travelley.co.uk Avis 

Worst company ever never order holiday with company they are laying paid all holiday and our hotels wasn’t pays we haves to pay transport and our holiday our money they not give as back never they said forget on your money please people do not order holiday with this company they just grab your money ! RUBISH COMPANY 🤮🤮🤮🤮never again on holiday they will not answer no one on your phone

good day, I would like to warn you about this company, it is not good at all, it steals money from people, you book a holiday and you have to pay for the hotel yourself dont book nothing with this company

I have been scammed from my holiday to Thailand from this company it was the worst experience that I ever had everything went wrong since the first day we came to Thailand.Agent name Mr Wilson

This is the worse company that I travel with I book my holiday with them but it was the worse experience that I hade all my hotels was something different then I booked and I even paid my own money for a hotel all hotels was just booked but not paid I spend my time at the reception not enjoying my holiday flights was change is well transfers is not paid is well this is the worse company do not book anything with this company there are liars and put in fake advertisement for Atol Protection The Agent name is Mr Wilson

Scam company. Had thousands of pounds from us for our honeymoon to Bali in August and now completely unresponsive. I made the point on their Facebook page and they replied with a rude reply and blocked me. Cannot establish contact at all and will be reporting to the police and every agency necessary

We booked a holiday with this company, they cancelled it 3 weeks before travel saying it was flooding and disease in the country. We called hotels who said there was no such issues and they also had no record of our bookings. Travelley took our money and tried to charge "us" to get it back after supplying no service at all. Do not use this company. Con artists of the highest level!!

Reply:
No flooding, no malaria and the government did not advise not to travel. That's why the holiday insurance never paid out. We did go to kenya and zanzibar and nobody out there had any idea of any of the above. You offered us Abu-dabi and Bangkok, and we've been there! Told you that. And no we will not aceppt an extortionate fee to get our money back! We stand by our view of Travelley, not to be trusted, and no we do not want to discuss anything with you!! Your T&Cs are clear but there are still consumer rights here in the UK. Goodbye...!

We were meant to travel in October this year to safari in Kenya and Maritious, which we have been paying on instalments the whole year . To start with, I had to chase updated invoices for several times. The flight was cancelled the day before departure and rescheduled for next day . We have been warned by the agent not to go to Kenya as they evacuating people from there. On these basis we wanted to cancel our holiday and got offered alternative one with the fact we get money back for purchased visa etc and no penny more to pay . We decided to choose alternative holiday to Abu Dhabi and Maldives to fly next day. Next day I had to chase the e tickets and other vouchers for hotel and transport. And that's we was told to pay another 2k for alternative holiday we chose with the written confirmation that we get the refund of 2k back in 21 days!. As soon as we decided to cancel, we received message with e tickets , so we changed our mind and gambled . Despite how many times we had to chase the documents for us, with so many errors we received the documents was enormous. 3 days after, going not going, we did go . And found out we still don't have relevant documentation, which we had to chase when on holiday. Absolutely nerve racking! I had to check everything , all bookings etc as found so many mistakes
in documents eventually provided. When we got back, after 21 days , we did not receive any refund, so chasing this again over and over , eventually got email to wait another 7 days , which has passed and we still didn't receive the refund . So I chased it again and got promised phone calls and emails , but nothing happened. When I tried to chase this again, I got totally ignored . I am taking this further . I never came across such a bad company as this one . Lack of communication and undelivered promisses. Not worth of the stress

Lowest form of low !!! This company ruined our much anticipated and saved for 30th wedding anniversary holiday !! Left us without any accommodation at one point and then checked us into a rat infested hotel, the next night same issue, when we arrived at the hotel that we paid for, there was again no booking in our name and we ended up glamping. Several other issues throughout the 2 weeks, at one point when I complained they told me to ‘take a chill pill’ !!! I have never experienced such a poor, unprofessional and downright ignorant group of people in my life before . After many promises of a refund for the hotel which we never actually stayed in, they had the audacity to offer us a discount on the next holiday we booked with them. When I asked them on what planet they thought I would ever use them again they advised that it didn’t matter as they had revoked their offer and basically do our worst but they were closing off our complaint, end of story . Travelley, before you reply with your usual tripe of how you would like to review our complaint, don’t bother, I sent dozens upon dozens of texts, WhatsApp messages, emails and phone calls… to no avail. You should be closed down !!!!

My goodness. Where do I start.

If you want a STRESS FILLED HOLIDAY.... then these are the people to use.

1. Communication is poor. I chased on several occasions for my holiday details and kept getting fobbed off. only sent part of the holiday details the day I was travelling.

2. On arriving to the airport, the transfer people said they had not been paid yet by the agency so we waited an hour before we had transportation to the hotel.

3. On getting to the hotel, the room i had booked was not booked. I booked balcony sea view and paid specifically for this.
When speaking to Travelley, they said I would only get it based on availability. How does that even make sense when u have to book and pay for the type of room you want??. This stressed my Birthday trip out. After day 2. Travelley added a small amount to move me to a room with a balcony (I paid the remaining) then the hotel were kindly upgraded me to a sea view room with a balcony after they saw how much it stressed me out. The Travelley agent had the audacity to even ask why do I want a sea view room when all I need the room for was to sleep!!!
I kept being told someone will call me, and noone called, I would literally be on the phone chasing them all day.

3. When travelling to 2nd destination, I was given flight, hotel and transfer details the day before flying out.

The amount of phone calls I had was sooo stressful.

I gave 2 stars as I actually had a holiday booked. Apart from that....The service is trash.

AVOID AVOID AVOID

After being told by numerous people this company is booking peoples holidays taking their money and the holiday not going ahead and him asking us to bank transfer £2000 we decided not to go ahead with our booking. i called to voice my concerns and was greeted with nothing but attitude and being shouted at by the man on the other end of the phone.

Most unprofessional encounter i have ever had.. He laughed and said we wouldn't be getting our £300 deposit back which is fine i will book another holiday..

Would advise not to book with this company, most of the good reviews are FAKE and their is no protection with booking and refusing to give people their money back, i will be taking this further with my credit card company and reporting the company.

Had a package holiday to Vietnam wonderful experience melia beach hotel resort Ho Tram it was 2half hours out of ho chin month city so didn’t really get to see ho chi mingh as too far away but lovely 20 out of 10 people were amazing fantastic beach stayed for 6 nights then went to ha long bay on day cruise which was lovely supposed to of done 6 nights in whyndhem legend hotel but there weren’t much to do and very quiet so we only stayed 3 nights and booked air b@b for 3 nights in Hanoi which gave us a further 6 nights there which was a great experience great trips we then stayed in panpercific for our final 3 nights booked through Travelley , this was worth the money great communication through Ben David and Wilson would recommend few little hiccups but was sorted straight away and could always reach them through WhatsApp and a big thank you to Lisa for our transport

SCAM COMPANY DO NOT BOOK!
Booked masai mara/lake nakuru safari and zanzibar beach holiday. Added extra hot air balloon ride across the masai mara. Paid £5.5k. Told 1 week prior needs yo be cancelled due to unknown disease and flodding in masai mara!
Disease is M pox, nothing on uk or kenyan government website. Masai Mara is not flooded. I worked in Namibia briefly with Cheetah's so follow the masai mara Cheetah's and no flooding now, September 2024.
Holiday fully cancelled 3 days before departure date. Now no communication back from emails and no refund! Save your selves. It is too good to be true.

This company is a scam !!!
The holiday didn’t exist and they won’t refund almost £5000 they have taken from us , they fraudulently scammed us out of 500 more than the holiday costs as well
Do not book a holiday with this company
They are not atol protected as they claim on their website either

Stanley at Travelley helped out a lot with our booking at Centara Grand Island Resort in the Maldives. He took great care of us as well as following up to see how our trip was going. They also had the local operator check in on us and they helped to find us a place to relax while we waited for a few hours for our return flight.

