Tres Colori Avis 1 705

Réponse de Tres Colori

2 mars 2026

Hi Esmeralda,

Thank you for your feedback. We’re truly sorry to hear the photo quality did not meet your expectations — especially for something so meaningful.

Photo pendants are incredibly sentimental pieces, and knowing this was for your son before deployment makes it even more important that it’s perfect. That’s never something we take lightly.

We do see you’ve contacted our support team, and we’re actively working with you to review the image and provide a proper resolution. If there was any color distortion during production, we absolutely want to correct that for you.

Please rest assured, we are committed to making this right.

– Tres Colori Team

Réponse de Tres Colori

2 mars 2026

Hi Vernita,

Thank you so much for your lovely review! We’re thrilled to hear that you love your necklace and that it has that elegant look you were hoping for. That’s exactly the feeling we want every piece to bring.

It truly means a lot to know you feel it was worth the investment. We appreciate your support and are so grateful you chose Tres Colori. We can’t wait to create something just as special for you again in the future.

Réponse de Tres Colori

27 févr. 2026

Hi Gabriella,

Thank you so much for your kind words. Hearing that this was the best customer service you’ve received in a while truly means a lot to us. We always aim to respond with patience, care, and understanding, so your feedback really encourages our entire team.

We’re also so happy to know you love the jewelry. Creating beautiful, meaningful pieces is what we’re passionate about, and pairing that with attentive service is the experience we strive to deliver every time. Thank you again for your support — we look forward to serving you again soon.

Réponse de Tres Colori

19 févr. 2026

Hi Kelly,

Reading your review truly made our day. Thank you so much for sharing your experience and for giving us the opportunity to make things right when your package was lost in transit. We know how disappointing that situation can be, and we’re so glad we were able to step in quickly and take care of it for you.

It means so much to hear that you felt supported and well taken care of throughout the process. We always want our customers to feel confident, informed, and appreciated every step of the way. And yes — knowing your metals absolutely makes a difference! Sterling silver truly holds its beauty when properly cared for.

We’re so excited to have you as part of the Tres Colori family, Kelly, and we can’t wait to create more beautiful pieces for you in the future. Thank you again for your trust and support!

Réponse de Tres Colori

10 févr. 2026

Hi Keena,

Thank you so much for taking the time to share such detailed and honest feedback. We truly appreciate your support and are glad to hear that you love the jewelry, especially the nameplates. It means a lot to know that your previous pieces lasted for years and held up well over time.

We also appreciate your perspective on pricing. Our goal has always been to offer beautifully crafted, personalized jewelry at a more accessible price point, especially for pieces like nameplates that hold so much meaning. We’re grateful that you recognize the quality and value, and we’re always working to create more opportunities for savings through promotions and special offers.

Thank you again for your continued support and for being part of the Tres Colori community. We look forward to creating many more pieces you’ll love.

Réponse de Tres Colori

9 févr. 2026

Hi Anita,

We’re truly sorry to hear how disappointed you are with your recent order, especially after having a positive experience with us in the past. That’s never the feeling we want a returning customer to have, and we completely understand how frustrating this must be.

At the moment, we’re unable to locate your order, as we don’t have your order number or the email address used at checkout. We would really like the opportunity to look into this for you and make things right. If you’re willing, please reply here with your order number or email our team directly at info@trescolori.com so we can review the piece you received and help resolve this properly.

We stand behind our work and are always happy to offer solutions such as reviewing the item, arranging a replacement, or finding another option that better meets your expectations. We genuinely care about our customers’ experiences and would appreciate the chance to assist you and restore your confidence in Tres Colori.

— The Tres Colori Team

Réponse de Tres Colori

9 févr. 2026

Hi Hailey,

Thank you so much for taking the time to share such a detailed and kind review. We’re absolutely thrilled to hear how much you loved the script monogram ring and that the craftsmanship, details, and finish stood out to you. Knowing the ring felt both beautiful and comfortable to wear truly means a lot to us.

We’re also so glad Ava was able to assist you quickly and make sure everything was resolved smoothly. Providing attentive, responsive care is just as important to us as the quality of our jewelry. Thank you for supporting our small business and for trusting Tres Colori with such a meaningful piece. We can’t wait to create something special for you again in the future!

Réponse de Tres Colori

6 févr. 2026

Hi there,

Thank you for your feedback. I’ve looked into your order and wanted to provide an update, as I see there may have been some confusion regarding the timeline.

Your custom piece was finished and shipped out yesterday, February 5th. You should have received a tracking number via email so you can follow its journey. Because our jewelry is handcrafted specifically for you, it does take 2 to 4 business weeks for production before shipping.

In the future, we kindly ask that you reach out to our Customer Service team directly before posting a review; we are always here and happy to provide status updates or clarify shipping timelines. Please note that a member of our Customer Service team will be reaching out to you shortly to ensure you have everything you need.

Réponse de Tres Colori

9 févr. 2026

Hi Lisa,

Thank you so much for sharing your experience with us. We’re truly grateful for your patience and understanding throughout the entire process, and we’re so happy to hear that everything worked out in the end. It means a lot to know that we were able to support you at each step and make sure your daughter received a piece she could enjoy.

