Treehut Avis 

Customer service is non existent. I sent back a watch to be repaired (after the first wear) that I purchased for my husband. They sent me back the wrong watch-like completely different. When I emailed them they took days to get back to me and then accused ME of sending back the wrong watch. Why would I do that when the one was obviously broken and needing fixed. Absolute joke! I want my husbands watch back!!!!! 0/10 would NOT recommend!

I have bought many of their products. They have the best lip balm out there. I have spent so much money on different lip products. The ones that come in the tubes work so well. Cured my dry lips.I smoke/ vape, drink and always need to apply balm. This has no imgredients that make constant reapplication a problem. Within a few days of using, I didn't need to keep putting it on as lips were soft snd smooth. Nothing else has worked so well and it's very affordable. I like all their stuff. The scents are nice, not overwelming but last. Their lotions, creams and even body sprays have ingredients that soften your skin. Really happy I tried these products.

My fourth watch from Treehut. One problem in the past and quickly resolved. Bought another watch as a gift and it is losing time from the moment its set. Nine emails and four phone calks from the Uk, two responses and then no follow up. Seems like they no longer care about their customers. Will have to see if i can sort a repair in the UK as Treehut no longer seem to give a …,

The sunglasses I received from Treehut looked great and appeared to be well made. Unfortunately, they didn't fit properly, so I contacted customer service within the stated 30-day return window.

I initially received a response offering either a return or exchange. After requesting a return, however, all communication stopped. Since then, I have tried multiple emails, phone calls, website contact forms, and even reaching out through social media, but I have been unable to get any response from the company.

A product can be great, but customer service matters just as much. If there is an issue with your order or you need to make a return, you may find yourself with no way to get assistance. Based on my experience, I cannot recommend this company and would advise potential customers to consider other brands with more reliable customer support.

Ordered a watch for my boyfriends birthday.
Delivery date given of 01/06 , still nothings been received.
Have contacted retailer 4x and no response.
Disgusting company, quick enough to take your money for an expensive item, but with no follow up communication to reassure customer of the status of their order.
Even had the cheeky to send me a thank you email for my purchase and then a follow up email to rate my purchase!
Still awaiting a reply, if nothing is received in 24 hours I will be contact my bank to report a fraudulent company and get my money back.
DO NOT PURCHASE ANYTHING FROM THIS COMPANY.
NOT WORTH YOUR MONEY.

I purchased a bracelet for my husband and gave it to him on May 19th and he wore it to our anniversary dinner. Before we could get home from dinner the bracelet broke. I reached out to them regarding it and they requested photos, etc. I send them pictures of the bracelet. They got back with me quickly and said they would replace it. They asked me to verify my address and they would send a replacement bracelet. I have provided all the information they requested. Now, they have gone silent and will not respond to any of my emails. I have called them to no avail, and I have sent them numerous emails again all to no avail. It was a beautiful bracelet and my husband loved it. But now he is out an anniversary gift. I am extremely disappointed because they seemed to be a reputable company. They have very poor communication, and poor workmanship. I suggest not purchasing from them.

Received my watch on a Saturday. I’d have to say it’s a nice looking watch but it wasn’t working. Tried contacting customer service by phone, email, and their Chat prompt multiple times over the span of 4 days and still no answer. I just want a replacement. After reading the other reviews on here sounds like they needs a new customer service team. I’m about just cut my loss and take it to a watch smith. Never purchasing from here again.

Currently trying to get my refund on Paypal.

The site claimed I'd get a working tracking link after 3 days. More than a week passed and it was still being "processed". I sent them an email and they told me it was already in my country. I still had to send a second email, and wait 2 more days for a response, to finally get the tracking link from them by email.

The problem is, by the time I get the link, I contact DHL and find out it has alrady been shipped back to treehut due to not being able to contact me to pay the customs fee.
I ask DHL what did treehut provide them and the only contact the provided DHL was the phone number "999999999" and no email.

I made the claim on Paypal, and now they sent the email very fast, instead of waiting 2 days for an answer. I told them I don't want the watch anymore since I can no longer trust their quality and they tried to process a refund without the 60+ dollars of shipping costs. I am being penalized with the shipping costs for a product they failed to deliver. Never had such a bad experience ordering something online.

Currently waiting on the decision of Paypal. My guess is they tried to process the refund before the Paypal decision to make me lose the claim while they save on the shipping costs. Bad faith acting all the way.

