Truegrounding Avis 

TRUE GROUNDING CO bed sheets are a waste of money and time. We ordered two sheets and a kitchen mat from the US but the sheets themselves are made in China.
Firstly, the sheets are not a full size sheet, only a “runner” that can be laid either sideways under your torso or full body length. The sheets don’t stay in one spot as you move, and will be bunched up in the morning. I know, because I slept on them for two weeks, with no noticeable improvement, which led me to the 2nd part.
Second, but more importantly, the supplied grounding cords all failed a continuity test. Simply put, no continuity, no transfer of electrons, which is the whole basis of grounding.
After 3 months and numerous emails, (there are no phone numbers on the site to contact someone directly) I was advised to return the product for a refund.
Due to 2025 Trumps Tariffs, the return cost were $100 on top of the $205 for the sheets, my refund was rejected, because the sheets showed signs of use.
The “No Hassle 90 day refund” is both misleading and untrue. If the sheets are removed from the packaging and used, your claim will be denied.
DO NOT BUY TRUE GROUNDING BED SHEETS.
Look carefully into the return policy before buying anything Web based.

I would not even rate this company, only for having to choose one in order to write review. As per many customers I really wish I'd researched before buying. Item defective, run around customer service, no uk plug supplied, bought at own expense before realizing item c?€p. Patronizing responses and having to return at own expense to usa for cheap Chinese item. No refund received to date. Really bad company

Warning!!! do not buy these shoes. They are the cheapest pair of shoes I’ve ever seen. They’re worth maybe a dollar or two. The company reviews are a scam. No way there’s five stars on every review. If I could, I would give it zero stars I wish I seen all the reviews on trust-pilot before I bought these. I can’t even write a review on the True grounding website, yet there is ALL five stars reviews. Hmmmm😤 Now I will have to pay for shipping to return. 😣

They sell earthing sheets and offer a 90 day money back guarantee. They expect the product back, clean, with no signs of washing and packaged as received so it is hygienic and can be resold. When I returned the product after 5 days in the original packaging they said some paper wrapping was missing so no refund. It is obvious from the restrictions on returning the product it is impossible to receive refund without filing a dispute with your credit card provider. A scam from start to finish.

UPDATE: The company responded to this review. I followed their instructions to have the sneakers shipped back to me, only so I could light them on fire. However, they did not follow up and the sneakers were not returned. So you can understand that all of their replies to reviews on this website are full of hot air.

Original review:
I purchased a pair of sneakers from this company with terrible results. This company is online based with no ability to try on the sneakers prior to purchase. I wore them for one hour on my daily walk. The design of the sneaker left me with open sores on both of my feet in the same area- the joint of my big toe- because the sneaker has a plastic point that digs in on every step. I sent multiple emails to the company, including photos of the shoes, prior to sending them in for a return. I then received an email saying they are not approved for return because they aren’t in brand new condition. The company will not even return the sneakers to me. Avoid this company at all costs. I’m now $75 into a pair of shoes that I wore for an hour and no longer even have possession of. They sell sneakers that you can’t try on, and then they refuse to honor a return after you’ve already corresponded with them. Avoid at all costs.

Avoid at all costs! I purchased grounding shoes. Ships from China.
Shipping took a long time. Return Policy is at customers cost and they want it sent to the USA, so add $30 in tarrifs. I was quoted the same amount to send back at the shoes cost. Customer service was unhelpful.

PLEASE DO NOT BUY FROM THEM! I purchased grounding shoes and also bought barefoot shoes separately on Amazon from china. The grounding shoes from here were $85 AUD and the barefoot shoes are almost identical (different colour) were $25 on Amazon. Both from china. Same packaging. Both were flimsy, cheap plastic shoes. Not like the photos!

I took one look at them and tried to organise a return and refund. The address they want me to send it to is PMB 284 565 Cedar Rd, Unit 18 and 19, Chesapeake, VA 23322, United States which is a UPS store!!! Their website states 784 Jim Grant Ave, Sneads Ferry, NC 28460 as the warehouse address.