Definitely recommend

This company is a scam!!!!!
Please do not send them any money! Their bank account is with Revolut. The ATOL certificate is fake; they are using another agency's certificate without permission. I have not received a receipt for anything.
They sent me a flight confirmation number. I logged in, and everything looked okay. However, after a month I logged in for my reservation again, and it had been canceled. So I contacted the airline, and they said that the travel agency had not paid for the tickets, so the reservation was automatically canceled.
Please, all victims should report this to the police.

I am yet to go on my trip, but we leave in 16 days and I have zero faith in anything going right.

I have been dealing with David who responded with minutes when he was trying to get my booking and money, then I have been sending emails since and been waiting weeks for responses.

The flights issued are incorrect, leaving me with a 20 hour stop over in an airport which was not agreed on the original booking.

I haven't been sent an intinery of timing for transfers, pick-ups etc and when I finally managed to reach David on Messenger Chat he just claimed none of my emails came through - amazing that, when all of the ones regarding payment did!

This is supposed to be my honeymoon and I am just left feeling very anxious about the whole trip and Travelley is doing nothing to help.

Please be careful when booking I made an enquiry only communication via Whatsapp broken English response. Gave me an ATOL registration number not them when I looked it up and on ABTA site they are listed as falsely claiming they are registered. So you are not protected at all

They have responded and addressed some of my concerns but the ATOL number given relates to a company in Luton and perhaps they need to speak to ABTA and ask them to delete their company from the list regarding falsely claiming they are registered

Well what can I say....another destination, another great adventure with Travelley UK.
This was a girlie holiday to Zanzibar. Everything was handled great! Great accommodation, Paradise beach, highly recommend if you are travelling to Zanzibar. Flights and transfer all included and we really did get a good deal. Thank you. Can't wait for our next adventure.

We booked a Kenya/Mauritius safari beach holiday with Travelley UK in July 2023 for our honeymoon.

The booking process was simple and David did look after us. Unfortunately, after booking the trip, it did get a bit more complicated ensuring that flights were booked and trying to get hold of paperwork for hotel vouchers and transfer vouchers, I have over 150 Whatsapp messages chasing Travelley for all manner of different things - not what you really want with a travel agents.

We went on the trip in June, and whilst we did enjoy our honeymoon it wasn’t without its problems. We landed in Kenya in the morning, after an eight hour flight, to be picked up by our safari 4x4. We were delayed setting off to the Masai Mara almost two hours because they’d picked up the incorrect other guests.

After over a six hour journey we went on our first game drive, which was exceptional, seeing all the animals in the Masai Mara. After travelling all night and day, we were looking forward to a shower and freshening up at our lodge. At this point they told us that the 4x4 door had broken and our suitcases were stuck. We didn’t get our luggage until 6am the following day before our next game drive.

The 4x4 is only supposed to have a maximum of six guests and we had eight for the first couple of days. We were supposed to have water included in the jeep and we were given one bottle over the four day safari.

Our safari itinerary included an evening game drive, a full day game drive and an early morning game drive. Unfortunately, they said we were unable to do the early morning game drive, which are usually the best for seeing hunts.

Lastly, we were supposed to have included a Masai Village tour and a hot air balloon ride, we didn’t get either of these.

Other than the ten hour delay with our flight to Mauritius with Kenya Airways, and a three hour delay back, the Mauritius aspect of the trip was really nice and exactly as expected. However, there was an issue with the transfer on the return back to the airport, we had to pay our driver £38 which Travelley have refunded in all fairness.

Given it was our honeymoon, we feel it could have been a lot less stressful and ran more smoothly from the point of booking. I have highlighted these issues with Travelley and am yet to have a satisfactory response.

Would I travel with Travelley again? Probably not unfortunately.

We booked Antigua and Barbados and there were a lot of agents we were in touch with but when we contacted Travelley our hunt for the best agent was ended. Great communication, great price and great service. I saw reviews stating the company is not Atol bounded but we have our certificate attached with the invoice. The booking process is easy and the payment plan helped us a lot to manage the finances. Will book again with Ryan