My order took much longer than expected and also was very poor quality when it finally arrived. I purposefully went with this company because I was ordering a sweater and it showed an up close, woven... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I was skeptical at first, but I'm glad my patience prevailed. The personalization was outstanding and spot-on. I purchased a hoodie, bowling shirt and olive drab ball cap. All items arrived in a li... Voir plus
L'entreprise a répondu
Ordered my gift almost six weeks ago and it's still not here. Customer service keeps saying that a shipping label and tracking number has been created but we can tell that the package hasn't actually... Voir plus
Wrong color of home sweet home sign was sent to me. I ordered silver, but received white color. After sending pictures of the item, Trilogygift promptly realized their mistake offered me the correct c... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Personalized laser cut metal sign wall art
Coordonnées de contact
1007 N Orange St. 4th Floor, #1879, 19801, Wilmington, Etats-Unis
- contact@trilogygift.com
- trilogygift.com
3,2
Moyen
227 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I love it!
I love it! The company worked with me to make sure they got it just the way I wanted it! Awesome customer service! I recommend this company!
11 décembre 2023
Avis spontané
I thought the service could have been…
I thought the service could have been better, I had a hard time ordering the products and ended up with 3 duplicates of one of the photos I ordered! I think it would have been nice if someone would have reached out to confirm that I actually wanted 3 of the same photo. I thought the writing was just a copy right thing so I was surprised that it was on the actual products!
7 décembre 2023
Avis spontané
Excellent service and prompt delivery.
8 novembre 2023
I absolutely love the rug!!
I absolutely love the rug!!! My son is going to go crazy for it. Very well made and beautiful colors. I just wish the tracking was better.
3 novembre 2023
I have had excellent customer service…
I have had excellent customer service from TrilogyGift and the metal sign was custom and just what I ordered! I received the metal sign damaged in shipping and I emailed Trilogy got a response from them in less than 24 hours and my new sign in 10 days. Will definitely order again!
27 novembre 2023
Avis spontané
Great quality and well worth the price
Great quality and well worth the price. My husband really loves it! We plan on using it to place his trophies on at car shows. Can't wait to use it!
29 novembre 2023
Avis spontané
It feels very much like bait click and…
It feels very much like bait click and scam. They had rugs on sale and they were add ons to the original order. They have a statement saying that they would let you know what the shipping was when you click the order window so when I clicked the order window to see the cost of the shipping, a second rug had been added to my order and my order had already been processed. When I went to contact the company to modify the order and cancel the rug that shouldn't have been ordered you can't get a hold of anyone by phone you have to leave an email so I may be stuck paying for a $90 rug I didn't want.
22 novembre 2023
Avis spontané
Réponse de TrilogyGift
Hi Kymberly Rittman,
We've checked your order and saw that the unwanted item was canceled as per your request. Please kindly reach out to us at "contact@trilogygift.com" to see the new update.
We are looking forward to hearing from you soon.
Best regards,
Customer Support Department
TRILOGY's Customer Support Department
Great product love it
Great product, my daughter loves the sign and the l.e.d. lights look awesome at night
8 octobre 2023
I bought this for my boyfriend who is a…
I bought this for my boyfriend who is a huge Steelers fan. He absolutely loved it. He geeked out, tested all the different lights then immediately hung it on his living room wall. Great quality and I’m so happy to have made this purchase. His reaction was worth the money.
6 octobre 2023
Réponse de TrilogyGift
Dear Mary Classen,
We sincerely apologize for the product you received not meeting your expectations and for any inconvenience this issue has caused.
To better assist you with resolving this matter, kindly reach out to us via email at "cs@toptrendygear.com" and send us some pictures of the received item. We will check them and give you the best solution.
Thank you for bringing this to our attention, and we look forward to resolving the matter promptly.
Best regards,
Customer Support Department
Toptrendygear
delivered in good time just as…
delivered in good time just as described in pictures
very happy will use again
1 novembre 2023
Avis spontané
Réponse de TrilogyGift
Hi Dave,
We're delighted to read your fantastic review about our product and customer care services! It's heartwarming to know that you're happy with your experience at Trilogygift.
