Corporate Travel Management (CTM) Avis 

Have tried to book test for 2nd day on arrival back in Wales 4 times. Never received email of confirmation for any. Contacted member of senedd who said to try different card. So far used credit card twice and debit card twice but nothing back. Spent over 2 hours on phone speaking to Indian call centre who eventually said couldn't trace email address then put phone down! If I'm charged for each booking then I'm owed over £500. Welsh goverment should be held responsible for the monies we owed. Disgusting that we can't use any other company. Have decided to lobby Welsh Gov mps and going to contact BBC Watchdog so if you all do same maybe we can get something done about this company.

Paid £170 for absolutely terrible service. It´s been more than 3 weeks since my husband took the tests and still got no results!!!! We checked that all his contacts are correct. It is impossible to contact the company to get the results. What a joke.

Nicola Sturgeons Idea of a F**king joke???
Firstly, the reference number didnt work on the government website. Second, I spoke to some woman in either india or pakistan with her kids running around in the background who was useless and all that for 135 pound!

Absolutely shocking! Booked hotel quarantine twice by accident over 8 weeks ago now and still haven't been refunded the £1700 - I am struggling for money at the moment, this is day light robbery. I honestly can not believe this is a government approved company. Complete and utter rip off too, how they can charge this amount for what you get I can not understand. Customer service is also terrible, being directed to India and the teams there not caring at all about the situation. Government - please review who you give contracts to and ensure they are decent operating companies! CTM stop trying to take money from people who are struggling - have some morals!!!

Absolute shambles.

Only company you are allowed to book with if you're arriving in Scotland as per government website.

Placed an order and received only the confirmation of the order. No invoice received and each time I call customer services it's a call centre in India and they sound like they have no idea what is going on.

Still haven't received any invoice and I'm not hopeful for receiving it in time for my flight.

Scottish government need to do better and allow more providers of test kits so that people don't end up out of pocket or stranded

Lazy Staff, untrained staff, arrogant staff, unhelpful staff, government needs to be change this company contract with immediate effect. "#" @boris Johnson

"CUSTOMER SERVICE IS IN THEIR DNA"

Personally, I consider CTM to be incapable of handling the hotel quarantine bookings. They cannot even follw their own terms and conditions.

In the hotel quarantine package and on the Uk government's website, it clearly states that the transfers from the port of arrival and vice versa are included. I even called them to confirm whether they are going to transfer back to the arrival point, and yeah they said that I need to get on the coach that 'arrives sharply between 9-10 am'. 'Sharply', my foot. They stood me up for 2 hours and when I called them again to ask why the coach had not arrived, the receptionist who picked up the phone didn't even know what I was saying and hung up on me. I was speaking english, which sounded Greek to her. Neither the hotel I was booked in, nor the CTM could follow the terms for travel.

Honestly, it feels like the goverment doesn't even care about the quarantine, that it has assigned such a disgraceful travel agency for it.

I booked a Covid test but could not get the passenger locator form to accept the booking reference. I called the number provided at 11.30pm on a Saturday night. My call was answered within seconds by a very helpful man who asked me to open the form and include the letters CTMTT in front of the booking reference. This worked. His customer service deserved 5 stars but i deducted a star because the original email does not state anywhere that these letters should be added in front of the number. I was very relieved and apparently very lucky given the other reviews.

I have requested a cancellation of hotel quarantine booking on 8th June. Even received a request reference which advised my cancellation will be acted upon and a refund will be issued within 10 working days.

Its been 6 weeks now, and so far nothing - I have been chasing them almost every week both via call to customer service and followed by an email. Everytime I call customer service, all I keep hearing is that it will be resolved in the next 3-4 working days and the next time when I call after 5 days the same answer and its been 6 week now. Worst of all there is not even a simple response to any of the emails.

This is ridiculous and by far the most incompetent company I have seen. I really can't understand what is going on with this company and seriously on what basis and parameters the government has issued them the contract for quarantine hotel booking. Time to consider options on complaints procedure and legal dispute resolution

I don't know how firms like this are allowed to operate. They'll take your money and that's the last bit of communication you'll get from them. Avoid at all costs

Been trying to book a hotel quarantine at London from last two days. Absolutely no acknowledgement email from CTM. Already cancelled my flight twice due to them. Customer support is utter non-sense. They have no clue of what is the problem. Only response from them is try after some time. Still haven't got any hotel booking. After calling them 10 times over last 48 hours. Pathetic.

Scottish Government at fault: Allow price fixing at £170 (double what you can get in UK) and then we use a company from England.

Test 2 ok, we never received Test 8 results -
Disgrace that Scottish Government are restricting to "no choice" (is this legal?) and there are over 200 options in England.

This is poor - being Scottish - less choice- - less freedom and cost more !!!

It seems like an engineered effort to halt traffic from Pakistan, immature call centre operators, calls not answered, e-mails only with automated replies, 2/10 call attendance ratio, in last 20 days i was able to secure hotel only twice. Numerous calls ended without any solution.

Tried to book a family room. No confirmation and flight date approaching 24 hours. They rarely answer the phone and when they do its poor connections, background noise from home and they drop calls.

How can the UK government get away with contracting out to such a provider. Neither of them have any shame to look to improve the system.

My flight was for the 2nd of July. Five passengers coming from red list country (Bangladesh). Could not book on website for that many people in one go. SO completed a family room request form with credit card details. Was emailed to say il receive an invoice via email with payment link. None received. Was told would receive 24 hours before the flight. Than 12 hours. and still no booking. One staff member clearly in India and clearly working from said there are no hotel rooms available. Result of conservative corruption that they got this contract.

Unbelievable! call center operator cannot speak english clearly, Background noise and children noise! No response to email enquires. Dont have a clue if booking made or not?
even in Africa we have better service and communication with call center!

Absolutly awful customer service. 0 stars. Everytime i try and call they hang up without even trying to help me. The line is so awful and cannot even understand what they are saying. Some even answer the call and noone talks but you can hear things going on in the background.

I was having the same problems in change of my dates no one was getting back to me or emailed me a new confirmation! I contacted CTM on Twitter with in 12 hours my problem was sorted out so if u need to contact them use their Twitter page! The person on the Twitter is on the ball and gets the job done for you if only all of CTM call handling team was like this person

I have been on phone to very pleasant sounding guy in India for at least half an hour now, but he doesn't seem to have a clue. I filled in Red list booking form in my name for my wife and son, using my name and credit card and my email for confirmation purposes. pressed next got a confirmation it had been received on screen but no reference number (without which we cannot complete locator forms and they cant fly) and no acknowledgement to my email. there is a terrible echo on line and he just keeps asking me to repeat the same information india november tango etc for internet ....( again and again... no apparent ability to remenber what we are talking about). Getting nowhere. Is it because I am booking for my Wife and son so the Guest Names are different or is it raining in Bangalore? he says he is still waiting for the update.........45 minutes now

How is the this company approved by the UK government. Dreadfully hopeless. I ordered the wrong test as there website allows you to make a mistake in the booking process by not asking where you are transiting. I have wasted 170 pounds on this. Call centre is painful, awful line connected straight to India. Bing bong bangliding GOOD LUCK! They hung up on me numerous times. The real cheek of all this is that the testing is done by the NHS in Glasgow. We as Tax payers are lining the pockets of this company twice over! 520 pounds I have spent on these pieces of plastic supplied by the NHS. Total disgrace, UK GOV needs to step in and stop this joke of a company. Livid