in order to have the required reference number for our PLF to return home to Bristol Airport , Do Not Book With CTM , the whole thing is a con and a shambles backed by the Welsh and Scottish governments who I suspect must be getting a backhander somewhere in the process , we will be taking this to our AM regarding what I can only say is extortion , contacting our bank to see if we can do a charge back and XRay the consumer programme on our return as it may only be £136 paid out but we didn’t get what we paid for , and as WAG forced us to use this shambles of a company we are not willing to suffer the loss as given the choice we would not have chosen to use them, please avoid CTM at all costs

I think they deserve -1000000000 starts because whoever answer calls does not understand what we are saying we have to repeat multiple times then they put us on hold and start talking to someone in their language which we can hear most of the time.

What a shame and its frustrating thing to deal with these stupid people hire abroad by stupid company.

I want to update my arrival date due to flight cancel and have been trying to speak with them for last 5 days and they are not doing it

We can’t even give one star rating for this stupid unprofessional company and staffs.
We have tried to do an amendment in our invoice since our travel date is fault. We tried to call them 1000 of time and waiting for the invoice around 48hours. Nobody didn’t response to our calls. One mad lady answered and put it on hold and did her work and chatting with their friends in their language. Is this the way they are caring their customers? They don’t understand the seriousness of our situation, we are investing thousands for traveling not their money. Our flight got canceled.
The biggest scammers ever seen. The UK gov should take proper action against this service.

I had to book a travel test despite I had done PCR test less than 24hours ago (valid for 72 hours) and was staying less than 48hours on british ground.
I even anticipated potential problems for not booking travel package test and was in contact by email with the NHS travel service (I found their contact details on british government website). The NHS travel service confirmed to me by email that I would not have to book travel test package as the PCR was valid for 72hours and I was staying less than 48hours on british ground.
The border force still made it mandatory to buy the travel package test.
I booked it and never received it at my home address in London.
I requested the refund for a £210 travel package test I did not receive and did not use.
I never heard back from the customer service of this company.
Furthermore, I have been alowed by the border force to leave british ground thanks to my initial PCR test which was valid for them (as less than 72hours).
I request a 100% refund for a travel test package I did not received.