True Toys Avis 

5 106
•
TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

First time using this company, very impressed with the service. Quick and easy to order, very quick delivery,it's a gift for Christmas so I haven't put it together yet, hopefully all the pieces are t... Voir plus

Noté 5 sur 5 étoiles

I was very happy with my purchases and the quick delivery however one of the items I needed to send back due to me ordering the wrong item . Would definitely recommend very reasonable prices

Noté 2 sur 5 étoiles

I placed a sizeable order which was delivered yesterday. However, when I opened the box everything was just thrown into the box crushing lighter items. It doesn’t take much to pay a bit of care and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fantastic company have bought many many toys from them. Excellent delivery service and excellent customer service. Had 1 issue with one purchase and was dealt with within one day and refunded even tho... Voir plus

À propos de l'entreprise

  1. Magasin de jouets

Écrit par l'entreprise

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out. We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything. Delivering the true value of play We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making. Let kids just be kids More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us. Our Values Everything we do comes back to four things that make us who we are: Trust Honest Prices and recommendations you can rely on. Real No gimmicks, just genuine choices for real families. Understanding We're parents, and big kids ourselves, so we get it. Energy Because play should always feel like fun


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

5 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(5 106)

870 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent experience

As with any company I have not used before I was a little apprehensive but I ordered and received the item very quickly, no problems at all. Would definitely recommend.

16 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

I’ve been waiting for a refund from…

I’ve been waiting for a refund from bargain max now known as true toys since Sunday 12th July, their live chat never works and no one responds - avoid.

ORDER #267357 Before you try and say I’m not a customer.

12 juillet 2026
Avis spontané
Logo de True Toys

Réponse de True Toys

Hi,

Thank you for taking the time to leave your review. We sincerely apologize for the delay and understand how frustrating this has been.

We have looked into your order and have now sent you an email so that we can get this matter resolved as quickly as possible.

We appreciate your patience and hope to resolve this for you soon.

Kind regards,

Amanda
True Toys Customer Service Team

Noté 1 sur 5 étoiles

such a foul company no refund after 20…

such a foul company no refund after 20 days

sent items back 20 days ago the company says they have received the items back but 20 days later still no refund . I have contacted this foul company by phone and email . And i keep getting the same story ? They need to check the items ? How long does that take . I notice in the photo taken by the return postage company the was not many return orders so how come it takes so long . This is the worst company ever if something goes wrong they wont refund you at all . Now i will take legal action against this company so for the sake of £70 refund you now are goiing to get charged colictors fees for letters and court cost
AVOID AT ALL COSTS

26 juin 2026
Avis spontané
Logo de True Toys

Réponse de True Toys

Hi,

Thank you for taking the time to leave your review.

We are truly sorry to hear about your experience and sincerely apologize for the frustration and delay you've encountered.

Please email us at support@truetoys.co.uk with your order details, and we will be happy to investigate this for you. If the return has been received and the refund is due, we will work to have it processed as quickly as possible.

We appreciate you bringing this to our attention and hope to have the opportunity to resolve this matter for you.

Kind regards,

Amanda
True Toys Customer Service Team

Noté 5 sur 5 étoiles

Easy to order

Easy to order, great prices and fast free delivery. Will definitely order from them again.

6 juillet 2026
Avis spontané
Noté 2 sur 5 étoiles

Product received but quality isn’t…

Product received but quality isn’t good, my daughter trike had damaged part. Emailed but no response given.

10 juillet 2026
Avis spontané
Logo de True Toys

Réponse de True Toys

Hi,

Thank you for taking the time to leave your review. We are sorry to hear that your daughter's trike arrived with a damaged part.

We would like to let you know that we have responded to your email and are currently assisting you with this matter. If you have not yet seen our reply, please check your junk or spam folder, as our response may have been filtered there.

Kind regards,

Amanda
BargainMax Customer Service Team

Noté 1 sur 5 étoiles

Very misleading on the product…

Very misleading on the product description.
Bought 8 World Cup tins on the website hoping to get a variety of colors of the tin
Came as 6 green ones and 2 red ones.

The description written the tins will be picked randomly but i don’t think this is random at all.

Emailed them and they reply they only have 1 color in their stock but the website is showing a total different color and written picked up randomly

Then on their eBay page is showing all 4different colours of tins.

8 juillet 2026
Avis spontané
Logo de True Toys

Réponse de True Toys

Hi Benjamin,

Thank you for taking the time to leave your review.

We're sorry to hear about your experience and apologise for the confusion and inconvenience caused. Whilst our assortment items are selected at random, we completely understand your disappointment at receiving only two different colours.

I have tried to contact you by telephone to discuss your concerns, but unfortunately, I was unable to reach you. I've also contacted you directly by email. Please check your emails at your earliest convenience.

Kind regards,
Ella

Noté 5 sur 5 étoiles

First time purchasing from Bargainmax…

First time purchasing from Bargainmax and really was unsure of quality, delivery etc.
However what a great first experience. My purchased was a Fisher Price toy for my grandson, it arrived within two days, no outer wrapping but box was in great condition. The toy was £’s cheaper than elsewhere and certainly was an original. Will definitely look here first in the future.

8 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Awful customer service

Listing incorrect, contacted many times to resolve.
No reply.
They just don’t answer emails.
Given lots of opportunities to discuss and resolve before leaving this review but clearly they don’t care about customer service.
Would not recommend.

25 juin 2026
Avis spontané
Logo de True Toys

Réponse de True Toys

Hi Julie,

Thank you for your feedback.

We're sorry to hear about your experience and apologise for any frustration caused. Providing excellent customer service is important to us. We have contacted you to help resolve your concerns regarding the listing and remain committed to finding a suitable resolution.

Many thanks,
Grace

Noté 5 sur 5 étoiles

A brilliant purchase!

Hi I was scouring through the internet for a Toy Story themed toy for my soon to be 2 years old grandson and found these. Absolutely brilliant as he loves his bathtine and these won’t cause any damage. Thank you so much for the very prompt delivery and well packed package. Excellent service, highly recommend. ⭐️⭐️⭐️⭐️⭐️

3 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Placed an order

Placed an order, just over 1 week later the Evri app said they were expecting my parcel from Bargain Max. Still nothing, contacted Bargain max which was AI, advised me the order was dispatched 2 days after my order was placed. I eventually called them to be told my parcel was lost in transit and offered a replacement or a refund.

3 juillet 2026
Avis spontané
Logo de True Toys

Réponse de True Toys

Hi Charlotte,

Thank you for taking the time to leave your review.

We're sincerely sorry for the inconvenience caused by the delay and for the disappointment of your parcel being lost in transit. We understand how frustrating this must have been.

We're pleased that we were able to discuss this with you over the phone and reach a resolution. Thank you for your patience and for allowing us the opportunity to resolve the issue.

We appreciate your feedback and hope to provide you with a much better experience in the future.

Many thanks,
Grace

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus