Truegrounding Avis 

0 is my experience, they sent me size 32 socks for children and telling me that I ordered 33, but refuse to refund or replace, after 25 messages, still telling me that they sent me what I ordered even though there is no size 32 on the chart and I sent them pictures of size 32 they sent me, ridiculous, the company from Hell

Offer was buy2 mats get one free. Only 2 arrived. I emailed and response was you only ordered 2!. False advertising and unhelpful customer service. Will not purchase from them again.

I bought a pair of the NuvoStep® | Padded Barefoot Shoes for women. Even though I have a small Morton's neuroma, a toe that was once broken, and high arches, these shoes are great and very comfortable. I wore them yesterday for a 3-mile city walk and had no problems. It was so nice walking barefoot, but not really barefoot, in them. I had no discomfort at all.

Another nice thing is that these shoes weren't in weird colors like so many of them are -- just a nice black pair of shoes.

The shoes are also vegan, which is another bonus.

Another bonus is the customer support. I wrote asking a question and right away, I got a courteous, helpful reply.

I ordered a pair of grounding shoes from TrueGrounding. While the shoes fit very well, they have 5 open holes in the soles where moisture seeps through the sole from the ground. I had wet and muddy feet from water coming up from the middle of the soles every time I went for a walk, even though the ground was only slightly damp from dew. The customer service experience was truly awful, with them refusing to acknowledge the issue or provide a solution even after 18 emails back and forth. Unbelievably, they told me the 5 open holes in the soles were by design. Save your sanity and do not purchase from this company.

Fraudulant company!! Website states:
90 Money Back Guarantee if unsatisfied. But when I tried to return the products they said it was unsellable and wouldn’t provide a refund. Then changed the wording on their website. Who resells a used product after 90days touch your body all night. Gross!!! These fraudsters should be banned from selling anything!! Call the FTC! Get them removed!!!!
Scam scam buyer beware.

Product didn't help me at all. Sent it to return according to their return policy. Not refunding money and not answering why as the only option is to contact is via email

After 90 days of attempting to get a return authorization- and literally hundreds of requests- phone calls to the “so called business” address- which is a UPS store- we sent the blankets back.

I recieved a notice at 4am that the bag did not contain something.

This bag included 2 blankets and a charger- I cancelled moments after delivery.

I realize this “scam” business orders from China- does not have a company.

They order premade items, ship from overseas- and do not have access to cancel an order.

Do not open and do not accept orders, return to sender.

SCAM OPERATION

I had my postmaster watch me video and place items in packaging. I wake up and get a message that something is missing- a charger- I have no need for the item. STAY CLEAR- bad business!

Over 3.5 months of correspondence

Do not use this company.... It is a scam. Three of the cables supplied with the grounding products failed the continuity test therefore making these products useless. I emailed truegrounding.co and received a reply from Tony requesting photos of the test which I supplied, together with a report from my highly qualified electrician who carried out the tests. I then received an email stating my email had been passed to the technical team. Never heard anything from them! Four days later I again emailed Tony. This time he insulted my intelligence by sending me a link showing how to connect the products.... I replied! His next email stated the logistics team demanded a video of the faulty cables!! The logistics team!!!! I replied requesting a video of the logistics team.
They have proved themselves to be an unreputable company with no intention of honouring the guarantee or replacing the faulty cables.

As expected I have received nothing... no emails, no telephone call and definitely no replacement cables!!
I reiterate.... They are untrustworthy. Do not use this company

I purchased the grounding sheet and only slept on it twice as both times I had a horrible sleep so I wanted to get my money back. I read the conditions for the money back guarantee so the sheet was washed, folded perfectly and even put back in all the original bags and packaging. Spent $30 to return the sheet from Australia only to be told it was ‘wrinkly’ which it definitely was not. This company is a complete scam and will do anything to avoid paying you your ‘90 day return guarantee’. If I had known they had no intention of giving the refund I would have kept the sheet and see if it worked for someone else in my family. Now I am out of pocket over $150 for nothing.

This company is a scam. We were hacked on Facebook and several orders were placed under our account on our credit cards when we noticed we contacted this company ASAP and they still shipped out the product even though we informed them we were hacked. When we receive the product, they would not provide labels to send their product back instead tried to force us to pay return shipping. This alone tells me you should never shop with this company or brand, especially if they will not support somebody who was hacked and stolen from. Shame on you !!!

After you were contacted, you provided no support no return label and you expect me to pay for my own shipping to return it to you with some goofy return policy. You guys are nothing but a scam. I hope nobody purchases any of your products and I hope you run back to China with your tail between your legs.

I hope everybody sees this post and realizes that you were unhelpful when somebody needed support and that you are only about selling your products regardless of whether somebody actually ordered them or not.

This makes me believe that you might’ve had something to do with the fraud the hacking of my Facebook account to sell your own products after I looked at your advertisement.

Horrible business horrible company stay away from these clowns.

Absolute thievery! If only I had checked this site first before buying.

Product did NOTHING! Made my sleep worse.

Company refused to accept a free return. From Europe, it would cost 25% the value of the product to send back and STILL no guarantee that I'd see any money.

My EVIL and useless credit card company did nothing to help me. They were clearly bought off.

Before posting this review, I reached out repeatedly to the vendor asking for a resolution.

**Customer service is entirely run by ChatGPT**

Don't expect any human response.

