Trees.com Avis 

I will NEVER buy another tree from this company! I was interrogated by Carmella T for 20 minutes, and she still would not honor my warranty without multi-level proof. I felt as though they did not believe me despite my gardening expertise for 50+ years. Scam Company. I am done. Buy locally. I will go back to Garden World down the block from my home.

I received a damaged owari satsuma tree infested with bugs. I reached out to customer service and provided clear photos of the damaged box and tree with bugs and eggs and they refused to help me. DO NOT SHOP HERE. SAVE YOUR MONEY BECAUSE THEY WILL NOT HELP YOU WITH REPLACEMENTS OR REFUNDS. I even asked for a return label so I can ship this damaged and bug infested tree back and they won't even let me do that. Do NOT SHOP HERE!

Some of the plants I received were not in good shape (a very small percentage of the much bigger order). Customer service worked quickly to issue me a credit (bc the plants i originally ordered were out of stock). The process was quick, easy, and fair.

Constant disappointment. Ordered 4 blue spruce that I’ve confirmed are white spruce that I received and it’s disregarded. Additionally they provided a sample picture from a customer of what they received in which the quality was significantly different and better. These were both apparently orders from June. I will never recommend

I ordered from them when they were fast-growing-trees.com. Those orders arrived quickly and in good condition. Now they are trees.com. I place on order for one upright juniper on 09/17, it did not ship until 09/24, and now it is lost in transit. I called customer svc, and the agent said it is out of his hands and there is nothing he can do. Well, yes, you could start by taking responsibility for the company that you hire for shipping. I was told to wait until the poor plant is delivered and let them know if it's damaged. I can only imagine the process of trying to be reimbursed for a plant that's been en route for a week or one that doesn't arrive at all. Very disappointing.

I was very eggar to get my tree and plant it. I felt confident because of the supposedly a 12 month guarantee. I called immediality to report that my tree was not doing well. The agent on the phone said to give the tree more time. I tried to nurse the tree back to health for a couple of months. The tree died and I called back. The company did not give me the 12 month guarantee. They said that it was only a 2 month guarantee. They will not replace my tree. I am sooo disappointed. My experience was the worst!!!!!! First contact was in May 2026

Trees.com had a wide variety of options available. Shipping was fast and all of my trees except one arrived healthy and ready to go in the ground. One tree arrived a bit stressed out from shipping. I nursed it along for a few months but it finally gave up the fight. Getting a replacement tree was fast and easy!!

I ordered 6 muhly grass and they came in Perfect packages and looking very good. They are now in the ground and happy.

Ordered plants for a client and the quality was all over the place. A few looked good, while the vast majority were sparse and nowhere near the same quality. The difference between the larger order and a plant that arrived separately was especially noticeable. It honestly felt like they used the bulk order to unload plants that wouldn’t sell as easily in person.

I reached out to customer support, but they just told me they couldn't guarantee the quality. I ended up buying more plants at a local nursery to finish the job.

So much for saving money. Their deals looked good until I had to spend extra to make up for the disappointing plants. If you want consistent quality and to see what you’re actually paying for, skip Trees.com and go to your local nursery. I wish I had.

2 out of 4 ordered died off, one replaced due to damage in poor packaging and out of the 4 something else is growing next to one of them unsure what it is. We'll see in the spring if they come back. Maybe just stick to trees as I've never had a problem with any of those.

This review is mostly for how the items were packaged and delivered. I ordered 4 columnar apple trees and they were almost $600. Not a big deal for the sizes that I ordered. They sent it 2 in a box. The boxes were long with no support in the center. On arrival the boxes were flattened and two trees snapped in half. Called the help desk and they were fast and helpful and will be sending replacement soon. Delivery were fast. Trees were big and tall. Very good root system. Worth the money. For sure would buy again.

I have been completely satisfied with Trees.com. I have ordered 4 different sets of multiple plants; from small Lantanas to large Arborbitae. I also had some heat stress with some plants because of the 100f degree days. I emailed them with pictures and they replied with detailed, helpful tips the next day! So far, all my plants have come to me in very good shape and in strong shipping containers. I will continue to order from them.