This company are obviously buying cheap items from china/Ali baba/Ali express/Temu/shein at a low cost and spiking up the price to make a profit.

I have no idea whether to send the item back now as I may lose the shoes and get no refund back.

Avoid scammer companies like that, they will avoid all responsibility and you will lose your money! Lesson learned!

Do Not Buy. Cheap shoes. Costly and difficult return. I brought the NuvoStep Padded Barefoot…
I brought the NuvoStep Padded Barefoot Shoes based on all the positive reviews. I do not know how these shoes have so many great reviews. Im not sure if all these great reviews are real people.
The shoes are very cheaply made, with hardly any padding, and rather ugly. I did not find them comfortable at all. The return process is awful. They make you send pics of packaging, top of shoes, soles of shoes just to get a RA. Cost me $11.50 to ship them back, and they deducted an additional $4.95 original shipping cost. Cost me $16.45 to try these awful shoes.
I will never buy anything from this company due to costly and difficult returns and untrustworthy reviews.

Read below- VIP

Return to what address? It’s a UPS store- I called they have NO IDEA who you are!

Read what’s on the web!

The "UPS 1055 Sesame Street" address in Franklin, IL is associated with a brushing scam, where unsolicited packages are sent to create fake positive reviews. These packages typically come from Chinese e-commerce platforms like Temu or AliExpress and are mislabeled to appear as if they are from USPS or another carrier. While receiving these packages is concerning, it doesn't mean your personal information is compromised, and you don't need to take any action.
What to do if you receive a package from this address:
• Don't be alarmed: You are not in

This is a Scam address- I’ll be opening a case with the BBB

Total Scam- Ihave received blank generic answers re: return of a grounding blanket. Never opened.

I have gone back and forth over 30 times- finally had the return address tracked. It’s a UPS store. I called the store, they had NO IDEA who the company was.

UPS mentioned to request a return authorization # from true grounding, they reply to simply send it with tracking.

Of course- it goes to UPS in another city.
This is a total SCAM

Return to what address? It’s a UPS store- I called they have NO IDEA who you are!

Read what’s on the web!

The "UPS 1055 Sesame Street" address in Franklin, IL is associated with a brushing scam, where unsolicited packages are sent to create fake positive reviews. These packages typically come from Chinese e-commerce platforms like Temu or AliExpress and are mislabeled to appear as if they are from USPS or another carrier. While receiving these packages is concerning, it doesn't mean your personal information is compromised, and you don't need to take any action.
What to do if you receive a package from this address:
• Don't be alarmed: You are not in

This is a Scam address- I’ll be opening a case with the BBB

Avoid! Avoid! Avoid!!!! Scam company. I purchased a pair of grounding shoes for £42, (supposedly reduced from £90!) what arrived some 10 days later were a pair of cheap and nasty water shoes, horrible quality! I then found the exact same pair on Temu for a few quid, so clearly the shoes are coming from China. When I requested a return they firstly tried to fob me off by saying I could keep the shoes and if I covered the cost of postage they would send me another pair , postage was $15. Refused this and insisted on a return. Finally sent me return details to an address in USA! Cost me over £12 to ship, went to the Post Office so completed all the required customs declarations etc with the cashier. My parcel sat in UK customs for 2 weeks, never even left the country and was then refused so is currently on its way back to me!!! I don't believe the address even exists in USA and the company have been nothing short of useless in their communications. Yes! They do respond to emails but complete waste of time. I would give them no stars if this were possible and I'm really unhappy about the whole experience. £54 lost and a pair of cheap and nasty shoes on their way back to me, if they ever turn up!

The service might need to be updated but I finally received my shoes qthey fit right and the color is perfect thank you sorry for the past review I gave.

