Excellent customer service I bought a pair of Eva rubber boots which sadly developed a leak in the left boot after a few months. I contacted Tretorn with some photos, and the response could not have... Voir plus
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Någonstans måste det vara ett allvarligt fel då TRETORN stövlar bara håller någon sommar. Det blir torrsprickor trots att de förvaras i ett garage. Det var bra kvalitet förr på stövlarna men det blir... Voir plus
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Asiakaspalvelu aivan loistavaa, toiminta nopeaa ja asiantuntevaa. Auttoivat kaikin tavoin saamaan haluamani kumisaappaat vaikka asia olisi pitänyt hoitaa alunperin liikkeessä mistä olin jalki... Voir plus
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Efter att jag reklamerade ett par gummistövlar, blev jag bemött på ett mycket värdigt sätt. Jag kommer att få ett nytt par likadana stövlar, samt får jag behålla de "gamla", som de föreslog skänka... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de bottes
- Magasin de sacs
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de plein air
- Magasin de chaussures
Écrit par l'entreprise
Born from Scandinavian weather, Tretorn has left marks in many places on earth. Our products have been used on tennis courts, on rainy city streets and in misty, wet forests. Over the past 125 years, we have found new ways to develop new but sustainable products with love for nature. Enjoy everyday life outside with rubber boots, tennis shoes, outerwear and more from Tretorn. Shop at the Official Tretorn Online Store here. http://tretorn.com
Coordonnées de contact
Ekslingan 4, 252 50, Helsingborg, Suède
- x
- katarina.forsell@tretornsweden.com
- tretorn.com
3,9
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Thats about the response I expected
Thats about the response I expected. Thank you for spending $100 on a pair of boots that won't last. Unfortunately, we take no responsibility for producing a product that is garbage. Have a nice day!
Circle the wagons, go into defense mode, blame the customer. Yeah! That will work!
Tretorn, change your nome to Boot-torn. That is a a good description. Maybe in Europe no-one actually works hard enough to need boots that last more than 2 months, but in Canada, we still do work.
3 février 2025
Avis spontané
Réponse de TRETORN
Hi Dave,
Thank you for your follow-up, and I genuinely appreciate you taking the time to share your thoughts again. I completely understand your frustration, and I’m truly sorry that you’ve had such a negative experience with the boots.
As mentioned previously, we are unable to assist with this matter directly because the boots were purchased from a different retailer. We’ve tried to clarify this in our previous communication, and I sincerely hope you’re able to reach a resolution with the retailer you bought them from.
I can certainly empathize with your situation, especially given the challenging weather conditions you mentioned. Please know that we take customer feedback seriously, and I will continue to pass your concerns along to the appropriate teams for review, even though the product was not purchased from us.
We are here to help in any way we can moving forward, and if you ever have any other questions or need assistance, don’t hesitate to reach out.
Wishing you all the best in resolving this, and I truly hope your future purchases serve you better.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Schrott nach einem Jahr
Tretorn Women's Eva W - Gummistiefel
Bei den stiefeln lößt sich die Oberfläche nach einem Jahr vollkommen ab und sie weder undicht.
Totalschaden 😉
2 février 2025
Avis spontané
Réponse de TRETORN
Hi there,
I’m really sorry to hear about the issue with your Tretorn Women's Eva W - Rubber Boots. That’s definitely not the experience we want for our customers.
Please reach out to our customer service directly with your order number, and we’ll be happy to assist you in resolving this matter as quickly as possible.
Thanks for bringing this to our attention – we’re looking forward to helping you!
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Mycket trevligt bemötande
Efter att jag reklamerade ett par gummistövlar, blev jag bemött på ett mycket värdigt sätt. Jag kommer att få ett nytt par likadana stövlar, samt får jag behålla de "gamla", som de föreslog skänka till behövande, en vädigt bra idé!
Desutom får jag 15 % rabatt på ordinarie priset vid mitt nästa köp!
Det betyder att Tretorn bryr som om sina kunden!
Tack så mycket Tretorn!
30 janvier 2025
Avis spontané
Réponse de TRETORN
Hej Ivanka,
Tack för ditt fina omdöme! Vi är glada att du är nöjd med vår service och att vi kunde lösa ärendet på ett bra sätt. Vi hoppas att du får stor nytta av dina nya stövlar och rabatten på ditt nästa köp. Tack för att du valde Tretorn!
Med vänlig hälsning,
Fredrica Palmqvist
Customer Service Team Lead
Otroligt snabb support och fick den…
Otroligt snabb support och fick den hjälpen jag ville ha. Ett föredöme som support
28 janvier 2025
Avis spontané
Réponse de TRETORN
Hej Martin!
Stort tack för din fina recension! Det gör oss verkligen glada att höra att du upplevde vår support som snabb och hjälpsam – det är precis vad vi strävar efter. Vi sätter stort värde på att kunna göra vårt bästa för våra kunder!
Om du behöver något framöver, tveka inte att höra av dig. Vi finns här för dig!
Önskar dig en riktigt härlig dag!
Med vänlig hälsning,
Fredrica Palmqvist
Customer Service Team Lead
Superbra kundservice
Superbra kundservice! Den var mycket proffsig och snabb.
29 janvier 2025
Avis spontané
Réponse de TRETORN
Hej!
Tack så mycket för din feedback, vi blir jätteglada att höra att du haft en bra upplevelse med vår kundservice! Vi strävar alltid efter att vara både snabba och hjälpsamma, så det betyder mycket att höra att det uppskattades.
Tveka inte att höra av dig om du behöver något framöver!
Ha en fin dag!
Med vänlig hälsning,
Fredrica Palmqvist
Customer Service Team Lead
Had a pair of boots bought as a gift
Had a pair of boots bought as a gift. Within 6 months they had split in the same place on a seam. Because I had no order number Tretorn would not replace them but offered me 15% of buying a new pair. No thanks I will never buy from this company and do not recommend them.
28 janvier 2025
Avis spontané
Réponse de TRETORN
Hi,
We’re really sorry to hear about your experience and we truly apologize for the inconvenience caused. Unfortunately, without an order number or the email address linked to the purchase, we are unable to process a claim or assist with a replacement.
If you’re able to provide either of these details, please get back to us and we’d be happy to look into this further for you.
Thank you for your understanding, and we hope to resolve this matter as best we can.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Väldigt bra bemötande kring…
Väldigt bra bemötande kring reklamation, 5/5
28 janvier 2025
Avis spontané
Réponse de TRETORN
Hej Johan,
Tusen tack för ditt härliga omdöme!
Vi blir verkligen glada att höra att du är nöjd med vårt bemötande och att vi kunde hjälpa till med reklamationen. Om det är något mer du behöver framöver är det bara att höra av dig – vi finns här för dig! Ha en fantastisk dag! 😊
Med vänlig hälsning,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn Garpa
I had an issue with Tretorn Garpa. After 2 months and 10 uses, their glue started to fail and are leaking. For such an expensive boots this is unacceptable. I reached Tretorn with picture of a leak place, because the seller does not have replacement. But the answer from Tretorn customer service was, that I have to solve the issue with the seller. Cold corporate behaviour. I just want to have my Garpa which wear great, not my money back after endless hackling with the seller.
20 janvier 2025
Avis spontané
Réponse de TRETORN
Hi Iztok,
Thank you so much for sharing your experience with us, and we’re truly sorry to hear about the issues you’ve had with your Tretorn Garpa boots. We completely understand how frustrating this situation must be, especially after enjoying them for a while.
According to the Swedish Consumer Sales Act (Konsumentköplagen), warranty claims must be handled by the retailer where the product was purchased. Since you bought the boots from a third-party retailer, they are responsible for assisting with any replacement or repair under the law.
We know it can be frustrating to have to go through the retailer for a resolution, but we truly hope you’re able to get the issue sorted quickly. We want nothing more than for you to enjoy your Garpa boots to the fullest!
If you need any help or assistance in the future, please don’t hesitate to reach out to us. We’re always here to support you.
Thanks again for reaching out, and we hope everything gets resolved soon.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Richtig schlechter Kundenservice
Richtig schlechter Kundenservice. Sie geben einem ein Rücksendeetikett mit, dass keine Expresslieferung enthält und dann braucht das Paket eben ewig nach Schweden. Die Zahlungsfrist ist aber abgelaufen und nachdem sich keiner meldet vom Kundenservice und es auch keine Hotline gibt, musste ich den Betrag bezahlen, obwohl ich alles vorschriftsmäßig gemacht habe.
25 janvier 2025
Avis spontané
Réponse de TRETORN
Hi Elena,
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We completely understand your frustration regarding the delays with your return and the lack of communication from our customer service.
We want to reassure you that we take this matter seriously. Your return appears to have been lost in transit, and we are currently investigating the situation with the shipping company to understand what happened.
We’re happy to inform you that your refund has now been processed, and you should see it reflected in your account shortly. We truly apologize for the delay in this process and for any confusion caused around the payment deadline.
We also regret the lack of communication from our team, and we are working to improve our response times moving forward. This is certainly not the level of service we strive to provide.