Bought two shubs for a landscaping job. Shipping said it would be dleivered in 12 days. That seemed reasonable so I proceeded. Upon checking my order 7 days later I noticed it had not yet shipped. I contacted customer support and, after navigating several AI chatbots attempting to placate me, I was connected with a human. The human support agent proceeded to promise me that the shipment would happen on a given date. I clarified to ensure I understood, they confirmed. When that date came and went with no shipment, I contacted trees.com again. Same story -- 7 min of dealing with AI chatbots to get to a human. What did the human tell me? The same thign the other one did -- the product would ship imminently but it woudl be delivered 3-4 days later than promised. The product did not ship. I have no esitmated ship or delivery date currently. I don't htink they actually posess the product and are probably attempting to locate if rom a wholesailer to send it to me for more money than they paid for it. Selling products you dont have and lying to customers should be enough reason not to do business with trees.com. You've been warned.

Hey. Tried many! If anyone has ambitions for trees and gardens that will dazzle your neighborhood. Connect with them
I promise you will not regret them.
I usually don’t give such high praise on websites. But. They are so good 👍

All plants arrive healthy grow well and thrive. I ordered 80 trees for a property line. One died. They replaced it no hassle no fuss. When I took out the dead one, a varmint had dug and killed it. You will have no problem and if you do, they will fix it. Wonderful

I just ordered a shade tree and based on Google I thought it was fine to plant it in November. When I called customer service to change the shipping window, the customer Rep spent at least 15 minutes on the phone with me. She volunteered information that would help ensure the tree would grow successfully. I learned it should be planted in the spring and the tips needed to keep it thriving in the pot until that time. I truly enjoyed our conversation. It was so refreshing to experience this type customer service.

I’m disappointed with my recent experience with Trees.com, particularly because I have purchased several plants from the company over the years, including before I created an account.

I recently purchased a full arborvitae tree, and unfortunately, it arrived in poor condition. The plant appeared to have been inadequately packaged and handled during shipping. I contacted Trees.com through their online chat to discuss the issue and explore options for a refund or replacement. Unfortunately, I did not feel that my concerns were adequately addressed. I was offered a relatively small partial refund and advised to care for the plant with the expectation that it would recover.

I ultimately decided to contact Trees.com by phone. The experience with the representative I spoke with was much better. He was helpful and, within a few minutes, arranged for a replacement to be sent. I appreciated the prompt resolution and the fact that the replacement arrived fairly quickly.

However, the replacement unfortunately arrived in poor condition as well. The plant was damaged, and there was virtually no soil remaining around the roots. Given that this is a living plant, I have serious concerns about how it is expected to establish and thrive when it arrives in that condition.

While I appreciate the assistance I received from the phone representative, receiving two plants in unacceptable condition has affected my confidence in the company’s packaging and quality-control processes.

I have been a returning customer, so this experience is particularly disappointing. At this point, I’m going elsewhere for future purchases. I would encourage prospective customers to research their options carefully and consider how plants are packaged, inspected, and supported if they arrive damaged.

I hope Trees.com takes this feedback seriously and reviews its shipping and quality-control practices. Customers purchasing live plants should be able to reasonably expect them to arrive healthy, properly packaged, and in a condition that gives them a fair opportunity to thrive.

i wanted a peach tree, so i seen an add on utube i thought i 'll get one at trees.com i ordered a peach tree and to my surprise it arrived so quickly. i planted it that same day and it is a beautiful peach tree. i can wait 3 or 4 years i am sure that the wait will be well worth it. thank you trees.com. i just ordered a plum tree

Ordered a tree which arrived with the top broken. Called the customer service, they said they would send a replacement. The replacement arrived with the too cut off on purpose. Don’t buy from this website. Go elsewhere.

We bought 10 roses from them, and some of them arrived broken. Three of them have blooms, yet each of the 3 has a different color bloom. Their pictures show red roses yet I got one red, one pink, and 1 pink/white. The customer service said the different colors are the result of different sun exposure and refused to do anything. Saying I needed to wait for 3 - 4 weeks to let the roses adjust.