We're committed to providing the best service possible, and your feedback motivates us to keep up the good work. Should you need anything in the future, feel free to contact us anytime.
Thank you for choosing us!
Best wishes,
Customer Support Department
Trilogygift
Amazing Quality
I purchased a metal sign with LED lights and I was not disappointed. The sign turned out great and the lights look amazing.
18 octobre 2023
Avis spontané
Réponse de TrilogyGift
Dear Derek,
We're over the moon to receive your positive review about our product and customer service. It's fantastic to know that you're happy with your Trilogygift experience.
Our team works hard to ensure every customer has a seamless and enjoyable journey with us. If you need any further assistance or have any suggestions, please feel free to share them with us.
Thank you for your support and for being a valued customer!
Sincerely,
Customer Support Department
Trilogygift
Beautiful and well made product
Beautiful and well made product, EXCELLENT customer service and communication, FAST production and shipping, easy transaction from start to finish. My only issue was the packaging of the product. Sent a poster in a flat, heavy duty envelope rather than a poster tube which resulted in some creasing to the item during shipping.
5 octobre 2023
Réponse de TrilogyGift
Dear John,
Thank you for taking the time to leave your review about our product and customer service. We appreciate your kind words and are delighted that you had a great experience with Trilogygift. Regarding the packaging issue, we take your suggestion seriously and find methods to improve our packaging more better in the future.
Our team strives to deliver excellent service, and it's rewarding to know that we succeeded in making you happy. If there's anything else we can do for you, please don't hesitate to let us know.
Warm regards,
Customer Support Department
Trilogygift
Trilogy provided me with excellent…
Trilogy provided me with excellent customer service. We wanted to honour the passing of our beloved black poodle and Trilogy sent an incredible statue of her. I see her in the garden and feel she is still with us. Thank you so much.
17 octobre 2023
Avis spontané
Réponse de TrilogyGift
Dear Lynda Bail,
Thank you for your wonderful review of our product and customer service at Trilogygift! We're thrilled to know that you had a positive experience with us. Your satisfaction is our utmost priority, and we're glad to have met your expectations.
If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!
Warmest regards,
Customer Support Department
Trilogygift
Go Pack GoThis was a gift for a sports themed…
This was a gift for a sports themed room. We went with the largest size. Looks great. As we expected.
11 septembre 2023
Réponse de TrilogyGift
Dear Gary,
We're over the moon to receive your positive review about our product and customer service. It's fantastic to know that you're happy with your Trilogygift experience.
Our team works hard to ensure every customer has a seamless and enjoyable journey with us. If you need any further assistance or have any suggestions, please feel free to share them with us.
Thank you for your support and for being a valued customer!
Sincerely,
Customer Support Department
Trilogygift
Ups dropped it off and it was all bent…
It took forever to get here after I ordered it and when finally arrived I was happy to get it but Ups dropped it off and it was all bent up and smaller than I thought it would be for $160
16 septembre 2023
Réponse de TrilogyGift
Dear Christopher Hicks,
We sincerely apologize for the product you received was damaged and did not meet your expectations, and for any inconvenience this issue has caused.
To better assist you with resolving this matter, kindly reach out to us via email at "contact@trilogygift.com" or wait for quick support from our Customer Service agent.
Thank you for bringing this to our attention, and we look forward to resolving the matter promptly.
Best regards,
Customer Support Department
Trilogygift
Very happy with my purchase
Very happy with my purchase, good quality and came packaged well so it wouldn’t get damaged, highly recommend
7 septembre 2023
Réponse de TrilogyGift
Dear Anna Brunsden,
We're over the moon to receive your positive review about our product and customer service. It's fantastic to know that you're happy with your Trilogygift experience.
Our team works hard to ensure every customer has a seamless and enjoyable journey with us. If you need any further assistance or have any suggestions, please feel free to share them with us.
Thank you for your support and for being a valued customer!
Sincerely,
Customer Support Department
Trilogygift LLC
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