If you have any further questions or concerns, please don’t hesitate to reach out. We appreciate your patience and understanding, and we’re here to assist you anytime.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Watch out for shockingly bad customer service
Beware: shockingly bad customer service.
I've been a loyal customer of Tretorn and have owned several of their shoes and boots throughout my adult life.
Recently purchased a pair of rubber boots the same size as my older ones and disappointed when they fit larger. This was not mentioned on the website.
Got in touch with customer service and someone by the name Jesper replied asking for my order number and that he'd 'cancel all shipping cost'.
After I sent my order number, I didn't hear back from him and received no other actionable email. When I followed up, I received a one-sentence email with no-context whatsoever.
This hipster-way of communicating infuriates me, as I had to keep chasing with another email to clarify what exactly is the solution offered to me, only to receive more one-sentence reply with nothing to action.
Here we are, close to two months later, and they seem to have ghosted me.
It's truly a shame as they have good quality products, however their horrendous customer service prevents me from purchasing online. Be mindful, especially if you are purchasing from the UK.
6 décembre 2024
Avis spontané
Réponse de TRETORN
Hi Jonathan,
Thank you for sharing your feedback, and I’m really sorry to hear about your negative experience. As a loyal customer, you absolutely deserve better, and I can understand your frustration with the lack of communication and clarity in resolving your issue.
I apologize for the inconvenience you’ve faced regarding both the fit of the boots and the customer service you received. I have followed up with you via email, and I would love to help resolve this as quickly as possible. Please feel free to review my email, and let me know if you need further assistance.
We take your concerns seriously, and I will ensure we take the necessary steps to improve our communication and avoid similar situations in the future.
Thank you again for sharing your experience, and I hope we can resolve this matter to your satisfaction.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Kundbemötande
Fick ett väldigt fint bemötande i samband med att mina skor gått sönder
23 janvier 2025
Avis spontané
Réponse de TRETORN
Hej Eric,
Stort tack för din fina recension!
Det gör oss glada att höra att du haft en positiv upplevelse med oss. Tveka inte att höra av dig om du behöver hjälp framöver! 😊
Önskar dig en härlig vecka!
Med vänlig hälsning,
Fredrica Palmqvist
Customer Service Team Lead
I have had two pairs of Tretorn boots…
I have had two pairs of Tretorn boots and they're amazing. I eventually wore through the soles of my first pair, I used them so much. They're well-made so that took a while.
I had a production issue with my second pair and the customer service from Tretorn was exceptionally good. They could not have helped more. It was the best customer service I have had in years. Thank you, Tretorn.
I'll looking at my third pair right away.
23 janvier 2025
Avis spontané
Réponse de TRETORN
Hello Al,
Thank you so much for your wonderful review!
We’re so happy to hear that both our boots and customer service have exceeded your expectations. It’s great to know you’ve gotten so much use out of your first two pairs! We always aim to provide the best support, so it’s awesome to hear you appreciated our help. We hope your third pair will be just as great—don’t hesitate to reach out if you need anything. Thanks again, and enjoy your new boots! 😊
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Super netter und unkomplizierter…
Super netter und unkomplizierter Support.
22 janvier 2025
Avis spontané
Réponse de TRETORN
Hello Steffi,
Thank you so much for your kind review!
We’re thrilled to hear that you had such a positive experience with our support team. It means a lot to us that you found everything easy and straightforward. If you ever need anything else, don’t hesitate to get in touch—we’re always here to help! 😊
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
DO NOT BUY FROM HERE IF IN UK
DO NOT BUY FROM HERE IF IN UK. We have been charged £18 in total for delivery and return. No fault of our just that boots were too small. Absolute waste of money.
21 janvier 2025
Avis spontané
Réponse de TRETORN
Hello,
Thank you for sharing your feedback. We’re sorry to hear that the boots didn’t fit as expected.
We completely understand that the delivery and return costs can be frustrating. As stated clearly on our website under both the delivery and return sections, the freight cost for all orders, including taxes and customs, is £9. The return fee is also specified, and we work with UPS to handle the delivery directly to your home address.
We strive to be transparent about these charges and regret if this caused any confusion. We value your feedback and will continue to improve how we communicate these details to ensure a better experience for all our customers.
If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to assist you!
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Nice product, but be careful of returns
Be careful using this company. They don’t have product stocked in the UK, so everything is shipped from Sweden. This wasn’t a problem for delivery, but when I needed to return the boots (too small) you are charged £18 (which includes a £9 ‘return fee’).
21 janvier 2025
Avis spontané
Réponse de TRETORN
Hello Neil,
Thank you for taking the time to leave a review. We're sorry to hear that the boots didn't fit as expected.
We understand that both delivery and return costs can be frustrating, and we do our best to ensure all fees are clearly stated. As outlined on our website, you can find information regarding the £9 return fee and the £9 delivery charge under the "Return" and "Shipping" sections, where we aim to be fully transparent.
We greatly appreciate your feedback and are continually working to improve how we present our policies to make your experience as smooth as possible. If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help!
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Not worth the money or hassle
Not worth the money or hassle.
Ordered some lined winter rubber boots. The tread on them was so flat I would have slipped straight over on any ice or mud. I don't understand what kind of situation these boots are useful for, but useless for actual winter outdoor use. The 6 was also far too tight and I am always a size 6 or 5.5. The returns procedure is complicated, takes a lot of time and expensive. You have to complete a confusing UPS customs note, weigh the parcel, print several sheets of invoices and customs notes. Then take the parcel to UPS point. You also have to pay £9 for the return, so in total waste £18 on p&p for shoes that were no good.
17 janvier 2025
Avis spontané
Réponse de TRETORN
Hello,
Thank you for sharing your feedback.
We’re truly sorry to hear that the boots didn’t meet your expectations and that the fit wasn’t right for you. We really appreciate your input, and we are constantly working to improve our products based on customer experiences.
We understand that the tread on the boots did not provide the level of grip you were looking for, and we would be happy to help you find a better option for icy or muddy conditions, or a model with a more suitable fit. Please feel free to reach out for assistance in finding the perfect pair for your needs.
Regarding the return process, we strive to make it as smooth as possible, and we are here to assist with any questions you may have along the way. We would also like to clarify that shipping and return costs apply due to our delivery service to the UK, which includes home delivery as well as customs and duties.
If you have any further questions or concerns, please don’t hesitate to contact us. We are here to help!
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Extremely quick and efficient customer service
My query was answered extremely quickly and resolved even quicker! I am really impressed and will definitely purchase from the company again. Please say thank you to the team from me!
9 janvier 2025
Avis spontané
Réponse de TRETORN
Hi Vicky,
Thank you so much for your kind words! We’re thrilled to hear that your query was handled quickly and to your satisfaction. Your feedback means a lot to us, and we’ll definitely pass on your thanks to the team.
We look forward to welcoming you back for your next purchase!
Have a wonderful day! 🙂
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Fantastiskt bemötande av kundtjänst när…
Fantastiskt bemötande av kundtjänst när jag fick problem med en vara, precis som det ska vara. Stort förtroende för varumärket! 10/10.
9 janvier 2025
Avis spontané
Réponse de TRETORN
Hej!
Tusen tack för ditt fantastiska omdöme! Det gör oss så glada att höra att du är nöjd med hur vi hanterade din fråga. Vi sätter stort värde på att kunna ge den bästa servicen och ditt förtroende betyder verkligen mycket för oss.
Vi ser fram emot att få hjälpa dig igen när du behöver det!
Ha en riktigt fin dag! 🙂
Med vänlig hälsning,
Fredrica Palmqvist
Customer Service Team Lead
Low quality products
The product I bought broke and the company refused to engage with me, moving the responsibility to the retailer.
3 janvier 2025
Avis spontané
Réponse de TRETORN
Hello Raluca,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that the product you purchased broke. We completely understand your frustration. As per our policy, we handle product complaints for items bought directly from us. For items purchased through a retailer, however, the retailer is responsible for handling the complaint, as they are the ones who sold the product.
We recommend reaching out to the retailer where you made the purchase for further assistance.
Thank you again for sharing your experience, and we hope the issue is resolved to your satisfaction. If you have any further questions or concerns, please don’t hesitate to contact us.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Proffsig kundservice!
Gjorde en reklamation på ett par stövlar som hade börjat "bubbla" i tyget. Fick snabb och supertrevlig respons och ett nytt par utan knussel. Verkligen en kundservice, kontakt och ton som skapar lojalitet.
2 janvier 2025
Avis spontané
Réponse de TRETORN
Hej Joanna,
Tack så mycket för ditt omdöme!
Det värmer verkligen att höra att du fick en snabb och trevlig respons på din reklamation och att vi kunde lösa det på ett smidigt sätt. Tack för din feedback, den hjälper oss att fortsätta förbättra och leverera bästa möjliga service
Tack för ditt förtroende, och vi ser fram emot att få hjälpa dig igen i framtiden!
Med vänlig hälsning,
Fredrica Palmqvist
Customer Service Team Lead
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