Trelabs and in particular Kyrylo in the Customer Care and Product Support department is excellent to deal with. He treated me with empathy and respect and was willing to do whatever it took... Voir plus
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Lisez les avis des autres
I had a problem with my old unit. It stopped charging. Customer service told me what to try. It did not work. I told them I had it for a long time and also bought my daughter one. I asked if there was... Voir plus
Our area deals with inversions throughout the winter months. Our PH950 always kept the air in the house cleaner than what was measured outside and we never experienced the flue like symptoms all wint... Voir plus
I'm so impressed with Treblab's handling of my recent service issue... I'd placed two separate orders for the HD77 speaker, a little more than a year apart. Sadly I was unable to pair the two for surr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
No Hype, Pure Sound: Tune into true HD sound, an unparalleled bass response, and serene noise cancelling—all with seamless wireless Bluetooth connectivity.
Coordonnées de contact
Yacht Club Drive 3640, 33180, Miami, Etats-Unis
- treblab.com
4,3
Excellent
330 avis
Demande des avis aux clients
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N'a pas répondu aux avis négatifs
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Réponse de TREBLAB
Thank you for your feedback!
Great product
Great product & great value. I found that the ear muffs were wearing badly until I figured out that my one to two day whiskers were damaging the ear muffs if I took them off and wore the speakers around my neck. Easy fix
17 octobre 2022
Réponse de TREBLAB
We appreciate your business!
Purchased from this company 2 other…
Purchased from this company 2 other times. Always great quality and fast service.
14 septembre 2022
Réponse de TREBLAB
Thank you for your lovely feedback
Great Customer service
Excellent customer service. A company that seems to care about its customers and solving their problems quickly and professionally
6 septembre 2022
Réponse de TREBLAB
Happy to help. Always at your disposal
I ordered a Bluetooth speaker online
I ordered a Bluetooth speaker online. I got a quick service. I am very happy with my speaker. I highly recommend Treblab
7 septembre 2022
Réponse de TREBLAB
We are so happy that you like the speaker!
Nobody's home!
After sending me wrong charging cable for Treblab 77 speaker, they wrote me a note saying they had “reached out” to try to resolve the mix-up but they never sent the e-mail or text These reviews appear to be the only way to communicate with Treblab.
7 septembre 2022
Avis spontané
Réponse de TREBLAB
Jon, we have resent the email please your check your inbox.
AWFUL CUSTOMER SERVICE/COMPANY
Not happy with customer service! Bought a HD Max speaker a little over a year ago and now am unable to charge. I'm assuming because the port is on the bottom of the speaker, it will wear out and be problematic. Anyway....Trying to communicate to Treblab that I want to have it repaired (at my cost) is proving to be a chore. I'm a week in to emails to be told that the warranty is expired (no kidding) and they will give me a 15% discount for another purchase. I truly LOVE this speaker and was just trying to get it repaired. The customer service has been just awful! UPDATE....Now customer service said they do NOT Repair their own products. I will NEVER recommend or buy anything from Treblab!!!! $200 for a speaker that I used for a little more than a year.....NOPE
8 septembre 2022
Avis spontané
Réponse de TREBLAB
Laura, we are very sorry for the issue with the speaker. However, our warranty policies have never included any kind of repair services so this is why we are unable to provide them for you. We apologize for any frustration caused. Our team will get back in touch with you to hopefully find the suitable solution!
You sent me the wrong charging cord
7 septembre 2022
Réponse de TREBLAB
Scott, we are really sorry for this mixup. Our team has reached to you to resolve the issue and we would really appreciate your reply!
Nice product!
3 septembre 2022
Réponse de TREBLAB
Thank you for your feedback! Glad to hear that you are happy with your headphones :)
Item taking too long to arrive
30 août 2022
Réponse de TREBLAB
Kevin, I am sorry for this inconvinience! I see that our team has already reached out to you and hopefully resolved the issue. If anything is needed we remain at your disposal.
Very nice and easy proses
Very nice and easy proses. Really the company are very professional company.
16 août 2022
Réponse de TREBLAB
German, thank you for being our customer! We are happy to have you in our Treblab family!
Perfect headphones, excellent customer service.
Just got the XR700's to add to my collection of Z2's and X3 pro's. Love them all. Great response time and resolution when I had to reach out to customer service, as well.
8 août 2022
I used my x100s until they wore out
I used my x100s until they wore out. 11 hours a day 5 days a week for 2 years. Absolutely love the sound quality and fit. Finally wore them out so I got the x500s this time. They have worked just as well. I recommend these anytime someone wants headphones
8 août 2022
Didn't Receive what I ordered
I ordered 2 packages equaling 6 pairs eartips for XPRO 3 earbuds. I received a total of 4 pr tips + 2 wire holders for wired earbuds. 3 emails + pics later issue is not resolved. Recvd 2 identical responses from support both at 2:01am that didn't address my complaint, just "hate to bother you...would love to hear how it's going..." Now I'm waiting for a call back from support to resolve issue
21 juillet 2022
Réponse de TREBLAB
Denise, we are incredibly sorry for this issue. Our agent has previously offered to resend the 2 sets of ear tips you have ordered but we have not hear back from you. We have tried to send the email again and would really appreciate your reply.
Lost cord which one to buy?
I lost the charging cord for a HD77 and went on the website and ordered a new one. However, I didn't know and wasn't told that there were 2 types of cords and the website only showed 1. So, I ordered it and found out it was the wrong cord. I worked with customer service on the refund and replacement - but still frustrated - could used that info up front.
14 juillet 2022
They advertise a white X3 Pro and then…
They advertise a white X3 Pro and then say the white is only the logo.
Lousy communication
9 juillet 2022
Réponse de TREBLAB
Dear Scott,
Please, accept our sincere apologies for the misunderstanding.
We use the word "white" for the earbuds with the white logo so as not to mix them up with the ones that are total black.
Diffucult to understand why various…
Diffucult to understand why various unmarked versions will not pair together
7 juillet 2022
Good speakers and great value
Good speakers and great value. The paired speakers sounded great and had plenty of volume.
6 juillet 2022
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