Abysmal customer service, especially regarding communications about your order status and shipping costs. I ordered a watch and paid for the express shipping to get it in 4-7 business days. 10 business days later their tracking website still told me the order was being processed. I eventually, after having to make inquiries of my own and doing my own digging, came to find out that the watch had been shipped to my city (in Canada, I should say) but was being held by DHL until I paid a further duty/processing fee of $25. There was no communication that any additional fees would apply or that my order was waiting for me to pay them. Had I continued to patiently wait I would still be wondering where the watch was. I might bump the review up to two stars if my wife likes the watch when (if??) we get it. Would not recommend ordering online from these folks at all.

I received the wrong watch at the end with bad quality. Horrible experience!!!

so i received my items. gotta say, i am extremely disappointed with the quality of your product. the watch looks and feels like plastic. the engraving was fantastic so good job on that. never had my own wooden watch but the ones i've tried on did not feel and sound like plastic. based on the reviews, i thought i was getting a particular quality of product. now i have serious doubts about the legitimacy of your reviews points to you i guess.

the wallet. holy shit. if you want a wallet with all the feel and comfort of a bulky piece of temu plastic for only $35, you too can look upon it and cringe. you can tell it was slapped together. it looks and feels cheap. i gotta say man, i was expecting a quality pair of products to show up so the delay didn't really matter. now that the order is here, i i'm irritated because i spent $100 on a watch i'll never wear but can't return. there's a sucker born every minute right? ya'll got me good! anyway......

i still need to return the wallet.

Ordered and paid Aug 8 for a watch listed “available.” As of Sept 22 it’s 45 days with no shipment and no explanation. I was told to wait 25 business days. On Sept 17 they said they would “investigate” and “get back… with a clear resolution and a firm shipping date,” but there was no follow-up within two days. Replies were scripted (“I sincerely apologize,” “I appreciate your patience”) plus a refund “if that is your preference,” phrased as if the refund were my wish rather than a response to non-delivery. The watch is still shown as available. Misleading and poor service; I wouldn’t trust their technical or warranty support.

Unfortunately, our experience with the customer service team has been drawn out without any real solutions. I custom ordered a watch for my husband for our 5th anniversary and paid to have a special engraving put on the back. The watch was beautiful but the engraving they provided was missing the “e” on the word love. I checked my submission and this was their error. Long story short, I am still going back and forth with a customer service representative to get this resolved. Replies have been delayed and slow, a lot of talk without an offer of satisfactory solution. $25 refund for a mistake on a $240 watch is not sufficient. I asked for a new watch to be sent with the correct engraving. They declined that solution. Now over a week later they have informed me that to correct the engraving we would need to send the watch we purchased back to them. Our anniversary has passed at this point and the watch has been gifted. I’m simply trying to get what I ordered and paid for. Again, the watch that has an incorrect engraving at no fault of mine. I’ve asked them to call me directly as well to find a better resolution to this situation but have not received any communication besides a sporadic email. At this point, I would rather return the watch and purchase from another company that will support their customers.

There is only a small window of opportunity when purchasing a treehut watch. Only with your first initial purchase of your watch/es is when you might be one of the lucky ones to be truly helped in order for them to lock in a 5 🌟 review from you. Once the initial excitement of your "beautiful watch," dwindles and you start needing things like batteries to maintain your watch you are "SOL!" THEY GET THERE MONEY BACK BY MAKING YOU PAY $50 TO SEND YOUR WATCH BACK TO THEM TO REPAIR IT OR TELL YOU TO GO TO THE NEAREST WATCH SMITH! WILL NEVER BUY ANOTHER TREEHUT WATCH! THEY MAKE PROFIT OFF OF FIRST TIME BUYERS WHO HAVEN'T BEEN BURNED BY THIER NON EXISTING CUSTOMER SERVICE.

This is the second watch I have bought from Treehut in the past few years. Both watches failed after a year or so. The face comes loose and spins out of position. With my first experience they offered to repair the watch for $50, however I decided to just buy a new one. But why would I spend $50 after the second watch failed. Needless to say, I will not be purchasing another watch from treehut in the future.

Love the color, do not like the way it fits. Too tight originally, added the extra link and now its too loose. Return is practically impossible plus it takes forever!

It took a little longer to be delivered, but that wasn't your fault. It's a beautiful watch, and it's going to be my daily go to watch.

Site said 7 to 10 day delivery. On day 11 checked their tracking that said it still being processed / not shipped. Contacted customer service via email and website. No answer

I purchased a watch for my son's birthday with a special message on the back. We received it quickly and it turned out perfect. He loves it and gets lots of compliments. Unfortunately, he fell at school and the face cracked. I contacted Treehut and they got another one out to us within a week or so. Excellent customer service, we'll definitely buy from them in the future.

I priority ordered a watch for my husband for an event. I got the watch with a few days to spare, it's lovely and the engraving is perfect.
Their customer service was also fantastic!