Tres Colori Avis 1 703

Réponse de Tres Colori

ll y a 4 jours

Hi Wanda,

We’re really sorry to hear how frustrated you’re feeling — we completely understand how concerning it is when you’re waiting on an order.

At the moment, we’re unable to locate any recent order under your name or email, and the last order we see on file is from October 2025. We also haven’t received any email communication regarding this issue, so we haven’t had the chance to look into it for you yet.

We would truly love the opportunity to help and get this resolved as quickly as possible. Please reach out to us at info@trescolori.com
or reply here with your order number or the email used at checkout, and our team will immediately investigate and take care of you.

We’re here to help and committed to making sure you have a positive experience with us.

— Tres Colori Customer Care

Réponse de Tres Colori

26 avr. 2026

Hi Samantha,

Thank you so much for your 5-star review! We’re thrilled to hear you’re happy with the quality — that’s something we take great pride in with every piece we create.

We truly appreciate your support and look forward to making more jewelry you’ll love. 💛

Réponse de Tres Colori

19 avr. 2026

Hi Noel,

Thank you so much for your kind review! We’re really glad to hear that you’re happy with everything — that means a lot to our team.

We truly appreciate your support and hope to create even more pieces you’ll love in the future. 💛

Réponse de Tres Colori

10 avr. 2026

Hi Sherry,

Thank you so much for your kind words! We’re so happy to hear that you feel our jewelry offers both high quality and great value — that’s exactly what we strive for with every piece we create.

We truly appreciate your support and are grateful you chose Tres Colori. We look forward to creating more pieces you’ll love in the future! 💛

Réponse de Tres Colori

10 avr. 2026

Hi JO,

Thank you so much for your continued support — it truly means a lot to us that you’ve ordered multiple pieces and keep coming back. We’re really glad to hear you’ve been able to take advantage of our promotions as well.

We’re sorry to hear about your daughter’s gold-plated chain fading over time. While gold-plated jewelry is designed to last, it can naturally wear depending on exposure to things like water, lotions, or everyday use. We appreciate you sharing your experience, and we’re glad to hear your silver pieces have held up well.

We’d love the opportunity to make this right for you. We’ve reached out to you directly by email to help take care of this and find a solution that works best.

Thank you again for your honest feedback and for being part of the Tres Colori family. 💛

Réponse de Tres Colori

26 mars 2026

Hi Joanne,

Thank you so much for your kind review! We’re so glad to hear that you’re happy with your purchase.

It truly means a lot to us that you took the time to share your experience. We appreciate your support and look forward to creating more beautiful pieces for you in the future. 💛

Réponse de Tres Colori

26 mars 2026

Hi Denise,

We’re really sorry to hear that you feel this way, and we truly appreciate you bringing this to our attention. This is not the experience we want for any of our customers.

At the moment, we’re unfortunately unable to locate your order or any prior communication with the information provided. We would genuinely love the opportunity to look into this for you and understand exactly what happened. If you’re able to, please reach out to us at info@trescolori.com
or reply here with your order number or the email used at checkout, and we’ll investigate this immediately and work toward a resolution.

We’re here to help and are fully committed to making things right. We hope to hear from you soon so we can assist you directly.

— Tres Colori Customer Care

Réponse de Tres Colori

18 mars 2026

Hi Alexandria,

Reading your review truly means more to us than words can express. Thank you for taking the time to share such a thoughtful and heartfelt experience. It’s incredibly special to hear how much you’ve connected with our brand and that so many of your pieces — for yourself and your loved ones — have exceeded your expectations.

We’re especially grateful for your kind words about our craftsmanship and attention to detail. Creating jewelry that feels meaningful, beautiful, and lasting is at the core of everything we do, and knowing that it resonates with you makes it all worthwhile.

It also means so much to hear your experience with Ava stood out. Providing personal, attentive, and caring service is something we take great pride in, and we’re so happy she was able to make your experience feel seamless and special.

Thank you for your loyalty, your support, and for being such an important part of the Tres Colori family. We’re truly honored to have you with us and look forward to creating many more pieces you’ll love for years to come. 💛

Réponse de Tres Colori

17 mars 2026

Hi Danielle,

Thank you so much for this beautiful review. We’re truly honored by your kind words and so happy to hear that your customized pieces came out exactly as you envisioned. Getting every detail right is something we take great pride in, so it means a lot to know everything was spot on for you.

It’s even more special to hear that you wear your pieces often and receive compliments — that’s exactly the feeling we hope to create with every design. Thank you for your support and for recommending Tres Colori. We look forward to creating more meaningful pieces for you in the future!

Réponse de Tres Colori

17 mars 2026

Hi Naomi,

Thank you for your feedback, and we’re truly sorry to hear about your sister’s reaction to the necklace. We completely understand how concerning that must have been, especially when this hasn’t been your experience with our jewelry in the past.

Our gold-plated pieces are crafted with care, but everyone’s skin can react differently depending on sensitivity, especially with plated jewelry. We’re really glad to hear that your silver piece has worked well for you, and we’d love the opportunity to help find a better solution for your sister as well.

