I've used Truely whenever I've traveled for the last couple of years. When I replaced my broken phone, Truely support were able to create a new eSIM for my profile that I could install and use data I... Voir plus
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Lisez les avis des autres
I was travelling from Canada to Mexico through the USA, so the three country North America package was very appealing. Other companies offer only two countries in their regional packages. I al... Voir plus
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I used Truely eSIM during my trip to China and it worked really well. Setup was easy and I was connected almost immediately after landing, which made the whole travel experience much smoother. Th... Voir plus
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Esim terbaik yang pernah saya pakai, dari awal pembelian sampai pemakaiannya sangat mudah dan praktis. Saya pake esimTruely untuk jalan jalan ke Eropa beberapa bulan yang lalu, dan skr selama di Asia... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We believe that global data connectivity shouldn’t be complicated or expensive, so we created Truely. With our Switchless™ technology, we enable you to connect to the best network and rates in every country with a single eSIM —one eSIM for connectivity without borders and unlimited possibilities. Truely was built by seasoned startup founders and is backed by some of the best Venture Capitalists in the world. The growing team is composed of telecom, travel, tech, and marketing experts from all over the globe.
Coordonnées de contact
109, North Bridge Road, #07-22 Funan , 179097, Singapore`, Singapour
- +447520690031
- hello@truely.com
- truely.com
4,3
Excellent
159 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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This eSim maybe working well for other…
This eSim maybe working well for other countries and cities but I strongly do not recommend it for Grodno-Brest Belarus. Even in central, it does not work. Out of 10GB, I have only used 500mbps in 1 week dysfunctionally. Basically unable to load apps for yandex go or gps. There’s no reception for this signal in this town.
25 janvier 2025
Avis spontané
Réponse : Truely
Hi Keli,
We appreciate you bringing this to our attention, and we sincerely apologize for the inconvenience you experienced in Grodno-Brest. It's unfortunate that the eSIM didn’t perform as expected in that area. We'll pass this along to the team to investigate coverage options and improve where we can.
eSIM didn’t work but helpdesk was very…
eSIM didn’t work but helpdesk was very fast and accurate to solve the problem on my phone.
22 janvier 2025
Avis spontané
Réponse : Truely
Hi Marc,
We appreciate your feedback! We’re sorry to hear about the issue with the eSIM, but we're glad to know our helpdesk was able to assist you quickly and effectively.
Your experience means a lot to us, and we're here if you need anything else!
Easy to work with!
I didn’t end up using the esim due to travel issues, but Truely offered me a full refund for my non-activated esim. Super easy to work with and gave me a refund immediately!
14 janvier 2025
Avis spontané
Réponse : Truely
Hi Katie,
Thanks for sharing your experience! We're sorry your travel plans didn’t go as expected, but we’re glad we could process your refund quickly.
If you ever need our services again, don’t hesitate to reach out!
Truely eSim activation
Gomez was awesome in resolving my eSim "no number issue" - many emails back and forth because support is via email. No phone and chat would not have helped.
13 janvier 2025
Avis spontané
Réponse : Truely
Thanks for sharing your experience! It’s great to hear Gomez was able to resolve your eSIM issue effectively.
We understand that email can take a little longer, but for faster assistance, we also have a WhatsApp support channel available at +44 7520 690031. Feel free to reach out there next time!
Truely eSim was so convenient
Truely eSim was so convenient. To be able to just step off the plane in Japan and be connected was fantastic. So much better than having to mess around with purchasing and inserting a SIM. When I did have a minor issue with the network provider Rani in support was able to sort it out super fast and connect me to another network. A+
11 janvier 2025
Avis spontané
Réponse : Truely
Hi, We’re so glad to hear you had a smooth experience! We're so happy the eSIM made your travels to Japan more convenient, and it's great that Rani could quickly sort out the network issue.
Your A+ rating means a lot to us, and we're here if you need any further support.
Ari was very helpful with figuring out…
Ari was very helpful with figuring out how to activate my eSIM once I landed at my destination.
10 janvier 2025
Avis spontané
Réponse : Truely
Hi Anu,
We appreciate your review! We're happy to hear Ari could assist you with your eSIM activation. If you have any other questions or need assistance, feel free to contact us anytime.
Safe travels!
Truely eSIM is a digital nomad’s best friend ✈️🙌
As a digital nomad, Truely eSIM is a game changer. I travel a lot and I work online so I need great Internet connection all the time.
Finally an eSIM that works, that I can top up! And that I can hotspot to my computer! If you work remote, you know this is a nonnegotiable 😩
I’ve tried other eSIMs where they say they let you top up but then they don’t! it’s so frustrating and because of it I end up having like seven expired eSIMs on my phone 😒, but with Truely I actually download the eSIM once and then I just top up as I go which is so convenient.
I’m also able to hotspot to my computer 🙏 as a digital nomad this is life changing to say the least. We’ve all been there when we have to jump on a meeting at the most inconvenient places and that quick hotspot saves your life 😅
I absolutely love Truely I’m never going back! I recommend 100%🛜 ✈️
11 décembre 2024
Avis spontané
Réponse : Truely
Hi Nicole,
Thank you so much for your detailed and glowing review!
We’re thrilled to hear that Truely eSIM has made such a positive impact on your digital nomad lifestyle.
It’s great to know that the flexibility of topping up on the go and using your hotspot are making your remote work easier.
We truly appreciate your recommendation and can’t wait to keep supporting your travels and remote work!
Got in touch regarding an unused eSIM…
Got in touch regarding an unused eSIM and issues of the ‘My eSIM’ page not showing the usage of a previously purchased one. The assistance given by Rani was very well received and appreciated! My problem was explained and came with a solution to amend. Very pleased with outcome.
