True Toys Avis 

Placed an order, just over 1 week later the Evri app said they were expecting my parcel from Bargain Max. Still nothing, contacted Bargain max which was AI, advised me the order was dispatched 2 days after my order was placed. I eventually called them to be told my parcel was lost in transit and offered a replacement or a refund.

Unacceptable that you’re refusing to arrange a collection for a kids bike I bought which is faulty. You’re expecting me to take this and the box which weights around 20kg to a Dpd or evri shop?? I highly doubt it they would even accept it as it’s very large! I don’t have the vehicle to take it either. Nowhere on your website does it say you don’t arrange collection on faulty large items?? What it does say that you’ll refund the cost of a collection once returned??Absolutely appalling!!! I just want the bike collected and refunded. I don’t want to ever deal with your company again!!!

Update: I’ve returned the bike at my cost. Where is my refund??? Bike was returned on the 9th July.

Update:29/07/26 Ive still not had my refund? All I got was an email saying it’s been escalated to the warehouse. This all seems like an excuse to keep hold of my money for as long as possible. I’ve seen other reviews saying similar things. I want my refund!

Great value bike for my granddaughter, I'm really happy with it and the fast delivery, thank you!

I ordered a pool for my granddaughter, it was to be delivered on the 24th June, wasn't delivered, l phoned, DPD who where supposed to deliver the pool and they said it could not be located it had been scanned into the hub at Hinckley but after the initial scan nothing, I contacted bargain max, they said they would contact DPD to find out when it would be delivered, then it was to be delivered on Monday 29th June, still didn't get delivered, phoned DPD again and they said They had nothing on their records to say bargain max had contacted them regarding the parcel, today I have been issued a refund from bargain max, that's all well and good, but you cannot find this pool for sale anywhere, so my granddaughter has to be let down by me, I will not be buying from this firm anymore and I wouldn't recommend it to anyone else, they don't give a dam it seems like we will take your money and that's it and now we have to wait up to 10 days for our money back.

Excellent customer service. Item arrived the following day (and on a weekend). Excellent price and item arrived in very good condition.

Fast delivery, great prices and excellent variety of products. Will be back to shop!

I ordered my pool with a next day delivery and wow! it arrived within 24 hours. Thank you so much for the speedy delivery. One excited little one. The box was intact which is always an added bonus.

Prompt service, delivery of good quality

With the heatwave making this whole week absolutely unbearable, we decided we want a specific inflatable swimming pool for the garden and we need it fast! Amazon didn't have it at all, eBay was coming from China, Argos had nothing available at all, let alone next day delivery. I've never heard about bargain max but they rose to the task! Next day delivery for £1.99, a first time buyer voucher for £5 off, and we are now sitting in our new inflatable pool! Great service and really nothing to complain about :)

Very quick shipping and nice packaging

Love the prices and that I can use clearpay or klarna if I need too, just got my granddaughter a beautiful bike for 114 pounds far cheaper than anywhere else, plus all the toys I got with 30pc off too. Always look here first when shopping for my granddaughters, you never know what your going to find.

Fabulous as always. The prices. Fast delivery. Customer service 5* the odd time I’ve had to contact BM. I’ve been a happy Shopper with yous over 7 years. Recommend you to all friends & family. Thankyou for my recent order. Grandsons Christmas sorted. 👍😍

All items i bought are great quality extremely good value and quick delivery. What's not to love.

Very good customer service, prompt reply to queries.
Very fast delivery.
Good prices and discounts.

Brilliant range of goods, easy to order and extremely fast delivery. My granddaughters love this pens. Provide hours of fun. Definitely recommend. Thank you for such excellent service.

Bargain Max has great products, the website is really easy to use. The customer service is fantastic, as I had a question about my order & I was able to talk with someone & have my query solved within a few hours. Will definitely be a returning customer.

Ordered a sonic bike for my son, can’t fault the delivery as this did arrive on time. From looking at the bike it looked great quality- then I went to build it. The front wheel was far too wide for the fork of the bike to fit into it as described in the instructions. Unable to loosen the nut as this just kept spinning either side, even if we did loosen this the nut needed to be placed exactly where it was to secure the front wheel in place. This was all the night before my son’s birthday. Stressful and frustrating, but it got worse. I’m completely unable to complete the return form online on their website as this just times out and glitches every time I try to use it. Unable to find anything to contact this company to return the bike - won’t ever use them again. Buy cheap buy twice as they say, I’ve certainly leant my lesson.

Order came as described and day earlier than expected would definitely order again great service no issues.

Fantastic company. Quick delivery fab items