Providing quick, effective, and caring support is extremely important to us, and your kind words about our customer service really touch our team. Thank you for trusting Tres Colori and for supporting our small business — we can’t wait to create something special for you next!

Réponse de Tres Colori

9 févr. 2026

Hi Sharquilla,

Thank you so much for your kind words and for taking the time to leave a 5-star review. We’re truly glad we were able to step in quickly and take care of the situation when your package was lost in transit. That’s never a fun experience, and we know how important it is to feel supported when something goes wrong.

We’re especially happy to hear that Ava was able to assist you with care and urgency. Providing responsive, attentive support is something we take great pride in. Thank you for trusting Tres Colori — we truly appreciate your support and look forward to serving you again.

Réponse de Tres Colori

27 janv. 2026

Hi Doris,

We’re really sorry for the confusion and understand how concerning it can be to see an unexpected charge. That’s never a situation we want our customers to feel uneasy about.

A customer service representative will be reaching out to you directly to review your account, explain the charge, and make sure everything is resolved properly.

If you’d like to connect with us sooner, please feel free to email info@trescolori.com, and we’ll be happy to help right away.

Warm regards,
Ava
Head of Customer Service

Réponse de Tres Colori

27 janv. 2026

Hi Marica,

Thank you so much for your kind words and support. It truly means a lot to us to hear that you felt helped and cared for. We’re always here to make sure you feel supported every step of the way, and we’re so grateful to have you as part of the Tres Colori family.

Réponse de Tres Colori

27 janv. 2026

Hi Jessica,

Thank you for sharing the love. We’re so happy you enjoy getting your jewelry from Tres Colori. Your support means more than you know, and we truly appreciate you choosing us.

Réponse de Tres Colori

27 janv. 2026

Hi Ebony,

We’re truly sorry for how long this situation took and for the frustration it caused. You were absolutely right to expect clearer communication and a faster resolution, and we acknowledge that we fell short.

Since your review was posted, our customer service team has taken steps to resolve this matter. Your piece has now shipped, and tracking information was provided to you directly. Our customer service team will also be reaching out to ensure everything is received safely and to address any remaining questions.

We are not a scam, and we take concerns like this very seriously. While production delays can occasionally occur with custom pieces, we worked directly with you to ensure the issue was addressed and your order was completed.

Warm regards,
Ava
Head of Customer Service

Réponse de Tres Colori

9 janv. 2026

Hi Jenaette,

Thank you for your review. We understand how concerning it can be to feel unsure about your order status. We checked your order and can confirm that it was placed on December 24th and shipped out today, January 9th.

A customer service agent will be reaching out to you directly with your tracking information so you can follow your package as it makes its way to you.

If you have any additional questions in the meantime, please feel free to contact us at info@trescolori.com. We’re always happy to help.

Warm regards,
Ava
Head of Customer Service

Réponse de Tres Colori

6 janv. 2026

Hi Sasha,

Thank you for sharing your concerns. I’m really sorry for the frustration this caused and understand how upsetting it can feel to see a charge you weren’t expecting.

At this time, we don’t see an email or order associated with this review, so we’re unable to locate your account to help directly. We absolutely want to make this right for you. If you can please email us at info@trescolori.com with the email used to place your order, our customer care team will be happy to review everything and assist you right away.

Our VIP membership is always optional, and if a customer requests to cancel, we do take care of that. We’d really appreciate the opportunity to look into this for you and resolve it properly.

Thank you again for bringing this to our attention.

Réponse de Tres Colori

24 déc. 2025

Hi Kyra,

Thank you so much for your continued love and loyalty over the years. It truly means everything to us to hear that your pieces have remained classic, beautiful, and tarnish-free. We’re so grateful to have you as part of the Tres Colori family.

Réponse de Tres Colori

24 déc. 2025

Hi Rxwdy,

Thank you for taking the time to share your honest feedback with us. We’re glad to hear you liked the products, and we truly appreciate you pointing out the areas where we can do better.

We understand that the membership cost and shipping timeline can feel frustrating, and we’re always working on improving both our production flow and the overall value of our VIP program. As for your concerns about bending or discoloration, that’s definitely not the experience we want for our customers. Our pieces are meant to last, and we’d really like the opportunity to look into this for you and help make it right.

Our customer care team will be reaching out to you directly so we can review your order and discuss options such as a remake or store credit. Thank you again for your feedback. It helps us grow and improve, and we appreciate you giving Tres Colori a try.

Réponse de Tres Colori

24 déc. 2025

Hi Nicole,

Thank you so much for sharing your honest and thoughtful experience. We’re really glad we were able to catch the address issue early and make things smooth for you. Hearing that your piece arrived sooner than expected and that you loved the craftsmanship truly makes our day. We can’t wait to create more for you.

Réponse de Tres Colori

24 déc. 2025

Hi Adina,

Thank you for sharing such a sweet experience. Matching necklaces with your daughter sounds so special, and we love knowing your pieces spark compliments and conversations. Thank you for letting Tres Colori be part of that bond.