My order took much longer than expected and also was very poor quality when it finally arrived. I purposefully went with this company because I was ordering a sweater and it showed an up close, woven... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I was skeptical at first, but I'm glad my patience prevailed. The personalization was outstanding and spot-on. I purchased a hoodie, bowling shirt and olive drab ball cap. All items arrived in a li... Voir plus
L'entreprise a répondu
Ordered my gift almost six weeks ago and it's still not here. Customer service keeps saying that a shipping label and tracking number has been created but we can tell that the package hasn't actually... Voir plus
Wrong color of home sweet home sign was sent to me. I ordered silver, but received white color. After sending pictures of the item, Trilogygift promptly realized their mistake offered me the correct c... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Personalized laser cut metal sign wall art
Coordonnées de contact
1007 N Orange St. 4th Floor, #1879, 19801, Wilmington, Etats-Unis
- contact@trilogygift.com
- trilogygift.com
3,2
Moyen
227 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
not happy
The rate I requested in OT they put a BM crow and when I said something about it I never got a response.
7 août 2024
Réponse de TrilogyGift
Hi Michael
We sincerely apologize for the product you received not meeting your expectations and for any inconvenience this issue has caused.
To better assist you with resolving this matter, kindly reach out to us via email at "contact@trilogygit.com" to get in touch proactively and provide support in resolving this issue.
Thank you for bringing this to our attention, and we look forward to resolving the matter promptly.
Best regards,
Customer Support Department
Cheap Chinese junk
Cheap Chinese junk! Don’t be fooled and think it’s made in the USA, it isn’t! Just funding the Chinese Army/Navy/Air Force!
1 septembre 2024
Avis spontané
Réponse de TrilogyGift
Hi David.
Thank you for your feedback. I’m genuinely sorry to hear that you’re dissatisfied with your purchase. We strive to provide high-quality products and take all feedback seriously.
We always want to ensure that all our products meet strict quality standards. If you have any specific concerns or issues with the item, please reach out to us at contact@trilogygit.com. We would like to understand more about your experience and explore ways to address it.
Thank you for bringing this to our attention.
Warm regards,
TrilogyGift
Buyer beware!
While I was shopping and ordering, I saw nowhere how long it would take to get the product. After it was ordered, I saw that it would take too long to arrive for the funeral. When I tried reaching out for help I could speak to no person. Only got text. When it finally arrived, the product looked cheap. Very disappointed.
10 août 2024
Avis spontané
Réponse de TrilogyGift
Hi Michael
We sincerely apologize for the product you received not meeting your expectations and for any inconvenience this issue has caused.
To better assist you with resolving this matter, kindly reach out to us via email at "contact@trilogygit.com" to get in touch proactively and provide support in resolving this issue.
Thank you for bringing this to our attention, and we look forward to resolving the matter promptly.
Best regards,
Customer Support Department
It took a little while but it's a…
It took a little while but it's a beautiful shirt and material the only thing is the chevron on the sleeve is a boatsmans mate sign or emblem and not a Eod insignia
3 septembre 2024
Avis spontané
Réponse de TrilogyGift
Hi! Thank you for your feedback! I’m delighted to hear that you’re happy with the shirt and its material.
Please reach out to us at contact@trilogygit.com so we can correct any mix-up for you.
Thank you for your understanding, and we appreciate your patience.
Best regards,
TrilogyGift
The company gave me such
The company gave me such , a hard time returning it. I had to do a crowd allert. On them.
8 août 2024
Réponse de TrilogyGift
We sincerely sorry to hear about this issue. To better assist you with resolving this matter, kindly reach out to us via email at "contact@trilogygift.com" to get in touch proactively and provide support in resolving this issue.
Thank you for bringing this to our attention, and we look forward to resolving the matter promptly.
Best regards,
Customer Support Department
TrilogyGift
Love the train rug!
The rug is well made and the colors are vibrant. It cleans easily with a vacuum. It took a little longer to arrive than I thought but it was worth the wait!
8 août 2024
Réponse de TrilogyGift
Thank you for your kind words! We’re delighted to hear that you’re pleased with the rug’s quality and vibrant colors. It’s great to know that it’s also easy to clean and worth the wait.
If you need anything else or have any further feedback, please don’t hesitate to reach out.
Thanks again for your support!