We noticed we haven’t received any direct email regarding this, so we’ve reached out to you personally to make this right. We’re more than happy to review the item and work with you on a replacement or another option that better suits her needs.

— Tres Colori Customer Care

Réponse de Tres Colori

13 mars 2026

Hi Shuandrica,

Thank you for sharing your feedback. We’re very sorry to hear that your earrings are no longer looking the way they should. We always want our customers to feel proud wearing their jewelry, so we truly appreciate you bringing this to our attention.

After reviewing your order, we noticed that we never received any email communication regarding the issue. We would have absolutely loved the opportunity to help sooner. Your earrings were crafted using 14k gold over 925 sterling silver, which is a high-quality material, but like all sterling silver pieces it can occasionally tarnish over time if exposed to certain elements such as moisture, perfumes, lotions, or other chemicals.

We’ve reached out to you directly by email because we’d be happy to send you a prepaid return label so you can send the earrings back to us for a free replacement. Our goal is always to make sure you receive a piece you’re happy wearing.

We look forward to assisting you and making this right.

— Tres Colori Customer Care

Réponse de Tres Colori

10 mars 2026

Hi Milton,

We’re very sorry to read that you’re feeling frustrated, and we truly appreciate you bringing your concerns to our attention. We want to make sure everything is fully clarified and resolved for you.

From what we can see on our end, you are currently enrolled in our VIP membership program, which provides customers with monthly store credit and additional perks. We have not yet received a cancellation request from you directly, which is typically required before the membership can be stopped.

At the moment, your account has $81 in available store credit, which you’ve been able to use toward previous purchases as part of your VIP benefits. If you prefer to cancel your membership, we are absolutely happy to help you with that and review the best way to handle your remaining credit as well.

We’ve reached out to you directly by email so we can walk through everything together and find the best solution for you. Our goal is always to make sure our customers feel supported and taken care of.

— Tres Colori Customer Care

Réponse de Tres Colori

10 mars 2026

Hi Britney,

Thank you so much for taking the time to leave a review. We’re really glad to hear that our team was able to communicate clearly with you and support your needs throughout the process. Providing responsive and helpful service is something we care deeply about, so your feedback means a lot to us.

We truly appreciate your support and are grateful you chose Tres Colori. If you ever need anything in the future, our team will always be here to help.

Réponse de Tres Colori

9 mars 2026

Hi Traci,

Thank you for your review. We completely understand wanting to know when your order will ship, especially when you’re excited to receive it.

We checked on your order (#556406) and are happy to share that your piece is shipping out today. Since this is a personalized item, it goes through a handcrafted production process that typically takes 2–4 weeks, and your order was completed and shipped within just about two weeks, which is well within that timeframe.

You will receive a shipping confirmation email shortly with your tracking information so you can follow the delivery. We’ve also reached out to you directly by email to make sure you have the update and to assist with anything else you may need.

Thank you for your patience, Traci. We look forward to getting your jewelry to you very soon.

— Tres Colori Customer Care

Réponse de Tres Colori

8 mars 2026

Hi Diego,

Thank you for your review. We’re sorry to hear that you’re concerned about your order, and we completely understand wanting to receive your item as soon as possible.

After reviewing your order (#556228), we can confirm it was placed on February 21st. Because this item is personalized, it requires time to be carefully handcrafted. Our production window for custom pieces is 1–4 weeks, which is noted on our website and during checkout.

The good news is that your order is currently in the final stages of production, and we expect it to ship out later this week. As soon as it ships, you will automatically receive your tracking information so you can follow the delivery.

We’ve also reached out to you directly by email to provide a personal update and assist further if needed. We truly appreciate your patience and look forward to getting your piece to you very soon.

— Tres Colori Customer Care

Réponse de Tres Colori

5 mars 2026

Hi Christina,

Thank you for taking the time to share such a heartfelt review. We’re truly sorry to hear about your mother’s diagnosis, and our thoughts are with you and your family during this incredibly difficult time. We’re glad we were able to help in some small way and that our team could support you when you needed it most.

Your kind words about our customer service and jewelry mean a great deal to us. At Tres Colori, we always try to treat our customers with compassion and understanding, especially in moments that matter. Thank you again for sharing your experience and for trusting us.

Réponse de Tres Colori

2 mars 2026

Hi Esmeralda,

Thank you for your feedback. We’re truly sorry to hear the photo quality did not meet your expectations — especially for something so meaningful.

Photo pendants are incredibly sentimental pieces, and knowing this was for your son before deployment makes it even more important that it’s perfect. That’s never something we take lightly.

We do see you’ve contacted our support team, and we’re actively working with you to review the image and provide a proper resolution. If there was any color distortion during production, we absolutely want to correct that for you.

Please rest assured, we are committed to making this right.

– Tres Colori Team

Réponse de Tres Colori

2 mars 2026

Hi Vernita,

Thank you so much for your lovely review! We’re thrilled to hear that you love your necklace and that it has that elegant look you were hoping for. That’s exactly the feeling we want every piece to bring.

It truly means a lot to know you feel it was worth the investment. We appreciate your support and are so grateful you chose Tres Colori. We can’t wait to create something just as special for you again in the future.