8 janvier 2025
Avis spontané
Réponse : Truely
Thank you for sharing your feedback! We’re glad Rani could assist you in resolving the issue with your eSIM and the ‘My eSIM’ page.
We appreciate your patience, and we’re happy that the solution was effective. If you ever need more assistance, feel free to reach out to us anytime!
Sometimes need to turn off and on the…
Sometimes need to turn off and on the phone for the data to work. Thanks Azzara for recommending this ESİM.
5 janvier 2025
Avis spontané
Réponse : Truely
Thank you for your review! We’re glad Azzara’s recommendation helped you.
We’ll definitely take note of your comment about needing to restart the phone to ensure smooth data functionality. If the issue persists, feel free to reach out to us, and we’d be happy to assist you further!
I received fantastic service from Rani…
I received fantastic service from Rani when I purchased an esim from Truely. From the very besginning Rani assisted me through all the steps to install the esim on my mobile phone and made sure that all 'boxes' were ticked.
6 janvier 2025
Avis spontané
Réponse : Truely
Hi Nicoolas,
Thank you for your wonderful review! We're so glad to hear that Rani provided you with excellent service! It's wonderful that she helped you through the eSIM installation so thoroughly.
We're committed to providing the best customer service, and your feedback is truly appreciated. Let us know if you need anything else.
Excellent customer from art and the team.
Excellent customer service today from art and the team.very happy with the outcome was having issues with my esim and phone settings.art talked me through the process and was very helpful.
Highly recommend truly its just a quick whatsap with rapid response.
Well done guys I'm a very happy customer in thailand 🇹🇭 😎👍
6 janvier 2025
Avis spontané
Réponse : Truely
Hi Jason,
We truly appreciate your feedback! We're so happy to hear that you had a great experience with our customer service.
We appreciate your recommendation and are so glad you're a happy customer in Thailand!
Ari is an excellent…
Ari is an excellent representative.paitiont and processional
6 janvier 2025
Avis spontané
Réponse : Truely
Hi Tao,
We're so glad to hear that Ari was able to assist you in such a patient and professional manner.
Your satisfaction is our priority, if you need anything else in the future don’t hesitate to reach out!
Excellent customer service
Excellent customer service
I read about the great reviews so I decided to give TRUELY a go. The help desk was so prompt and detailed, answering all my queries, from setting things up to getting it to work. I am amazed at the level of professionalism shown. TRUELY has worked very well in the country that I am visiting.
1 janvier 2025
Avis spontané
Réponse : Truely
Hi Yuvaraj,
We're happy to know that our customer service team was able to assist you quickly and that TRUELY worked well during your travels.
We truly appreciate your trust and we are here for you if you need anything else!
Very great experience
Very great experience, can even use it when back in own country. Connection is very strong in all places
2 janvier 2025
Avis spontané
Réponse : Truely
Hi Rong Mah,
It’s amazing to hear that you had such a positive experience! We're happy to know that the strong connection continues to meet your needs, even when you're back in your own country.
Safe travels, and feel free to reach out whenever you need!
The customer support team (Ari helped…
The customer support team (Ari helped me) was especially helpful.
1 janvier 2025
Avis spontané
Réponse : Truely
Hi Veronica,
Thank you for the great review! We’re so happy to hear that Ari provided you with excellent service!
Your satisfaction is our priority, if you need anything else in the future don’t hesitate to reach out!
Very helpful support team
I have faced some difficulties in the beginning but Gomiz Diaz from support team was so helpful and I got the esim functioning properly.
29 décembre 2024
Avis spontané
Réponse : Truely
Hi Natalia salloum,
We appreciate your review!
We're glad Gomez Diaz could assist you through the difficulties you faced and help get your eSIM up and running.
We understand that there were some initial challenges, but we're glad everything is now working as expected. Your feedback is valuable to us, and we're here to support you whenever needed!
instructions are clear easy to follow
Very detailed coaching . Easy to follow the clear instructions and I was able to follow each step and was successful. Very supportive and reliable service will highly recommend TRUELY to friends.
28 décembre 2024
Avis spontané
Réponse : Truely
Hi Hing,
Thank you so much for your feedback! We're so happy that our coaching and instructions were easy to follow and led to a successful experience for you.
It's fantastic to know that you found our service supportive and reliable, and we truly appreciate your recommendation to friends!
Easy to use esim including switching…
Easy to use esim including switching between countries.
Data usage is not yet visible in app, which caused some uncertainty on my side.
But the helpdesk was immediately available on my helprequest, and supported well
29 décembre 2024
Avis spontané
Réponse : Truely
Hi Opvragen Kootfamily,
We appreciate your feedback! We're happy you found the eSIM convenient for switching between countries.
We apologize for the inconvenience caused by the data usage not being visible in the app and are working on improving this feature.
Thank you for your understanding, and we’re happy our helpdesk could provide you with the support you needed.
It is complicated as I have more than…
It is complicated as I have more than one Sim in my phone but Azzahra helped me till it can access to the internet. Great.
26 décembre 2024
Avis spontané
Réponse : Truely
Hi BThai,
Thank you for your kind feedback! We understand how managing multiple SIM cards can be tricky, and we’re so glad Azzahra could help you get connected to the internet.
Thank you for sharing your experience with us! If you ever need more assistance, don’t hesitate to contact us. We’re always happy to help!
Azzshara was very helpful!
26 décembre 2024
Avis spontané
Réponse : Truely
Hi Elisabet,
We’re thrilled to hear that Azzahra was able to help you! Providing excellent customer service is our top priority, and we’re so glad she could meet your expectations.
Thank you for choosing us, and we’re always happy to help whenever you need it. If there’s anything else we can do for you, just let us know!
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