Best regards,
Customer Support Department
TrilogyGift
Actually one star is too high
8 août 2024
Réponse de TrilogyGift
Thank you for sharing your feedback. We genuinely value your input and are committed to improving our service.We are committed to addressing your concerns and making things right.
Please contact us at "contact@trilogygift.com" with your order details so we can resolve the issue as quickly as possible. We want to make things right and appreciate the opportunity to address your concerns.
Thank you for bringing this to our attention.
Best regards,
Customer Support Department
TrilogyGift
Réponse de TrilogyGift
Thank you for reaching out and bringing this to our attention. We are really sorry to hear that the personalized item you received had the wrong names. We understand how important these details are, and we apologize for the inconvenience this has caused.
To better assist you with resolving this matter, please check your email for a message from "contact@trilogygift.com" so we can discuss the details further and ensure a prompt resolution.
We appreciate your understanding and patience.
Best regards,
Customer Support Department
TrilogyGift
Low quality product
The hat is not the quality that I thought I would be paying for for $40. The material is cheap and the printing is not high-quality. I have bought a couple of hats and have been disappointed with both of them. I expected higher quality for that kind of money. Probably won’t be purchasing in the future.
7 août 2024
Réponse de TrilogyGift
We sincerely apologize for the product you received not meeting your expectations and for any inconvenience this issue has caused.
To better assist you with resolving this matter, kindly reach out to us via email at "contact@trilogygift.com" to get in touch proactively and provide support in resolving this issue.
Thank you for bringing this to our attention, and we look forward to resolving the matter promptly.
Best regards,
Customer Support Department
TrilogyGift
Réponse de TrilogyGift
Hi Lisa. Thank you for your wonderful feedback! We're thrilled to hear that you’re happy with both the process and the outcome. Your satisfaction means the world to us!
Réponse de TrilogyGift
Hi Reiko. Thank you so much for your kind words! We’re delighted to hear that you appreciate the quality of our work and find the design beautiful. It’s always our goal to create something beautiful that our customers can cherish.
Réponse de TrilogyGift
Hi! Thank you for the wonderful review! We’re thrilled to hear that both you and your husband love your hoodies. It’s always a win when you can match in style!
If you ever need anything else or have more feedback to share, feel free to reach out at cs@customfam.com. We’re here to help!
Awful product/awful customer service
These shoes are of cheap cheap CHEAP CHEAP quality! The red was bleeding into the white, they had an awful chemical smell coming from them, the white rubber part was half painted and did I mention they LOOK FEEL AND SMELL CHEAP! Worst part is customer service. After I brought my complaints forward, provided picture and continuously had to ask for a response… I got that they will only refund up to 30%. No option of a full refund or a different product or a replacement. So glad this company asked for my opinion openly. Thanks for nothing but cheap shoes they don’t even want back
3 août 2024
Avis spontané
Réponse de TrilogyGift
We sincerely apologize for the product you received not meeting your expectations and for any inconvenience this issue has caused.
To better assist you with resolving this matter, kindly reach out to us via email at "contact@trilogygift.com" to get in touch proactively and provide support in resolving this issue.
Thank you for bringing this to our attention, and we look forward to resolving the matter promptly.
Best regards,
Customer Support Department
TrilogyGift
Received gift in a timely manner and…
Received gift in a timely manner and recipent loved it!
7 juillet 2024
Happy to find a cheaper carpet than the…
Happy to find a cheaper carpet than the $ 500 I was quoted for the same carpet! You saved me over $400. Thank You!
8 juillet 2024
Looks great and very well made..
8 juillet 2024
Beautiful prodcut.
7 juillet 2024
Great Customer Service
We had a question/clarification about our order and a REAL PERSON responded quickly and fully to our request. It really made us feel special. To top it off, our purchase arrived and was just perfect!
9 juillet 2024
Broken when it arrived and their…
Broken when it arrived and their solution is to send me replacement lights I will need to buy a glue gun to attach myself. Awful
6 juillet 2024
Réponse de TrilogyGift
Dear Jogn Haas,
We sincerely apologize for the product you received not meeting your expectations and for any inconvenience this issue has caused.
To better assist you with resolving this matter, kindly reach out to us via email at "support@trilogygift.com" or leave your email address for us to proactively get in touch and provide support in resolving this issue.
Thank you for bringing this to our attention, and we look forward to resolving the matter promptly.
Best regards,
Customer Support Department
TrilogyGift LLC
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