Countless others have been scammed by this company. Someone needs to start a class action lawsuit and drive these criminals out of business once and for all.

I am over €120 out of pocket with a useless product and only have myself to blame for not doing adequate research on the company.

STAY AWAY FROM THIS COMPANY LIKE THE PLAGUE.

Ordered 'kingsize' fitted grounding bed sheet as I have a kingsize bed at home. The sheet came and was over-sized and huge for my bed. True Grounding would not take responsibility. If it says 'kingsize' you would expect it to tie in with the same sized bed, would you not?!! I am now faced with spending £30 to send the item back to the USA

I placed an order with TrueGrounding in September and have never received anything. They claimed that “no one answered when the delivery arrived,” but that is completely false — I have a doorbell camera connected to my phone that records every visitor, and no one ever came.

Every time I contact them, they just tell me to “be patient.” I’ve asked for a refund multiple times, but I always get the same generic reply and no action.

This company is a scam. They take your money, never deliver the product, and refuse to refund. Avoid at all costs.

Be wary with this company. Their courier delivered my purchase to the wrong (unidentified) address. Instead of taking ownership of the issue TrueGrounding advised me to take it up with the courier myself - in contravention of the UK Distance Selling Act 1975 which clearly states that "it is the responsibility of the seller to pursue recovery of the undelivered item, or provide a refund to the purchaser if recovery is not possible." These regulations apply to foreign firms (such as TrueGrounding) as well as UK businesses. The courier provided a photo of the delivery, allegedly to a shed at my house - except that we don't HAVE a shed accessible to the public. Given that the delivery had failed I requested a full refund but TrueGrounding has not responded. I was fortunate that my bank stepped in to refund me, but my advice is to steer clear of TrueGrounding, especially as I seem to have been dealing with an automated response device and not a real person. There are plenty of companies selling similar products to choose from.

ADDITIONAL COMMENT AFTER RESPONSE BY TRUEGROUNDING TO MY TRUSTPILOT REVIEW:
The responder states:"Our support team is made up of real people, not automated replies, and if an order is ever delivered to the wrong address, we’ll always reship the item or issue a refund. " Fact One - there are a succession of Trustpilot reviews highlighting inadequate replies to problems, so I'm far from the only person to have had this experience. Fact Two - "... we’ll always reship the item or issue a refund" is untrue because since the matter was passed internally to TrueGrounding's Logistics Department on 13 October I've heard nothing from the company for 20 days about the issue. I shouldn't have to 'reach out' to the company again as my correspondence trail is already in their system, waiting for the 'reship or refund' which we're told they always issue.

Avoid this company. Bought a grounding sheet at the start of the year. It's broken. They are being absolutely awful about a replacement or refund. After a few emails they said they'd send me a new one free but I'd have to pay shipping of £40 despite their website only charging £4.95! Clearly the sheet is not designed to last and their customer service is appalling . I will NEVER buy from these again and I hope people who read this look elsewhere for their grounding sheet.
Edit - I'm now on a massive email thread with them trying to get them to honour their one year warranty (as stated on their website) they are completely denying they have anything more than a 3 month exchange window despite sending screenshots and links to their site where it clearly states about their 12 month warranty. Honestly - they are a shower of lying, fake charlatans.
Edit - I see they have replied saying to contact them. I have been doing this for days and going round in circles. They will not take responsibility for their faulty item. DO NOT TOUCH THIS COMPANY!

Absolutely terrible customer support, wouldn't even rate it one star if I could. Bought a grounding mat and they sent the wrong plug. Tried several times to explain and some of my emails bounced back as they reclassed it as junk mail. Must have sent them over 10 emails explaining that Ireland is not part of the UK and the option to purchase the plug was only UK, EU and non EU. I choose EU as I wasn't aware that they classed Ireland as being part of the UK. They wouldn't listen to me and sent me a link to buy the correct one from them. So disappointed with their lack of understanding and their insulting assumptions that Ireland was covered by the UK😡

Terrible service. Sent my sheet back and I've been battling for a refund. I'm 21 emails in and I believe I'm just talking to a robot. ITS A SCAM!

Oh why did I not do due diligence and research this company on Trustpilot? No need to repeat all the same points as other reviewers.... I have been scammed.

I see no point in continuing contact with this company and incurring further losses in postage given the experience of previous reviewers.

If I could have given 0 stars I would have. Yes I was stupid to purchase without more research, bought a grounding mat and it's meaningless, pointless, unattractive, makes no pretence at any kind of actual effect other than being fooled. Now I cannot get off their b***** mailing list, doubtless sold on to others. If you press the unsubscribe button you then can't enter your email address, and if you email the company on their supposed address - guess what, it bounces back. Infuriating to be so taken in.

I bought two grounding bedsheets and a mat from this company, even though I was skeptical. I wish I had trusted my gut. Since using the products, I developed headaches, a rash, and hives. It got so bad I had to go to A&E, and the doctor even mentioned it could be caused by vibration or electrical sensitivity – without me even saying anything about the product.

I stopped using the items and my symptoms started to improve. The grounding products did not help my sleep as advertised – in fact, they caused serious discomfort. I spent over £100 and feel completely misled. The health claims are not backed by real evidence, and I believe they are preying on people who are just looking for better sleep or relief.
Very disappointed and warning others: please do your research before buying. I consider this a scam based on my experience.