I bought a grounding sheet hoping to improve my wellbeing. This has done absolutely nothing for me - not even improved my sleep- I therefore contacted them and asked for a refund under their guarantee. Their return policy says it must be returned in new, unused condition with original tags and in original packaging. If this is the case, how would you know if it works or not! I have already paid almost £100 and I’m not prepared to pay another £50 to return an item that doesn’t work and then to probably find out that they won’t give me a refund for one reason or another.
DO NOT BUY FROM THIS COMPANY.
UPDATE: Just received ANOTHER generic reply outlining their return policy - unbelievable !!!!

AVOID LIKE THE PLAGUE! APPALLING SERVICE! DROPSHIPPERS AT THEIR WORST! PLEASE READ ON CAREFULLY!

I bought the double sheet and firstly had to wait weeks for it to arrive since they essentially wait for somebody to place an order and pay, then order it from China (Temu, Alibaba or the like) at an inflated price. If I'd wanted a cheap Chinese product, that took weeks to arrive, I would have ordered it from Temu myself for much less.

When it finally did arrive, there was no way to plug it in. I had selected UK when ordering, but no adapter was supplied. Also, the images of the product had the plug in a different position, causing me to have to run an extension lead to it.

So, I contacted customer service (total joke) and explained, including pictures of what was sent and the issues I had. Missing adapter and different connection positioning. They proceeded to reply yo a completely different question. Patiently I emailed back stating my case again. The reply was to question intelligence by stating there was more than one connection in a different position and no mention of the Missing adapter. I have eyes. There's only one sewn in (poorly & potentially unsafe) connection. No apology either. I reply again stating this and, yet again mentioning the Missing adapter. The reply, to my amazement was "Send a picture of the adapter you received " 🤦🏻‍♂️ Now I'm starting to realise either the person;

1. doesn't understand English

2. Isn't reading the emails fully or looking at the attached photos

3. Is using the old wild goose chase technique, hoping the customer will get frustrated/bored and forget about it.

I reply again (a week of emails now). I state my frustration and write, in capitals.."NO ADAPTER ARRIVED WITH THE PRODUCT! Please refer to the pictures of the contents i have emailed you 3 times." Can you guess the reply? It was "Please send us pictures of the contents you received for our records" 1🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣

At which point I informed them I would be writing a detailed review of this situation and my experience as a customer. They clearly didn't care and are happy to continue ripping as many people of as they can until closing down and hyping up another drop-shipped Chinese product to whop your hard earned money from your pocket.

If you buy anything from these cowboys, you only have yourselves to blame. YOU WERE WARNED!!!

Having problem discovering correct address.

PLEASE DON’T BUY FROM COMPANY. COMPLETE SCAM! They took a month to ship mat. I tried to cancel order they told me I couldn’t cancel cause order had not shipped yet. Yes it is a makeshift china company with makeshift product. THE REVIEWS ON THEIR SITE ARE FAKE!!! They never ask their customers for reviews.

I bought 3 pairs of shoes. I did end up getting one free, due to a promotion. The order was shipped from China, and took 2 weeks. One pair of shoes has the grounding disc on the ball of my foot. Very uncomfortable. Another pair is too short; my toes touch the end of the shoe. All the sames size, but only one pair is short. Now I find out I have to ship them back to China if there is a problem. Don't buy them.

I bought a sheet , and I tested it . The cord did not make contact with the sheet and customer service wants me to provide proof that it’s not making contact in order to send a new cord out . China company with China customer service . They should take old cord and test it themselves and give me a new one . When I told them it doesn’t make contact they send me introductions how to put it in the socket 😂 joke .

Bought to take on trip only to find out they ship from china. Just buy from temu for 12.00 dollars and save your money. I canceled order 3 days before they were shipped and they told me I couldn't

DON'T BUY THEM!!
They are the cheapest chinese quality ever, poor materials, very bad finishing, and doubtable colors also. Though the customer service is kind and quick, they have a return policy that implies you have to pay to send the product back and only then they decide if you deserve a refund or not. A waste of time and money.
Don't buy them!

Cannot really review the mat as it was delivered with an adapter that doesn’t fit any plugs , my partner has ordered a plug it has not arrived, very disappointing as just out of hospital and the treatment nurse at the health centre recommended you , cannot seem to track the delivery